AfterShip has been a popular choice for e-commerce shipment tracking, but it is not the right fit for every business.
Whether you are looking for better pricing, deeper platform integrations, or more comprehensive post-purchase features, there are plenty of alternatives worth considering.
We have researched and tested the leading options to help you find the best solution for your specific needs.
Below is a comparison of the top 7 AfterShip alternatives, ranging from budget-friendly tools to enterprise-grade platforms.
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Now let's look at each option in detail.
1. LateShipment.com
LateShipment.com positions itself as a complete post-purchase platform rather than just a tracking tool.
With 4,500+ global brands using their service and over 1.2 billion packages tracked, they've built a reputation for going beyond basic shipment visibility.
The platform bundles several modules together: Convert (delivery date estimates at checkout), Engage (branded tracking), Retain (returns and exchanges), Recover (shipping audits), and Optimize (fulfillment analytics).
This all-in-one approach means you're not piecing together multiple tools.
Key features include branded tracking pages with a no-code builder, proactive shipping notifications via email, SMS, and WhatsApp, automated returns management, shipping insurance through OneProtect, and automated carrier refund claims.
They also boast 1,200+ platform integrations and 24/7 human support (no bots).
Pricing: Usage-based at approximately $0.07 per shipment, with volume discounts as you grow.
They offer a 30-day free trial and claim a 98% customer retention rate.
Best for: E-commerce businesses wanting a complete post-purchase solution without managing multiple vendors.
2. ParcelWILL
Formerly known as ParcelPanel, ParcelWILL is purpose-built for Shopify and WooCommerce stores.
They serve 50,000+ DTC brands and emphasize reliability with a 99.99% uptime guarantee.
The platform offers three core products: Order Tracking (real-time sync and branded pages), Returns and Exchanges (self-serve returns portal), and Shipping Protection (coverage for loss, damage, and delay).
What sets them apart is the deep native integration with Shopify, including tracking inside customer accounts and automatic carrier detection across 1,557+ global carriers.
Customer success stories are impressive. Ka'Chava reported 83.3% lower costs compared to AfterShip. XTool achieved a 45,000% ROI in tracking. The Period Company saw 50x sales growth after implementation.
Pricing: Free tier with 20 credits/month, Essential at $11/month (200 credits), Professional at $59/month (2,000 credits), and Enterprise at $479/month (25,000 credits). Additional credits cost $0.05 each.
Best for: Shopify and WooCommerce stores that want reliable, native tracking without complexity.
3. TrackingMore
TrackingMore focuses on extensive carrier coverage and developer-friendly API access.
With 1,559+ integrated carriers and support for both courier and air cargo tracking, they're a solid choice for businesses with international shipping needs.
The platform offers a shipment visibility dashboard, customizable branded tracking pages with a drag-and-drop editor, email and SMS notifications, and a robust tracking API with webhooks.
They also provide post-purchase estimated delivery dates and multi-language support.
For developers, the API is well-documented and includes features like carrier auto-correction and transit history translation. The Pro plan removes TrackingMore branding, which is important for maintaining a consistent brand experience.
Pricing: Free tier available, Basic at $11/month (2,400 credits/year), Pro at $74/month (1,200 credits/year), and Enterprise with custom pricing. Extra credits cost $0.04 each.
Best for: Businesses shipping globally that need extensive carrier coverage and strong API capabilities.
4. Narvar
Narvar is the enterprise-grade option on this list.
They power post-purchase experiences for 1,500+ global brands including Lululemon, Sephora, and Dyson, processing 2 billion packages and 74 billion consumer interactions annually.
Their platform is built around IRIS™, an AI engine trained on massive datasets that personalizes every post-purchase moment.
The product suite includes Promise (AI-powered delivery estimates with 95%+ accuracy), Track (personalized tracking pages converting 10% higher), Notify (multi-channel notifications with up to 15x ROI), Secure (delivery protection), Shield (returns and exchanges with 60% revenue retention), and Assist (fraud prevention).
This is sophisticated software for sophisticated operations.
The agentic AI capabilities automate decisions, flag fraud, and personalize experiences at scale.
Pricing: Enterprise pricing, contact sales for custom quotes.
Best for: Mid-market to enterprise retailers with complex post-purchase needs and the budget to match.
5. Route
Route takes a different approach by combining package protection with visual tracking.
They've tracked 1.4 billion+ packages and protected $20 billion+ in GMV for 13,000+ brands including Tom Ford, Monos, and Nutrafol.
The platform has three core products: Protect (handling lost, stolen, or damaged packages with 97% customer satisfaction), Track (visual tracking experience reducing WISMO tickets by 75%), and Returns (AI-driven returns with 42% reduction in refunds).
They recently acquired Frate Returns to expand their returns capabilities.
Route stands out with its visual tracking map that keeps customers engaged, plus the built-in Cash Back feature that offers discounts on future purchases when customers add protection. They're also SOC 2 certified and GDPR compliant.
