Peak Support has built a solid reputation as a quality-focused BPO since its founding in 2015.
With a 4.4-star Glassdoor rating and operations across five global regions, they're a legitimate option for customer service outsourcing.
But they're not the only game in town.
Some businesses need more transparent pricing, others want deeper AI integration, and some prefer a fully automated approach to phone support.
I dug into the top alternatives spanning traditional BPO providers and AI-powered solutions.
This guide covers what each option does well, where they fall short, and which type of business each one fits best.
The evaluation focused on pricing transparency, service scope, geographic coverage, and technology approach.
Editor’s note: Want to hear some sample support calls made for your Shopify store?
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What is Peak Support?
Peak Support is a Massachusetts-based BPO founded in 2015.
They specialize in customer support, technical support, and content moderation with a quality-over-volume approach.
Their agents average 8+ years of experience, which is substantially higher than the industry norm of 2-3 years.
The company maintains a 95% quality assurance score and operates in the Philippines, Colombia, India, Europe, and the US.
What sets them apart is their emphasis on company culture.
Their 4.4-star Glassdoor rating reflects strong employee satisfaction, which translates to better customer interactions.
They've also built AI-driven CX acceleration tools including sentiment analysis, chatbots, and in-browser RPA.
The main reasons businesses look for alternatives include the custom pricing model (no published rates), specific industry requirements, or a preference for AI automation over traditional human agents.
What to look for in a Peak Support alternative
Not all BPO providers or support solutions serve the same purpose. Here's what matters when evaluating your options.
Service scope determines whether you need full-service BPO (customer support, technical support, back-office) or specialized support for a single channel. Some providers focus exclusively on phone or chat, while others handle everything from content moderation to data processing.
Pricing model varies dramatically. Most traditional BPOs require custom quotes, but a few publish transparent rates. You'll encounter per-hour pricing, per-resolution fees, monthly retainers, or usage-based models. Know your volume before comparing.
Geographic coverage affects both cost and availability. Nearshore (Latin America) and offshore (Philippines, India) teams typically cost less than US-based agents. Some operations need 24/7 coverage across time zones, while others only require business-hours support.
Industry specialization matters for regulated sectors. SaaS, e-commerce, fintech, and healthcare each have unique requirements. A provider with deep experience in your vertical will ramp up faster.
Technology approach is the biggest dividing line. Traditional BPOs use human agents (sometimes AI-assisted), while newer solutions offer full automation. Decide whether you want AI to support your team or replace routine interactions entirely.
Quick comparison of Peak Support alternatives
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PartnerHero leads on outcome-based pricing while Ringly.io offers the only fully AI-powered phone option
7 best Peak Support alternatives
1. PartnerHero
PartnerHero has merged with Crescendo AI to create an integrated AI + human customer support platform.
The combined entity focuses on omnichannel CX with proprietary agentic AI capabilities.
Their approach is outcome-based: you pay per resolution rather than per seat. This flips the traditional BPO model where you pay regardless of results.
Key features:
- AI-assisted CX teams with Crescendo AI technology
- Omnichannel support (phone, email, chat, social)
- 100% automated quality assurance built into the platform
- Human-in-the-loop oversight for AI decisions
- 50+ language support
Pricing:
Source: PartnerHero pricing
Pros:
- Outcome-based pricing aligns incentives with performance
- 99.8% resolution accuracy across their AI + human system
- Less than 2 weeks from agreement to live support
Cons:
- $2,900/month minimum may exclude smaller businesses
- Non-standard integrations require additional fees
Best for: Companies wanting performance-guaranteed support where fees tie to actual resolutions, not headcount.
2. SupportNinja
SupportNinja is an Austin-based BPO founded in 2015 that emphasizes privacy-first AI.
Their approach is "AI makes agents more human" by streamlining workflows so human agents can focus on empathy and problem-solving.
They serve SaaS, AI, e-commerce, healthcare, fintech, and supply chain companies with full-lifecycle CX, covering everything from customer onboarding to renewals.
Key features:
- Privacy-First AI with PII redaction at capture point
- Full-lifecycle CX (onboarding, support, conversion, renewals)
- SOC 2 Type 2, PCI-DSS 4, HIPAA, and GDPR certifications
- Role-based access control and strict data isolation
- Operations in Austin and the Philippines
Pricing: SupportNinja offers three engagement models.
No published per-month rates. Contact for quotes. Source: SupportNinja pricing
Pros:
- Privacy built into every workflow, not bolted on
- Flexible engagement models (you choose how hands-on to be)
- Strong compliance certifications for regulated industries
Cons:
- No transparent pricing requires consultation before understanding costs
- May be overkill for teams needing only basic support
Best for: SaaS and tech companies in regulated industries needing full-lifecycle CX with robust compliance.
