Every unanswered support call is a hole in your brand’s bucket where profit leaks out.
You have built a great team, but they can only do so much.
When the phones don't stop ringing, your best people burn out and your customers get angry.
Trying to hire your way out of this mess will just slow you down.
This article will go over how to use Shopify AI voice apps to handle 73% of your calls.
First, we will look at why manual phone support is killing your growth.
Then, we will rank the top 6 voice apps to help you scale.
Editor’s note: Want to hear some sample support calls made for your Shopify store?
- Just paste your store URL
- Get sample calls in under 20 seconds (no email required)
- Listen to demo calls for my store
What is a Shopify voice AI?
A Shopify voice AI is a tool that uses conversational AI to answer customer support calls.
It links directly to your store's data to provide real-time info on orders, shipping, and products.
Think of it as a chatbot, but for phone calls: it has natural, spoken conversations.
It's a big part of e-commerce customer support automation because it handles the simple, repetitive questions that can eat up your team's day.
This lets your human agents tackle more complex issues that need a personal touch. Plus, you never miss a call, which is always a good thing for the customer experience.
Our criteria for selecting the best Shopify voice AI tools
To put this list together, we looked at the features that matter most for a growing Shopify store. Here’s what we considered essential for scaling your customer support.
- Deep Shopify Integration: The tool has to connect smoothly with Shopify to handle order tracking, returns, and exchanges without any issues.
- Proven Automation Capabilities: It should offer true 24/7 availability and a high resolution rate to really reduce support costs.
- Ease of Setup: We gave priority to tools with a quick setup that doesn't require coding or a lot of technical know-how.
- Analytics and Insights: The ability to provide call analytics and detect knowledge gaps is important for understanding your customers and making your support better over time.
- Customization and Control: We looked for tools that allow for smart escalation rules and brand voice preservation, so the AI feels like part of your team.
Comparison of the top Shopify voice AI tools
The 6 best Shopify voice AI tools in 2026
Here's a closer look at each of our top picks.
1. Ringly.io
Ringly.io offers an AI phone representative named Seth, built specifically to automate customer support for Shopify stores.
It’s great at handling inbound calls by answering questions, looking up orders, and processing returns and exchanges on its own.
Seth is designed to resolve about 73% of calls without any human help, making it a solid tool for reducing support costs.
Its biggest strength is its deep, native Shopify integration. This lets Seth give accurate, real-time answers using your store’s data.
The platform also focuses on brand voice preservation and smart escalation rules. Seth can tell when a caller is getting frustrated or has a problem it can't solve, and it will smoothly transfer the call to a human, preventing a bad experience.
One thing that makes it stand out is its guarantee: you pay nothing until Seth resolves at least 60% of your first 100 eligible calls. This makes it a risk-free option for stores serious about automating phone support.
Pricing:
- Start Plan: $99/month for 250 call minutes.
- Grow Plan: $349/month for 1,000 call minutes, with overages at $0.19/min.
- Scale Plan: $1,099+/month for 3,000+ minutes and custom integrations.
- A 14-day free trial is available.
Why we chose it: Ringly.io is a suitable choice for Shopify stores with a high volume of phone calls that want to automate them well. Its high resolution rate, support for 40 languages, and a three-minute setup are perfect for scaling customer service.
2. Omakase.ai
Omakase.ai provides a "Voice-Powered AI Shopping Agent" that works as a multi-modal assistant, using voice, chat, and visuals to engage customers.
A notable feature is its ability to create a knowledge base just by scraping your store’s URL, which makes setup super fast.
Omakase.ai is meant to help increase sales by guiding customers, offering recommendations, and even adding items to the cart during a conversation. Its simplicity is a big plus for teams without a lot of technical resources.
However, its language support is currently just English and Japanese, which might not work for stores with a global audience. The free trial is also pretty short at only one week.
Pricing:
- Intern: $49/month for up to 50 monthly conversations.
- Associate: $149/month for up to 300 monthly conversations.
- Principal: $399/month for up to 1,000 monthly conversations.
- All plans come with a 1-week free trial.
Why we chose it: Omakase.ai is a good option for stores that want to quickly set up a voice agent to handle product questions and help drive sales. Its fast, URL-based setup is a major advantage.
3. Dialzara
Dialzara describes itself as an AI-powered phone receptionist for small businesses.
It gives you over 40 premium voice options to match your brand and can be set up with a dedicated business number.
A key benefit of Dialzara is that it works as a complete phone system.
It can handle call transfers, provide call summaries with recordings, and connects with over 5,000 different tools through Zapier.
The main downside is that its e-commerce features, like deep order and return automation, aren't as strong as solutions built just for Shopify. It's more of a general AI receptionist than a specialized Shopify agent.
Pricing:
- Business Lite: $29/month for 60 minutes.
- Business Pro: $99/month for 220 minutes.
- Business Plus: $199/month for 500 minutes.
- Overage is billed at $0.48/min on all plans. A 7-day free trial is offered.
Why we chose it: Dialzara is a solid choice for businesses that need an AI phone system for more than just Shopify support, like booking appointments or handling general inquiries.
