Finding the right customer support partner can make or break your eCommerce operation.
Simply Contact has built a solid reputation, but it's not the perfect fit for every store.
Maybe their pricing doesn't match your budget. Perhaps you need different language coverage or want to explore AI-powered automation instead of traditional human agents.
Whatever your reason, there are strong alternatives worth considering.
This guide covers seven Simply Contact alternatives, ranging from AI phone support to dedicated human teams.
Each option includes real pricing, honest pros and cons, and guidance on which type of store it fits best.
What is Simply Contact?
Simply Contact is a European customer support outsourcing provider that combines human expertise with AI tools.
They've been in the eCommerce space for over 12 years and currently operate with 700+ trained agents supporting 30+ languages.
The company handles omnichannel support across phone, email, live chat, and social media.
Their pricing runs $8-15/hour for international teams and $22-30/hour for US/Canada-based agents.
They've earned a 4.8/5 rating on both Clutch and G2, with notable results like 80% of calls answered within 35 seconds for some clients.
So why do merchants look elsewhere? Common reasons include:
- Budget constraints when hourly rates add up quickly during peak seasons
- Language gaps if you need coverage in specific regions they don't support well
- Interest in AI automation to handle routine calls without staffing costs
- Faster scaling needs during Black Friday or holiday rushes
- Different integration requirements for your tech stack
What to look for in a Simply Contact alternative
Before jumping into the list, here's what actually matters when evaluating customer support providers.
Channel coverage and availability
Think about where your customers actually reach out. Phone, email, and live chat are table stakes, but do you need SMS, WhatsApp, or social media coverage too?
Also consider your hours. Some providers offer 24/7 support, while others stick to business hours with specific timezone coverage.
If you sell globally, around-the-clock availability might be worth paying for.
Pricing model fit
Pricing structures vary widely across the industry:
The cheapest option isn't always the best value. A $25/hour agent who resolves issues on first contact often beats a $10/hour agent who creates follow-up tickets.
Integration capabilities
Your support team needs access to customer data. Check compatibility with your CRM (Zendesk, Gorgias, Freshdesk, Intercom) and eCommerce platform (Shopify, WooCommerce, BigCommerce).
Native integrations beat manual workarounds every time.
If agents can pull order info without switching tabs, resolution times drop significantly.
Scalability and flexibility
Black Friday can triple your support volume overnight. Ask potential partners about their seasonal ramp-up capabilities and minimum commitments.
Month-to-month contracts give you flexibility to adjust as your business changes.
Long-term commitments might offer better rates, but they lock you in if the relationship doesn't work out.
Simply Contact alternatives at a glance
Here's a quick comparison before we dive into the details.
Use this table for a starting point. The detailed breakdown below covers what each provider actually delivers.
7 best Simply Contact alternatives for eCommerce
Each alternative below serves a different type of store.
We've included real pricing, specific features, and honest limitations based on publicly available information from each provider's website.
1. Ringly.io
Best for: Shopify stores wanting AI phone support automation
Ringly.io takes a fundamentally different approach than traditional BPOs.
Instead of hiring human agents, their AI phone agent Seth handles inbound calls automatically, resolving about 73% of calls without human intervention.
The platform integrates directly with Shopify to pull order data, process returns, and answer product questions.
Setup takes roughly 3 minutes, and the AI supports 40 languages out of the box.
What sets Ringly.io apart is the guarantee: you pay $0 until Seth resolves at least 60% of your calls.
That removes the risk of paying for automation that doesn't work.
Pricing:
Overage: $0.19/minute beyond your plan allowance.
Pros:
- No hiring, training, or management overhead
- 24/7 availability from day one
- Deep Shopify integration pulls order data automatically
- Performance guarantee (pay nothing until 60% resolution rate)
- 14-day free trial with full features
Cons:
- Best suited for routine phone calls (order status, returns, FAQs)
- Complex multi-touch issues still need human escalation
- Phone-focused rather than full omnichannel coverage
For stores spending $2,000-10,000/month on human phone support, Ringly.io often delivers comparable service at a fraction of the cost.
The math works especially well if a high percentage of your calls are "where's my order?" queries or simple return requests.
2. EverHelp
Best for: Small to large eCommerce stores needing dedicated human agents
EverHelp specializes in product-centric eCommerce support with flexible team structures.
They offer three models: talent-only (you manage), shared teams (cost-effective for lower volumes), and dedicated teams (full service).
Their case study results are strong. Brava Fabrics achieved 95% CSAT across 6,300 requests.
A tailored printing company saved EUR 144K annually with their 15-agent team. One client reduced response times from several hours to 20 seconds while cutting refund rates from 12% to 4%.
Pricing:
Expect roughly $25/hour for dedicated agents based on industry benchmarks. Custom quotes are required for specific pricing.
