Gear Inc has built a solid reputation since 2007 as a global BPO provider with 6,000+ staff across 20+ countries.
But they're not the only option. Whether you need different pricing, specialized expertise, or a partner that better fits your company culture, several alternatives deserve your attention.
This guide covers 7 vetted Gear Inc alternatives, from enterprise giants to startup-friendly options.
We'll break down what each does best, who they're right for, and how to choose the right partner for your business.
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What Is Gear Inc?
Gear Inc is a Business Process Outsourcing company founded in 2007.
They deliver contact center solutions, content moderation, data labeling, and game management services to businesses worldwide.
With 6,000+ professionals supporting 75+ languages, they position themselves as a full-service partner for mid-to-large enterprises.
Their model works well for companies needing scalable human support.
But the BPO landscape has evolved significantly.
AI-powered solutions now handle routine inquiries, and newer providers offer more flexible terms than traditional long-term contracts.
Why Consider Gear Inc Alternatives?
Different businesses have different needs. Here are the main reasons companies look elsewhere:
Pricing transparency. Many BPO providers require custom quotes, making budgeting difficult.
Some alternatives offer clearer pricing structures.
Specialized expertise. Gear Inc serves multiple industries, but you might want a partner with deep knowledge in gaming, fintech, or e-commerce specifically.
Geographic preferences. Whether you need onshore, nearshore, or specific offshore locations, the right partner depends on your customer base.
Technology focus. Some providers emphasize AI-driven solutions alongside human agents, while others stick to traditional models.
Flexibility. Month-to-month options versus multi-year contracts can make a big difference for growing businesses.
1. Concentrix
Concentrix positions itself as "the intelligent transformation partner" rather than just a call center provider.
With 300,000+ staff serving 2,000+ brands, they operate at a scale that few can match.
Their approach combines AI-driven innovation with human-centered design. They don't just answer tickets.
They help modernize your entire customer experience operation.
Key services:
- Strategy and design for CX transformation
- Data and analytics for enterprise intelligence
- Enterprise technology engineering
- Digital operations with AI-powered tools
- iX Hero (agentic AI workspace for contact centers)
Why choose Concentrix:
- Massive scale and resources
- Strong AI and automation capabilities
- Industry expertise across automotive, banking, healthcare, retail, and technology
- Outcome-based contracts tied to business results
Considerations:
- Enterprise focus may be overkill for smaller businesses
- Complex onboarding process
- Premium pricing reflects their market position
Concentrix works best for large organizations undergoing comprehensive CX transformation.
If you need to modernize technology, transform experiences, and solve complex business challenges simultaneously, they have the resources to deliver.
2. VXI Global Solutions
VXI operates 42 locations with 35,000+ employees, emphasizing a people-first culture.
They recently won Gold Stevie Awards for Sales Outsourcing Provider of the Year, demonstrating their quality focus.
What sets VXI apart is their CX Acceleration Hub, which helps brands turn customer service from a cost center into a competitive advantage.
They combine innovative customer care with transformative CX solutions.
Key services:
- CX operations and strategy
- CX technology and AI implementation
- Collections and revenue generation
- Social media customer care
- Industry-specific solutions
Industries served:
- Automotive
- Banking and financial services
- Consumer electronics
- Healthcare
- Insurance
- Retail and e-commerce
- Travel and hospitality
Why choose VXI:
- Award-winning service quality
- Strong quality assurance processes
- People-first culture reduces agent turnover
- Harvard Business School partnership for employee development
Considerations:
- Less brand recognition than larger competitors
- Enterprise-focused, though more flexible than some
VXI suits mid-to-large companies wanting personalized service at scale.
Their emphasis on culture and quality makes them a strong choice if agent retention and consistency matter to your operation.
3. SupportYourApp
SupportYourApp brings 15+ years of experience serving 250+ companies including Calm, MacPaw, and Mastercard.
They specialize in tech companies, gaming studios, and SaaS businesses.
Their standout feature is AI automation that handles up to 80% of routine inquiries.
This hybrid approach (AI plus human agents) keeps costs down while maintaining quality for complex issues.
