Ecommerce support is evolving fast.
Traditional BPO providers like TaskUs built their reputation on digital-first customer service, but many store owners are discovering they need something more specialized for their ecommerce operations.
Whether you're dealing with order tracking questions, returns processing, or just need support that integrates directly with Shopify, the right TaskUs alternative can make a measurable difference in resolution rates and costs.
This guide breaks down seven options, ranging from AI-powered phone automation to enterprise-scale human teams, so you can find the best fit for your store's specific needs.
What is TaskUs?
TaskUs is a digital-first BPO company founded in 2008.
They specialize in customer support, content moderation, and AI services for high-growth, digital-native brands.
The company handles 24/7 support across multiple channels and has built a strong reputation with tech-forward businesses.
Their focus on innovation and company culture has made them a popular choice for startups scaling their customer service operations.
However, ecommerce businesses often look for alternatives for several reasons.
TaskUs uses AI primarily for analytics rather than live customer interactions, which limits automation potential. Custom contracts and opaque pricing can be challenging for smaller businesses to navigate.
Many stores also need deeper integrations with platforms like Shopify or WooCommerce, areas where specialized ecommerce solutions tend to outperform general BPO providers.
How we evaluated these TaskUs alternatives
To make this comparison useful, we evaluated each provider using criteria that matter most to ecommerce businesses.
Ecommerce integration depth measures whether the solution connects directly with Shopify, WooCommerce, or order management systems.
Channel coverage looks at phone, email, chat, and social media support options.
AI capabilities distinguishes between AI embedded in live interactions versus AI used only for post-call analytics.
Pricing transparency compares clear, published pricing against custom-quote-only models.
Scalability assesses the ability to handle seasonal spikes like Black Friday.
Resolution rate examines what percentage of inquiries get resolved without escalation.
This framework helps match the right solution to your store's size and complexity.
Quick comparison of TaskUs alternatives
Ringly.io stands out as the only option with AI handling live calls and native Shopify integration
The table above summarizes key differences. Detailed breakdowns for each provider follow below.
Best TaskUs alternatives for ecommerce
1. Ringly.io
Ringly.io is an AI phone agent built specifically for ecommerce stores.
Their AI assistant, Seth, handles inbound customer calls 24/7, answering questions, looking up orders, and processing returns without human intervention.
Best for: Shopify stores wanting AI-powered phone support without full BPO contracts
The platform's standout feature is its native Shopify integration.
Seth pulls real-time order data directly from your store, so customers can check order status or initiate returns by simply providing their phone number.
According to Ringly.io's published metrics, the system resolves approximately 73% of calls without any human involvement.
Setup takes about three minutes with no coding required.
The platform supports 40 languages and works around the clock, making it practical for stores with international customers.
Pricing:
A 14-day free trial is available at ringly.io/pricing. Their zero-risk guarantee means you pay nothing until Seth resolves at least 60% of calls within your first 21 days.
Pros:
- Deep Shopify integration pulls order data automatically
- 73% resolution rate reduces human agent workload
- Transparent per-minute pricing with no hidden fees
- 3-minute setup without technical expertise
Cons:
- Phone-focused (chat and email require separate tools)
- Best suited for Shopify; other platforms need custom API setup
2. Helpware
Helpware is a global BPO company offering flexible human support teams.
They operate four divisions: CX, AI, Tech, and Media, giving them breadth across customer experience services.
Best for: Mid to large ecommerce brands needing flexible, dedicated teams
Their CX division handles multi-channel support including phone, chat, email, and social media.
The company emphasizes training and quality control, with options for both dedicated and shared team models depending on your budget and volume.
Helpware also offers AI implementation services through their AI division, though these are separate consulting engagements rather than embedded automation in live customer interactions.
Pricing: Custom quotes based on team size and scope
Contact: hello@helpware.com or +1 (949) 273-2824
Pros:
- Flexible staffing with dedicated or shared team options
- Strong training programs maintain consistent quality
- Multi-divisional expertise (CX, AI, Tech, Media)
- Scales well for seasonal support needs
Cons:
- Custom pricing lacks transparency for budgeting
- No published ecommerce platform integrations
- Requires more involvement in team management
3. SupportYourApp
SupportYourApp is a customer support outsourcing company founded in 2010.
