CTS integration
Seth tells callers where their CTS delivery is and when it should arrive, from the tracking number on the Shopify order.
Ringly is the AI phone support app for Shopify brands. If CTS delivers your orders, the AI phone agent checks the CTS tracking during the call.
What callers hear about their CTS delivery
- Seth reads the CTS tracking number from the Shopify order, so the caller doesn't need it.
- The AI agent tells the caller the latest CTS update and the delivery day when the tracking shows one.
- Callers who don't know the name hear that CTS is the delivery company for their order.
- If a delivery is delayed, Seth says so and can hand the call to a person.
My tracking says CTS. What is that?
Looked up CTS tracking through TrackingMore
CTS is the delivery company for your order. They have it and show a delivery on Wednesday.
What you need to do
Nothing to set up. There is no CTS setting to switch on. If the Shopify order has a CTS tracking number, the AI agent looks it up through TrackingMore, which is built into Ringly.
Tracking for CTS runs through TrackingMore, which is built into Ringly.
How CTS tracking works
CTS questions
Does Ringly track CTS deliveries?
Yes. Seth, Ringly's AI phone agent, reads the CTS tracking number from the Shopify order and tells the caller the latest update.
What if the caller has never heard of CTS?
The AI agent explains that CTS is the delivery company for their order, then tells them where it is.
Do I need a CTS account?
No. The AI agent only needs the tracking number on the Shopify order.
