When your ecommerce brand starts to grow, that's great news! But it also means you're probably getting a lot more customer questions.
As orders go up, so do the calls and emails about order tracking and returns. It’s a good problem to have, but it can definitely stretch your team thin.
Giving customers a great experience is key, but hiring more support staff the old-fashioned way gets expensive fast.
That’s where ecommerce call center services can help. They offer a way to give customers quick, solid answers without having to constantly hire.
In this guide, we’ll look at the best options out there in 2026, from AI tools like Ringly.io to more traditional outsourcing companies.
The goal is to help you find a solution that saves time, cuts costs, and keeps your customers coming back.
What defines the best ecommerce call center services?
The idea of a "call center" has changed a lot. It's not just a big room of people on phones anymore.
Today, it’s about managing all the different ways your customers get in touch.
Modern ecommerce call center services are all about handling customer chats, emails, phone calls, and social media messages in one place. These services usually come in two flavors. The first is outsourcing to human teams, where you hire a company to provide trained agents for you.
The second way is to use technology, especially AI-powered tools, to automate and manage conversations.
As this infographic shows, the top solutions often mix smart tech with a human touch, giving you an efficient way to offer 24/7 support that doesn't cost a fortune.
Our criteria for the best ecommerce call center services
To build this list, we focused on what really matters for an online store. We weren't just looking for any call center; we wanted partners and platforms that actually get ecommerce.
Here’s what we looked for:
- Ecommerce-specific features: The service needs to understand how online retail works. That means having deep integrations with platforms like Shopify and knowing how to handle order tracking, returns, and product questions.
- Scalability: An online store’s traffic can be all over the place. A good service needs to handle the holiday rush just as easily as a quiet Tuesday morning.
- AI and automation: The top services use technology to solve common issues instantly. This frees up your team to handle the more complex problems where a human is really needed.
- Ease of setup: You don’t have months to spend on a complicated implementation. A great solution should be up and running quickly. For instance, Ringly.io can be set up in three minutes.
- Transparent pricing: Clear, predictable costs are a must for managing your budget. We focused on services that tell you exactly what you’re paying for, without any hidden fees.
Comparing the top options for the best ecommerce call center services
To give you a quick overview, here’s a table comparing the main features of each service on our list. It's an easy way to see how they stack up.
A closer look at the 5 best ecommerce call center services
Now, let's get into the details of each service. We'll cover what makes them stand out, what they do best, and what their pricing looks like so you can get a better idea of what might work for you.
1. Ringly.io
Ringly.io provides a specialized AI phone agent named Seth, made just for the 2,100+ Shopify brands that use it. Seth connects directly to your store to answer customer calls 24/7, handling common questions about orders, returns, and products on its own.
It's built to resolve about 73% of calls without any human help and smartly passes trickier issues to your team. This makes it a great choice for stores that want to offer instant phone support without hiring more people.
Pros:
The biggest advantages are its speed and independence. You can get the AI agent, Seth, up and running in under three minutes, and it starts answering calls immediately.
It offers true 24/7 coverage in over 40 languages, so every customer gets an answer. Its deep Shopify integration means it provides accurate, helpful responses that build trust.
Cons:
Ringly.io is designed to automate common, repetitive questions, so it isn't meant for highly nuanced or emotional conversations.
Those calls are automatically handed off to a human agent. Its focus is on voice, making it a dedicated tool for phone support rather than an all-in-one help desk.
Pricing:
Ringly.io offers a unique guarantee: you pay nothing until Seth resolves at least 60% of your first 100+ calls. After that, plans include:
- Grow Plan: $349/month for 1,000 call minutes and self-learning AI.
- Scale Plan: $1,099+/month for 3,000+ minutes, a private Slack channel, and custom integrations.
Why we chose it:
Ringly.io is a really practical solution for ecommerce phone support. It directly tackles the most common and time-consuming support issues with a scalable and affordable tool that you can try risk-free.
2. eDesk
eDesk is a customer service platform for sellers who work across multiple online channels. It pulls all your customer messages from over 300+ platforms (like Amazon, eBay, and social media) into a single inbox. Its AI agent can automate up to 65% of customer support tasks on every channel you use.
Pros:
Its main strength is the sheer number of marketplace integrations. If you sell on several platforms, eDesk can make your life easier by organizing everything in one spot. The AI-assisted responses help your team reply faster by giving them all the order information they need right in the ticket.
Cons:
While its automation is useful, eDesk still depends on your human agents to manage the inbox. It helps them be more efficient but doesn't offer a fully autonomous voice solution like some other tools. Important AI features, like automation and translation, are also paid add-ons.
Pricing:
- Essential Plan: Starts at $39 per agent per month.
- AI features are priced separately, with AI Automation at $0.99 per resolution.
