Finding the right outsourcing partner is a bit like hiring a key employee.
You want someone reliable, capable, and aligned with how your business operates.
Magellan Solutions has been a go-to for many small and medium businesses since 2005, offering Philippines-based call center and BPO services.
But they are not the only option, and depending on your needs, they might not be the best fit.
Maybe you need transparent pricing instead of "contact us for a quote." Perhaps you want AI-powered support rather than traditional call centers.
Or you might simply want to compare what else is out there before making a decision.
This guide breaks down 7 Magellan Solutions alternatives, comparing what they offer, what they cost, and who they work best for.
What is Magellan Solutions?
Magellan Solutions is a Philippines-based BPO company founded in 2005.
They specialize in inbound and outbound call center services, customer service outsourcing, telemarketing, and data processing.
With 250-500 employees and estimated revenue of $5-25 million, they position themselves specifically for small and medium enterprises looking for affordable outsourcing options.
Their headquarters are in Mandaluyong City, Manila, with additional offices in California and Florida.
The company emphasizes English-speaking agents, flexible engagement models, and cost-effective solutions for growing businesses.
One thing to note: there is significant brand confusion between Magellan Solutions (the BPO company) and Magellan Health (a healthcare management company).
They are completely separate entities. This article focuses exclusively on the BPO provider.
How we evaluated these Magellan Solutions alternatives
To create a useful comparison, we looked at several factors that matter when choosing an outsourcing partner:
- Pricing transparency - Do they publish rates or require sales calls?
- Service range - What channels do they cover (phone, chat, email, social)?
- Geographic location - Where are agents based? (Philippines, US, hybrid)
- Technology - Do they offer AI, automation, or modern platforms?
- Scalability - Can they grow with your business?
We focused on alternatives that serve SMEs, since that is Magellan Solutions' core market.
Each option on this list offers something distinct, whether that is transparent pricing, AI capabilities, or specific industry expertise.
Magellan Solutions alternatives at a glance
Now let us look at each alternative in detail.
1. HelpSquad
HelpSquad is a 24/7 omnichannel BPO service based in the United States.
Unlike many competitors, they publish their pricing upfront and offer US-based customer support representatives starting at $8 per hour.
What they offer
HelpSquad provides comprehensive customer service across phone, email, chat, SMS, and social media.
They also offer virtual assistants and virtual receptionists for back-office tasks like order processing, research, data entry, and accounting support. Their platform includes AI-enhanced tools to help agents respond faster and more accurately.
Pricing
Source: HelpSquad pricing
All plans include weekly chat reports, custom lead forms, real-time transcripts, and Facebook/SMS integration. They also offer a 14-day free trial and a pay-per-lead option starting at $5 per lead.
Pros and cons
Pros:
- Transparent, published pricing (rare in BPO)
- US-based agents at competitive rates
- 14-day free trial available
- 5.0/5 Clutch rating from 11 reviews
- HIPAA-compliant for healthcare
Cons:
- Chat-focused (may not suit voice-heavy needs)
- Smaller operation than enterprise providers
- Limited to US-based agents (no offshore options)
Best for
HelpSquad works well for small to mid-sized businesses that want affordable, US-based support with clear pricing.
Healthcare practices appreciate their HIPAA compliance, while e-commerce companies benefit from their 24/7 chat coverage.
2. Helpware
Helpware takes a different approach from traditional BPOs.
They operate four divisions (CX, AI, Tech, and Media) that work together to provide integrated business solutions.
What they offer
Their CX division covers customer support, consulting, AI solutions, operations, back office, and technical support.
The AI division offers AI product development, implementation services, and training data. Their Tech division handles software development, cloud solutions, and digital transformation. The Media division covers marketing, creative, and campaign management.
Pricing
Helpware does not publish pricing. You will need to contact their sales team for custom quotes based on your requirements.
Pros and cons
Pros:
- Integrated approach across CX, AI, Tech, and Media
- Can build custom solutions, not just provide agents
- Global delivery capabilities
- AI-first positioning with modern tools
Cons:
- No transparent pricing
- Likely has minimum commitments
- May be overkill for simple support needs
- More complex than straightforward BPO providers
Best for
Helpware suits mid-market to enterprise companies that need more than just customer service agents. If you are looking for AI transformation, custom software development, or integrated marketing alongside your support operations, their model makes sense.
3. Alorica
Alorica is a global customer experience leader with massive scale. They serve Fortune 500 companies across 17 countries with over 100,000 employees.
What they offer
Alorica provides end-to-end CX solutions including strategy, technology, and execution.
Their Alorica IQ innovation hub develops AI-powered tools like Accent Harmonization, ReVoLT, and evoAI. They specialize in healthcare, retail, travel, and utilities with deep industry expertise.
