Re:amaze integration
When a call needs a person, Seth creates a Re:amaze conversation with the full transcript and a summary.
Ringly is the AI phone support app for Shopify brands. Seth, the AI phone agent, answers the call, and when a person is needed the conversation lands in Re:amaze.
What Seth can do with Re:amaze
- When Seth can't finish a call, or the caller asks for a person, it creates a conversation in Re:amaze. Cancellation requests for your team become conversations too.
- Seth adds an internal note with a short summary, the full transcript and a link to the call, so nobody has to listen to the recording.
- Seth tags every conversation with the outcome and your store name, so you can route it with your own rules.
- Seth files the call under the right customer: by email when it has one, otherwise by phone number.
I was charged twice for the same order. Can someone look into it?
Created a Re:amaze conversation
I've passed this to the team with everything we talked about. They'll reply by email, so you won't have to explain it again.
Connecting Re:amaze takes three steps
- In Ringly, open your Seth, go to the Integrations tab and click Connect on Re:amaze.
- Type your Re:amaze address, like yourstore.reamaze.com, your login email and your API token. You find the token in Re:amaze under Settings, Developer, API Token.
- Choose when Seth should create a conversation: only when a call needs a person, or for every call. That's it, no developer needed.
Tracking for Re:amaze runs through , which is built into Ringly.
What a Seth conversation looks like in Re:amaze
Each call that needs a person becomes one open conversation in Re:amaze. The first message is a short summary that is safe for the caller to read. Under it sits an internal note only your team sees, with the summary, the caller's number, the call time, the full transcript and a link to the call in Ringly. Your team gets Re:amaze's usual new message alert.
If you switch on a conversation for every call, the calls Seth resolved arrive quietly as Done. They never wait in your queue and alert nobody.
Ringly only creates conversations. It doesn't read or reply to the conversations already in your Re:amaze, and Ringly never emails your customer. They hear from you when your team replies.
Common questions about the Re:amaze integration
Does Ringly integrate with Re:amaze?
Yes. When Seth, Ringly's AI phone agent, can't finish a call, or the caller asks for a person, it creates a Re:amaze conversation with the full transcript, a summary and a link to the call.
What do I need to connect Re:amaze?
A paid Re:amaze plan. Re:amaze has no free plan, and API access comes with every account. In Ringly, open your Seth, go to the Integrations tab, click Connect on Re:amaze, then enter your Re:amaze address, login email and API token.
Where do I find my Re:amaze API token?
In Re:amaze, open Settings, click API Token under Developer, then Generate New Token. Use the login of an admin who will stay. Seth creates the conversations as that user.
Which channel do the calls go to?
The email channel with the same address as your Seth's support email. If none matches, the calls go to your oldest email channel.
Does every call become a conversation?
Only if you want that. By default Seth creates a conversation when a call needs a person or a cancellation needs your team. You can switch on a conversation for every call, and resolved calls then arrive as Done.
Does the caller get an email from Re:amaze?
Not from Ringly. Conversations Seth creates send the caller nothing, and the caller hears from you when your team replies. If you set up a Re:amaze workflow that emails customers when a new message arrives, check it before you connect.
Do conversations from Ringly add to my Re:amaze bill?
On a per-seat plan, no. Re:amaze charges per team member, and Seth doesn't take a seat. On the Starter volume plan, a conversation from Seth counts like any other once your team replies to it.
Can Ringly read the conversations in my Re:amaze?
Ringly doesn't. It works one way: Ringly creates conversations and reads your list of channels to pick the right one. It doesn't read, change or reply to the conversations already in your Re:amaze, and replies don't sync back.