Why we chose it:
For multichannel sellers, eDesk is one of the most complete help desks available. It helps manage the complexity of customer support when you're selling on many different platforms.
3. Gorgias
Gorgias is a well-known conversational AI platform built for direct-to-consumer (DTC) brands on Shopify. It's used by over 15,000 brands and integrates smoothly with the Shopify ecosystem. Its AI Agent can resolve up to 60% of common support inquiries, handling things like order updates and refunds automatically.
Pros:
The Shopify-first design is a huge plus for DTC brands, making customer conversation management feel effortless.
Its automation is great for common questions, and its AI can even act as a Shopping Assistant to help turn support chats into sales.
Cons:
Gorgias has limited native integrations with big marketplaces like Amazon or eBay. Voice support is an option, but it's an add-on rather than a core feature. The pricing is based on ticket volume, which can become expensive as your store grows and you get more support requests.
Pricing:
- Starter Plan: Begins at $10/month for 50 tickets.
- Higher-tier plans, like Pro, start at $300/month for 2,000 tickets.
Why we chose it:
If your business relies on Shopify and social media, Gorgias is a very powerful tool for managing customer conversations and boosting sales.
4. SupportYourApp
SupportYourApp is a global outsourcing provider that’s been in business for over 14 years.
It combines human agents with AI technology to offer customer and technical support. They work with major clients like Mastercard and Calm, providing secure, omnichannel support in over 60 languages.
Pros:
Their focus on security is a major benefit, with certifications like PCI DSS Level 1 and ISO. This is really important for businesses that handle sensitive customer data. Their hybrid model, which uses AI to help human agents, can automate up to 80% of routine questions, saving the human touch for more complex problems.
Cons:
As a full-service outsourcing company, their solutions might be more than a small or medium-sized ecommerce store needs.
It's not a simple plug-and-play tool, and the setup is more involved. Their custom pricing also makes it hard to estimate costs without talking to them first.
Pricing:
- Pricing is customized based on your specific needs, team size, and the work involved.
Why we chose it:
SupportYourApp is a solid choice for brands that need highly secure, multilingual support and prefer a managed service that blends human expertise with good technology.
5. Zendesk
Zendesk is one of the biggest names in customer service software. It's a robust, enterprise-level platform with a full suite of tools for omnichannel support. Its AI agents can automate over 80% of customer interactions.
Pros:
Zendesk is incredibly powerful and customizable. With a marketplace of over 1,500 apps, you can connect it to almost any tool your business uses.
Its reporting and analytics are top-notch, giving you deep insights into your support operations.
Cons:
Because it's a general-purpose tool, Zendesk needs a lot of setup to work well for ecommerce. You'll often need paid, third-party apps to get the specific features you need. For smaller teams without a dedicated IT person, it can feel complicated.
Pricing:
- Support Team: Starts at $19 per agent per month for basic ticketing.
- Suite Team: Starts at $55 per agent per month to get omnichannel features and AI.
Why we chose it:
For large ecommerce businesses with the resources to manage it, Zendesk offers an endlessly flexible platform for building a completely custom support system.
How to choose from the best ecommerce call center services for your store
Feeling a bit overwhelmed? That's totally normal. The key is to think about what your store really needs. Ask yourself a few questions to point you in the right direction.
What problem are you trying to solve?
If your team is swamped with "Where is my order?" phone calls, a specialized AI tool like Ringly.io is a direct fix that resolves 73% of those calls automatically.
But if you're trying to manage messages from ten different marketplaces, a help desk like eDesk might be a better choice.
Do you want to automate or outsource?
Automation tools help your current team by handling repetitive tasks for them. Outsourcing brings in external agents to help out.
Think about your budget, how much control you want to have, and how complex your customer issues usually are.
How important is setup time?
If you need something that works right away, look for platforms with a quick, no-code setup.
An AI phone agent from Ringly.io can be live in 3 minutes, whereas some enterprise systems can take weeks to get going.
What is your primary support channel?
Think about where your customers reach out the most. If phone support is a big one, prioritize a voice-first solution.
If your customers prefer live chat and social media, a platform like Gorgias would be a better fit.
To see how these principles apply in the real world, this video breaks down some of the most effective practices for ecommerce customer service.
This video from Gorgias breaks down some of the most effective practices for ecommerce customer service.
Finding the right ecommerce call center service
Choosing the right ecommerce call center service really depends on your store's specific needs, channels, and size. There isn't one single solution that's perfect for everyone.
However, the trend is pretty clear: support is shifting from purely manual work to smart, AI-driven automation.
This change gives customers the instant answers they expect and frees up human teams for more important, high-value work.
For phone support, Ringly.io is leading this new approach. It's a tool that doesn't just manage calls but actually resolves them automatically, all backed by a strong, risk-free guarantee.
