If you run an e-commerce store, your customer support needs to be fast, reliable and scalable.
Phone support is one of the most important channels that you need to get right.
In this guide, I'll look at HelpLama’s competitors and when you should choose an alternative to HelpLama. At the end, I'll give you the number #1 best HelpLama alternative (depending on what you need).
This guide is specifically aimed at comparing which alternatives are best for phone support.
After reading this post, you'll know exactly which tool is best for your Shopify store, so you can have:
- better communication with customers
- a better customer experience
- a faster response time than your competitors.
In the TLDR table, you'll find the 11 best options with features you should know.
TLDR of HelpLama alternatives
1. Ringly.io: AI phone support for Shopify stores
Best for: Shopify stores looking for the best way to offer 24/7 AI phone support. Ringly resolves on average ~70% of support calls on its own.
Features:
- AI resolves an average of 73% of calls without human intervention
- Automated order tracking, returns/exchanges, and more to automate repetitive calls
- Integrates with 7,000+ tools
- 30+ languages supported
- Only pay when at least 60% of your calls are resolved (results based pricing)
Pros:
- Makes your support way cheaper and more effective
- Analyzes every call, so you don't need to track CSAT
- Speaks 30 languages and is available 24/7. (this alone is groundbreaking for ecommerce stores)
- Scales with you on autopilot.
Built for Shopify, you can install Ringly from the Shopify app store. It lets the AI phone support rep find info about your customers before the call even starts.
Ideal for: Shopify stores that want to "wow" customers on the phone (= common reaction for people who try Ringly). And also save a lot of money on support.
What's unique about Ringly.io: currently the only AI phone support tool for e-commerce (73% average resolution rate on over 2,100 Shopify stores).
They also have the most risk-free offer, where you only pay when the AI does its job. Ringly is the first option for brands that want to offer personalized support through voice.
Editors note: Ringly.io opened 5 spots for Shopify stores to pay $0 until AI resolves 60% of your support calls. You can book a call to claim it.
2. Influx: on-demand outsourced CX for ecommerce
Best for Shopify brands that want 24/7 coverage with pay-as-you-go flexibility.
Features:
- Always-on teams (agents, QA, managers included)
- Phone + chat + email coverage
- Flexible staffing to match spikes and promos
Pros:
- Fast scaling
- Month-to-month flexibility
Cons:
- Shared/on-demand teams can be less specialized
Pricing starts from ~$2,100 per agent/month comparisons (month-to-month terms).
Shopify integration: Works with Shopify brands, it's a common use cases.
Ideal for seasonal stores and promotion-heavy brands.
What’s unique about Influx is that it offers pay-as-you-go managed teams with month-to-month pricing.
3. LTVplus: ecommerce-specialist support teams
Best for DTC brands that want dedicated human agents trained on their workflows and KPIs.
Features:
- Phone/chat/email, payments/refunds, shipping follow-ups
- SOPs built for ecommerce
Pros:
- Multilingual recruiting
- Revenue-assist mindset (upsell/save opportunities)
Cons:
- Mostly custom-quoted, costs can vary a lot
Pricing is custom, some marketplace listings show ~$2,200/agent/mo as a guide. (Shop Circle)
Shopify integration: purpose-built for Shopify workflows.
Ideal for medium Shopify brands scaling LTV and CX.
What’s unique about LTVplus is that it’s ecommerce-only with dedicated teams focused on FRT/CSAT improvements for stores.
4. PartnerHero: flexible phone support (hourly → dedicated)
Best for teams that want to start hourly (nights/weekends) and graduate to dedicated pods later.
Features:
- Phone, chat, email support
- Flex support starting at $18/hr
Pros:
- Transparent hourly rate
- Easy to scale to full-time dedicated teams
Cons:
- Hourly can get pricey at scale (plan to transition from this later on)
Pricing starts from $18/hour (Flex). Some service pages mention from $10/hr on email-only. Dedicated from $1,975/mo (context-specific).
Shopify integration: Common with ecommerce stacks, confirm via scoping.
Ideal for brands testing outsourced phone support before long term commitments.
What’s unique about PartnerHero is that it offers clear hourly pricing and short renewal cycles to make outsourcing less risky.
