Elevenlabs Conversational AI vs Poly AI, tried and compared: Which is best for Shopify?

See how Elevenlabs Conversational AI and Poly AI compare to each other (and to Ringly.io) to help you decide what is the best platform for you.

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Ruben Boonzaaijer, Co-founder

Last updated on

Quick summary

Feeling overwhelmed trying to pick between Elevenlabs Conversational AI and Poly AI and just want a tool that actually makes life easier?

We’ll walk you through:

Key features, pros, and cons of Elevenlabs Conversational AI and Poly AI
Pricing breakdowns and real-user experiences
Which is best for Shopify

Why Ringly is the better choice ; )

Built for Shopify stores

With experience in both AI and e-commerce, we set out to become the best AI phone agent platform for online stores.

Stupid-simple user interface

Super easy to work with, and you can set it up without being tech savvy. If you create a free account you can see it for yourself though!

Quick and easy setup

Seth comes pre-trained on your store and is live in under 1 hour.

Elevenlabs Conversational AI vs Poly AI: TL;DR

Product Area	ElevenLabs	Poly AI	Ringly.io
Voice Quality	Ultra-realistic, expressive, top-rated	Natural, lifelike, strong for calls	Human-like, fast, e-commerce tuned
Conversational Ability	Strong flow, top interruption handling	Best-in-class NLU, hybrid handover	Smooth, sales-oriented, interrupt-ready
Business Automation	APIs, outbound, manual setup needed	Custom workflows, deep integrations	No-code, Shopify actions, plug & play
Language & Multilingual	29+ languages, auto detection	Many languages, voice biometrics	20+ languages, auto ecom localization
Analytics & Insights	Usage logs, basic call transcripts	Real-time dashboards, call stats	Actionable call and resolution analytics
Setup & Ease of Use	Easy UI, some manual tweaks	Requires onboarding, team changes	Live in under 1 hour, self-serve, no code
Pricing	Usage-based, transparent tiers	Custom, enterprise, less transparent	Simple, flat, no hidden fees
User Reviews	4.8/5, widely praised	No public reviews found	4.8/5, praised for results

Elevenlabs Conversational AI - a quick overview

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Founded in New York City in 2022 by Piotr Dąbkowski and Mati Staniszewski, ElevenLabs is a trailblazer in AI audio technology, specializing in ultra-realistic voice generation and conversational AI.

ElevenLabs’ core features include low-latency text-to-speech models supporting over 29 languages, advanced turn-taking logic for natural conversations, customizable SDKs (Python/TypeScript), a vast Voice Library with thousands of voices contributed by creators worldwide, and seamless integration across web and telephony platforms.

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Features

Ultra-Low Latency
High-Quality Voice
(RAG) Knowledge Access
Multimodal Interaction (Voice + Text)
Multilingual Support
Customizable Personas

Pros and Cons

Pros:

Incredibly natural-sounding voices
Powerful voice cloning
Wide variety of voices & accents
Easy-to-use interface
Time-saving & scalable
Flexible integration options
Helpful customer support

Cons:

Pronunciation inconsistencies
Voice tone/inflection control limitations
Occasional robotic/synthetic output
Cost concerns & credit system frustrations
Processing delays & technical glitches
Learning curve for advanced features

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AI phone support for Shopify

Ringly.io resolves more than half of your support calls with AI

The AI phone agent picks up every call, looks up orders, handles returns, answers product questions, and escalates only the tricky ones.

Try for free → Generate demo calls →

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Poly AI - a quick overview

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Their technology delivers natural, conversational voice assistants that understand intent with industry-leading accuracy, enabling businesses to automate complex calls while maintaining a human-like interaction.

With over 200 employees and a strong presence across London, New York, San Francisco, and Belgrade, PolyAI serves enterprise clients globally.

In the following section, we will explore PolyAI’s features, pros and cons, pricing models, and user reviews compared with Elevenlabs Conversational AI and Ringly.io to help you determine the best fit for your business needs.

