Instabox integration
Seth tells callers where their Instabox parcel is, when it should arrive and when it is ready to collect.
Ringly is the AI phone support app for Shopify brands. If Instabox delivers your orders, the AI phone agent checks the Instabox tracking during the call.
What Seth can do with Instabox tracking
- Seth reads the Instabox tracking number from the Shopify order, so the caller doesn't need it.
- The AI agent tells the caller the latest Instabox update, for example "ready for pickup", and the delivery date when the tracking shows one.
- When the parcel is waiting at a pickup location, Seth tells the caller where to collect it.
- If the parcel is late or stuck, the AI rep says so and can hand the call to a person.
I got a pickup code from Instabox. Is my order ready?
Looked up Instabox tracking through TrackingMore
Yes, Instabox shows it as ready to collect at the pickup point. Bring the code you got.
Setup
Nothing to set up. There is no Instabox setting to switch on. If the Shopify order has an Instabox tracking number, the AI agent looks it up through TrackingMore, which is built into Ringly.
Tracking for Instabox runs through TrackingMore, which is built into Ringly.
How Instabox tracking works
Instabox questions
Does Ringly track Instabox parcels?
Yes. Seth, Ringly's AI phone agent, reads the Instabox tracking number from the Shopify order and tells the caller the latest update.
Can Seth tell a caller their parcel is ready to collect?
Yes. When the Instabox tracking shows the parcel is ready for pickup, the AI agent tells the caller.
Do I need an Instabox account?
No. The AI agent only needs the tracking number on the Shopify order.