3. Helpware
Helpware operates as a multi-division platform with four distinct service lines: CX, AI, Tech, and Media.
Founded in 2015, they position as "Human-Centered, AI-Powered" with operations across 10+ countries.
This breadth means they can support customer experience, technology development, and marketing under one roof. It's a different model than pure-play BPOs.
Key features:
- Helpware CX: omnichannel support, technical support, content moderation
- Helpware AI: AI implementation services, training data services
- Helpware Tech: custom software development, cloud/DevOps, product discovery
- Helpware Media: brand strategy, paid media, SEO, UX/UI design
- Global presence including US (Kentucky), Germany, and Philippines
Pricing: Custom pricing only. Contact hello@helpware.com or +1 (949) 273-2824 for proposals.
Pros:
- Integrated services spanning CX, technology, and marketing
- Global delivery network with local expertise in 10+ countries
- Can support digital transformation projects end-to-end
Cons:
- No pricing transparency
- Broad focus may mean less depth in any single specialty
Best for: Companies needing a partner who can handle CX alongside technology and marketing initiatives.
4. Boldr
Boldr differentiates on values. Their "Three C's" model balances Clients, Communities, and Careers, positioning them as an ethical outsourcing choice.
They operate with 1,500+ team members across the US, Canada, Mexico, South Africa, and the Philippines.
Their tagline, "Outsource your work, not your values," reflects a focus on sustainable, impact-driven partnerships.
Key features:
- Managed outsourcing and employer-of-record services
- Customer support, technical support, support engineering
- AI strategy and implementation consulting
- Finance, accounting, and data services
- Technology-agnostic (works with your existing tools)
Pricing: Custom quotes only.
Pros:
- Impact-driven model appeals to purpose-aligned companies
- 1,500+ team provides scale while maintaining quality focus
- Effortless onboarding with comprehensive readiness programs
Cons:
- No transparent pricing
- Smaller than enterprise BPOs, which may limit capacity for massive-scale operations
Best for: Purpose-driven companies wanting an outsourcing partner whose values match their own.
5. TaskUs
TaskUs operates at enterprise scale with 30+ delivery centers across 13 countries.
Their model emphasizes "Stronger teams, Smarter technology, Safer outcomes" with services spanning customer support, trust & safety, AI advancement, and business growth.
The geographic diversity is significant. They maintain locations in the US, Mexico, Colombia, Ireland, Croatia, Serbia, Greece, Egypt, India, Malaysia, Taiwan, Philippines, and Japan.
Key features:
- 30+ languages spoken across global delivery network
- Trust & safety and content moderation at scale
- AI advancement (data annotation, labeling, model training)
- Partnerships with NVIDIA, AWS, Kustomer, Zendesk
- ISO 31700-1 Privacy by Design certification
Pricing: Enterprise custom pricing. Contact directly for proposals.
Pros:
- True global scale with 30+ locations across 13 countries
- Deep trust & safety expertise for platforms needing content moderation
- Strong AI data services for ML model training
Cons:
- Enterprise focus means smaller businesses aren't the target
- Cost-efficiency model prioritizes scale over boutique customization
Best for: Large enterprises needing high-volume, multilingual support with content moderation capabilities.
6. Helplama
Helplama is the outlier in this list: they actually publish their pricing.
Starting at $399/month, they offer US-based agents with a "no rotation" policy, meaning the same dedicated team stays with your account.
Their approach prioritizes transparency and continuity.
They specialize in SaaS, e-commerce, hospitality, and local services with coverage options ranging from business hours to 24/7.
Key features:
- Transparent pricing starting at $399/month
- US-based agents only (no offshore operations)
- Long-term dedicated agents with no rotation
- Email, live chat, phone, and social media support
- Industry specialization in SaaS, e-commerce, and hospitality
Pricing: Published rates with clear coverage options.
Pros:
- Only major BPO in this comparison with published starting price
- Dedicated agents develop deep knowledge of your business
- CSAT progression typically improves from 90% (month 1) to 98% (month 3)
Cons:
- US-only may not suit businesses needing global timezone coverage
- Smaller provider with potential capacity constraints
- Focused on support, not broader BPO services
Best for: Budget-conscious SMBs wanting transparent pricing and US-based agents who won't rotate off your account.
7. Ringly.io
Ringly.io takes a completely different approach. Instead of human agents, their AI phone agent "Seth" handles inbound customer calls 24/7.
Built specifically for e-commerce, Seth answers questions, looks up orders, processes returns, and escalates to humans only when needed.
