bpost integration
Seth tells callers where their bpost parcel is, when it should arrive and which pickup point it is waiting at.
Ringly is the AI phone support app for Shopify brands. When an order ships to Belgium with bpost, the AI phone agent looks up the tracking during the call.
What Seth tells callers about bpost parcels
- Seth reads the bpost tracking number from the Shopify order, so the caller doesn't need it.
- The AI agent tells the caller the latest bpost scan, for example "out for delivery", and the delivery date when the tracking shows one.
- When the parcel is waiting at a pickup point, Seth tells the caller where to collect it.
- If the parcel is late or stuck, the AI rep says so and can hand the call to a person.
My order to Belgium still isn't here. Where is it?
Looked up bpost tracking through TrackingMore
bpost has it. It's at the pickup point in your town, and you can collect it from today.
What you need to do
Nothing to set up. There is no bpost setting to switch on. If the Shopify order has a bpost tracking number, the AI agent looks it up through TrackingMore, which is built into Ringly.
Tracking for bpost runs through TrackingMore, which is built into Ringly.
How bpost tracking works
bpost questions
Does Ringly track bpost parcels?
Yes. Seth, Ringly's AI phone agent, reads the bpost tracking number from the Shopify order and tells the caller the latest scan.
Does it work for orders sent from the Netherlands to Belgium?
Yes. The AI agent follows the tracking number on the Shopify order, so it makes no difference where the parcel started.
Do I need a bpost account?
No. The AI agent only needs the tracking number on the Shopify order.
