HelloRep has built a solid reputation as an AI-powered sales and support chatbot for Shopify stores.
But at $528/month for the bundle plan and session-based pricing that scales with traffic, it's not the right fit for every business.
Maybe you're running a smaller store that doesn't need behavioral AI timing. Maybe you need support across multiple platforms beyond Shopify.
Or maybe you just want a tool that handles phone calls, not just chat.
I spent some time testing the most popular HelloRep alternatives to see how they actually perform.
Here's what I found.
Editor’s note: Want to hear some sample support calls made for your Shopify store?
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What is HelloRep?
HelloRep (also known as Rep AI) is a conversational AI platform built specifically for Shopify stores.
It combines sales-focused features like behavioral AI timing with post-purchase support automation.
The platform detects when customers are about to leave your site and initiates conversations at optimal moments.
It's powered by ChatGPT for product recommendations and can handle order tracking, returns, and exchanges automatically.
Here's what HelloRep offers:
- Behavioral AI that detects customer drop-off moments
- ChatGPT-powered product recommendations
- Cart abandonment recovery
- Post-purchase support (order tracking, returns, exchanges)
- 20+ integrations including Klaviyo, Gorgias, and Zendesk
The pricing starts at $440/month for the AI Sales Agent alone.
The full AI Concierge bundle (sales + support) runs $528/month based on 80,000 monthly sessions and up to 20,000 products.
Why users look for HelloRep alternatives:
- Shopify-only: Doesn't work with WooCommerce, Magento, or custom platforms
- Session-based pricing: Costs grow as traffic increases, making it hard to budget
- Sales-first focus: Not designed as a comprehensive helpdesk
- Chat-only: No phone support channel
- Limited multilingual support: English is the primary focus
Quick comparison: HelloRep alternatives at a glance
Here's how they compare side by side:
If you need a full helpdesk with multi-channel support, Gorgias is your best bet.
For affordable entry-level AI chat, Tidio wins. And if phone support is a gap in your current setup, Ringly.io is the only option on this list that handles calls.
7 best HelloRep alternatives for Shopify stores
1. Gorgias
Best for: E-commerce stores wanting a full helpdesk with AI automation
Gorgias is the industry standard for e-commerce customer support.
Over 15,000 brands use it to manage customer conversations across email, chat, social media, and SMS from a single dashboard.
Unlike HelloRep's sales-first approach, Gorgias is built around helpdesk functionality.
It pulls customer order history, purchase patterns, and previous interactions directly into every conversation. Your support team sees the full picture without switching between tools.
The AI handles routine inquiries automatically and escalates to human agents when needed.
You can set up macros, rules-based routing, and workflow triggers to automate repetitive tasks.
Pricing:
Source: Gorgias Pricing
Pros:
- Multi-channel support (email, chat, SMS, social) in one inbox
- Deep Shopify integration with order data
- 100+ integrations for existing tech stacks
Cons:
- Per-ticket AI costs ($0.40 each) can add up quickly
- Steeper learning curve than simpler tools
- No phone support channel
2. Tidio
Best for: Small to mid-size stores wanting live chat + AI automation
Tidio is trusted by 300,000+ businesses for its combination of live chat, helpdesk, and AI chatbot features.
Their Lyro AI agent can resolve up to 67-90% of customer conversations automatically.
What sets Tidio apart is accessibility. There's a free tier for getting started, and the visual drag-and-drop builder lets non-technical users create automation flows without coding.
It works across Shopify, WooCommerce, WordPress, and Wix, so you're not locked into one platform.
Lyro AI is trained only on verified company data sources, which helps reduce the hallucinations that plague some AI chatbots.
Pricing:
Source: Tidio Pricing
Pros:
- Platform-agnostic (not Shopify-only)
- Affordable entry with free tier
- Visual chatbot builder for non-technical users
Cons:
- Full Lyro AI requires add-on or higher tier
- Chat-only channel
- Per-conversation pricing on lower tiers
3. Siena
Best for: Brands wanting AI agents that match their voice and tone
Siena takes a different approach than generic FAQ chatbots.