Pros:
- Deep eCommerce expertise with proven results
- Flexible team structures to match your growth stage
- Strong quality control processes
- Comprehensive training and onboarding programs
Cons:
- Higher cost than offshore alternatives
- 2-4 week typical onboarding timeline
- Requires volume commitment for best rates
EverHelp makes sense when you need human agents who truly understand your products. Their rigorous hiring process (multi-stage interviews with skill testing) results in better first-contact resolution, but you're paying a premium for that quality.
3. WOW24-7
Best for: Businesses needing seasonal scaling and multilingual support
WOW24-7 operates what they call "Experience Centers" across six countries (US, Colombia, Philippines, Portugal, Bulgaria, Ukraine). This global footprint enables competitive pricing while maintaining quality.
Their AI toolset is more developed than most traditional BPOs.
They offer 20+ agent-assist tools including co-pilots, auto-summary, real-time guidance, and 100% automated QA.
This blend of human agents with AI support delivers solid results: 95% CSAT, 42% faster response times, and 20% higher customer lifetime value for their clients.
Pricing:
Pros:
- Excellent value for multilingual support (20+ languages)
- Fast seasonal ramp-up capability
- Strong AI tooling augments human agents
- Flexible contracts with short notice periods
Cons:
- Smaller team size than enterprise BPOs
- May have capacity limits during peak periods
- Less brand recognition than larger competitors
WOW24-7 hits a sweet spot for cost-conscious brands with international customers. Their $9.50-10.50/hour rates are competitive, and the AI augmentation means their agents work more efficiently than pure human teams at similar price points.
4. SupportYourApp
Best for: Mid-market eCommerce and SaaS companies needing technical support
SupportYourApp offers the widest language coverage in the category at 60+ languages.
This makes them a natural choice for brands expanding into new markets where other providers can't offer native-speaker support.
They combine technical and customer support under one roof, which works well for eCommerce stores selling products that require setup assistance or troubleshooting. Their team can handle both "where's my order?" and "how do I configure this?" calls.
Pricing:
SupportYourApp offers multiple pricing models (per-agent, per-ticket, per-hour) but all require custom quotes based on:
- Service delivery model preference
- Volume requirements
- Languages needed
- Channel coverage
- Team size
Pros:
- Widest language coverage (60+ languages)
- Technical and customer support combined
- Scalable from mid-market to enterprise
- Strong integration ecosystem
Cons:
- Pricing requires custom quote
- Enterprise-focused onboarding process
- May be overkill for small stores with simple needs
SupportYourApp fits stores that need both technical depth and global language coverage.
If you're selling electronics, software, or complex products internationally, the combination of technical expertise and language breadth is hard to match.
5. HelpLama
Best for: Small Shopify stores wanting US-based support
HelpLama focuses specifically on Shopify stores with US-based agents.
Every agent is a native English speaker, which eliminates accent concerns for North American customers.
Their case studies show practical results: Svaha USA reduced response times from 24 hours to 6 hours.
YachtsBlue achieved a 20% chat-to-sale conversion rate. Rothy's increased their overall conversion rate from 10% to 15%.
Pricing:
Per-ticket pricing is also available for stores preferring variable costs.
Pros:
- Native English speakers eliminate communication barriers
- Shopify specialization means faster onboarding
- Predictable monthly costs
- Quick deployment compared to larger BPOs
Cons:
- Higher cost than offshore alternatives
- Limited language options beyond English
- Less scalable for enterprise volumes
HelpLama makes sense for US-focused Shopify stores where customer experience quality matters more than cost optimization.
If your brand voice requires flawless English and cultural familiarity, the premium is worth it.
6. Onepilot
Best for: European subscription brands and marketplaces
Onepilot operates differently than most BPOs. They use per-ticket pricing combined with a 2,000+ agent pool and proprietary AI technology.
This model works especially well for subscription commerce where ticket volumes fluctuate.
Their AI does more than assist agents. It predicts the best agent match with over 85% accuracy, pre-solves easy tickets automatically, and identifies sentiment issues before they escalate.
The combination of human expertise and AI automation delivers strong metrics: 90%+ CSAT, under 2% escalation rate, and 92% of calls answered within 30 seconds.
Pricing:
Pros:
- Pay-per-resolution model provides cost transparency
- European data residency for GDPR compliance
- Strong subscription commerce expertise
- Advanced AI routing and pre-solving
Cons:
- Less suited for US-market-focused stores
- Per-ticket costs can add up at high volumes
- Requires minimum volume for best rates
Onepilot fits European eCommerce brands, especially those in subscription or marketplace models.
The per-ticket pricing removes uncertainty from budgeting, and their ISO 27001 and 18295-1 certifications satisfy compliance requirements.
7. SupportNinja
Best for: Fast-scaling brands wanting AI-augmented human support
SupportNinja serves high-growth companies with a "Management-as-a-Service" approach.
They handle the full customer experience lifecycle: support, technical support, onboarding, conversion, and renewals.
