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Trying to pick the right voice AI tool can feel overwhelming—way too many features, confusing pricing, and a sea of mixed reviews. It's easy to waste time comparing and still not feel sure.
We'll be breaking down:
Vapi is a Voice AI platform founded in 2023 by Jordan Dearsley and Nikhil Gupta, based in San Francisco, CA.
Vapi's platform is designed to integrate seamlessly with existing telephony systems, enabling businesses to handle millions of calls with human-like voice agents.
Their technology delivers natural, conversational voice assistants that understand intent with industry-leading accuracy, enabling businesses to automate complex calls while maintaining a human-like interaction.
With over 200 employees and a strong presence across London, New York, San Francisco, and Belgrade, PolyAI serves enterprise clients globally.
In the following section, we will explore PolyAI’s features, pros and cons, pricing models, and user reviews compared with Elevenlabs Conversational AI and Ringly.io to help you determine the best fit for your business needs.
Note: The pricing information below is accurate at the time of writing and may be subject to change. For the most up-to-date pricing, please visit each company's pricing page.
Ringly.io has simple, usage-based pricing with no hidden fees or long-term commitments. Test drive it risk-free for 14 days, then scale up or down on month-to-month terms, or book a demo for fully tailored enterprise support.
"Seriously impressive!"
Dilmi Kottahachchi, Developer
Vapi is seriously impressive! The voices sound super natural, and the API is easy to integrate. Perfect for building voice-driven apps without the usual headaches...
"Voice AI isn't 100%"
Chris Daigle, Product Manager
Voice AI isn't 100%, but Vapi is easy to use and definitely some of the best voice AI capabilities I've seen...
Note: There are no reviews for Vapi on G2, Capterra, or Trustpilot at this time—users should be cautious and consider this when evaluating broader sentiment.
"Exceptional capability"
Anonymous Reviewer (G2)
I loved PolyAi for its exceptional capability to automate client calls. Their customer support is commendable. The interface is simple and very user friendly...
"Competitor offerings seem robotic"
Anonymous Reviewer (G2)
The assistant itself is lifelike and constantly learning... In comparison, competitor offerings seem robotic make customers feel like they are not being cared for...
Note: While there’s no single average rating number provided by G2 or other platforms in public summaries, all available written feedback points toward a strong reputation among enterprise users.
Ringly.io is known for its simplicity, and a focus on e-commerce, with features like abandoned cart recovery and order status lookups. It has a 4.8 star rating from 12 reviews on Product Hunt and other platforms.
"it stands out significantly ahead" - Bertrand, Director. We are at the initial stage of testing and have made only a few calls so far. Consequently, I have rated the product with four stars for now. However, I must express that the product has shown significant promise. When compared to competitors, it stands out significantly ahead.
"This is such a great product" - Jim Miranda, Founder. This is such a great product. I have been with you for less than a week and already closed 3 deals with it."
"It really sounds like a human" - Laix, Founder. Tried Ringly.io today and the quality of the phone calls surprises me! It really sounds like a human, and it reacts really fast. Will need to deploy it in action to see the full capabilities.
"How to automate customer service? -> Ringly.io" - Sidra Husnain, Founder.
Best for Shopify stores looking for the best way to offer 24/7 AI phone support at a fraction of the cost.
How it went when I tried setting up Ringly:
After I installed the Shopify app, the only thing I had to do was to upload my data to the knowledge base. (website was uploaded automatically)
After I did that, I could already speak to my agent via a web call.
Setting it live was as simple as picking a phone number with my area code from the dashboard. I was able to connect the number with 1 click. (The number is also free and included)
There was not really anything else to the setup.
They claim that out of the box, their agents resolve an average of 73% of support calls. They back that up with data from over 2,100 active Shopify stores.
Signup -> onboarded took only 4 minutes and 12 seconds. Most of that time was spent waiting for the knowledge to be uploaded.
Over the first 2 weeks I used it (14-day free trial), it resolved 76% of my calls on its own.
The rest of the calls were escalated to a support ticket by my agent.
(update: the more calls you get, the smarter it gets. As of today, my resolution rate is 79%.)
Standout Features (pros):
Pricing is on a results basis; you don't pay until your agent has at least a 60% resolution rate
Shopify integration is native. It will allow your agent to solve order status and refund requests on the phone.
Reviews are overall very positive, mainly because of the results-based pricing. If you don't pay unless you get results, every customer gets results.
Cons:
What’s unique about Ringly is that it is the first AI phone support tool built for Shopify.
Editors note: Ringly.io opened 5 spots for Shopify stores to pay $0 until AI resolves 60% of your support calls. You can book a call to claim it.
Want to compare other players in the market? Check out our other comparisons:
