Amazon Shipping integration
Seth tells callers where their parcel is when Amazon delivers the order, from the Amazon tracking number on the Shopify order.
Ringly is the AI phone support app for Shopify brands. If Amazon delivers your orders, Seth, the AI phone agent, checks the Amazon tracking during the call.
What Seth can do with Amazon tracking
- Seth reads the Amazon tracking number from the Shopify order, so the caller doesn't need it.
- Seth tells the caller the latest Amazon update, for example "out for delivery", and the expected delivery date.
- If the parcel is late or stuck, Seth says so and can hand the call to a person.
It says Amazon is delivering my order. Is it coming today?
Looked up Amazon tracking through TrackingMore
Yes, Amazon has it out for delivery today. It should be with you this evening.
Setup
Nothing to set up. That includes orders delivered by Amazon Shipping or sent through Multi-Channel Fulfillment. If the Shopify order has an Amazon tracking number, Seth looks it up through TrackingMore, which is built into Ringly.
Tracking for Amazon Shipping runs through TrackingMore, which is built into Ringly.
How Amazon Shipping tracking works
Amazon Shipping questions
Does Ringly track parcels delivered by Amazon?
Yes. Seth, Ringly's AI phone agent, reads the Amazon tracking number from the Shopify order and tells the caller the latest update and the expected delivery date.
Does it work with Multi-Channel Fulfillment?
Yes, as long as the Shopify order has the Amazon tracking number.
Do I need to connect an Amazon account to Ringly?
No. Seth only needs the tracking number on the Shopify order.