Key services:
- Call center and live chat outsourcing
- Help desk and technical support
- AI customer service (chatbots and Voice AI)
- eCommerce and fintech specialization
- Omnichannel support (email, chat, phone, social)
Why choose SupportYourApp:
- Deep expertise in tech and gaming
- Strong security credentials
- AI-human hybrid reduces costs
- 60+ languages supported
- Scalable team sizing based on demand
Considerations:
- Smaller scale than enterprise-focused competitors
- Tech specialization may not suit traditional industries
SupportYourApp excels for technology companies needing knowledgeable support teams.
If your product requires technical understanding and you want AI handling routine queries, they're worth considering.
4. PartnerHero
PartnerHero built their reputation on flexibility. Their "Flex support" model accommodates irregular customer interaction volumes, making them ideal for businesses with seasonal spikes or unpredictable growth.
They integrate advanced technology with expert teams, offering specialized services like content moderation and AI-driven customer experience management.
Key services:
- Flex Support (scalable, on-demand teams)
- Email, chat, and SMS support
- Content moderation
- AI-driven CX management
- 24/7 coverage across all channels
Why choose PartnerHero:
- Highly adaptable to volume changes
- No long-term contracts required
- Tech-forward approach
- Content moderation expertise
- Quick scaling for seasonal businesses
Considerations:
- May lack enterprise-grade infrastructure for massive operations
- Smaller than major BPO players
PartnerHero works well for businesses with fluctuating support volumes.
If you need to scale up for holiday seasons or product launches without committing to year-round headcount, their model fits.
5. Influx
Influx calls themselves "the #1 on-demand CX partner for startups and scaleups."
Their model resembles "AWS for customer service" (month-to-month, scale as needed).
With 750+ clients and onboarding in as little as one week, they remove the traditional barriers to outsourcing.
No long-term contracts. No upfront fees. Just flexible support that grows with you.
Key services:
- Support as a Service (shared teams)
- Dedicated support teams
- Enterprise team solutions
- AI agent management
- eCommerce and SaaS specialization
Results from case studies:
- Blenders Eyewear: 94% CSAT during 20,000 ticket seasonality burst
- Classpass: 250,000+ tickets resolved in one month
- Sendle: 1-hour response times maintained during 3x peaks
Why choose Influx:
- No lock-in contracts
- Start in one week
- Month-to-month pricing
- Pre-trained agents ready to go
- Startup-friendly approach
Considerations:
- Less suitable for complex enterprise needs
- Shared team model may not work for all businesses
Influx suits startups and scaleups needing flexible, affordable support.
If you want to test outsourcing without long-term commitment, their model removes the risk.
6. TDCX
TDCX (Transformative Digital Customer Experience) operates from Singapore with 37 locations and 17,800+ employees.
They've earned 575+ awards and support 50+ languages.
Their sweet spot is Asia-Pacific expansion. If you're entering Asian markets or need a partner with deep regional expertise, TDCX offers unparalleled network coverage.
Key services:
- Customer service and technical support
- Sales and revenue operations
- Trust and safety (content moderation)
- CX consulting
- AI enablement and data labeling
Industry expertise:
- Digital advertising
- E-commerce and retail
- Fintech and banking
- Gaming and entertainment
- Travel and hospitality
Why choose TDCX:
- Asia-Pacific market expertise
- AI and data labeling capabilities
- High-touch, personalized service
- Award-winning track record
- Modern campuses and infrastructure
Considerations:
- Asia-centric focus may not suit all geographic needs
- Premium service comes at premium pricing
TDCX excels for digital-first brands expanding in Asia-Pacific.
Their combination of traditional BPO services with AI enablement makes them a strong choice for technology companies.
7. iSupport Worldwide
iSupport Worldwide is a US-owned BPO with Philippines-based teams.
They offer up to 70% cost savings compared to onshore staffing, with operations launching in 30 days or less.
Their model gives you full control over your dedicated offshore team without the administrative burden.
You make hiring decisions and manage day-to-day operations. They handle facilities, IT, HR, and compliance.
Key services:
- Dedicated offshore team setup
- Fully branded office suites
- Training program development
- Full administrative support (HR, IT, facilities)
- Customer support and back-office operations
Why choose iSupport Worldwide:
- Significant cost savings (up to 70%)
- US ownership provides cultural alignment
- Full control over your dedicated team
- No need to incorporate overseas
- Quick setup (30 days or less)
Considerations:
- Philippines-only locations limit geographic diversity
- Requires more management involvement than fully-managed BPO
- Best suited for US companies
iSupport Worldwide works for US companies wanting offshore savings with onshore cultural fit.
