Finding the right AI customer support solution for your online store can feel overwhelming.
Octocom has gained popularity as an AI chatbot for e-commerce, but it's not the only option.
Whether you're looking for better pricing, different features, or support for channels beyond chat, there are several strong alternatives worth considering.
Editor’s note: Want to hear some sample AI support calls made for your Shopify store?
- Just paste your store URL
- Get sample calls in under 20 seconds (no email required)
- Listen to demo calls for my store
This guide compares seven of the best Octocom alternatives, covering everything from budget-friendly chatbots to enterprise-grade solutions.
We've researched pricing, features, and real customer results to help you make an informed decision.
Why consider Octocom alternatives?
While Octocom offers solid features for e-commerce chat support, it may not fit every business.
Here are common reasons merchants look elsewhere:
Pricing concerns. At $100 per month for the entry plan, smaller stores might find more affordable options that still deliver core functionality.
Platform limitations. Octocom focuses on chat-based support. If your customers prefer phone calls or you want to offer voice support, you'll need a different solution.
Specific integration needs. Some businesses require deeper integrations with specific tools or workflows that Octocom doesn't natively support.
Different AI capabilities. Depending on your use case, you might prefer AI models from specific providers or need features like voice AI on WhatsApp.
Scalability requirements. Enterprise businesses often need more robust governance, multi-agent orchestration, or hybrid deployment options.
Top Octocom alternatives compared
Here's a quick comparison of all seven alternatives we'll cover in detail:
The best Octocom alternatives in 2026
1. Ochatbot
Ochatbot is an AI chatbot platform designed specifically for e-commerce and customer service.
Created by Ometrics, it offers both generative AI and scripted NLP options, with a strong focus on increasing sales while reducing support tickets.
Key features include order status tracking directly in chat, add-to-cart functionality from the chat window, abandoned cart recovery reminders, and 24/7 automated customer service.
The platform syncs with your product feed for real-time information and uses page targeting to engage shoppers at optimal moments.
Ochatbot also offers upsell and cross-sell recommendations, AI Happiness Sentiment analysis to gauge customer mood, and real-time AI training that continuously learns about your products.
Pricing starts with a genuinely free plan covering 500 monthly visitors and 100 products.
Paid plans begin at $47 per month for 3,000 visitors and 3,000 products, scaling up to $497 per month for 100,000 visitors and unlimited products.
This makes Ochatbot one of the most accessible options for stores just starting with AI support.
Best for: Small to medium e-commerce stores looking for a free entry point and revenue-focused features.
The platform supports Shopify, BigCommerce, WooCommerce, and Magento.
Ochatbot claims a 20-40% revenue increase when shoppers engage, 25-45% reduction in support tickets, and 5-20% increase in average order value.
2. VanChat
VanChat is an AI shopping assistant built exclusively for Shopify stores.
It leverages advanced AI models including GPT-4o and Claude3 to deliver personalized customer service and drive sales through proactive engagement.
Key features include 97% accuracy on product comparisons, order tracking, and sizing questions.
The self-learning AI continuously improves from your store's text, images, and videos.
VanChat automates order checks, updates, and adding items to cart while providing personalized recommendations based on customer preferences and shopping habits.
The platform also offers proactive sales features like discount reminders and needs activation pop-ups.
Pricing is straightforward with three tiers: Starter at $19 per month (up to 100 monthly visitors), Advanced at $49 per month (up to 1,000 visitors), and Pro at $99 per month (up to 10,000 visitors). This makes VanChat significantly more affordable than Octocom for smaller stores.
Best for: Shopify-only stores wanting cutting-edge AI models at a budget-friendly price.
Notable customer results include Waterdrop achieving a 50% boost in customer satisfaction in three months, Aquastrong generating $45K in additional sales in two months, and Kind Oasis reporting a 13,027% ROI.
Integrations include Shopify Inbox, Gorgias, Klaviyo, Instagram, and Facebook.
