If you're searching for OpenPhone pricing, you might've noticed something odd. That's because OpenPhone has rebranded to Quo.
The company raised $105 million to fuel this next chapter, but the core product remains a business phone system designed for startups and small teams.
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Let's break down what Quo costs, what's included in each plan, and whether it's the right fit for your business.
What happened to OpenPhone?
OpenPhone officially became Quo in late 2025. The rebrand came with a fresh name, new funding, and an expanded focus on AI-powered communication. The company now serves over 90,000 businesses and maintains a 4.7-star rating across 3,200+ reviews.
The good news? Pricing stayed largely the same. If you were an OpenPhone customer, your plan and features carried over. The main difference is the new Sona AI agent, which is now included on all plans.
Quo pricing plans at a glance
Quo keeps things simple with three tiers. Here's how they stack up:
| Plan | Monthly Price | Annual Price | Best For |
|---|---|---|---|
| Starter | $19/user/month | $15/user/month | Small teams with basic needs |
| Business | $33/user/month | $23/user/month | Growing teams needing CRM integrations |
| Scale | $47/user/month | $35/user/month | Larger teams wanting priority support |
All plans include one local or toll-free number per user, unlimited calling and texting within the US and Canada, voicemail transcription, and access to Sona AI (with 10 free calls per month).
The annual discount is significant: roughly 21% on Starter and 30% on Business and Scale. If you're planning to stick with Quo for a while, annual billing is worth considering.
Starter plan: The basics done well
At $15 per user per month (billed annually), the Starter plan covers the essentials. You get unlimited calls and texts to US and Canadian numbers, one phone number per user, and shared numbers for up to 10 team members. Voicemail transcription, auto-replies, and scheduled messages are all included.
The catch? You're limited to email support, and AI call summaries only apply to calls handled by Sona. If you need call transfers, analytics, or CRM integrations, you'll need to upgrade.
Business plan: Where most teams land
The Business plan at $23 per user per month (annual) adds the features that most growing teams actually need. This includes AI call summaries and transcripts for all calls, call transfers, group calling, and phone menus (IVR). You also get integrations with HubSpot and Salesforce, plus live chat support.
The unlimited shared phone numbers (instead of the 10-user limit on Starter) make this plan practical for larger teams. Automatic call recording and analytics round out the package.
Scale plan: White-glove treatment
At $35 per user per month (annual), the Scale plan is all about support and customization. You get everything in Business plus AI call tags, dedicated onboarding support, priority live chat and email, and inbound phone support during business hours.
For teams that need hand-holding or have complex setups, the dedicated account manager can justify the extra cost.
Understanding Sona AI and automation credits
Sona is Quo's AI voice agent that answers calls 24/7. It can take messages, answer common questions, capture leads, and even transfer calls to the right person. Every plan includes 1,000 automation credits per month, which equals about 10 calls handled by Sona.
If you need more, Quo offers credit tiers:
| Tier | Monthly Cost | Included Calls | Overage Rate |
|---|---|---|---|
| Free | $0 | 10 calls | $1.00/call |
| Tier 2 | $25 | 40 calls | $0.75/call |
| Tier 3 | $49 | 100 calls | $0.65/call |
| Tier 4 | $99 | 250 calls | $0.55/call |
| Tier 5 | $199 | 600 calls | $0.45/call |
Sona only supports English currently, and it only handles inbound calls (no outbound calling). You can customize Sona's greeting, feed it business knowledge like hours and services, and configure different behaviors for business hours versus after hours.
Hidden costs and add-ons to consider
Base pricing is just the start. Here are the extras that can add up:
- Additional phone numbers: $5 per number per month
- International calling: Per-minute rates vary by destination
- Automated SMS via API or Zapier: $0.01 per outgoing message
- A2P 10DLC registration: $19.50 one-time fee for business texting
- Campaign Registry monthly fee: $1.50 to $3 per month
If you're sending business texts to US customers, the Campaign Registry fees are mandatory. This is a third-party requirement, not something Quo invented, but it's a cost many small businesses don't expect.
Telecommunication taxes also apply in 16 states, including California, Florida, New York, and Washington. These vary by jurisdiction and are added to your bill based on your billing address.
