Finding the right customer support partner can make or break your customer experience.
Foundever (formerly Sitel Group) has been a major player in the BPO space with 170,000+ employees across 45 countries.
But they're not the right fit for every business.
Maybe you need more transparent pricing. Perhaps you want faster setup times.
Or you might be looking for AI-powered automation instead of traditional call centers.
Whatever your reason, there are plenty of Foundever alternatives worth considering.
Editor’s note: Want to hear some sample AI support calls made for your Shopify store?
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Let's break down the seven best options for 2026.
What to look for in Foundever alternatives
Before diving into the list, here's what matters when evaluating customer support outsourcing options:
Pricing transparency matters more than you might think. Many BPOs hide behind "contact sales" buttons. If you can't get a rough idea of costs upfront, expect sticker shock later.
Scalability should match your growth trajectory. Some providers excel at handling 10,000+ agents but struggle with smaller accounts. Others specialize in agile, fast-scaling teams.
Technology integration has become table stakes. Look for providers with robust APIs, AI capabilities, and compatibility with your existing stack.
Industry expertise can make a huge difference. A provider that understands e-commerce returns will outperform a generalist every time.
Geographic coverage affects both cost and customer satisfaction. Offshore teams cost less but may have language barriers. Nearshore offers a middle ground.
Foundever alternatives comparison
1. Teleperformance
Teleperformance is the 800-pound gorilla of customer support outsourcing.
With over 400,000 employees across 170 countries, they've built the infrastructure to handle virtually any scale.
Founded over 40 years ago, they've evolved from a traditional call center operator to a technology-driven CX provider.
Their omnichannel platform handles voice, email, chat, social media, and messaging with consistent quality metrics.
What they do best:
- Global scale - Support in 170 countries with native language capabilities
- Compliance - Strong track record with GDPR, HIPAA, and industry-specific regulations
- AI integration - Advanced analytics and automation tools that actually work
- Vertical expertise - Deep experience in healthcare, finance, retail, and technology
Pricing: Enterprise-only (custom contracts)
Pros:
- Massive scale and redundancy
- Proven track record with Fortune 500 companies
- Strong technology investments
- Global compliance expertise
Cons:
- Expensive compared to mid-market options
- Less agile for smaller businesses
- Complex contracting process
Best for: Large enterprises (10,000+ employees) needing consistent global support across multiple regions.
2. TaskUs
TaskUs has carved out a niche as the BPO for tech companies.
Founded in 2008, they operate in 8 countries across North America, South America, Europe, and Asia.
Unlike traditional BPOs, TaskUs positions itself as a digital customer experience partner.
They specialize in high-growth tech companies, gaming studios, and fintech firms that need support teams who actually understand their products.
What they do best:
- Digital-first approach - Teams trained on modern SaaS products and digital workflows
- AI services - Beyond basic support, they offer data labeling and AI training
- Trust & safety - Content moderation and community management for platforms
- Startup-friendly - Flexible contracts that scale with your growth
Pricing: Custom (typically mid-to-high range)
Pros:
- Modern, tech-savvy workforce
- Strong Glassdoor ratings (4.8/5 on Gartner Peer Insights)
- Flexible engagement models
- Deep understanding of digital products
Cons:
- Smaller geographic footprint than giants like Teleperformance
- Premium pricing reflects specialization
- Less suited for traditional industries
Best for: Tech companies, SaaS businesses, gaming studios, and fintech firms that need support teams who understand digital products.
3. Concentrix
Concentrix takes a different approach than traditional BPOs. They position themselves as CX strategists first, operator
s second. Their tagline says it all: "deliver exceptional experiences, with exceptional outcomes."
With 300,000+ employees worldwide, they have the scale to compete with the biggest players.
But their real differentiator is the strategic layer they add to execution.