3. Wizybot
Wizybot is an AI chatbot specifically designed for Shopify stores with a strong focus on WhatsApp, Instagram, and Facebook Messenger integration.
It supports an impressive 95 languages, making it one of the most multilingual options available.
Key features include abandoned cart recovery through messaging apps, AI-powered product recommendations, and automated responses to common customer questions.
The platform excels at conversational commerce, allowing customers to browse products and complete purchases without leaving their preferred messaging app. Wizybot also offers human handoff capabilities when queries require personal attention.
Pricing starts with a free plan for up to 100 conversations per month, making it accessible for small stores testing AI support.
Paid plans scale based on conversation volume, with the Starter plan at $39 per month for up to 500 conversations.
Higher tiers add features like advanced analytics, custom branding, and priority support.
Best for: Shopify stores with international customers who prefer messaging apps over traditional chat widgets.
The 95-language support makes Wizybot ideal for merchants selling globally.
The platform's focus on WhatsApp Business API integration is particularly valuable for regions where WhatsApp dominates customer communication.
4. LimeChat
LimeChat provides enterprise-grade AI agents for both growth and support, specifically targeting e-commerce businesses with more complex needs.
They offer two distinct products: AI Agent for Growth (marketing) and AI Agent for Support (customer service).
Key features include Level 3 conversational AI with multi-LLM architecture delivering 4.5 CSAT scores.
Unique capabilities include Voice AI Agent for voice conversations on WhatsApp, a Campaign Builder for interactive WhatsApp marketing, and AI-powered CRM functionality.
The platform offers abandoned checkout recovery with 1-click automation, COD verification flows, image recognition for processing images in conversations, and Agent Copilot for assisting human agents.
Pricing uses a personalized model based on your selected suite (Marketing or Support), conversation volume, and AI automation tier.
The AI Marketing & Growth Suite focuses on abandoned checkout, reorders, broadcasts, and growth AI agents.
The AI Support Suite handles order tracking, returns, refunds, and AI agents on both chat and voice.
Best for: Larger e-commerce businesses needing enterprise features, voice AI capabilities, and strong compliance.
LimeChat is SOC 2, GDPR, and ISO27001 compliant and supports 20+ Indian languages.
Customer results include Kapiva automating 90% of queries, Wow Skin Science achieving 84% automation, and The Indus Valley generating 15x ROI from WhatsApp.
5. Social Intents
Social Intents takes a different approach by enabling customer support directly from the collaboration tools your team already uses.
Instead of learning new software, your team responds to customers from Microsoft Teams, Slack, or Google Chat.
Key features include deep integration with Microsoft Teams channels, Slack as an omni-channel support hub, and Google Chat management including Gmail integration.
The AI chatbot can be trained on your website content in one click and supports multiple AI models including ChatGPT, Claude, and Gemini.
Smart handoff ensures AI escalates to humans with full context. The platform also offers WhatsApp Business API integration and supports 80+ languages with auto-detection.
Pricing starts at $39 per month for the Starter plan (1 widget, 3 agents, 200 chats), $69 for Basic (2 widgets, unlimited agents, 1,000 chats), $99 for Pro (5 widgets, unlimited agents, 5,000 chats, all AI models), and $199 for Business (10 widgets, unlimited agents, 10,000 chats).
This makes it competitive with Octocom while offering unique collaboration features.
Best for: Teams heavily invested in Microsoft Teams, Slack, or Google Workspace who want to avoid switching between apps.
With 50,000+ businesses using the platform, a 4.8/5 rating on G2 and Capterra, and a 99.9% uptime SLA, Social Intents has proven reliability.
The AI handles 75% of questions automatically.
6. IBM watsonx Assistant / Orchestrate
IBM watsonx Orchestrate (formerly watsonx Assistant) is an enterprise-grade conversational AI and automation platform designed for large organizations with complex requirements.
Key features include multi-agent orchestration for coordinating teams of AI agents working together, no-code and pro-code AI agent building, and an agent catalog with 100+ domain-specific prebuilt agents.
