Aiden CX is a well-known guided selling platform for e-commerce. But at €449 per month with annual contracts, it is not the right fit for every business.
Whether you are looking to reduce costs, need more flexibility, or want features Aiden does not offer, there are plenty of alternatives worth considering.
This guide compares seven Aiden CX alternatives with transparent pricing, real features, and honest recommendations.
We have focused on tools that actually help customers find the right products, not just fancy quiz builders with no substance.
Editor’s note: Want to hear some sample AI support calls made for your Shopify store?
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What is guided selling software?
Guided selling software helps online shoppers find the right products through interactive conversations.
Instead of browsing endless categories or trying to guess which filters to apply, customers answer a few questions about their needs and get personalized recommendations.
Think of it as the digital equivalent of a knowledgeable sales assistant in a physical store.
The software asks what the customer's looking for, considers their preferences, and suggests products that actually match.
The benefits are straightforward. Stores using guided selling typically see higher conversion rates because customers are more confident in their purchases.
Return rates drop because people buy products that actually fit their needs.
And customer satisfaction improves because the shopping experience feels personal rather than overwhelming.
Guided selling differs from basic product filters in one key way. Filters require customers to know exactly what they want.
Guided selling helps customers figure out what they want. It is the difference between asking "What size screen do you want?" and "Will you use this laptop mostly for work, gaming, or travel?"
One thing to keep in mind: guided selling handles the pre-purchase decision.
Once a customer buys, they might still need support for order questions, returns, or exchanges.
That's where tools like Seth, our AI phone support agent, come in. More on that later.
How we evaluated these Aiden CX alternatives
We looked at five main criteria when comparing these tools:
- Pricing transparency: Can you see pricing without booking a sales call?
- Ease of implementation: How technical is the setup? JavaScript snippet or iFrame?
- Feature set: Does it have the features you actually need, or just impressive-sounding ones?
- Integrations: Does it work with your e-commerce platform and marketing tools?
- Customer reviews: What do real users say about the tool?
Pricing matters especially with Aiden CX because it starts at €449 per month and requires an annual contract.
That is a big commitment for smaller stores. We have prioritized alternatives that offer either lower prices or more flexible terms.
Implementation method is another key differentiator. Aiden uses iFrame embedding, which can slow page load times and create SEO challenges.
Several alternatives use JavaScript snippets instead, which are lighter and more search-engine friendly.
Platform support varies too. Some tools work with any e-commerce platform, while others are built specifically for Shopify.
We have noted which is which so you can find a tool that fits your current setup.
Aiden CX alternatives at a glance
1. Qonfi
Qonfi is a Dutch guided selling platform that positions itself as a direct Aiden CX competitor with a significantly lower price tag.
It offers similar core functionality at roughly 75% less cost.
Pricing:
Qonfi offers monthly cancellation, which is a major advantage over Aiden's annual contract requirement.
They also provide a 14-day free trial so you can test before you commit.
Key features:
- AI Flow Builder for quick setup
- Automatic translation into multiple languages
- Custom product bundles
- Calculations within flows
- Dynamic branching based on customer responses
- Product Check widget for PDPs
- A/B testing capabilities
Implementation: JavaScript snippet (~45kb), which is more SEO-friendly than Aiden's iFrame approach.
Best for: SMBs wanting Aiden-like features without the premium price.
The monthly cancellation option makes it lower risk for businesses that are testing guided selling for the first time.
2. Outfindo
Outfindo takes a different approach from most guided selling tools.
Instead of requiring you to configure everything yourself, it uses two proprietary AI agents called Beacon and Diver to handle both customer guidance and product data management automatically.
Pricing:
Outfindo offers a free trial, which is helpful given their unique approach.
Key features:
- AI Agent "Beacon" analyzes customer needs in real-time
- AI Agent "Diver" matches needs with product data
- Automatic product data sourcing from manufacturers
- Data cleaning and enhancement handled automatically
- Dynamic guidance flows personalized to each customer
- A/B testing and analytics included
Implementation: JavaScript embed with plug-and-play setup.
