In 2026, brands with bad integration have a 2.5x higher staff turnover rate because agents have too much manual work.
You have built a great team, but they are stuck in a "support silo" where phone calls never touch your helpdesk data.
It forces your best people to waste hours on data entry and manual lookups instead of actually helping your customers.
Without a unified view, your team is flying blind.
This guide will show exactly how to bridge that gap with the best Gorgias phone integration.
First, we will look at native voice tools.
Then, we will compare the top three AI-powered platforms that scale with your brand.
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What is a Gorgias phone integration?
Gorgias is a popular helpdesk for e-commerce stores, but it doesn't include a native phone system.
A phone integration addresses this by connecting a Voice over IP (VoIP) service to your Gorgias account.
This lets you handle calls in the same place you manage all your other customer conversations.
The main purpose is to automatically log every call as a Gorgias ticket, whether it's incoming, outgoing, a missed call, or a voicemail.
This setup provides several benefits. Your agents get the full story on every customer, with calls, emails, and chats all in one timeline.
It also saves time, since they can make calls right from Gorgias instead of switching to another app.
Plus, it makes your phone support measurable, so you can track call volumes and see how your team is performing.
Key Gorgias phone integration options
There are two main approaches: using Gorgias's own voice add-on or connecting a third-party app.
The best one for you depends on how many calls your team receives, your budget, and what specific features you're looking for.
Gorgias Voice: The native option
Gorgias Voice is the official, built-in add-on for adding a phone channel to your helpdesk.
It’s made to feel like a natural part of the platform, bringing your calls and Shopify data together in one spot.
The features are focused on managing calls right inside the helpdesk. You can make and receive calls, set up an Interactive Voice Response (IVR) that can point callers to SMS, and route or transfer calls to other agents.
Gorgias Voice also uses AI to create call summaries and transcripts, which is useful for training and quality checks.
While it's integrated, it is not a full-featured, standalone phone system.
It may not have some of the advanced tools you would get from a dedicated VoIP provider, like power dialers or a large selection of international numbers.
Gorgias Voice is a paid add-on to a standard Gorgias Helpdesk plan.
The cost is billed separately from your main subscription and is based on how many voice tickets you handle.
Third-party VoIP integrations
If your team takes a lot of calls or has more complex needs, integrating a dedicated cloud phone system is often a suitable approach.
These platforms typically offer more powerful features and can be used with other business tools, not just Gorgias.
1. Ringly.io
Ringly.io is a platform designed specifically for inbound ecommerce support. It features a per-minute pricing model and a setup process that can be completed in a few minutes.
The deep, native Shopify integration allows the AI to handle common support tickets automatically. It can look up orders, process returns, and answer product questions using real-time data from your store.
Ringly connects with almost every helpdesk, including Gorgias.
Ringly.io also offers a performance-based guarantee, where billing begins after the AI resolves a certain percentage of calls.
2. Aircall
Aircall is a communications platform with a Gorgias v2 integration. It is an option for teams that want advanced calling features and AI tools.
The integration automatically creates Gorgias tickets for all calls and logs everything, including recordings and voicemails. It can also log SMS and MMS messages.
One of its features is Insight Cards, which show customer info from Gorgias right in the Aircall dialer, giving your agents context before they pick up.
The Aircall pricing model is per user, per month, and has a three-user minimum. You'll want to check their site for the latest plan details.
3. JustCall
JustCall is an all-in-one communication platform that handles voice, SMS, and WhatsApp.
This makes it an option if you want to manage a few different channels through one provider.
Its Gorgias integration adds click-to-call and click-to-text buttons inside the helpdesk. It automatically logs calls, texts, and voicemails as tickets.
JustCall also has features like SMS campaigns and an AI Voice Agent for 24/7 responses.
JustCall's pricing offers several tiers:
- Team Plan: $29 per user/month (billed annually, 2-user minimum).
- Pro Plan: $49 per user/month (billed annually, 2-user minimum), which adds features like a power dialer and bulk SMS campaigns.
4. CloudTalk
CloudTalk is an AI-powered call center platform for sales and support teams. It’s built around features that help agents work more efficiently.
The integration syncs data both ways, so your contacts, call logs, and notes are always current in both systems. CloudTalk also offers advanced tools like a power dialer, AI Voice Agents, and AI-powered Conversation Intelligence for call summaries and sentiment analysis.
To use the integration, you'll need the CloudTalk Essential plan or higher, which starts at $29 per user per month when billed annually.
How a Gorgias phone integration syncs data with your helpdesk
The process behind these integrations is straightforward.
When a call comes in or goes out through the VoIP service, it uses the Gorgias API to either create a new ticket or update an existing one.
This sync keeps all your customer data in one place. A new ticket is created for every call and tagged with info like
Frequently Asked Questions
What is the main benefit of setting up a Gorgias phone integration?
The main benefit is unifying your customer support. A Gorgias phone integration brings all your phone calls, including recordings and voicemails, directly into your helpdesk as tickets. This gives your agents a complete view of every customer's history in one place, so they have all the context they need without switching between apps.
Does Gorgias have its own native phone integration?
Yes, Gorgias offers its own add-on called Gorgias Voice. It's a straightforward way to add phone support directly within the helpdesk. For teams with more complex needs or higher call volumes, integrating a third-party VoIP service like Aircall or CloudTalk is also a popular option.
How much does a Gorgias phone integration typically cost?
The cost varies depending on the solution you choose. Gorgias Voice is a paid add-on to your existing Gorgias plan, billed based on usage. Third-party apps like Aircall, JustCall, and CloudTalk usually have per-user subscription fees. It's best to check their current pricing pages for the most accurate details.
What are the limitations of a standard Gorgias phone integration?
While effective for logging calls, a standard Gorgias phone integration doesn't automate the work that follows. Agents still need to manually summarize conversations, tag tickets, and identify trends. It captures the fact that a call occurred but doesn't analyze the content of the conversation itself.
Can a Gorgias phone integration help with international customers?
Yes, many third-party VoIP providers that offer a Gorgias phone integration allow you to purchase international phone numbers. This makes it easier to provide local phone support to customers in different countries. AI solutions like Ringly.io also offer support in multiple languages, which is a benefit for global stores.
How does an AI tool like Ringly.io differ from a typical Gorgias phone integration?
A typical Gorgias phone integration logs calls for your human agents to handle. An AI tool like Ringly.io goes a step further by providing an AI agent that resolves common customer issues on its own, 24/7. It automates the entire resolution process for many calls, rather than just creating a ticket for a person to work on later.
