AI phone agents are changing Shopify support in 2026.
They are a cost-effective solution for businesses looking to improve customer service and scale.
They can save you money, time, and help you adapt to growing demands.
Ringly.io: Transforming Customer Service with AI Automation
1. Handling Routine Inquiries
AI phone agents manage everyday customer questions without needing human assistance.
Studies reveal that using AI phone agents can cut agent workloads by up to 70%.
Here are some typical tasks AI phone agents handle:
- WISMO
- Product questions
- Returns/exchanges
Companies using AI phone systems report 30-60% reductions in overall operational costs.
On over 2,100 Shopify stores, Ringly averages a 73% resolution rate.
Unlike human agents, who can only manage one call at a time, AI phone agents can handle hundreds of requests simultaneously.
This is especially important when you need to scale on demand, for instance, on black Friday.
By automating routine tasks, businesses allow their human agents to focus on more complex and nuanced customer issues.
This not only reduces expenses but also improves service efficiency and scalability. By freeing up resources, companies can invest in other areas.
2. Lowering Staff Costs
AI phone agents can handle up to 90% of routine inquiries like order tracking, refund requests, and account management.
Only the rest of those calls need to be transferred to a human, or they become a ticket in your helpdesk.
This means that you are going to be paying much less in support costs.
Another major benefit is the reduction in average call duration. AI agents are much faster at solving issues.
This allows fewer agents to manage more calls, directly lowering staffing requirements.
"AI can lower customer service costs by automating routine tasks and inquiries, empowering support teams to resolve more issues with fewer resources." - Zendesk Blog, 2024-10-10
Additionally, businesses report 10-30% improvements in first-call resolution rates. This proves that cost savings don’t come at the expense of service quality.
3. Offering Round-the-Clock Service
AI phone agents are also available 24/7. Instead of your typical 9-5.
You can pretty much hire a full team that scales with you with the click of a button.
On top of providing nonstop support, AI also cuts training costs by simplifying onboarding and reducing the need for agent training.
Wrapping It Up
AI phone agents are proving to be a game-changer for e-commerce businesses.
They’re not just about saving money; they’re also delivering faster, more effective customer service.
Platforms like Ringly.io make adopting AI simpler than ever. Especially if you are on Shopify.
For companies exploring AI phone agents, the first step is to assess their current customer service setup and pinpoint areas where automation can make the biggest difference.
The bottom line? AI phone agents aren’t just a trend; they’re a strategic move for Shopify businesses in 2026.
Related Blog Posts
- How to Automate Ecommerce Phone Support: Step-by-Step Guide
- Abandoned Cart Recovery: Phone Automation Best Practices
- ROI Analysis: Automated vs Traditional Phone Support
- AI Call Handling Time Estimator
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