The best 8 HelpLama alternatives (#1 is much better)

In this guide I will help you find the best HelpLama alternative to use for your business in 2025.

Short answer:

The best HelpLama alternatives are:

• If you just want flexible human coverage (no-contract), use PartnerHero. (Starts at $18/hr)
• If you are a larger business, I would recommend SupportNinja. (Custom pricing)
• If you need AI phone support for Shopify, use Ringly.io. If Seth resolves under 65% of calls in a month, you don't pay for that month.

Seth, the AI phone agent, resolves up to 90% of support calls and has handled 200,000+ calls.

See the TL;DR table below for a quick comparison from all the tools that I tested.

Below the TL;DR table you will find an in-depth review for every single tool as well.

How I tested each tool: stopwatch from signup → onboarded. I installed the tool on a Shopify store, installed all the basic features, just the ones I need to get started.

Note: All of these tools cover the basics. I’ll only go over standout features that are unique to each tool specifically.

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TLDR of HelpLama alternatives

1. Ringly.io: AI phone support for Shopify stores

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Best for: Shopify stores looking for the best way to offer 24/7 AI phone support. Ringly's Seth resolves up to 90% of support calls on its own.

Features:

• AI resolves up to 90% of calls without human intervention
• Automated order tracking, returns/exchanges, and more to automate repetitive calls
• Integrates with 7,000+ tools
• 30+ languages supported
• Pay per call: $99 a month for the first 50 conversations, then $1.99 each, with a 65% resolution guarantee

Pros:

• Makes your support way cheaper and more effective
• Analyzes every call, so you don't need to track CSAT
• Speaks 30 languages and is available 24/7. (this alone is groundbreaking for ecommerce stores)
• Scales with you on autopilot.‍

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Built for Shopify, you can install Ringly from the Shopify app store. It lets the AI phone support rep find info about your customers before the call even starts.

‍Ideal for: Shopify stores that want to "wow" customers on the phone (= common reaction for people who try Ringly). And also save a lot of money on support.

‍What's unique about Ringly.io: currently the only AI phone support tool for e-commerce (Seth resolves up to 90% of support calls).

They also have a 65% resolution guarantee, where a month under 65% comes back as credit. Ringly is the first option for brands that want to offer personalized support through voice.

Editor’s note: Want to hear some sample calls made for your Shopify store?
- Just paste your store URL
- Hear sample calls for your store (no email required)
- Listen to demo calls for my store

2. Influx: on-demand outsourced CX for ecommerce

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Best for Shopify brands that want 24/7 coverage with pay-as-you-go flexibility.

Features:

• Always-on teams (agents, QA, managers included)
• Phone + chat + email coverage
• Flexible staffing to match spikes and promos

Pros:

• Fast scaling
• Month-to-month flexibility

Cons:

• Shared/on-demand teams can be less specialized

Pricing starts from ~$2,100 per agent/month comparisons (month-to-month terms).
Shopify integration: Works with Shopify brands, it's a common use cases.
Ideal for seasonal stores and promotion-heavy brands.
What’s unique about Influx is that it offers pay-as-you-go managed teams with month-to-month pricing.

3. LTVplus: ecommerce-specialist support teams

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Best for DTC brands that want dedicated human agents trained on their workflows and KPIs.

Features:

• Phone/chat/email, payments/refunds, shipping follow-ups
• SOPs built for ecommerce

Pros:

• Multilingual recruiting
• Revenue-assist mindset (upsell/save opportunities)

Cons:

• Mostly custom-quoted, costs can vary a lot

Pricing is custom, some marketplace listings show ~$2,200/agent/mo as a guide. (Shop Circle)
Shopify integration: purpose-built for Shopify workflows.
Ideal for medium Shopify brands scaling LTV and CX.
What’s unique about LTVplus is that it’s ecommerce-only with dedicated teams focused on FRT/CSAT improvements for stores.

4. PartnerHero: flexible phone support (hourly → dedicated)

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Best for teams that want to start hourly (nights/weekends) and graduate to dedicated pods later.