The platform focuses on creating AI agents that actually sound like your brand and can handle complex, multi-step workflows autonomously.
Where HelloRep excels at sales conversion, Siena focuses on post-purchase support.
It can handle the entire returns process, from authorization to refund, without human intervention. The same goes for exchanges, subscription modifications, and order changes.
The brand voice customization is genuinely deep. You're not just tweaking a few settings; you're training the AI on your specific personality and communication style.
Pricing:
Example: 1,000 automated tickets/month = $500 + $900 = $1,400/month
Source: Siena Pricing
Pros:
- Strong brand alignment capabilities
- Handles complex multi-step workflows
- Good for post-purchase automation
Cons:
- High minimum cost ($500/mo)
- Per-ticket fees stack on top
- Requires setup time for customization
4. eesel AI
Best for: Teams with existing helpdesks wanting to add AI eesel AI doesn't try to replace your current helpdesk.
Instead, it plugs into tools you're already using, like Zendesk, Freshdesk, or Intercom, and adds an AI layer on top.
The platform trains on your existing knowledge sources: help articles, FAQs, past tickets, Confluence docs, Google Docs, whatever you've got.
The simulation mode lets you test AI responses before customers see them, which reduces the risk of embarrassing mistakes.
With 100+ integrations and flat monthly pricing (no per-ticket surprises), eesel AI is a solid choice for teams that don't want to migrate their entire support infrastructure.
Pricing:
Source: eesel AI Pricing
Pros:
- Works with existing helpdesk investment
- 100+ integrations
- Simulation mode reduces go-live risk
Cons:
- Requires existing helpdesk setup
- Mid-range pricing
- Less focused on sales conversion
5. Manifest AI
Best for: Shopify stores wanting interactive shopping experiences
Manifest AI competes most directly with HelloRep's sales-focused approach.
Instead of passive product search, it uses interactive quizzes and guided selling to help customers find the right products.
The platform is built for conversion. AI-powered quizzes engage shoppers, smart search understands customer intent, and personalized recommendations increase average order value.
If you're running a store with a complex product catalog, the guided selling can significantly improve purchase confidence.
Multilingual support is a standout feature for global stores.
Pricing:
Manifest AI uses custom pricing. You'll need to contact their sales team for a quote based on your store size and requirements.
Pros:
- Strong sales conversion focus (similar to HelloRep)
- Interactive quizzes differentiate from basic chatbots
- Multilingual capabilities
Cons:
- No public pricing (requires sales call)
- Shopify-only
- Focused on sales, not support automation
6. Ringly.io
Best for: Shopify stores needing AI phone support
Every other tool on this list handles chat. Ringly.io is the exception.
Its AI agent, Seth, actually picks up phone calls and talks to your customers.
Seth connects to your Shopify store, looks up orders in real-time, and handles returns and exchanges over the phone.
It supports 40+ languages and resolves about 73% of calls without human intervention. When it can't help, it escalates to your team.
For stores where customers still call (and many do, especially for urgent order issues), Ringly.io fills a gap that chat-based tools can't address.
Pricing:
Overage: $0.19/minute
Source: Ringly.io Pricing
Pros:
- Only AI phone support tool on this list
- Fast 3-minute setup, no coding required
- Pay $0 until Seth resolves 60% of calls
Cons:
- Phone-only (complements rather than replaces chat tools)
- Best paired with a chat solution for full coverage
Unlike other HelloRep alternatives that compete directly with its chat function, Ringly.io fills the phone support gap.
Many stores use both a chat AI and Ringly.io together for complete channel coverage.
7. Shopify Inbox
Best for: Budget-conscious stores wanting basic chat support
Shopify Inbox is the native messaging platform built directly into your Shopify admin. It's free for all Shopify merchants and requires zero setup.