5. SupportYourApp: ISO-certified, multilingual Shopify CX
Best for stores that need secure multilingual phone support with 60+ languages and ISO certifications.
Features:
- Phone/chat/email, technical support
- Shopify customer support outsourcing page
Pros:
- Security posture (ISO) + multilanguage
- 24/7 availability
Cons:
- Pricing is by quote, plan for discovery/scoping
Pricing is custom.
Shopify integration: Dedicated Shopify outsourcing page and features.
Ideal for global brands with compliance or language needs.
What’s unique about SupportYourApp is that it mixes ISO certifications with 60+ languages specifically built for Shopify merchants.
6. SupportNinja: scale-up CX with AI-enabled workflows
Best for rapidly scaling brands that want a modern BPO with 24/7, 10+ languages, and AI-automation.
Features:
- Phone/chat/email
- Shopify ecosystem partnership
Pros:
- Good process design and language coverage
- Able to scale team size on demand
Cons:
- Enterprise processes can feel too complicated for very small teams
Pricing is custom.
Shopify integration: Active in the Shopify ecosystem, they have specific connectors.
Ideal for scale-ups with variable volume and multi-geo customers.
What’s unique about SupportNinja is that it blends AI-enabled ops with a Shopify-focused partner ecosystem tools.
7. Peak Support: high-touch phone + omni CX
Best for brands that value white-glove management and full channel coverage, including phone.
Features:
- Phone, chat, email, SMS, social
- QA and enablement services
Pros:
- Good channel coverage
- A higher-touch management approach
Cons:
- Expect discovery/scoping and pricing via quote
Pricing is custom.
Shopify integration: Works with ecommerce stacks, validate specific connectors.
Ideal for premium/lifestyle brands with higher AOV.
What’s unique about Peak Support is that it combines a broad service catalog with higher-touch management.
8. Simply Contact: multilingual omnichannel BPO
Best for EU-focused Shopify brands that need multilingual phone/chat/email support.
Features:
- Phone/chat/email across multiple European markets
- Multilingual agents
Pros:
- Multilangiual
Cons:
- Pricing is custom and plan for time zone coverage
Pricing: Custom.
Shopify integration: Works with Shopify brands.
Ideal for cross-border DTC with EU customer bases.
What’s unique about Simply Contact is that it focuses on multilingual coverage suitable for EU expansion.
What to look for in a HelpLama alternative (5 things)
- Make sure the vendor connects to your ecommerce stack (Shopify, helpdesk, telephony) and can action orders on calls.
- Confirm phone channel strength (IVR, call recording, QA, after-hours).
- Decide how much AI vs. human you want handling calls; hybrid models can cut costs without hurting CX.
- Verify the partner can scale without hiring delays (seasonal spikes, promos, product drops).
- Align the pricing model (per hour, per agent, per conversation, or results-based) with your volume and margins.
Some context on HelpLama: It’s an outsourced CX provider offering live chat, email, phone support, and ecommerce-friendly pricing for SMBs.
They focus on human lead outsourcing rather than AI or automation.
But HelpLama still lacks native AI phone automation built for Shopify, if you want calls answered instantly 24/7 without hiring more (and the high price) see AI phone support.
Conclusion: choose the right alternative to HelpLama for your ecom store
Finding an alternative to HelpLama isn’t just about finding a cheaper alternative.
The goal should always be to give your customers the best experience possible.
If you want fully automated AI phone support Ringly.io is the best option.
If you want flexible human coverage (no-contract) I would use PartnerHero or Influx.
If you want dedicated, ecommerce-specialist teams, LTVplus, SupportYourApp, or SupportNinja are your best options.
While deciding, keep your specific ecommerce use cases in mind and make sure the support partner you pick will:
- Make your customers happier
- Not cost you a fortune
That's all for now, hopefully it gave you a better idea of the options that are out there!
Want to bring your support to the next level? Pick one of the best HelpLama alternatives above to find the partner for your customer support needs.
Have questions about automating your phone support or integrating with Shopify? Discover how Ringly.io is helping merchants like you save time, cut costs, and help every caller.