Ready to see how an AI phone agent could change your customer support? Start your free trial of Ringly.io and pay nothing until Seth resolves over 60% of your calls.
Frequently Asked Questions
What should I look for when choosing the best ecommerce call center services for a small business?
Small brands need a call center for ecommerce that is simple to start. Look for a call center service that fits your specific business needs. The best ecommerce call center services offer a clear way to handle customer calls. You want a call center solution that helps you grow. This allows your ecommerce business to deliver exceptional customer care without hiring too many people.
How do the best ecommerce call center services integrate with Shopify?
A professional ecommerce call center connects directly to your store. This allows the center team to see order data in real-time. It helps the customer service team answer questions about shipping or returns fast. This call center solution for ecommerce makes the call center process smooth. When you use an e-commerce call center with deep links to Shopify, you improve customer trust. It helps you meet customer expectations for fast and accurate help.
Are the best ecommerce call center services fully automated or do they use humans?
Most e-commerce companies use a mix of both. You can use an AI call center for e-commerce to manage common inbound call tasks. This improves the overall customer service experience. For very hard issues, a human customer support team is still the best choice. This hybrid call center customer service approach leads to higher customer satisfaction. It ensures that every customer gets exceptional service every time.
What is the typical cost for an e-commerce call center?
The price for a call center for e-commerce can change based on the service providers. Some call center outsourcing company options charge for each agent. Other call center software tools use a flat fee based on use. This ecommerce call center outsourcing approach is good for a growing e-commerce business. It helps you manage high call volumes during big sales. This helps you increase customer satisfaction while keeping your costs low.
Can an e-commerce call center handle support in multiple languages?
Yes, a top-notch call center can help shoppers in many languages. This is very important in the e-commerce industry today. A specialized customer service tool like Ringly.io handles calls in over 40 languages. This helps you provide customer support that feels personal to everyone. It is a key part of the success of ecommerce when selling to people around the world. It helps you create exceptional customer experiences for a global market.
How can I improve customer satisfaction with my center software?
You can improve customer satisfaction by giving fast and helpful answers. Use your contact center software to track how long a call takes. A high-quality customer service setup means customers never wait on hold. This provides a superior customer feeling and better customer experience. You can also use personalized customer service to make people feel special. Using an ecommerce customer service call center helps you meet customer needs. This is the best way to deliver exceptional customer help to every shopper.
Why should I outsource your ecommerce call center needs?
You should outsource your ecommerce call center to save your team time. Hiring a call center outsourcing partner means you do not have to train new staff. You should outsource to keep your focus on sales. Many brands choose to outsource ecommerce tasks like email support. When you outsource, your online business can grow without stress. To outsource effectively, pick a partner that knows the e-commerce industry well. It is easy to outsource your phone lines to an outsourced call center.
How do I choose the right call center for ecommerce?
Look for a provider that offers contact center services made for retail. You need an ecommerce contact center that can handle customer inquiries 24/7. Check if they offer a center solution that fits your budget. Some call center agents work in an inbound call center and handle many things at once. Other outsourced call center solutions use AI to improve customer loyalty. Always check the call flow to ensure a seamless customer journey. This will help you increase customer satisfaction.
What are the benefits of call center for e-commerce automation?
Automation handles common customer calls like order tracking. This type of call center technology helps your service team stay calm. It ensures a high first call resolution rate for simple questions. Using a call center solution for ecommerce reduces the work for your customer support team. This helps your e-commerce business save money and time. AI helps you handle customer needs even when you have high call volumes. This is key for the success of ecommerce brands today.
How does ecommerce customer service outsourcing help with sales?
Good customer service outsourcing can help with sales and customer growth. When you deliver exceptional customer experiences, people buy more. An ecommerce customer support team can answer product questions to help a buyer. This leads to better customer interactions and higher customer trust. By using a professional ecommerce call center, you ensure every caller gets help. This high-quality customer service keeps your store running well. It helps you deliver exceptional customer results every day.
Is it hard to set up an e-commerce call center services plan?
Setting up a solution for ecommerce can be very fast. An AI tool for e-commerce can be live in minutes. Traditional call center service options might take longer. If you outsource ecommerce customer service, you need to share your store rules. This helps the customer service agents give the right help. When you outsource your e-commerce customer support, you get more time for marketing. It is a great way for e-commerce business owners to scale up.
What should my customer service team focus on?
Your customer service team should focus on complex sales and customer problems. They should provide personalized customer service that makes your brand stand out. While AI handles the inbound call tasks, humans build customer trust. This customer service experience is what keeps shoppers coming back. Using a specialized customer service approach ensures you meet customer expectations. It is the best way to grow your online business in 2026.