If you want dedicated teams under your direct control without building overseas infrastructure, their model delivers.
How to Choose the Right Gear Inc Alternative
Selecting a BPO partner isn't just about features and pricing. Here's a practical framework:
Match size to volume. A startup with 100 tickets per month doesn't need Concentrix.
An enterprise with 100,000 tickets needs more than Influx. Be realistic about your scale.
Define your channels. Not all providers excel at all channels. If voice support matters most, verify their call center capabilities.
If you're chat-first, check their live chat expertise.
Consider your industry. Gaming support differs from healthcare support. Fintech has compliance requirements that retail doesn't.
Choose a partner with relevant experience.
Evaluate technology needs. Do you need AI automation? CRM integrations? Real-time analytics?
Make sure your provider can deliver the tech stack you require.
Check cultural fit. This matters especially for customer-facing roles.
Review their training programs and quality assurance processes.
Start with a pilot. Most providers offer trial periods or pilot programs. Test before committing to long-term contracts.
Modern Alternative: AI-Powered Phone Support
Traditional BPO isn't your only option for phone support. Ringly.io offers Seth, an AI phone support agent that handles 70%+ of calls autonomously.
Here's how it works: Seth answers calls, looks up orders, processes returns, and handles FAQs.
Complex issues get escalated to your human team. You get 24/7 coverage without hiring overhead.
Key advantages:
- Instant scaling (no recruitment or training)
- 40-language support
- 70-73% call resolution without human intervention
- Integration with Shopify and other platforms
- Fraction of the cost of human agents
AI phone support complements human BPO teams. Let AI handle routine calls while humans focus on complex issues requiring empathy and judgment.
Start your free trial to see how AI phone support works alongside or instead of traditional BPO.
Finding Your Ideal BPO Partner
Each Gear Inc alternative serves different needs. Concentrix and VXI handle enterprise scale.
SupportYourApp and PartnerHero excel with tech companies. Influx serves startups. TDCX dominates Asia-Pacific. iSupport Worldwide delivers offshore savings for US businesses.
The key is matching the provider to your situation. Consider your business size, industry, growth stage, and geographic needs.
Request proposals from 2-3 providers that fit your profile. Run pilot programs before full commitment.
Whether you choose traditional BPO or AI-powered support like Ringly.io, prioritize solutions that scale with your business without locking you into rigid contracts.
Frequently Asked Questions
What are the best Gear Inc alternatives for small businesses?
For small businesses, Influx and PartnerHero offer the most flexibility. Both provide month-to-month contracts and can scale with your growth. Influx works particularly well for startups, while PartnerHero handles seasonal fluctuations effectively.
Which Gear Inc alternatives offer the best AI capabilities?
Concentrix leads with their iX Hero agentic AI platform. SupportYourApp automates up to 80% of inquiries with their AI-human hybrid model. TDCX also offers strong AI enablement and data labeling services for companies building AI solutions.
Are there Gear Inc alternatives specializing in gaming and tech?
Yes. SupportYourApp specifically targets gaming studios and SaaS companies, with clients like Calm and MacPaw. Their technical support teams understand software products and can handle complex troubleshooting that general BPOs might struggle with.
What Gear Inc alternatives work best for Asia-Pacific expansion?
TDCX is the clear leader for Asia-Pacific, with 37 locations across the region and deep local expertise. They're headquartered in Singapore and have won numerous awards for their APAC operations.
Which Gear Inc alternatives offer the most cost savings?
iSupport Worldwide offers up to 70% cost savings through their Philippines-based offshore teams. Influx also provides cost-effective options for startups, with transparent month-to-month pricing and no long-term commitments.
Can Gear Inc alternatives handle enterprise-scale operations?
Absolutely. Concentrix serves 2,000+ major brands with 300,000+ staff. VXI operates 42 locations with 35,000+ employees. Both have the infrastructure and experience to handle massive scale.
How do AI phone agents compare to traditional BPO for handling calls?
AI phone agents like Ringly.io handle routine calls (order tracking, FAQs, returns) at a fraction of BPO costs, resolving 70%+ without human intervention. They scale instantly and work 24/7. For complex issues requiring empathy, human BPO agents still excel. Many companies use both: AI for routine calls, humans for escalations.