The platform manages product data for you, which significantly reduces implementation time.
Best for: Businesses wanting a hands-off solution without technical resources.
If you don't have a team to manage product data and configure flows, Outfindo handles the heavy lifting.
3. Zoovu
Zoovu is built for enterprise e-commerce businesses with complex product catalogs and existing data infrastructure.
It offers extensive customization and integrates with PIMs, ERPs, and CRMs.
Pricing: No public pricing; contact sales for quotes. Estimated starting point is around €550 per month based on competitor comparisons.
Key features:
- AI-powered product discovery
- Intelligent search functionality
- Product configurators for customizable products
- Data platform for standardizing product information
- Conversational search capabilities
- Visual product advisors
- Multi-language support
- Extensive analytics
Implementation: Multiple integration options available, but requires more technical setup and dedicated resources to manage.
Best for: Large enterprises with complex product catalogs and existing PIM systems. If you have a dedicated team and need deep customization, Zoovu delivers.
The 3.8/5 G2 rating suggests some users find it complex, so consider whether you've got the resources to maximize its capabilities.
4. Neocom
Neocom focuses on AI-driven conversations for product discovery. With a 4.9/5 G2 rating, it has the highest user satisfaction among the tools we reviewed.
Pricing: No public pricing; contact sales. Estimated around €550 per month based on market comparisons.
Key features:
- AI-driven conversational product discovery
- Customizable digital advisors
- Smart product ranking by relevance
- User feedback collection on recommendations
- Behavioral personalization
- Automated email follow-ups for saved results
- Pre-made templates for specific verticals
Implementation: Integrates with various e-commerce platforms, though setup requires time investment.
Best for: Businesses with complex products wanting an AI-first approach.
The lack of a free trial means you've got to be confident in your requirements before engaging sales. But the highest G2 rating in this category suggests existing customers are happy with their choice.
5. Crobox
Crobox combines guided selling with product data enrichment. It focuses on creating smooth, visually appealing product finder experiences.
Pricing: No public pricing available; contact sales for quotes.
Key features:
- Product finder quizzes with recommendations
- Product data enrichment capabilities
- Dynamic personalized messaging
- A/B testing
- Behavioral analytics
- Smooth, intuitive interface design
Integrations: Shopify, WooCommerce, Magento, Salesforce, Google Analytics, Tealium, Google Tag Manager
Implementation: Various integration options depending on your platform.
Best for: Businesses wanting an intuitive DIY tool with strong design capabilities. The 4.7/5 G2 rating indicates solid user satisfaction.
However, the lack of a free trial and no public pricing means you'll need to engage sales to evaluate it properly.
6. Octane AI
Octane AI is built exclusively for Shopify. If you're not on Shopify, this is not an option.
But for Shopify stores, it offers deep integration and a focused feature set.
Pricing: Varies by Shopify plan; available through the Shopify App Store.
Key features:
- AI-powered product quizzes
- Zero-party data collection
- Personalized email and SMS campaigns
- Deep Klaviyo integration
- Customer segmentation based on quiz responses
- No-code customization
- 42% average email opt-in rate from quizzes
Implementation: Native Shopify app with no-code setup.
Best for: Shopify-only stores wanting simple quiz-based recommendations.
The platform claims over 5,000 Shopify stores as customers, including brands like Jones Road Beauty and ILIA.
If you're committed to Shopify and use Klaviyo for email, Octane AI is purpose-built for your stack.
Limitations: Shopify-only platform, limited customization compared to multi-platform tools, and advanced features require technical knowledge.
7. RevenueHunt
RevenueHunt focuses on platform flexibility. It works across Shopify, WooCommerce, Magento, and BigCommerce, making it a good choice if you're on multiple platforms or planning a migration.
Pricing: Varies by platform and plan.
