"Where is my order?" If you run a Shopify store, you have answered this question hundreds of times.
According to Boston Consulting Group, AI can increase support team productivity by 30-50% when implemented at scale.
That is not a small number when you are drowning in repetitive tickets.
The opportunity is not just deflecting questions but actually resolving them.
Modern AI agents can pull live order data from Shopify, process returns, cancel orders, and update shipping addresses without a human touching anything.
This guide compares six AI order support tools for Shopify stores in 2026.
Each has a different focus, pricing model, and channel coverage.
By the end, you will know which one fits your store's volume and budget.
Editor’s note: Want to hear some sample support calls made for your Shopify store?
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What is AI order support and why Shopify stores need it
Order-related questions dominate e-commerce support. WISMO (Where Is My Order?) queries alone can account for 30-40% of all customer tickets.
Add returns, exchanges, and address change requests, and you are looking at the majority of your support workload being repetitive.
Traditional chatbots fall short here because they can match keywords but cannot access live order data.
When a customer asks "Where is my package?", a basic chatbot says "Please contact our support team." That is not helpful.
AI agents work differently. They connect directly to your Shopify store, pull real-time order status, and can take action.
Processing a return? The AI handles it. Customer wants to cancel an unfulfilled order? Done.
The savings add up fast. Lush's AI assistant saves about 5 minutes per ticket, which translates to 360 agent hours saved monthly.
That is nearly half a full-time employee recovered.
If you are still using a rule-based chatbot for order support, you are making customers wait for answers that an AI agent could provide instantly.
What to look for in AI order support tools
Before comparing specific tools, here are the criteria that actually matter.
Shopify integration depth is the first thing to check. Does the tool just read order data, or can it take actions like processing refunds and updating addresses?
Surface-level integrations create more friction than they solve.
Setup speed varies wildly. Some tools go live in under a minute while others require weeks of configuration and training.
Pricing model deserves careful attention. Per-resolution pricing sounds fair until Black Friday hits and your costs spike unpredictably.
Channel coverage depends on how your customers reach you. Pick a tool that matches your actual support channels, whether phone, chat, email, WhatsApp, or social media.
Language support matters for international stores. Some tools support 40+ languages out of the box while others require manual translation.
Escalation handling separates good AI from bad. When the AI cannot help, the handoff to human agents needs to be seamless.
6 best AI order support tools for Shopify
Quick comparison before diving into each tool.
1. Ringly.io
Ringly.io focuses on something most AI tools ignore: phone support.
Their AI agent, Seth, handles inbound calls 24/7.
Seth resolves approximately 70-73% of phone calls without human intervention.
That includes order status lookups, return processing, exchanges, and address updates.
Setup takes minutes, not weeks. You connect your Shopify store, forward your phone number, and Seth starts taking calls.
The billing model has a notable feature: you pay nothing until Seth achieves a 60% resolution rate over 100 calls.
Best for: Stores with significant phone support volume (100+ calls per month). If customers call more than they chat, this is the only tool on this list specifically built for that channel.
Pros:
- Only solution focused on phone automation
- 40+ languages supported
- No-code setup in minutes
- Pay-for-performance billing model
Cons:
- Phone only (does not cover chat or email)
- Requires call volume to justify ROI
2. Richpanel
Richpanel combines a multi-channel helpdesk with a self-service portal.
The portal handles 40-70% of support tickets without agent involvement.
The platform gives agents a unified inbox for email, chat, and social messages.
From the same dashboard, they can view Shopify orders, process refunds, change addresses, and create draft orders.
Sidekick, their AI assistant, helps agents draft responses faster. It pulls relevant order information and suggests replies based on context.
One thing to note: the self-service portal is a separate add-on at $119/month. Without it, you get the helpdesk but not the ticket deflection capabilities.
Best for: Mid-size stores wanting a complete helpdesk replacement with self-service capabilities.
Pros:
- High ticket deflection rates (40-70%)
- Clean agent interface
- Order editing built into dashboard
Cons:
- Self-service requires paid add-on ($119/month extra)
- Some users report pricing complexity
3. Gorgias
Gorgias is a conversational AI platform built specifically for e-commerce.
Their AI Agent handles both pre-purchase questions and post-sale support.
The autonomous action capabilities are comprehensive.
The AI can cancel orders, update shipping addresses, process returns, and issue refunds based on your configured policies.
Training the AI takes some upfront effort. You need to configure policies, upload FAQs, and set escalation rules.
Pricing: Gorgias uses per-resolution pricing where you pay each time the AI resolves a ticket.
This model works well for steady-state support volumes but can become unpredictable during peak seasons.
Best for: Established brands wanting enterprise-level AI with full automation capabilities.
Pros:
- Comprehensive Shopify actions (cancel, edit, reship, refund)
- Strong knowledge base training options
- Automatic handover to human agents
Cons:
- Per-resolution pricing unpredictable during high volume
- Steeper learning curve and longer setup time
4. Tidio (Lyro AI)
Tidio is a live chat platform with an AI agent called Lyro.
Powered by Claude AI, Lyro reports a 67% automation rate for Shopify store conversations.
Lyro can pull product information from your catalog to make recommendations during chats. It also accesses order data for tracking questions.
Setup is straightforward. Install the Shopify app, enable Lyro in settings, and it starts learning from your existing chat history immediately.
