Mondial Relay integration
Seth tells callers where their Mondial Relay parcel is and when it is ready to collect at the pickup point.
Ringly is the AI phone support app for Shopify brands. Mondial Relay tracking is built in: the AI phone agent reads the tracking number from the order and checks it during the call.
What callers hear about their Mondial Relay parcel
- Seth reads the Mondial Relay tracking number from the Shopify order, so the caller doesn't need it.
- The AI agent tells the caller the latest Mondial Relay update, for example "available at the pickup point".
- When the parcel is waiting at a pickup point, Seth tells the caller where to collect it.
- If the parcel is late or stuck, the AI rep says so and can hand the call to a person.
Mondial Relay says my parcel is at a pickup point. Which one?
Looked up Mondial Relay tracking through TrackingMore
Mondial Relay shows it at the pickup point you chose, ready to collect since yesterday afternoon.
Setup
Nothing to set up. There is no Mondial Relay setting to switch on. If the Shopify order has a Mondial Relay tracking number, the AI agent looks it up through TrackingMore, which is built into Ringly.
Tracking for Mondial Relay runs through TrackingMore, which is built into Ringly.
How Mondial Relay tracking works
Mondial Relay questions
Does Ringly track Mondial Relay parcels?
Yes. Seth, Ringly's AI phone agent, reads the Mondial Relay tracking number from the Shopify order and tells the caller the latest update.
Can Seth tell a caller their parcel is ready to collect?
Yes. When the Mondial Relay tracking shows the parcel is at the pickup point, the AI agent tells the caller.
Do I need a Mondial Relay account?
No. The AI agent only needs the tracking number on the Shopify order.