Pricing: Contact sales for custom pricing.
Best for: DTC brands where package protection is as important as tracking, and visual engagement matters.
6. Shippo
Shippo is primarily a shipping label platform that includes tracking as a secondary feature.
With 300,000+ businesses using their service and 200 million+ shipments processed annually, they're a major player in the shipping software space.
The platform focuses on multi-carrier shipping labels, address validation, package tracking, returns label creation, and shipping rate comparison across 40+ global carriers. They also offer a developer-friendly API for custom integrations.
Shippo offers a generous free tier and is easy to use.
You can start shipping immediately without upfront costs, and the interface is intuitive enough that most users are productive within minutes.
Pricing: Starter plan is free (up to 30 labels/month), Pro plan is $17/month ($15.30 annual) for 1-200 labels, and Premier is custom-priced for high-volume shippers. Connecting your own carrier account costs $0.05/label on Starter but is free on Pro and above.
Best for: SMBs that want shipping labels and tracking in one affordable platform.
7. ShipAware
ShipAware is the budget-conscious choice, focusing specifically on proactive shipment monitoring and alerts.
They support 2,000+ carriers and specialize in catching problems before customers notice them.
The platform sends alerts for late shipments, unfulfilled orders, and unscanned packages via email, SMS, and Slack.
You can set custom thresholds for what constitutes "late" based on your shipping timeframes. They also offer automatic customer notifications for shipment status updates.
Integrations include ShipStation, ShippingEasy, Shippo, EasyShip, Shopify, eBay, and WooCommerce.
The focus is on simplicity and affordability rather than fancy branded tracking pages.
Pricing: Free tier includes 60 shipments/month. Paid plans start at $9/month for 600 shipments, $29/month for 4,000 shipments, and $79/month for 20,000 shipments.
Best for: Small businesses on tight budgets who need proactive issue detection more than branded experiences.
How to choose the right AfterShip alternative
Still not sure which direction to go? Here's a simple decision framework:
Choose LateShipment.com if: You want an all-in-one post-purchase platform covering tracking, returns, insurance, and analytics without managing multiple vendors.
Choose ParcelWILL if: You're on Shopify or WooCommerce and want reliable, native tracking with strong uptime guarantees.
Choose TrackingMore if: You ship globally and need the broadest possible carrier coverage with solid API access.
Choose Narvar if: You're an enterprise retailer with complex post-purchase needs and the budget for premium features.
Choose Route if: Package protection is as important as tracking, and you want a visual tracking experience that engages customers.
Choose Shippo if: You want shipping labels and tracking together in one affordable platform.
Choose ShipAware if: Budget is your primary concern and you need proactive alerts for shipping issues.
Beyond tracking: Automating your customer support
Shipment tracking tools solve the "where is my order" problem, but they don't handle the phone calls.
For many e-commerce stores, phone support remains a bottleneck that eats up staff time and creates customer friction.
This is where pairing your tracking solution with an AI phone agent makes sense.
While tracking platforms handle the logistics visibility, an AI agent can field the actual customer calls about orders, returns, and exchanges.
Ringly.io offers an AI phone agent called Seth that integrates directly with your Shopify store.
It can resolve approximately 70% of customer calls without human intervention, handling order lookups, returns processing, and FAQs while escalating complex issues to your team. The setup takes minutes, not months.
If you're already investing in post-purchase experience with one of the tracking tools above, automating your phone support is a logical next step.
Start your free trial and see how much time you can reclaim.
Frequently Asked Questions
What are the best AfterShip alternatives for small businesses?
For small businesses, ShipAware and Shippo offer the most affordable entry points with free tiers. ParcelWILL is excellent if you're on Shopify, starting at just $11/month.
Which AfterShip alternatives work best with Shopify?
ParcelWILL is specifically built for Shopify with native customer account integration. LateShipment.com and Route also offer strong Shopify integrations.
Are there any free AfterShip alternatives?
Yes, several options offer free tiers. Shippo provides up to 30 labels/month free. ShipAware offers 60 shipments/month on their free plan. ParcelWILL and TrackingMore also have free tiers with limited credits.
What AfterShip alternatives have the best carrier coverage?
TrackingMore leads with 1,559+ carriers, followed closely by ParcelWILL with 1,557+ and ShipAware with 2,000+ carriers supported.
Which AfterShip alternative is best for enterprise businesses?
Narvar is the clear choice for enterprise retailers, serving 1,500+ global brands with advanced AI-powered personalization and comprehensive post-purchase features.
Do any AfterShip alternatives include package protection?
Yes, Route specializes in package protection combined with tracking. LateShipment.com also offers shipping insurance through their OneProtect module.
How do AfterShip alternatives compare on pricing?
Pricing varies significantly. Budget options like ShipAware start at $9/month, mid-tier solutions like ParcelWILL range from $11-59/month, and enterprise platforms like Narvar require custom quotes that typically start in the thousands per month.