Features

Advanced Natural Language Processing (NLP)
Hybrid AI-Human Handover
Multilingual Support & Voice Biometrics
Omnichannel Voice Integration
Continuous Learning & Deep Learning Models
Real-Time Analytics & Insights
DTMF Input Handling & Data Collection

Pros and Cons

Exceptionally lifelike voice quality
Effective call automation & time savings
User-friendly interface & easy integration
Strong customer support & collaborative team
Rich data insights & analytics output
Mature natural language understanding (NLU)
Tangible ROI improvements for high-volume teams

Cons

Lacks advanced self-service tools for developers/teams
Barebones voice analytics features out-of-the-box
Sporadic struggles with highly complex scenarios
No fixed pricing tiers; unpredictable costs
Slight latency issues in fast-paced exchanges
User interface not as modern as competitors’ offerings
Public acceptance hurdles remain
Not ideal for startups / small teams needing rapid iteration

Pricing - Elevenlabs Conversational AI vs Poly AI

Note: The pricing information below is accurate at the time of writing and may be subject to change. For the most up-to-date pricing, please visit each company's pricing page.

Elevenlabs Conversational AI pricing

Plan	Monthly Price	Included Minutes (Conversational AI)	Key Features	Contract Length	Cancellation Fees	Refund Policy
Free	$0	15	Basic TTS & STT, API access, Studio, Automated Dubbing	Monthly	No	No
Starter	$5	50	All Free features + Commercial license, Instant Voice Cloning, Dubbing Studio	Monthly/Annual	No	No
Creator	$22	250	All Starter features + Professional Voice Cloning, Higher audio quality	Monthly/Annual	No	No
Pro (Most popular)	$99	1,100	All Creator features + PCM audio output via API Multi-seat workspace Usage analytics Priority support	Monthly/Annual	No	No
Scale	$330	3,600	All Pro features + Multi-seat workspace	Monthly/Annual	No	No
Business	$1,320	13,750	All Scale features + Low-latency TTS (as low as $0.08/min with annual plan) 3 Professional Voice Clones Priority support Discounted overages ($0.08/min annual; $0.096/min monthly)	Monthly/Annual	No	No
Enterprise	Custom Pricing	Custom	Unlimited minutes & seats; custom terms; SSO; HIPAA BAA; managed dubbing; priority support	Annual or custom terms	Negotiable	Negotiable

Poly AI pricing

Plan Name	Price Structure	Key Features	Contract Length	Cancellation Fees	Refund Policy
Custom/Enterprise	Custom quote, typically per-minute usage (market benchmarks: ~$150K/year for full deployment)	- Advanced voice assistant - Multilingual support - CRM/contact center integration - Real-time analytics dashboard - 24/7 support & maintenance - Proactive performance improvements	Annual contracts common; monthly billing may be possible but not advertised. No published discounts for annual commitments.	Not specified in detail; contracts can be terminated for cause. No mention of standard cancellation penalties, but early termination may require notice.	Generally no refunds except in rare cases (e.g., service breach); payments are nonrefundable as per terms of service.

Ringly.io pricing

Ringly.io has simple pay per call pricing with no hidden fees or long-term commitments. You can try it for free, and it comes with a 30-day money back guarantee. Scale up or down on month-to-month terms, or book a demo for fully tailored enterprise support.

Plans	Price	Included	Contract	Cancellation
Pay per call	$99/mo	✓ First 50 included, then $1.99 per call ✓ Spam, hang-ups and wrong numbers are free	Monthly	Anytime	Try for free →
Custom	Talk to us	✓ 1,000+ calls a month	Custom	Custom	Book a demo →

Online customer reviews: Elevenlabs Conversational AI vs Poly AI

What users are saying about ElevenLabs Conversational AI:

"The real deal in AI voice generation": Anonymous (G2 Reviewer)
The output is crisp, expressive, and unnervingly human... You don't get that flat, robotic delivery most other platforms have...

"A lot of work to sort through voices": Anonymous (G2 Reviewer)
It was a lot of work to sort through the voices and decide which one was best for my project... Sometimes you have to change the sentence structure to make the AI use the right inflection/intonation...

PolyAI

Overview: PolyAI specializes in enterprise-grade conversational voice assistants designed primarily for customer service automation. However, there are currently no verified user reviews on major platforms like G2, Capterra, Product Hunt or Trustpilot.

G2: No online reviews available.
Capterra: No online reviews available.
Product Hunt/Trustpilot/Other Platforms: No online reviews available.

What users are saying about PolyAI:

No online reviews available.