Currently deployed in 2,100+ Shopify stores, Seth achieves a 73% autonomous resolution rate. That means roughly three out of four calls complete without any human involvement.
Key features:
- AI phone agent handling calls around the clock
- Deep Shopify integration (pulls orders, products, customer data directly)
- 40+ language support
- Call recordings, transcripts, and analytics
- Setup in 3 minutes with no-code onboarding
- Escalation rules for complex issues
Pricing: Transparent usage-based tiers.
Source: Ringly.io pricing
Pros:
- 24/7 availability without paying for overnight human staff
- 73% average resolution rate means significant cost savings
- Deploy in minutes, not weeks
- Transparent pricing with no hidden fees
Cons:
- Phone-focused (doesn't cover email or chat yet)
- Best suited for e-commerce and Shopify stores specifically
Best for: E-commerce businesses wanting to automate phone support without hiring a BPO or managing human agents.
Try Ringly.io free for 14 days
How to choose the right Peak Support alternative
Choose a traditional BPO (PartnerHero, SupportNinja, Helpware, Boldr, TaskUs) if:
- You need human agents for complex, nuanced conversations
- Your support spans multiple channels (phone, email, chat, social)
- You want dedicated teams that integrate with your operations
- Compliance requirements (HIPAA, PCI) demand human oversight
Choose Helplama if:
- Budget is a primary concern and you want transparent pricing upfront
- You're a smaller business testing outsourced support for the first time
- You prefer US-based agents without the offshore timezone complications
Choose an enterprise BPO (TaskUs, Helpware) if:
- You handle massive volumes requiring global scale
- You need support across 30+ languages and multiple regions
- Content moderation and trust & safety are priorities
Choose Ringly.io if:
- Phone support is your primary channel
- You run an e-commerce or Shopify store
- You want 24/7 coverage without paying for overnight human staff
- Cost savings through automation matters more than human touch for routine calls
The right choice depends on your volume, channels, budget, and whether you prefer human agents or AI automation for handling routine inquiries.
Automate your phone support with Ringly.io
Traditional BPOs require contracts, onboarding time, and ongoing management. If your e-commerce business spends significant resources on phone support for order tracking, returns, and FAQs, AI automation offers a different path.
Seth, Ringly.io's AI phone agent, integrates directly with Shopify to answer customer questions with real order data. No scripts to write, no agents to train, no night shifts to staff.
What you get:
- 24/7 phone support in 40+ languages
- 73% average resolution rate without human intervention
- Call recordings and transcripts for quality review
- Escalation to your team when needed
Setup takes 3 minutes. Your first 14 days are free, and billing only starts after Seth resolves at least 60% of calls.
Frequently Asked Questions
What are the best Peak Support alternatives for small businesses?
Helplama offers transparent pricing starting at $399/month with US-based agents, making it accessible for SMBs. Ringly.io starts at $99/month for e-commerce phone support automation. Both provide clear pricing without requiring enterprise-scale commitments.
Which Peak Support alternatives offer transparent pricing?
Helplama publishes rates starting at $399/month. PartnerHero discloses per-resolution pricing ($1.25-$2.25/solve plus $2,900/month base). Ringly.io offers clear plans from $99-$1,099/month. Most traditional BPOs use custom quotes only.
Are there Peak Support alternatives with AI-powered automation?
Yes. PartnerHero integrates Crescendo AI with human agents. SupportNinja uses privacy-first AI to enhance agent workflows. Ringly.io offers fully automated AI phone support specifically for e-commerce, resolving 73% of calls without humans.
What Peak Support alternatives work best for e-commerce businesses?
Ringly.io is purpose-built for e-commerce with direct Shopify integration. Helplama specializes in e-commerce support with dedicated agents. SupportNinja and PartnerHero both serve e-commerce clients with AI-assisted human teams.
Which Peak Support alternatives have global coverage?
TaskUs operates in 13 countries with 30+ delivery centers and 30+ languages. Helpware has presence in 10+ countries. Boldr spans 5 countries with 1,500+ team members. Peak Support itself operates in 5 global regions.
What Peak Support alternatives are best for SaaS companies?
SupportNinja specializes in SaaS with full-lifecycle CX (onboarding through renewal) and strong compliance certifications. PartnerHero serves SaaS clients like Miro and Airtable. Helplama offers dedicated SaaS and technical support specialists.
Are there Peak Support alternatives that offer phone support automation?
Ringly.io provides full phone support automation through their AI agent Seth, deployed in 2,100+ Shopify stores with 73% autonomous resolution. Traditional BPOs like SupportNinja and PartnerHero use AI to assist human phone agents rather than replace them entirely.