Their AI integration is privacy-first by design.
All systems include role-based access control, PII redaction at capture, data encryption, and no cross-client data mixing. Notable clients include Happy Socks, Midjourney, and the Bill & Melinda Gates Foundation.
Pricing:
SupportNinja provides custom enterprise quotes only. Pricing depends on:
- Service type and scope
- Volume and complexity
- Required service levels
- Customization needs
Pros:
- AI and human hybrid model
- Strong for technical support requirements
- Data-driven performance optimization
Cons:
- Not eCommerce-specialized (more SaaS-focused)
- Custom pricing requires sales conversations
- Longer sales cycle for enterprise deals
SupportNinja fits high-growth brands that need the full support stack.
Their focus on startups and SaaS means they understand scaling challenges, though pure eCommerce stores might find more specialized options elsewhere.
How to choose the right Simply Contact alternative
With seven options on the table, how do you pick? Start with your primary need.
Choose AI-first (Ringly.io) if:
- You handle high volumes of routine phone calls
- "Where's my order?" and return requests dominate your queue
- You need 24/7 coverage without staffing headaches
- Budget efficiency matters without sacrificing quality
- Your store runs on Shopify
The math usually works when routine calls represent 60%+ of your volume.
Seth handles those automatically while you escalate complex issues to a smaller human team.
Choose dedicated human agents if:
- Your products require deep expertise to support
- Customer relationships drive lifetime value
- Brand voice consistency is critical
- You need true omnichannel coverage (phone, email, chat, social)
- Complex issues need human judgment
Providers like EverHelp, WOW24-7, or SupportYourApp deliver this.
Expect to pay $2,000-10,000+/month depending on team size and hours.
Consider a hybrid approach if:
- You want AI for routine calls plus humans for complex issues
- You're testing automation before full commitment
- Your volume fluctuates unpredictably
Many stores find the best results by combining Ringly.io for phone automation with a smaller human team for email and escalations.
This hybrid model often costs less than pure human outsourcing while maintaining quality where it matters.
Total cost comparison:
Try AI phone support for your eCommerce store
AI phone support is gaining traction for a reason. Stores using Ringly.io report 70%+ cost savings compared to traditional outsourcing, with resolution rates around 73%.
Seth handles order tracking, returns, and FAQs automatically while your team focuses on growth.
Setup takes 3 minutes with Shopify integration, and you pay nothing until the AI proves itself with a 60%+ resolution rate.
The 14-day free trial includes full features, so you can test with real customer calls before committing.
Start your free trial and see how AI phone support compares to your current setup.
Frequently Asked Questions
What makes a good Simply Contact eCommerce alternative?
The best Simply Contact alternative depends on your specific needs. Look for providers with eCommerce experience, your required language coverage, compatible integrations (Shopify, Zendesk, etc.), and pricing that fits your volume. AI-first options like Ringly.io work well for routine calls, while human BPOs handle complex issues better.
How much does a Simply Contact eCommerce alternative typically cost?
Pricing varies widely. AI phone support runs $99-349/month for most stores. Human outsourcing ranges from $9.50-25/hour depending on location and expertise. Per-ticket models cost EUR 1.20-2.50 per resolved ticket. The right Simply Contact alternative balances cost with the quality your customers expect.
Can AI replace human agents as a Simply Contact eCommerce alternative?
AI handles routine calls (order status, returns, FAQs) well, resolving 60-73% without human help. Complex issues, emotional customers, and edge cases still need people. Many stores use AI as their primary Simply Contact alternative for phone support while keeping a smaller human team for escalations.
Which Simply Contact eCommerce alternative works best for Shopify stores?
Ringly.io and HelpLama both specialize in Shopify. Ringly.io offers AI phone automation with native Shopify integration for order data. HelpLama provides US-based human agents with Shopify expertise. Your choice depends on whether you prefer AI efficiency or human touch.
How long does it take to switch to a Simply Contact eCommerce alternative?
Timeline depends on the provider. AI solutions like Ringly.io deploy in minutes. Human BPOs typically need 2-4 weeks for recruitment, training, and knowledge transfer. Budget extra time if you're migrating knowledge bases, call scripts, or custom workflows from Simply Contact.
What integrations should a Simply Contact eCommerce alternative support?
At minimum, look for Shopify or your eCommerce platform, your helpdesk (Zendesk, Gorgias, Freshdesk, Intercom), and any CRM you use. Some Simply Contact alternatives also integrate with Slack, Twilio, Zapier, and Make.com for custom workflows.
Is AI phone support secure enough to use as a Simply Contact eCommerce alternative?
Reputable AI providers maintain security standards. Ringly.io operates under GDPR as an EU-based company. When evaluating any Simply Contact alternative, check for PCI DSS compliance (for payment data), data encryption, and clear privacy policies. Ask about data residency if you serve European customers.
