4PX integration
Seth tells callers where their 4PX parcel is on its way from China, and who is delivering it once it arrives.
Ringly is the AI phone support app for Shopify brands. 4PX tracking is built in: Seth, the AI phone agent, reads the tracking number from the order and checks it during the call.
What callers hear about their 4PX parcel
- Seth reads the 4PX tracking number from the Shopify order, so the caller doesn't need it.
- Seth tells the caller the latest 4PX scan, for example "arrived at destination country", and the delivery date when there is one.
- Callers who don't recognize the name hear that 4PX is the shipping company bringing their order from China.
- If the parcel is late or stuck, Seth says so and can hand the call to a person.
My tracking says 4PX. What is that?
Looked up 4PX tracking through TrackingMore
4PX is the shipping company bringing your order from China. It's in the US now, and USPS has it out for delivery today.
Setup
Nothing to set up. There is no 4PX setting to switch on. If the Shopify order has a 4PX tracking number, Seth looks it up through TrackingMore, which is built into Ringly.
Tracking for 4PX runs through TrackingMore, which is built into Ringly.
How 4PX tracking works
4PX questions
Does Ringly track 4PX parcels?
Yes. Seth, Ringly's AI phone agent, reads the 4PX tracking number from the Shopify order and tells the caller the latest scan and where the parcel is.
What if the caller has never heard of 4PX?
Seth explains that 4PX is the shipping company for their order, then tells them where the parcel is.
Do I need a 4PX account?
No. Seth only needs the tracking number on the Shopify order.