The AI capabilities are intentionally basic. You get AI-generated answers for common questions, product recommendations during chat, and a mobile app for responding on the go. For simple support needs, it works.
But that's about it. There's no advanced automation, no ticketing system, no multi-channel support. Shopify Inbox is a starting point, not a destination.
Pricing:
Source: Shopify Inbox
Pros:
- Zero cost
- Native Shopify integration
- No setup required
Cons:
- Very basic AI capabilities
- No advanced automation or workflows
- Chat-only, no integrations
How to choose the right HelloRep alternative
The right tool depends on what you actually need. Here's a quick decision framework:
Choose based on your main goal:
- Need a full helpdesk? Go with Gorgias. It's the industry standard for e-commerce support teams.
- Want affordable AI chat? Tidio offers the best value with a free tier and visual builder.
- Care about brand voice? Siena specializes in AI that sounds like your brand.
- Already have a helpdesk? eesel AI plugs into your existing setup.
- Focus on sales conversion? Manifest AI competes most directly with HelloRep's approach.
- Need phone support? Ringly.io is the only AI phone solution for Shopify.
- Minimal budget? Shopify Inbox is free and covers the basics.
Questions to ask before switching:
- What channels do your customers use most? (chat, phone, email)
- Do you need sales features or just support automation?
- What's your monthly budget?
- Do you serve international customers needing multilingual support?
- How technical is your team for setup and customization?
Many stores combine tools. Using a chat AI for website visitors and Ringly.io for phone calls gives you complete coverage without forcing customers into a single channel.
Try AI phone support for your Shopify store
While HelloRep handles chat, phone support remains a gap for many Shopify stores. Customers still call, especially for urgent order issues or when they'd rather speak to someone than type.
Ringly.io's Seth fills this gap with AI that actually answers the phone.
It connects to your Shopify store, looks up orders in real-time, and handles returns and exchanges automatically. When Seth can't help, it escalates to your team.
What makes it different:
- 24/7 availability (no more missed calls)
- 40+ language support
- 73% resolution rate without human intervention
- 3-minute setup with no coding required
Start your free trial and see how many calls Seth can handle for your store.
Frequently Asked Questions
What are the best HelloRep alternatives for Shopify stores?
The best HelloRep alternatives include Gorgias for full helpdesk functionality, Tidio for affordable AI chat, Siena for brand-voice customization, eesel AI for existing helpdesk integration, Manifest AI for sales conversion, Ringly.io for AI phone support, and Shopify Inbox for basic free chat.
Which HelloRep alternatives offer free plans?
Two HelloRep alternatives offer free options: Shopify Inbox (completely free for all Shopify merchants) and Tidio (free tier with limited conversations and 50 Lyro AI conversations).
What HelloRep alternatives work with platforms other than Shopify?
Tidio works with Shopify, WooCommerce, WordPress, and Wix. Gorgias supports Shopify, WooCommerce, Magento, and BigCommerce. eesel AI integrates with 100+ platforms including Zendesk, Freshdesk, and Intercom.
Are there HelloRep alternatives with AI phone support?
Ringly.io is the only HelloRep alternative on this list that offers AI phone support. Its agent Seth handles inbound calls, looks up orders, and processes returns over the phone with a 73% resolution rate.
Which HelloRep alternatives are best for small businesses on a budget?
For budget-conscious small businesses, Shopify Inbox (free) provides basic chat. Tidio offers affordable HelloRep alternatives starting at $24/month with a free tier. Ringly.io starts at $99/month for phone support.
What HelloRep alternatives offer the best brand customization?
Siena specializes in brand-aligned AI agents with deep voice and personality customization. Among HelloRep alternatives, it offers the most sophisticated brand training capabilities, though at a higher price point ($500/month minimum).
Can I use multiple HelloRep alternatives together?
Yes. Many stores combine HelloRep alternatives for complete coverage. A common setup uses a chat tool like Tidio or Gorgias alongside Ringly.io for phone support, giving customers multiple ways to get help.
