Hello, my name is [redacted]. I'm calling about an order I placed on the 29th of August.
Can I give you an order number? I haven't heard anything about it being shipped.
You're all good, I see that order. It shipped out with USPS and is in transit right now. The last scan was in Salt Lake City this morning, and it's estimated to arrive around September 9th.
September 9th. Okay, thank you.
Are you talking about, I just want to make sure we're talking about the right order, [redacted]?
Got it. Give me just a second to pull up the details on that.
Looking up the order in Shopify
Order found
Yep, that's the right order. It's on its way right now, with the last update this morning. It's still estimated for September 9th.
Okay, great. Thank you so much.
Glad I could help. Anything else I can check for you?
Oh, no, that's it. Thanks so much. Okay, bye.
Alright, if that's all, thanks for calling. Have a great day.
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Real customer call
Resolved
Incoming call
65% resolution guarantee
AI resolves 65% of your support calls, or you don't pay for that month.
AI Coach builds it with you
Just explain your support setup. It trains your agent and builds integrations.
You stay in control
It follows your rules. What it cannot resolve goes to your team.
Your team wasn’t hired to answer the same call 50 times a day.
Repetitive calls drain your support team, frustrate customers, and it distracts from the work that actually grows your brand.
Repetitive WISMO calls
Customers wait hold for simple answers
Your reps burn out during peaks
Returns turn into long, slow conversations
Seth the AI agent resolves up to 90% of Shopify phone support calls.
1
Starts every call with full context
Knows who is calling, their orders, and what they said last time.
Customer recognized
Pulled previous calls
2
Takes actions live on the call
Looks up orders, requests returns, sends emails, transfers. In your stack, while the customer is on the line.
Look up order
Request a return
Check stock
Track order
Search product catalog
Renew subscription
3
No caller ever gets stuck
If he cannot resolve the issue, Seth escalates however you want. Every caller gets the help they need.
Transfer to team
Create ticket
Send a text
After-hours rule
Send email
Take a message
Set up and manage your AI phone support with ease.
Just tell the AI Coach your support setup, and it sets it up. No engineer needed.
1
Connect your systems
Shopify, your helpdesk, your phone line. AI Coach can build integrations with any tool in your support stack. No engineer needed.
2
Seth trains itself on your business and your products
Seth pulls your product catalog, website, order status, tracking, inventory, the customer, and returns.
Product catalog
2,352 products
Synced
shoebrand.com
394 pages
Synced
3
Keep your phone number or use Seth's number
Forward calls to Seth, or use the number that comes with Seth. Your helpdesk and workflows stay the same.
Forward your number
or
Use Ringly number
4
Your AI learns on its own
AI coach analyzes your calls and makes improvements to Seth.
Analyzes every call
Finds knowledge gaps
Proposes fixes
You approve
Monitor every call, and your agent’s ROI
Recordings, transcripts, attributed revenue, and an AI Coach that gives you insights.
Replay any call, fine-tune as you go
Can you check on my order? It's order 5130
Fine-tune answer
Finetune
Okay I found your order. You'll have it by tomorrow
Summary
Caller asked order status, Seth reported pending with no ETA
Resolved
WISMO
Neutral
Order attributed
An order totalling $280.00 placed 14 minutes after talking to Seth.
Track resolution, attributed orders, and cost per call
Resolution %
75%
Seth-attributed revenue
$6,942.00
Cost per call
$0.58
These brands trust Ringly to handle their support calls
No. Seth is designed to answer confidently when he knows, and escalate when he doesn’t. You also control the rules, can review calls, and can pause routing anytime.
What happens when Seth can’t resolve a call?
You choose how to escalate: transfer to a human, email the support issue, or create a ticket in your helpdesk. You can split based on business hours as well. Either way, Seth knows when to escalate and does it the way you like it.
How long does setup take?
Most brands go live in under an hour. Connect Shopify, set your escalation preference, connect your helpdesk (like Gorgias), have the AI Coach connect another system you use, and start routing calls. You can improve resolution over time, but you’re not waiting weeks to launch.
Can Seth really bring in revenue, or is that just cost savings?
Both. Seth handles support calls that would've otherwise needed a human, which saves you the hire. He also helps callers answering product questions, checking inventory, recognizing returning customers. Every order placed in Shopify after a call with Seth shows up in your dashboard as Seth-attributed revenue. Brands typically see $10-$100 revenue per call attributed to Seth.
Can we keep our phone number or get a new one?
Yes, you can use your existing number by routing calls to Seth, or keep your provider/VoIP and simply forward calls. You can also buy a number in Ringly in one click and go live immediately.
Will Seth hallucinate or give wrong policy info?
Seth is grounded in your own sources (website, help docs, pasted policies) plus your rules. When he’s uncertain, he doesn’t guess, he escalates to your team.
Will customers hate talking to AI?
No, because most customers just want a fast answer. Seth keeps it natural and gets to the point. And if someone wants a person, Seth can just escalate. A lot of callers won't even notice they're speaking with AI.
What if we have lots of edge cases?
That’s expected. The AI has built-in skills to handle repetitive calls (WISMO, returns, policies, product questions), and you can connect to your own systems as well. You can just explain the edge case to the AI Coach and he'll build it for you. No developer needed. That said, Seth can always escalate edge cases to humans.
Does it work with our current workflows/helpdesk?
Yes. Ringly escalates by transferring calls, emailing issues, or creating a ticket in your helpdesk (like Gorgias), so your CX team can keep working in the tools they already use. You can also use API to connect to any system you use.
Pricing is based on conversations, how do I know what I need?
On average, about 80% of phone calls are marked as phone conversations and billed. So if you're getting 500 calls/mo, you'll only be billed for ~400 calls. You’ll also see usage in your dashboard so you’re never guessing.
Let Seth handle the calls your team shouldn't
Go live in under an hour. Escalates only when needed, and brings in attributed orders along the way.