Source: Alorica solutions
Pricing
Enterprise-level pricing only. Contact sales for custom quotes.
Pros and cons
Pros:
- Massive scale (100K+ employees)
- 25+ years of CX experience
- 17-country global footprint
- 9 technology awards in 2025
- Strong AI capabilities through Alorica IQ
Cons:
- Enterprise-focused (overkill for most SMEs)
- No published pricing
- Less personal attention due to scale
- Bureaucratic processes compared to smaller providers
Best for
Alorica is built for large enterprises with complex, global needs.
If you are a Fortune 500 company needing support in 17 countries with advanced AI capabilities, they are a proven choice. For smaller businesses, they are likely too expensive and resource-intensive.
4. Ringly.io
Ringly.io offers something different from traditional BPOs: AI-powered phone support specifically built for e-commerce.
Their AI agent "Seth" handles customer calls without human intervention for the majority of interactions.
What they offer
Seth acts as a first-line phone support agent that answers questions, looks up orders, processes returns and exchanges, and escalates to humans only when necessary.
The platform integrates deeply with Shopify, supports 40+ languages, and provides call recordings, transcripts, and analytics.
Pricing
Overage minutes cost $0.19 per minute. They offer a unique trial: you pay nothing until Seth resolves at least 60% of your calls over 100 calls in the first 21 days.
Source: Ringly.io pricing
Pros and cons
Pros:
- Resolves 70-73% of calls without human agents
- Transparent, published pricing
- 3-minute setup process
- Deep Shopify integration
- 40+ language support
- 14-day free trial with performance guarantee
Cons:
- Phone-focused (not for chat/email-heavy businesses)
- E-commerce specialized (less relevant for other industries)
- AI handling may not suit complex support scenarios
Best for
Ringly.io is ideal for e-commerce stores, especially Shopify merchants, that want to automate phone support.
If you are dealing with repetitive calls about order status, returns, and FAQs, Seth can handle most of them while you focus on growth.
Want to see how AI phone support works for your store? Start your free trial and pay nothing until Seth proves he can handle your calls.
5. ModSquad
ModSquad pioneered content moderation and community management as services.
They use a unique "Mod" model where the top 1% of CX experts choose projects that match their skills and interests.
What they offer
ModSquad provides customer support, content moderation, community management, and Trust & Safety services.
They also offer strategy consulting and technical integration services. Their platform, Cubeless, is a patent-pending secure workspace for remote teams.
Source: ModSquad services
Notable clients include Spotify (where they achieve 92% CSAT), Harry Potter, Wharton, and the US Department of State.
Pricing
Custom pricing based on project scope and hourly rates. Contact sales for quotes.
Pros and cons
Pros:
- Pioneers in content moderation
- Unique "Mod" model with expert-matched agents
- 92% CSAT rates for major clients
- Secure Cubeless platform
- Flexible, on-demand staffing
Cons:
- No published pricing
- Variable quality depending on Mod assignment
- Project-based model may not suit ongoing support needs
Best for
ModSquad excels for brands needing content moderation, community management, or gaming industry support. Their flexible model works well for companies with fluctuating support needs or specialized requirements.
6. Sitel Group (Foundever)
Sitel Group has rebranded to Foundever, positioning itself as a forward-thinking CX partner.
They are one of the few truly global players with massive scale and reach.
What they offer
Foundever delivers 9 million customer experiences daily across 60+ languages and 45 delivery countries.
They offer comprehensive CX outsourcing, AI-driven customer experiences, and digital transformation services. Their culture has earned multiple Great Place to Work certifications.
Source: Foundever solutions
Pricing
Enterprise pricing only. Contact sales for custom quotes.
Pros and cons
Pros:
- True global scale (45 countries, 150K+ associates)
- Handles 9M experiences daily
- 60+ language support
- HITRUST certified for security
- Multiple industry awards
Cons:
- Enterprise-focused (not for SMEs)
- No transparent pricing
- Bureaucratic due to size
- Slow to adapt compared to agile competitors
Best for
Foundever suits global enterprises needing massive scale and proven stability. If you need support across dozens of countries with consistent quality, they have the infrastructure. For smaller businesses, their scale is unnecessary and likely cost-prohibitive.
7. HiredSupport
HiredSupport offers flexible outsourcing with a choice of offshore, nearshore, or onshore delivery models.
They rank as a Top 3 Customer Service Outsourcing Company on Clutch.
What they offer
HiredSupport covers customer support, data annotation, live chat, email support, answering services, e-commerce support, phone support, content moderation, back office, virtual assistants, and telemarketing.
They claim 53% reduction in response times and 37% increase in CSAT scores for clients.
Source: HiredSupport services
Pricing
Custom quotes starting around $399/month. They offer a free trial to test their services.
