Outsourcing customer support makes sense for growing businesses, but Enshored isn't your only option.
Whether you're looking for better pricing, higher quality scores, or a completely different approach to handling customer calls, there are solid alternatives worth considering.
This guide compares seven Enshored alternatives based on real data.
We looked at customer satisfaction scores, service offerings, pricing transparency, and what makes each provider unique.
Our goal is simple: help you find the right fit for your business without the sales fluff.
Editor’s note: Want to hear some sample AI support calls made for your Shopify store?
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What is Enshored?
Enshored is a business process outsourcing (BPO) company founded in 2014 and based in Long Beach, California.
They focus on serving "disruptive startups" and fast-scaling companies, offering custom-built teams for customer care, back-office operations, sales and marketing, and content moderation.
Their main selling point is personalization. Instead of offering standardized packages, Enshored claims to design tailored outsourcing solutions for each client.
They operate primarily out of the Philippines, with roughly 2,000 employees supporting clients across travel tech, health tech, e-commerce, and SaaS industries.
But here's the thing: Enshored's customer satisfaction metrics tell a mixed story.
According to Comparably, their Net Promoter Score (NPS) sits at just 6, while competitors like TaskUs and SupportNinja score 34.
That gap matters when you're trusting a company with your customer relationships.
How We Evaluated These Enshored Alternatives
We selected these alternatives based on four criteria that actually matter when choosing a BPO partner:
- Customer satisfaction metrics - NPS scores and ratings from platforms like Comparably
- Pricing transparency - Whether they publish rates or hide behind "contact sales"
- E-commerce expertise - Experience with online retail, Shopify, and direct-to-consumer brands
- Scalability - Ability to grow with your business from startup to enterprise
Our data comes from official company websites, employee and customer ratings on Comparably, and industry intelligence from CB Insights and Owler.
Enshored Alternatives at a Glance
1. TaskUs
TaskUs is the giant in this space. Founded in 2008 by two high school friends with $20,000 in savings, they've grown into a publicly traded company with over 63,000 employees across 13 countries.
Their NPS of 34 puts them significantly ahead of Enshored's 6. On Comparably, they rank higher across nearly every category: CEO approval (91 vs 86), product quality (4.1/5 vs 3.4/5), and overall culture score (84/100 vs 80/100).
What TaskUs Offers
TaskUs goes beyond standard customer support. Their services include AI and data services, autonomous vehicle operations, financial crime and compliance, trust and safety, and learning programs.
They have built particular strength in tech-forward industries like social media, fintech, and gaming.
Their global footprint is unmatched. With 30+ locations across the Philippines, India, Mexico, Colombia, Ireland, Greece, and others, they can provide support in 30+ languages and across time zones.
Security and Certifications
TaskUs holds serious enterprise credentials: PCI-DSS Level 1, SSAE 16 Type II, ISO 27001, HIPAA, and HiTrust certifications.
They have also won multiple Comparably awards including Best Company Culture 2024 and Best CEO 2024.
Pricing
TaskUs does not publish pricing. As an enterprise-focused provider, they work on custom contracts typically suited for companies with substantial support volumes.
Pros and Cons
Pros:
- Massive scale and global coverage
- Strong NPS and customer satisfaction scores
- Advanced AI and tech capabilities
- Enterprise-grade security certifications
Cons:
- May be overkill for smaller startups
- No transparent pricing
- Large size can mean less personalized attention
Who Should Choose TaskUs
TaskUs makes sense if you're a high-growth company or enterprise needing proven scale, advanced AI capabilities, and global coverage.
If you're processing thousands of support tickets daily across multiple languages, they have the infrastructure to handle it.
2. SupportNinja
SupportNinja matches TaskUs with an NPS of 34, significantly outperforming Enshored.
Founded in 2015 and headquartered in Austin, Texas, they position themselves as a tech-enabled outsourcing partner rather than a traditional BPO.
Their approach centers on what they call "AI-enabled outsourcing that makes agents more human."
Instead of replacing agents with AI, they use AI tools to streamline workflows and unlock insights so agents can focus on what matters.
Service Offerings
SupportNinja covers the full customer lifecycle: experience management, conversion optimization, onboarding, technical support, renewals, and content moderation. They also offer finance and accounting outsourcing.
Their client list includes recognizable names like Midjourney, the Bill and Melinda Gates Foundation, and Conga.
Three Pricing Tiers
Unlike most BPOs that offer only custom quotes, SupportNinja structures their services into three models:
All plans require custom quotes, but the tiered structure gives you clarity on what you're getting.
Pros and Cons
Pros:
- High NPS matching TaskUs
- Flexible management models (self-managed to fully-managed)
- AI tools included in most plans
- Strong security credentials
Cons:
- No published pricing
- May be complex if you just need simple support
Who Should Choose SupportNinja
SupportNinja fits tech startups and SaaS companies wanting AI-enhanced support with flexible management options. If you want to start hands-on and gradually hand off management as you scale, their tiered model works well.
3. Helpware
Helpware takes a different approach from traditional BPOs. Instead of offering just customer support, they operate four specialized divisions: Helpware CX, Helpware AI, Helpware Tech, and Helpware Media.
Founded in 2015 and based in Lexington, Kentucky, they've grown to between 1,000 and 5,000 employees.