What users are saying about Ringly.io:

Ringly.io is known for its simplicity, and a focus on e-commerce, with features like order status lookups. It has a 4.8 star rating from 12 reviews on Product Hunt and other platforms.

"it stands out significantly ahead" - Bertrand, Director. We are at the initial stage of testing and have made only a few calls so far. Consequently, I have rated the product with four stars for now. However, I must express that the product has shown significant promise. When compared to competitors, it stands out significantly ahead.

"This is such a great product" - Jim Miranda, Founder. This is such a great product. I have been with you for less than a week and already closed 3 deals with it."

"It really sounds like a human" - Laix, Founder. Tried Ringly.io today and the quality of the phone calls surprises me! It really sounds like a human, and it reacts really fast. Will need to deploy it in action to see the full capabilities.

"How to automate customer service? -> Ringly.io" - Sidra Husnain, Founder.

Elevenlabs Conversational AI vs Poly AI: Which is best for you?

Who Elevenlabs Conversational AI is best for…

Content creators, educators, and developers: If you make audiobooks, training materials, or want to design creative voice apps, Elevenlabs’ super realistic voices and voice cloning shine. Its big library makes it easy to find the perfect tone.
Enterprises and brands needing top voice quality or regulation-ready tools: Fortune 500 companies and healthcare/finance teams rely on Elevenlabs for ultra-low latency and advanced security (HIPAA, EU data residency).

Who Poly AI is best for…

Large customer service teams and call centers: Enterprises needing to automate a LOT of inbound support or booking calls, without losing the human touch, are Poly AI’s sweet spot.
Businesses with complex call routing and hybrid AI-human handoff needs: If you want calls moved smoothly to real people when things get tricky, Poly AI’s workflows help reduce staff overload.

Who Ringly.io is best for…

Shopify brands that need phone support

Why Ringly.io is a Better Choice

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‍Best for Shopify stores looking for the best way to offer 24/7 AI phone support at a fraction of the cost.

How it went when I tried setting up Ringly:

After I installed the Shopify app, the only thing I had to do was to upload my data to the knowledge base. (website was uploaded automatically)

After I did that, I could already speak to my agent via a web call.

Setting it live was as simple as picking a phone number with my area code from the dashboard. I was able to connect the number with 1 click. (The number is also free and included)

There was not really anything else to the setup.

They claim that Seth, their AI phone agent, resolves up to 90% of support calls. They back that up with 200,000+ calls handled.

Signup -> onboarded took under 1 hour. Most of that time was spent waiting for the knowledge to be uploaded.

Over the first 2 weeks I used it, it resolved 76% of my calls on its own.

The rest of the calls were escalated to a support ticket by my agent.

(update: the more calls you get, the smarter it gets. As of today, my resolution rate is 79%.)

Standout Features (pros):

Very easy setup (almost none)
65% resolution guarantee

Pricing is $99/mo for the first 50 calls, then $1.99 per call. If Seth resolves under 65% of calls in a month, that month comes back as credit (after 90 days on Pay per call).

Shopify integration is native. It will allow your agent to solve order status and refund requests on the phone.

Reviews are overall very positive, mainly because of the 65% resolution guarantee.

Cons:

Phone support only

What’s unique about Ringly is that it is the first AI phone support tool built for Shopify.

Conclusion: Which AI Voice Platform Should You Choose?

Choosing an AI conversational platform comes down to your unique business needs, technical resources, and goals. ElevenLabs and Poly AI are both top-tier solutions. Yet, when you look closely, Ringly.io stands out for its hands-on simplicity, e-commerce focus, and ability to deliver real business results automatically.

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ElevenLabs: Best for developers, creators, or enterprises seeking the most realistic voices and deep customization.
Poly AI: Ideal for large, traditional call centers or enterprises who want to automate big volumes of customer calls and have the budget (and patience) for custom, enterprise-grade deployments.
Ringly.io: Perfect for Shopify brands.

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Ready to try it for yourself?

With 200,000+ calls answered, Ringly.io gives e-commerce brands seamless support and sales automation that simply works. Join them and see how easy it is to transform your phone experience, boost revenue, and keep customers coming back.

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Try Ringly for free →

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Want to compare other players in the market? Check out our other comparisons: