#FF9900
Amazon Shipping integration
Seth tells callers where their parcel is when Amazon delivers the order, from the Amazon tracking number on the Shopify order.
Ringly is the AI phone support app for Shopify brands. If Amazon delivers your orders, the AI phone agent checks the Amazon tracking during the call.
TL;DR
Couriers
Setup
Nothing to set up.
Account
You don't need an Amazon Shipping account. Ringly reads the tracking number from the Shopify order.
What Seth can do with Amazon tracking
- Seth reads the Amazon tracking number from the Shopify order, so the caller doesn't need it.
- The AI agent tells the caller the latest Amazon update, for example "out for delivery", and the expected delivery date.
- If the parcel is late or stuck, Seth says so and can hand the call to a person.
Example of the integration in a phone call
Caller
It says Amazon is delivering my order. Is it coming today?
Looked up Amazon tracking through TrackingMore
Seth
AI agent
Yes, Amazon has it out for delivery today. It should be with you this evening.
Setup
Nothing to set up. That includes orders delivered by Amazon Shipping or sent through Multi-Channel Fulfillment. If the Shopify order has an Amazon tracking number, the AI agent looks it up through TrackingMore, which is built into Ringly.
Tracking for
Amazon Shipping
runs through
TrackingMore
, which is built into Ringly.
How Amazon Shipping tracking works
Amazon Shipping questions
Does Ringly track parcels delivered by Amazon?
Yes. Seth, Ringly's AI phone agent, reads the Amazon tracking number from the Shopify order and tells the caller the latest update and the expected delivery date.
Does it work with Multi-Channel Fulfillment?
Yes, as long as the Shopify order has the Amazon tracking number.
Do I need to connect an Amazon account to Ringly?
No. The AI agent only needs the tracking number on the Shopify order.
Let Seth handle the calls your team shouldn't
Go live in under an hour. Escalates only when needed, and brings in attributed orders along the way.