What they do best:
- CX strategy - Consulting services to optimize your customer journey before execution
- Experience platforms - Technology infrastructure for omnichannel delivery
- Data analytics - Deep insights into customer behavior and sentiment
- Automation - AI and RPA that augments human agents rather than replacing them
Pricing: Custom enterprise pricing
Pros:
- Strong strategic consulting capabilities
- Excellent analytics and reporting
- Good balance of technology and human touch
- Solid customer ratings (4.0/5 service quality)
Cons:
- Complex pricing structures
- May be overkill for straightforward support needs
- Longer implementation timelines
Best for: Companies that want CX consulting alongside execution, especially those undergoing digital transformation.
4. Alorica
Alorica calls itself "the digital CX partner of choice" for good reason. With 100,000+ employees and 20+ years in business, they've built a reputation for personalized service at scale.
Their approach combines omnichannel platforms with predictive modeling to anticipate customer needs before they become problems.
This proactive stance sets them apart from reactive support models.
What they do best:
- Omnichannel excellence - Seamless experience across all touchpoints
- Predictive analytics - Identify issues before customers complain
- Multilingual support - Strong capabilities in 50+ languages
- Revenue generation - Support teams trained to identify upsell opportunities
Pricing: Custom (mid-to-enterprise range)
Pros:
- Strong reputation for quality
- Good balance of technology and personalization
- Proven track record across industries
- Solid employee training programs
Cons:
- Less transparent pricing than some competitors
- Enterprise-focused (smaller accounts may get less attention)
- Implementation can take 3-6 months
Best for: Mid-market to enterprise companies wanting a personalized CX approach without sacrificing scale.
5. TTEC
TTEC has been in the customer experience game for over 40 years. T
hey've evolved from a traditional call center operator to a technology-enabled CX platform with 60,000+ employees worldwide.
Their focus on revenue generation sets them apart.
While most BPOs focus on cost reduction, TTEC emphasizes increasing customer lifetime value through better experiences.
What they do best:
- Sales conversion - Support teams trained to convert inquiries into revenue
- Intelligent automation - AI that handles routine tasks so agents focus on complex issues
- Customer retention - Proactive outreach to prevent churn
- CX consulting - Strategic guidance based on 40+ years of data
Pricing: Custom enterprise pricing
Pros:
- Long track record and industry expertise
- Strong in sales and retention metrics
- Comprehensive technology stack
- Global delivery capabilities
Cons:
- Lower ratings than competitors (2.9/5 product quality on some platforms)
- Complex implementation
- Less agile than newer entrants
Best for: Companies prioritizing sales and retention metrics alongside traditional support KPIs.
6. Helpware
Helpware takes a different approach than the enterprise giants.
Instead of massive scale, they focus on building custom support teams that feel like an extension of your brand.
Founded more recently than the traditional BPOs, they've built a reputation for flexibility and high-touch service.
Their teams handle everything from customer support to content moderation to back-office operations.
What they do best:
- Custom team building - Agents trained specifically for your brand voice
- Flexible engagement - Onshore, offshore, or hybrid models
- Content moderation - Trust & safety teams for platforms
- Fast setup - Teams deployed in weeks, not months
Pricing: Starts around $1,500/month
Pros:
- High customization and brand alignment
- Strong client reviews (4.8/5 on Gartner)
- Transparent pricing for mid-market
- Flexible contract terms
Cons:
- Smaller scale than enterprise BPOs
- Limited geographic coverage compared to giants
- May not suit companies needing 1,000+ agents quickly
Best for: Companies wanting dedicated, brand-aligned teams without enterprise complexity or pricing.
7. Ringly.io
Ringly.io represents a new category of Foundever alternatives: AI-powered phone support.
Instead of outsourcing to human agents, you get an AI phone representative named Seth that handles calls 24/7.
This isn't an IVR system that frustrates callers with endless menus.
Seth uses natural language processing to understand callers, looks up orders in your Shopify store, processes returns, and escalates to humans only when necessary.
