AI phone support forShopify brands

Yes. Keep your number and your phone system, like Aircall, RingCentral, Dialpad or CloudTalk, and forward the calls you choose to Seth: all of them, after hours or only the ones nobody answers. Or use the free US or Canadian number that comes with your plan.

Yes. Pick from 19 voices with American, British, Australian and other accents, and play samples first. You can also give Seth another name, and that name is used on every call.

Yes. Seth creates tickets in Gorgias and Zendesk. For any other help desk, Seth emails the ticket to your support inbox, so your team keeps working where they already work. Coach can connect other tools too.

Yes. Onboarding gives you free demo calls with Seth on your own store, and you can call our demo line any time. Setup starts with the plan, and the 30-day money back covers you.

Seth is built for Shopify. He knows the caller from their phone number and has their latest order ready before they explain. You pay per conversation, never per minute, with a 65% resolution guarantee and 30-day money back.

It goes to your team the way you choose: a live transfer, a ticket in your help desk or an email. You can set different rules for after hours. On a transfer, Seth can brief your teammate first, so the caller doesn't have to repeat themselves.

Most of them. On average Seth resolves 73% of calls without a person, like order status, product questions and returns. We guarantee 65%: under that in a month, and that month comes back as credit. Conditions apply.

Everything. Every call is recorded, transcribed and sorted by topic, like where is my order or returns. You see how it ended, which sources Seth used, and the share of calls that never needed your team.

40 languages, and Seth switches in the middle of a call when the caller does. You set the voice and the language separately.

Yes. One account holds several stores, and Seth can answer several numbers, each with its own greeting.

Most brands go live in under 1 hour. Connect Shopify, choose where unsolved calls go and send calls to Seth. Coach helps with anything specific to your store. You'll keep improving Seth after launch, but you're not waiting weeks to start.

Usually. After the first 50, every conversation costs $1.99, however long it lasts, and spam or hang-ups are free. If a call with your team costs more than that, Seth costs less.

Seth answers from your Shopify data, website, help docs and policies. When he isn't sure, the call goes to your team instead of a guess. Callers Seth doesn't recognize give their order number before he reads out or changes anything, plus their ZIP code if you turn that check on.

That's normal. Seth comes ready for order status, returns, exchanges, cancellations, and product and stock questions. For the rest, like subscriptions in Recharge, explain the case to Coach and Coach writes a new skill for Seth. No developer needed. Anything still too unusual goes to your team.

No. Seth is polite, gets to the point and follows your rules, with no hold time day or night. You pick the voice and greeting and can listen to every call. If a caller asks for a person, Seth passes the call on the way you set it up.

Coach is Seth's AI manager, the chat inside Ringly. It reads your setup and your calls, finds why a call went wrong and suggests a fix for you to approve. It also writes new skills for Seth, connects other tools and can search the web.

Both. Seth handles the calls that would otherwise need another hire. He also answers product and stock questions and takes orders on the phone. Paid orders from calls show as Sold by Seth on your Analytics page.

Seth finds the product in your catalog, confirms the options and quantity and checks stock. Then he sends the caller a link to pay on your Shopify checkout. Card details never go over the phone, and shipping and tax show at checkout. Once they pay, it's a normal Shopify order.