Packs integration
Seth tells callers where their Packs delivery is and when it should arrive, from the tracking number on the Shopify order.
Ringly is the AI phone support app for Shopify brands. If Packs delivers your orders, the AI phone agent checks the Packs tracking during the call.
What Seth can do with Packs tracking
- Seth reads the Packs tracking number from the Shopify order, so the caller doesn't need it.
- The AI agent tells the caller the latest Packs scan and the delivery date when the tracking shows one.
- Callers who don't know the name hear that Packs is the delivery company for their order.
- If the delivery is late or didn't work out, Seth says so and can hand the call to a person.
The tracking says Packs. When does it come?
Looked up Packs tracking through TrackingMore
Packs has your parcel with the driver. It's planned for delivery today.
Setup
Nothing to set up. There is no Packs setting to switch on. If the Shopify order has a Packs tracking number, the AI agent looks it up through TrackingMore, which is built into Ringly.
Tracking for Packs runs through TrackingMore, which is built into Ringly.
How Packs tracking works
Packs questions
Does Ringly track Packs deliveries?
Yes. Seth, Ringly's AI phone agent, reads the Packs tracking number from the Shopify order and tells the caller the latest scan and the delivery date.
What if the caller has never heard of Packs?
The AI agent explains that Packs is the delivery company for their order, then tells them where the parcel is.
Do I need a Packs account?
No. The AI agent only needs the tracking number on the Shopify order.