The platform offers 400+ prebuilt tools for common workflows, governance and observability with centralized oversight and guardrails, and hybrid deployment options for cloud and on-premises.
As an open solution, it works with any AI agent without vendor lock-in.
Pricing starts at $530 per month for the Essentials plan, which includes agent building, workflow processing, catalog access, custom tool creation, core AI and LLMs, security and access control, and agent ops and governance.
The Standard plan at $6,360 per month adds higher usage limits, document volumes, and message throughput.
Best for: Large enterprises needing robust governance, multi-agent orchestration, and hybrid deployment options.
Notable customers include UFC, Scuderia Ferrari HP, Dun & Bradstreet, and IBM itself (where 94% of 10M+ annual HR requests are resolved instantly).
Available on IBM Cloud, AWS Marketplace, or on-premises.
7. Ringly.io
Ringly.io offers something fundamentally different from the other alternatives on this list: AI phone support instead of chat.
Seth, the AI phone support rep, answers calls 24/7 for Shopify stores, handling the same customer support tasks as chatbots but over the phone.
Key features include AI phone support that answers every call around the clock, order tracking lookups, returns and exchange handling, and answers to product, policy, and FAQ questions. Seth intelligently escalates to human agents when needed and supports 40 languages.
The platform provides full call recordings, analytics, and native Shopify integration. Setup takes just three minutes with no coding required.
Pricing starts at $349 per month for the Grow plan, which includes 1,000 minutes (approximately 500 calls), with overage at $0.19 per minute.
The Scale plan at $1,099+ per month includes 3,000+ minutes, custom setup, and a private Slack channel.
A unique guarantee lets you pay $0 until Seth resolves at least 60% of 100 calls within 21 days.
Best for: Shopify stores where customers prefer phone support or businesses wanting to offer voice as a channel alongside chat.
Performance metrics show a 73% average resolution rate across 2,100+ stores, 5.9x average ROI, and 83% cost savings compared to human agents.
With 2,179+ Shopify brands using the platform, Ringly.io has proven traction in the e-commerce phone support space.
How to choose the right Octocom alternative
Selecting the best AI customer support solution depends on several factors specific to your business:
Business size and volume. Small stores with limited traffic might start with Ochatbot's free plan or VanChat's $19 tier.
High-volume operations should consider LimeChat's enterprise features or IBM watsonx for robust orchestration.
Platform integration. If you're on Shopify, VanChat and Ringly.io offer the deepest native integration.
For multi-platform support, Ochatbot covers Shopify, BigCommerce, WooCommerce, and Magento.
Channel preferences. Most alternatives focus on chat, but if your customers prefer phone calls, Ringly.io is the clear choice.
For voice on WhatsApp specifically, LimeChat offers this capability.
Team workflow. If your team lives in Microsoft Teams or Slack, Social Intents eliminates context switching by bringing support into those tools.
Budget constraints. Ochatbot's free tier and VanChat's low starting price make them accessible for bootstrapped stores.
IBM watsonx and LimeChat target enterprises with corresponding budgets.
AI capabilities. Consider whether you need specific AI models (VanChat uses GPT-4o and Claude3), multi-agent orchestration (IBM watsonx), or self-learning capabilities (most platforms offer this).
Getting started with AI customer support
The best way to find the right Octocom alternative is to test a few options during their free trial periods.
Most platforms offer 14-day trials, giving you enough time to evaluate how well they integrate with your store and handle real customer questions.
Start by identifying your biggest pain point: Is it handling high chat volumes?
Reducing response times? Offering phone support? Cutting support costs? Then match that need to the alternative that specializes in solving it.
For stores specifically interested in automating phone support, start your free trial with Ringly.io.
Seth can be set up in three minutes and you'll only pay once he proves he can resolve at least 60% of your calls.
With 73% of calls resolved without human intervention on average, you might be surprised how much of your phone support can be automated while keeping customers happy.