With over 1,200 team members, they focus on tech startups, SaaS companies, and ecommerce businesses.
Best for: Tech startups and ecommerce businesses needing AI-enhanced support
The company offers AI chat and voice assistant development as part of their service package.
Their team supports over 60 languages, making them suitable for international ecommerce operations.
The company positions AI as a productivity enhancer for their human agents rather than a replacement for live interactions.
Pricing: Tiered custom pricing based on volume
Pros:
- 15+ years of customer support experience
- Security certifications for sensitive transactions
- 60+ language support
- AI-enhanced productivity tools for agents
Cons:
- AI used for productivity rather than live automation
- Pricing requires consultation
4. Salesupply
Salesupply is a Netherlands-based company specializing in multilingual support across 25+ markets.
They focus heavily on marketplace sellers and international ecommerce operations.
Best for: International ecommerce and marketplace sellers
Their standout capability is deep marketplace integration.
They work directly with Amazon, Shopify, and WooCommerce to handle customer inquiries, returns, and order management.
This makes them particularly valuable for sellers operating across multiple sales channels.
The company has strong European data protection compliance, which is relevant for stores with EU customers.
Their regional expertise is strongest in European markets, though they do serve global clients.
Pricing: Custom quotes
Pros:
- Strong marketplace integrations (Amazon, Shopify, WooCommerce)
- Returns and order management included
- European data protection compliance
- 25+ market multilingual support
Cons:
- Stronger in European markets than US
- Custom pricing requires consultation
5. Helplama
Helplama is a US-based customer support company offering dedicated remote agents.
They position themselves as a team builder rather than a traditional BPO, with agents trained specifically on your business.
Best for: SMB ecommerce and startups testing outsourced support
The company offers omnichannel support across chat, email, phone, and social media.
What sets them apart is their dedicated agent model, where the same agents work with your brand long-term rather than rotating between clients.
They report CSAT scores that improve over time: 90% in month one, 96% in month two, and 98% by month three.
Notable clients include McDonald's and several Fortune 500 companies.
Pricing:
Helplama offers a zero-risk model with full training before agents go live. No long-term contracts are required.
Pros:
- Affordable $399/month entry point
- US-based agents understand domestic market
- No long-term contracts required
- Dedicated agents build brand knowledge over time
Cons:
- No AI automation component
- Requires ongoing team management
- Cost per interaction higher than AI solutions
6. Foundever
Foundever is one of the largest BPO providers globally. With over 150,000 employees across 45 countries, they handle approximately 9 million customer interactions daily.
Best for: Enterprise ecommerce needing global scale and brand consistency
The company supports 60+ languages and emphasizes brand-centric, empathy-driven customer interactions.
Their scale makes them suitable for large ecommerce operations that need consistent support across multiple regions simultaneously.
Foundever focuses on building internal culture and comprehensive training programs to maintain quality at scale.
Their approach prioritizes human connection over automation in live interactions.
Pricing: Enterprise custom pricing
Pros:
- Massive scale for high-volume operations
- 60+ language support globally
- Consistent brand experience across regions
- Strong training and quality programs
Cons:
- Less agile than smaller providers
- Enterprise sales process required
- AI less embedded in live interactions
- Likely overkill for SMB ecommerce
7. Odondo
Odondo is a UK-headquartered company using a distributed workforce model.
Their experienced work-from-home agents offer flexible, no-commitment support options.
Best for: UK/European ecommerce wanting flexible, no-commitment support
The company's main selling point is flexibility. There are no minimum commitments, no long-term contracts, and no upfront costs.
You pay only for the support you use, making it ideal for testing outsourced support or handling variable demand.
Their talent pool is primarily UK and European-based, which works well for stores targeting those markets but may be limiting for US-focused operations.