There are some limitations worth knowing.
The knowledge base is capped at 60 pages and product recommendations can break with certain third-party Shopify apps.
Best for: Smaller stores starting with AI automation on a budget.
Pros:
- Free tier available
- Easy setup
- Per-conversation pricing is transparent
Cons:
- Product recommendations can break with some Shopify apps
- Knowledge base limited to 60 pages
5. Aidify
Aidify is the budget entry point for AI support at $9/month for 2,500 messages. Setup takes less than one minute.
The chatbot handles FAQs, order tracking, and basic customer inquiries 24/7. It also supports WhatsApp for international customers.
Language support is a standout feature. Aidify works in 95+ languages with automatic detection.
The tradeoff is depth. Aidify can look up order status but cannot process refunds or cancellations autonomously.
Best for: Small stores wanting quick, affordable AI support without complexity.
Pros:
- Lowest entry price ($9/month)
- Fastest setup time (under 1 minute)
- 95+ languages supported
Cons:
- Less feature-rich than enterprise options
- Cannot take autonomous order actions
6. Shopify Inbox and Shopify Magic (free native option)
Shopify Magic and Shopify Inbox are built into every Shopify plan at no extra cost.
These tools provide AI-powered suggested replies, text generation, and basic chat functionality.
Inbox shows the customer's cart during conversations and lets agents generate discount codes. These features help convert browsers into buyers.
The AI in Magic handles text generation well.
It can draft product descriptions, email subject lines, and suggested replies but cannot take autonomous actions like processing refunds or canceling orders.
Pricing: Free (included with all Shopify plans)
Best for: Stores wanting to start with AI at zero additional cost before upgrading to paid solutions.
Pros:
- No extra cost
- Native integration (no setup required)
- Good starting point for testing AI
Cons:
- Limited automation compared to third-party tools
- Cannot take autonomous actions
- Basic compared to dedicated platforms
Choosing the right AI order support tool for your store
The right tool depends on your store size, support channels, and budget.
By primary support channel:
- Chat-first stores should look at Tidio, Aidify, or Gorgias
- Email-heavy stores benefit from Richpanel or Gorgias
- Phone support needs require Ringly.io
Questions to ask before choosing:
What percentage of your tickets are order-related? If it is above 50%, the ROI from AI automation will be significant.
Do you need phone support automation? Only Ringly.io handles this channel while others focus on chat and email.
What does your peak season look like? Per-resolution pricing from Gorgias can spike during Black Friday while flat-rate options offer more predictable costs.
How technical is your team? No-code options (Ringly.io, Aidify, Tidio) work for any team while Gorgias requires more configuration time upfront.
Start with one channel, measure resolution rates for 30 days, then expand. You do not need to automate everything at once.
Start automating your Shopify order support today
AI order support has moved from a nice-to-have to essential for stores that want to scale without proportionally scaling their support team.
The question is which one fits your situation.
For stores just starting out, Shopify Inbox costs nothing and provides basic AI suggestions.
Aidify at $9/month adds more automation without a big commitment.
For growing stores, Tidio and Richpanel offer the balance of features and price that makes sense at the 50-200 orders/day level.
For phone support specifically, Ringly.io is the only option on this list built for that channel. Seth resolves 70-73% of calls without human intervention, handling order tracking, returns, and exchanges automatically.
If phone calls are eating into your team's time, start a free trial and see how much of that workload Seth can handle.
Frequently Asked Questions
What is AI order support for Shopify and how does it work?
AI order support for Shopify uses artificial intelligence to automatically handle customer inquiries about orders, returns, and shipping. Unlike basic chatbots, these tools connect to your Shopify store and access live order data to provide accurate answers and take actions like processing refunds or updating addresses.
How much does AI order support for Shopify cost?
Pricing ranges from free (Shopify Magic/Inbox) to $1,099+ per month (Ringly.io Scale plan). Most stores can start with Aidify at $9/month or Tidio at $32.50/month. Mid-size stores typically pay $89-349/month for full-featured platforms like Richpanel or Ringly.io.
Can AI order support for Shopify handle phone calls?
Most AI support tools focus on chat and email. Ringly.io is the only platform on this list specifically built for phone automation. Their AI agent Seth handles inbound calls 24/7 and resolves approximately 70-73% of calls without human intervention.
How long does it take to set up AI order support for Shopify?
Setup time varies by tool. Aidify and Shopify Magic work within minutes. Ringly.io and Tidio take minutes to hours. Gorgias requires hours to days for proper policy training and configuration. No-code options let non-technical teams deploy quickly.
What percentage of support tickets can AI order support for Shopify resolve?
Resolution rates vary by tool and store. Ringly.io reports 70-73% phone resolution. Tidio claims 67% automation. Richpanel's self-service portal deflects 40-70% of tickets. Actual results depend on your store's specific support patterns and how well you train the AI.
Does AI order support for Shopify work with multiple languages?
Yes, most tools support multiple languages. Aidify leads with 95+ languages. Ringly.io supports 40+ languages for phone calls. Other platforms typically support 20-30 languages. This is important for stores serving international customers.
What is the difference between a chatbot and an AI agent for Shopify order support?
Chatbots use rule-based keyword matching and often redirect customers to contact support. AI agents connect directly to your Shopify store, access live order data, and take autonomous actions like processing returns or updating addresses without human involvement.