Features:

• Phone, chat, email support
• Flex support starting at $18/hr

Pros:

• Transparent hourly rate
• Easy to scale to full-time dedicated teams

Cons:

• Hourly can get pricey at scale (plan to transition from this later on)

Pricing starts at $18/hour (Flex). Some service pages mention from $10/hr on email-only. Dedicated from $1,975/mo (context-specific).
Shopify integration: Common with ecommerce, confirm via scoping.
Ideal for brands testing outsourced phone support before long term commitments.
What’s unique about PartnerHero is that it offers clear hourly pricing and short renewal cycles to make outsourcing less risky.

5. SupportYourApp: ISO-certified, multilingual Shopify CX

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Best for stores that need secure multilingual phone support with 60+ languages and ISO certifications.

Features:

• Phone/chat/email, technical support
• Shopify customer support outsourcing page

Pros:

• Security posture (ISO) + multilanguage
• 24/7 availability

Cons:

• Pricing is by quote, plan for discovery/scoping

Pricing is custom.
Shopify integration: dedicated Shopify outsourcing page and features.
Ideal for global brands with compliance or language needs.
What’s unique about SupportYourApp is that it mixes ISO certifications with 60+ languages specifically built for Shopify merchants.

6. SupportNinja: scale-up CX with AI-enabled workflows

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Best for rapidly scaling brands that want a modern BPO with 24/7, 10+ languages, and AI-automation.

Features:

• Phone/chat/email
• Shopify ecosystem partnership

Pros:

• Good process design and language coverage
• Able to scale team size on demand

Cons:

• Enterprise processes can feel too complicated for very small teams

Pricing is custom.
Shopify integration: Active in the Shopify ecosystem, they have specific connectors.
Ideal for scale-ups with variable volume and multi-geo customers.
What’s unique about SupportNinja is that it blends AI-enabled ops with a Shopify-focused partner ecosystem tools.

7. Peak Support: high-touch phone + omni CX

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Best for brands that value white-glove management and full channel coverage, including phone.

Features:

• Phone, chat, email, SMS, social
• QA and enablement services

Pros:

• Good channel coverage
• A higher-touch management approach

Cons:

• Expect discovery/scoping and pricing via quote

Pricing is custom.
Shopify integration: Works with ecommerce stacks, validates specific connectors.
Ideal for premium/lifestyle brands with higher AOV.
What’s unique about Peak Support is that it combines a broad service catalog with higher-touch management.

8. Simply Contact: multilingual omnichannel BPO

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Best for EU-focused Shopify brands that need multilingual phone/chat/email support.

Features:

• Phone/chat/email across multiple European markets
• Multilingual agents

Pros:

• Multilangiual

Cons:

• Pricing is custom and planned for time zone coverage

Pricing: Custom.
Shopify integration: works with Shopify brands.
Ideal for cross-border DTC with EU customer bases.
What’s unique about Simply Contact is that it focuses on multilingual coverage suitable for EU expansion.

What to look for in a HelpLama alternative (5 things)

1. Make sure the vendor connects to your stack
2. Make sure they offer phone support
3. Decide on how much AI vs. human
4. Verify the partner can scale without hiring delays
5. Does the pricing fit your business?

Some context on HelpLama: It’s an outsourced CX provider offering live chat, email, phone support, and ecommerce-friendly pricing for SMBs.

They focus on human lead outsourcing rather than AI or automation.

But HelpLama still lacks native AI phone automation built for Shopify, if you want calls answered instantly 24/7 without hiring more (and the high price) see AI phone support.

Conclusion

Finding an alternative to HelpLama isn’t just about finding a cheaper alternative.

The goal should always be to give your customers the best experience possible.

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If you want fully automated AI phone support Ringly.io is the best option.

If you want flexible human coverage (no-contract) I would use PartnerHero or Influx.

If you want dedicated, ecommerce-specialist teams, LTVplus, SupportYourApp, or SupportNinja are your best options.

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FAQs

Does Ringly offer a guarantee? Yes. If Seth resolves under 65% of your calls in a month, that month comes back as credit (after 90 days on Pay per call).

Does Ringly work with my current helpdesk? Yes. Ringly can escalate tickets to your existing helpdesk, and you have full control over what gets escalated. Ringly works with platforms like Gorgias, Richpanel, and others.

How does the AI handle order tracking? Our AI pulls data directly from Shopify to answer "where is my order" questions on every live phone call.

Can I forward my existing number? Absolutely. You can use call forwarding to send your business calls to your team.

How do I get started? Ringly.io is free to try, so you can start without any risk.

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