Pricing: Pay-as-you-go model with no upfront costs
Pros:
- No minimum commitments ideal for testing
- UK/European talent pool
- Highly flexible engagement model
- No long-term contracts
Cons:
- Limited geographic spread outside Europe
- May not scale easily for global operations
- No AI automation component
How to choose the right TaskUs alternative
The right choice depends on your specific situation. Here's a framework to guide your decision.
Choose Ringly.io if:
- You run a Shopify store and want to automate phone support
- You need transparent pricing without enterprise sales cycles
- Speed of setup matters (live in minutes, not months)
- Cost per call matters more than having human agents on every interaction
Choose an enterprise BPO (Foundever, Helpware) if:
- You need 1,000+ agents across multiple regions
- Omnichannel coverage is required across phone, chat, email, and social
- You have budget for custom contracts and longer implementation timelines
- Brand consistency across global markets is critical
Choose a regional specialist (Salesupply, Odondo) if:
- Your customers are concentrated in Europe or specific markets
- Marketplace integration (Amazon, eBay) is critical
- Local language and cultural understanding matters for your brand
Choose a flexible starter (Helplama, SupportYourApp) if:
- You're testing outsourced support for the first time
- Budget constraints require lower entry points
- You want US-based or security-certified teams
- Human touch is more important than automation
Before switching from TaskUs, ask these questions of any potential provider:
- What's the typical implementation timeline?
- How do they handle seasonal volume spikes?
- What integrations exist with your ecommerce platform?
- What's the escalation process when AI or agents can't resolve an issue?
Start automating your ecommerce support today
Ecommerce support is moving beyond traditional BPO models.
AI-powered options now resolve 70%+ of routine inquiries automatically. Ecommerce-specific tools integrate directly with order data, eliminating the back-and-forth of generic support solutions.
Transparent pricing models reduce vendor lock-in risk and make it easier to predict costs as you scale.
For Shopify stores looking to automate phone support without the complexity of full BPO contracts, Ringly.io offers a focused solution.
Seth handles order tracking, returns, and common questions while escalating complex issues to your team.
The math is straightforward: at roughly $0.38 per call (compared to $2.35 average for human agents), the cost savings compound quickly for stores handling hundreds or thousands of calls monthly.
Try Ringly.io free for 14 days and see how many calls Seth can resolve for your store.
Frequently Asked Questions
What is the best TaskUs alternative for Shopify stores?
Ringly.io is the best TaskUs alternative for Shopify stores because it offers native Shopify integration that pulls order data automatically. Their AI phone agent resolves approximately 73% of calls without human intervention, and setup takes just three minutes.
How much do TaskUs alternatives cost for ecommerce support?
TaskUs alternative pricing varies widely. AI solutions like Ringly.io start at $99/month for 250 minutes. Human-based options like Helplama start at $399/month. Enterprise BPOs like Foundever require custom quotes based on volume and scope.
Which TaskUs alternative offers AI-powered customer support?
Ringly.io offers the most advanced AI for live customer interactions among TaskUs alternatives. Their AI handles phone calls autonomously, including order lookups and returns processing. SupportYourApp also offers AI tools, primarily for agent productivity.
Can TaskUs alternatives integrate with ecommerce platforms like Shopify?
Yes, several TaskUs alternatives integrate with ecommerce platforms. Ringly.io has native Shopify integration. Salesupply works with Shopify, WooCommerce, and Amazon. Other providers may require custom integrations depending on your platform.
What is the setup time for TaskUs alternatives?
Setup time varies significantly among TaskUs alternatives. AI solutions like Ringly.io can be live in 3 minutes. Human-based BPO services typically require weeks for team recruitment, training, and onboarding before going live.
Do TaskUs alternatives offer multilingual ecommerce support?
Yes, most TaskUs alternatives offer multilingual support. Ringly.io supports 40 languages. SupportYourApp covers 60+ languages. Foundever handles 60+ languages across 45 countries. Salesupply specializes in 25+ European markets.
Which TaskUs alternative is best for small ecommerce businesses?
For small ecommerce businesses, Ringly.io ($99/month) and Helplama ($399/month) are the most accessible TaskUs alternatives. Both offer transparent pricing without long-term contracts, making them suitable for stores testing outsourced or automated support.