Key features:
- Product recommendation quizzes
- Customizable brand-styled recommendations
- Lead capture capabilities
- Email notifications
- Retargeting integrations
- Customer insights and analytics
Integrations: Klaviyo, Omnisend, Hubspot, MailChimp via Zapier
Implementation: JavaScript embed with no coding required.
Best for: Businesses on multiple platforms or planning platform migrations.
The multi-platform support means you won't need to rebuild your guided selling setup if you switch e-commerce platforms. However, it lacks the advanced AI capabilities of newer competitors.
Choosing the right guided selling tool for your store
The best tool depends on your specific situation. Here is a quick decision framework:
Budget-conscious SMBs: Qonfi or Outfindo both start around €99 per month and offer free trials. Qonfi gives you more control; Outfindo handles more of the work for you.
Enterprise with complex catalogs: Zoovu if you have the technical resources and budget. The extensive integrations and customization justify the higher cost for large operations.
Shopify-only stores: Octane AI is purpose-built for your platform and integrates deeply with Klaviyo.
AI-first approach: Neocom has the highest G2 rating and focuses on conversational AI, though you will need to invest time in setup.
Multi-platform or planning migration: RevenueHunt works across all major platforms, so your guided selling setup travels with you.
Design-focused DIY: Crobox offers smooth design and data enrichment if you want to build your own flows.
Consider both implementation effort and ongoing management.
A tool that's easy to set up but requires constant manual updates might cost more in time than one with higher upfront setup but automated maintenance.
Beyond guided selling: Complete the customer experience
Guided selling helps customers choose the right products before they buy. But what happens after the purchase?
Customers still call with order questions, return requests, and exchange inquiries.
These post-purchase calls can overwhelm your support team, especially during busy periods.
That's where Seth, our AI phone support agent, comes in. Seth handles 70-73% of phone support calls automatically, including order lookups, return processing, and general inquiries. When a call needs human attention, Seth escalates smoothly to your team.
Together, guided selling and AI phone support create an end-to-end customer experience.
Your customers get help choosing products before they buy, and they get instant support when they need it afterward.
Your team can focus on complex issues while automation handles the routine.
If you're evaluating guided selling tools to improve your customer experience, consider what happens after the sale too.
Start your free trial and see how Seth can handle your phone support while you focus on growing your business.
Frequently Asked Questions
Which Aiden CX alternative offers the best value for small businesses?
Qonfi and Outfindo both start around €99 per month, compared to Aiden's €449. Qonfi offers more features and control, while Outfindo handles more of the setup and management automatically. Both offer free trials to test before committing.
Do any Aiden CX alternatives work better for SEO?
Yes. Qonfi, Outfindo, and RevenueHunt all use JavaScript implementation rather than iFrames. JavaScript is generally more SEO-friendly because it loads faster and does not create the indexing challenges that iFrames can cause.
What is the best Aiden CX alternative for Shopify stores specifically?
Octane AI is built exclusively for Shopify and offers deep integration with the platform and Klaviyo. If you are committed to Shopify long-term, Octane AI is purpose-built for your needs. If you might switch platforms later, consider Qonfi or RevenueHunt for their multi-platform support.
Are there any Aiden CX alternatives that do not require annual contracts?
Qonfi offers monthly cancellation, which is a significant advantage over Aiden's mandatory annual contract. Most other alternatives also offer more flexible terms than Aiden, though some enterprise-focused tools like Zoovu and Neocom typically require annual commitments for their higher-tier plans.
Which Aiden CX alternative has the highest customer satisfaction?
Neocom has the highest G2 rating at 4.9/5, followed closely by Qonfi and Outfindo both at 4.8/5. Crobox scores 4.7/5. These ratings suggest customers are generally happier with these alternatives than with Zoovu, which scores 3.8/5.
Can I try these Aiden CX alternatives before buying?
Qonfi offers a 14-day free trial. Outfindo and Zoovu also offer free trials. Neocom, Crobox, and Aiden CX itself do not offer free trials, requiring you to engage sales and commit before testing. Octane AI and RevenueHunt pricing varies through the Shopify App Store, which may include trial periods.