Key features included in all plans
Every Quo plan includes the following:
- Unlimited calling and messaging within the US and Canada
- One local or toll-free number per user
- Shared phone numbers for team collaboration
- Voicemail transcription
- Mobile apps for iOS and Android, plus web and desktop apps
- Basic integrations (Slack, Zapier, email, Google Contacts)
- Call recording (manual on Starter, automatic on Business and Scale)
- Business hours settings and auto-replies
- Scheduled messages and snippets (canned responses)
What's missing? Video conferencing is the big one. Unlike competitors such as Nextiva and RingCentral, Quo focuses purely on voice and text. If you need video meetings, you'll need a separate tool.
Quo vs alternatives: How it compares
Quo isn't the only player in the business phone space. Here's how it stacks up:
Nextiva starts at $15 per user per month and includes video conferencing, analytics, and hardware phone support even on the entry plan. If you need an all-in-one communications platform, Nextiva delivers more features at a similar price point.
RingCentral offers richer integrations, video conferencing with up to 200 participants, and team chat channels. It's pricier but more comprehensive for teams that want everything in one place.
CloudTalk targets businesses with international needs. Starting at $34 per user per month, it includes unlimited calls to 110+ destinations and advanced features like power dialers and call monitoring.
Ringover sits between Quo and CloudTalk on pricing at $21 per user per month. It includes unlimited international calling to 110 destinations and AI features like call transcription on all plans.
Quo wins on simplicity and price for US/Canada-focused teams. It loses on advanced features, international calling, and video conferencing.
Choosing the right Quo plan for your business
Here's the short version:
- Start with Starter if you have a small team, simple call handling needs, and want to keep costs low. At $15 per user per month, it's one of the most affordable business phone systems available.
- Upgrade to Business when you need CRM integrations, call transfers, or analytics. The jump from $15 to $23 per user is reasonable for the added capabilities, and live chat support is a nice upgrade from email-only.
- Consider Scale if you have a large team, complex requirements, or want priority support with a dedicated account manager. The $35 per user price point makes sense for businesses where phone communication is critical.
Quo offers a 7-day free trial on all plans. You can test the full feature set before committing, though you'll need a credit card to sign up.
Is Quo worth it?
Quo delivers good value for small businesses that primarily serve customers in the US and Canada. The pricing is transparent, the setup is straightforward, and the Sona AI agent is a genuine differentiator at this price point.
The limitations are clear: no video conferencing, no 24/7 support on lower tiers, and international calling costs extra. If your business operates globally or needs video meetings, competitors like Nextiva or RingCentral might be a better fit.
For teams that want a simple, affordable business phone system with modern AI features, Quo is worth considering. Just budget for the add-ons and registration fees that aren't included in the base price.
Frequently Asked Questions
How much does openphone pricing start at for small businesses?
Quo (formerly OpenPhone) starts at $15 per user per month when billed annually for the Starter plan. Monthly billing is $19 per user. This includes unlimited calling and texting within the US and Canada, one phone number per user, and 10 free Sona AI calls per month.
What's included in openphone pricing for the Business plan?
The Business plan costs $23 per user per month (annual) or $33 (monthly). It adds AI call summaries and transcripts, call transfers, group calling, HubSpot and Salesforce integrations, phone menus (IVR), analytics and reporting, automatic call recording, and live chat support.
Does openphone pricing include the Sona AI agent?
Yes, Sona AI is included on all Quo plans with 1,000 free automation credits per month (approximately 10 calls). If you need more AI call handling, you can upgrade to paid credit tiers starting at $25 per month for 40 calls.
Are there hidden fees in openphone pricing I should know about?
Beyond the base subscription, expect potential costs for additional phone numbers ($5 each per month), international calling (varies by destination), automated SMS via API ($0.01 per message), and business texting registration ($19.50 one-time plus $1.50-$3 monthly). Telecommunication taxes also apply in 16 states.
Can I try Quo before committing to openphone pricing?
Yes, Quo offers a 7-day free trial with full access to all features. You'll need a credit card to start the trial, but you can cancel anytime. Sona AI also has its own 7-day trial with unlimited usage, available to paid plan subscribers.