Location options
- Offshore - Distant countries (Pakistan, Philippines) for cost savings and 24/7 coverage
- Nearshore - Neighboring countries (Mexico for US clients) for bilingual support and better time zones
- Onshore - Within the USA for cultural alignment and compliance
Pros and cons
Pros:
- Three location models to choose from
- Free trial available
- Published case studies with results
- Top 3 Clutch ranking
- Quick onboarding (within days)
Cons:
- No fully transparent pricing
- Smaller operation than enterprise providers
- Limited enterprise features
Best for
HiredSupport works well for startups and small businesses that want flexibility in where their support team is located. Their free trial and case studies make them a lower-risk option for companies new to outsourcing.
Key factors when choosing a BPO partner
Selecting an outsourcing partner involves more than comparing prices. Here is what to consider:
Location matters
Philippines-based providers like Magellan Solutions offer cost-effective English-speaking support. US-based options like HelpSquad provide cultural alignment at higher rates. AI solutions like Ringly.io remove location constraints entirely.
Pricing models vary
Some providers charge per hour, others per ticket or conversation, and some use monthly retainers. Understand what is included and watch for overage fees.
Technology integration
Check if the provider integrates with your CRM, helpdesk, and e-commerce platform. Modern providers offer AI and automation; traditional BPOs may not.
Scalability
Can the provider grow with you? A 10-person team might be perfect now but insufficient in two years. Understand their capacity and hiring timelines.
Which Magellan Solutions alternative is right for you?
The best choice depends on your specific situation:
- Budget-conscious startups: HiredSupport or HelpSquad offer affordable entry points with transparent or semi-transparent pricing.
- E-commerce phone support: Ringly.io automates phone support with AI, resolving most calls without human agents at a fraction of traditional BPO costs.
- Enterprise scale: Alorica or Foundever provide the global reach and massive scale that Fortune 500 companies require.
- Community-focused brands: ModSquad excels at content moderation and community management for gaming and entertainment companies.
- Omnichannel mid-market: Helpware offers integrated CX, AI, and tech services for companies needing more than just agents.
Start automating your customer support today
Magellan Solutions has served SMEs well for nearly two decades, but the outsourcing landscape has evolved. T
oday, you have options ranging from US-based agents at offshore prices to AI that handles most customer interactions without human intervention.
For e-commerce businesses specifically, the shift toward AI-powered support represents a significant opportunity.
Instead of hiring and training agents, you can deploy an AI phone rep in minutes that resolves the majority of calls automatically.
If you are curious how AI phone support could work for your store, try Ringly.io free for 14 days.
You will not pay anything until Seth resolves at least 60% of your calls. It is a low-risk way to see if AI support fits your business.
Frequently Asked Questions
What are the best Magellan Solutions alternatives for small businesses?
For small businesses, HelpSquad ($185-$600/month) and HiredSupport (from ~$399/month) offer the most accessible entry points. Both provide transparent or semi-transparent pricing and free trials. For e-commerce stores, Ringly.io ($99/month starting) offers AI-powered phone support that can reduce costs significantly.
Which Magellan Solutions alternatives offer transparent pricing?
Only HelpSquad and Ringly.io publish their pricing openly. Most BPO providers, including Magellan Solutions, require you to contact sales for quotes. HiredSupport provides starting price points but customizes based on needs.
Are there any Magellan Solutions alternatives based in the US?
Yes, HelpSquad uses US-based agents and offers rates starting at $8/hour for virtual assistants and receptionists. HiredSupport also offers onshore (US-based) outsourcing as one of their three location options.
What Magellan Solutions alternatives use AI for customer support?
Ringly.io is built entirely around AI phone support, resolving 70-73% of calls without human intervention. Helpware offers AI solutions as one of their four divisions. ModSquad and HelpSquad also incorporate AI to enhance human agent performance.
Which Magellan Solutions alternative is best for e-commerce?
Ringly.io is specifically designed for e-commerce with deep Shopify integration, order lookup, returns processing, and support for 40+ languages. For chat-focused e-commerce support, HelpSquad offers affordable plans with Facebook and SMS integration.
How do Magellan Solutions alternatives compare on pricing?
Entry-level pricing ranges from $99/month (Ringly.io Start plan) to $185/month (HelpSquad Jump Start) to ~$399/month (HiredSupport). Enterprise providers like Alorica and Foundever require custom quotes and typically start in the thousands per month.
Can I try Magellan Solutions alternatives before committing?
Yes, most alternatives offer trials. HelpSquad offers a 14-day free trial. Ringly.io lets you try free for 14 days and only pay if Seth resolves 60%+ of your calls. HiredSupport also offers a free trial period. Enterprise providers typically require sales conversations before any trial access.