What they do best:
- AI phone automation - Resolves ~73% of calls without human intervention
- Shopify integration - Deep connection to your store for order lookups and returns
- Multilingual support - 40 languages for global customer bases
- Transparent pricing - Clear monthly rates without hidden fees
Pricing:
Overage: $0.19/minute beyond plan limits
Pros:
- Transparent, predictable pricing
- Setup in 3 minutes (not 3 months)
- Works 24/7 without breaks or turnover
- High resolution rate reduces human agent costs
Cons:
- Phone-only (no chat or email)
- E-commerce specialized (less suited for B2B services)
- Requires Shopify for full functionality
Best for: E-commerce businesses wanting to automate phone support while maintaining a human touch for complex issues.
How to choose the right Foundever alternative
With seven solid options, how do you pick? Here's a decision framework based on your situation:
Enterprise (10,000+ employees):
- Choose Teleperformance for global scale and redundancy
- Choose Concentrix if you need strategic CX consulting alongside execution
- Choose Alorica for a balance of personalization and scale
Mid-market (1,000-10,000 employees):
- Choose TaskUs if you're a tech company needing digital-first support
- Choose Helpware for custom, brand-aligned teams
- Choose TTEC if revenue generation is a priority
E-commerce:
- Choose Ringly.io to automate phone support with AI
- Choose Helpware for affordable human teams
Key questions to ask potential providers
Before signing any contract, get answers to these questions:
- What's your average agent tenure? High turnover means inconsistent service
- How do you handle spikes in volume? Seasonal businesses need flexibility
- What technology do you use? Outdated systems create integration headaches
- Can I listen to call recordings? Quality assurance requires transparency
- What's your escalation process? Complex issues need human backup
Start automating your phone support today
Foundever and traditional BPOs have their place for massive enterprises with complex needs.
But for most businesses, there are better alternatives that offer more transparency, flexibility, or automation.
If you're running an e-commerce store and spending too much time on "where's my order" calls, Ringly.io offers a 14-day free trial. Seth can handle returns, look up orders, and answer FAQs while you focus on growing your business.
The best customer support strategy isn't always outsourcing to the biggest name.
Sometimes it's finding the right tool for your specific needs.
Frequently Asked Questions
What are the best foundever alternatives for small businesses?
For small businesses, Helpware offers human support teams starting around $1,500/month with flexible contracts. For e-commerce stores, Ringly.io provides AI phone support from $99/month, automating routine calls so you can focus on growth.
How do foundever alternatives compare on pricing?
Most enterprise BPOs like Teleperformance, Concentrix, and Alorica use custom pricing based on volume and complexity. Mid-market options like Helpware start around $1,500/month. AI-powered alternatives like Ringly.io offer transparent pricing from $99-$1,099/month depending on call volume.
Which foundever alternatives offer the best AI capabilities?
Concentrix and TaskUs lead among traditional BPOs with strong AI and automation tools. For pure AI phone support, Ringly.io resolves ~73% of calls autonomously using natural language processing and deep Shopify integration.
Are there foundever alternatives specifically for e-commerce?
Yes. Ringly.io specializes in e-commerce phone support with native Shopify integration for order lookups and returns. TaskUs also has strong e-commerce experience, particularly for digital products and subscriptions.
How quickly can I get started with foundever alternatives?
Implementation timelines vary significantly. Traditional BPOs typically need 3-6 months for full deployment. Helpware can deploy teams in weeks. Ringly.io offers 3-minute setup for AI phone support.
Which foundever alternatives have the highest customer satisfaction ratings?
Based on Gartner Peer Insights, SupportYourApp leads with 4.9/5, followed by TaskUs and Helpware both at 4.8/5. Among the largest providers, Alorica scores well at 4.0/5 for service quality.
Can foundever alternatives handle multilingual support?
Most major BPOs offer multilingual support. Teleperformance covers 170 countries with native language capabilities. Alorica supports 50+ languages. Ringly.io offers 40 languages for AI phone support.