4. Vocify
Vocify is a free AI voice assistant on the Shopify App Store that adds an interactive voice widget to your store using ElevenLabs' technology.
The setup is simple and can be done in a few minutes without any code.
The most obvious perk is that it's free, making it a no-risk way to try out voice AI on your site. It’s a straightforward solution for handling common FAQs on specific pages.
Its simplicity is also its biggest weakness. It doesn't have the deep Shopify integration needed for automated order tracking or returns.
One user review also mentioned a lack of customer service, which could be a problem if you run into issues.
Pricing:
- Free to start
Why we chose it: Vocify is perfect for small Shopify stores that want to add a basic voice assistant to their site at no cost. It’s a good starting point for handling simple, repetitive questions.
5. ShopSpeak
ShopSpeak is an all-in-one, voice-powered sales and support agent for Shopify.
It lets customers use their voice to browse products, compare items, and get quick answers to frequently asked questions.
ShopSpeak’s main draw is its pay-as-you-go pricing, which is great for stores with unpredictable or low call volumes.
Its ability to support all languages also makes it a solid option for international stores.
The catch is that a per-minute model can get pricey for stores with a lot of calls. As a newer app, it doesn't have any customer reviews yet, so it's hard to know how it performs in the real world.
Pricing:
- Free to install
- $0.10 per minute for Voice AI Agent usage.
Why we chose it: ShopSpeak is best for stores that want flexible, usage-based pricing and need broad language support without being locked into a monthly subscription.
6. SISTA AI
SISTA AI isn't a typical Shopify app but an AI consultancy that builds custom, enterprise-level AI solutions.
They offer services like AI strategy, generative AI architecture, and responsible AI governance.
The biggest benefit of working with SISTA AI is getting a solution made just for your business. They can design and build complex workflows that integrate with your existing tech, including CRMs and ERPs.
This route is best for larger, more technically savvy businesses, as it requires a big investment of both time and money. It's not a plug-and-play tool for small stores.
Pricing:
- Discovery: Starts at a €4,500 fixed price for a roadmap and strategy.
- Launch: €20,000 - €40,000 to build and launch a production-ready product.
- Growth: €6,000 - €12,000 per month for ongoing development.
- Pricing details are available on their services page.
Why we chose it: SISTA AI is the choice for large e-commerce businesses that need a completely custom voice AI system integrated with their entire tech stack.
Tips for choosing the right Shopify voice AI
Picking the right tool really depends on what your store needs. Here are a few tips to help you decide:
1.
Analyze Your Call Reasons: Check why your customers are calling. If it's mostly about order status or returns, look for a tool with strong order tracking and returns automation, like Ringly.io.
2.
Consider Your Global Reach: If you sell to customers worldwide, multilingual support is a must. Tools like Ringly.io support up to 40 languages, making them a good fit for a global customer base.
3.
Evaluate Your Call Volume: For stores with hundreds of calls a month, a subscription plan is often cheaper. If you only get calls here and there, a pay-as-you-go model like ShopSpeak might be better.
4.
Think About Integrations: If you need your voice AI to connect with your helpdesk, CRM, or other software, look for platforms that offer integrations through services like Zapier or have their own native connections.
Your next steps with Shopify voice AI
Using a Shopify voice AI is a practical way to scale your customer support.
These tools offer 24/7 availability, help reduce support costs, and automate the repetitive questions that bog down your team.
From the full automation of Ringly.io, which resolves about 73% of calls on its own, to the free and simple widget from Vocify, there's a solution for every e-commerce business.
The trick is to find the one that fits your call volume, customer needs, and growth plans.
Ready to see how an AI phone agent can change your Shopify store's support? Try Ringly.io's AI agent, Seth, and see how he can resolve most of your customer calls.
Start your free 14-day trial today.
Frequently Asked Questions
How does a Shopify voice AI improve customer service?
A Shopify voice AI improves service by providing 24/7 support, so customers get instant answers about orders and returns, even outside of business hours. This frees up your human team to handle more complex problems that require a personal touch.
Is it difficult to set up a Shopify voice AI for my store?
Not at all. Most Shopify voice AI tools are designed for a quick, no-code setup. For example, a tool like Ringly.io can be up and running in just a few minutes by connecting directly to your Shopify store data.
Can a Shopify voice AI handle questions in different languages?
Yes, many advanced tools can. A good Shopify voice AI will offer multilingual support to help you serve a global customer base. Ringly.io, for instance, supports over 40 languages.
What kind of questions can a Shopify voice AI answer?
A Shopify voice AI is best at answering common, repetitive questions. This includes things like "Where is my order?", return policy inquiries, and basic product questions. It pulls real-time data from your store to give accurate answers.
Will a Shopify voice AI replace my human support team?
The goal isn't replacement, but collaboration. A Shopify voice AI handles the bulk of simple, frequent questions, which allows your human agents to focus their expertise on high-value conversations and complex customer issues that an AI can't solve.
How much does a Shopify voice AI typically cost?
Pricing for a Shopify voice AI varies. Some offer free basic widgets, others have pay-as-you-go models like ShopSpeak, and many use monthly subscriptions based on call volume, like Ringly.io's plans that start at $99/month.