Their structure lets them offer comprehensive outsourcing that spans customer experience, software development, AI implementation, and digital marketing.
The Four Divisions
Helpware CX handles the traditional BPO services: customer support, technical support, back office, sales, and content moderation.
Helpware AI focuses on AI product development, AI implementation services, and training data preparation.
This is notable because most BPOs use AI tools but do not build AI products.
Helpware Tech offers full software development: product discovery, cloud and DevOps, application modernization, and custom development.
Helpware Media covers brand strategy, paid media, SEO, web development, and social media marketing.
Why This Matters
Most BPOs will handle your customer support. But if you also need a custom integration built, an AI chatbot developed, or your marketing managed, Helpware can handle it all under one roof.
Pros and Cons
Pros:
- Comprehensive service range (CX + Tech + AI + Marketing)
- Can build custom solutions, not just staff them
- AI-first approach across all divisions
Cons:
- No published pricing
- Four-division structure may be complex for simple needs
- Less clarity on NPS and customer satisfaction metrics
Who Should Choose Helpware
Helpware suits companies wanting comprehensive outsourcing across multiple functions.
If you need customer support AND technical development AND AI implementation, their integrated approach could reduce vendor management overhead.
4. Peak Support
Peak Support positions itself as a "boutique BPO with big superpowers." Their tagline directly addresses a common pain point: "Big BPOs don't want your business."
They promise highly attentive support regardless of your size.
Their stats back up the quality focus. They accept only 1 in 50 applicants, their agents average 8 years of experience, and they maintain a 95% average quality assurance score.
Their Glassdoor rating of 4.4 is industry-leading, with a 96% CEO approval rating.
AI and Tech Solutions
Peak Support offers a "CX Accelerator" program with several AI-powered tools:
- CX Health Check: 360-degree review of your existing setup
- Sentiment Analysis: AI-driven insights from voice transcriptions, reviews, tickets, and chats
- AI Chatbot: Knowledge base-powered chatbot for your customers
- CX Agent Assistant: In-browser AI that reviews tickets and agent responses
Services and Integrations
They cover customer service, technical support, trust and safety, sales and marketing, back-office, and accounting.
Their tech stack includes Shopify, Zendesk, Salesforce, HubSpot, Gorgias, Intercom, and 20+ other platforms.
Certifications
Peak Support holds SOC 2, PCI, and HIPAA certifications. They are also Inc. 5000 honorees and Great Place to Work certified.
Pros and Cons
Pros:
- Industry-best Glassdoor rating (4.4)
- Highly experienced agents (8 years average)
- Boutique attention with enterprise capabilities
- Strong AI tool suite
Cons:
- No published pricing
- Smaller scale may limit capacity for massive volumes
- Less brand recognition than TaskUs
Who Should Choose Peak Support
Peak Support fits companies prioritizing quality over cost. If you want experienced agents, low turnover, and boutique attention without sacrificing capabilities, they offer a compelling middle ground between tiny agencies and massive BPOs.
5. MicroSourcing
MicroSourcing is one of the largest and most established BPOs in the Philippines.
Founded in 2006, they've created over 10,000 career opportunities and built 1,000+ client success stories. With 5,000+ employees across 13 delivery centers, they are significantly larger than Enshored.
Their model emphasizes client control. You choose the talent, set expectations, and drive performance while they handle recruitment, HR, facilities, IT, and compliance infrastructure.
Scale and Track Record
MicroSourcing's longevity matters. They've been operating since 2006, longer than Enshored (2014) or SupportNinja (2015).
Their revenue sits in the $100M-$500M range, and they have delivered centers in both the Philippines and Colombia.
Compliance and Security
They hold ISO 27001, ISO 9001, HIPAA, and PCI-DSS certifications. Their infrastructure is enterprise-grade, meaning small clients get the same security standards as large enterprises.
Client Success
One client reported saving 26.4% in annual operations costs, totaling $900k over three years. Their case studies emphasize the control clients keep over team selection and processes.
Pros and Cons
Pros:
- Established track record (founded 2006)
- Larger than Enshored (5,000+ vs ~2,000 employees)
- Client maintains control over talent selection
- Enterprise-grade compliance
Cons:
- No published pricing
- Less startup-focused positioning than Enshored
- May feel more corporate/enterprise
Who Should Choose MicroSourcing
MicroSourcing suits companies wanting an established Philippines BPO with direct control over team selection.
If Enshored's startup branding feels too casual but you want the cost benefits of Philippine outsourcing, MicroSourcing offers a more established alternative.
6. Eastvantage
Eastvantage is a boutique BPO founded in 2010, offering a more personalized alternative to the giants.
With roughly 917 employees across delivery centers in the Philippines, India, Vietnam, Bulgaria, and Morocco, they're smaller than most competitors but emphasize tailor-made solutions.
Their differentiator is flexibility. They claim "there's no one size fits all" and shape delivery models to fit each client's requirements regardless of size.
Multi-Location Delivery
Unlike Philippines-only providers, Eastvantage offers delivery from five countries.
This matters if you need specific language capabilities (they support 13 languages) or want to spread risk across multiple geographies.
Specialized Expertise: Odoo
Eastvantage has built specific expertise in Odoo implementations. If your business runs on Odoo ERP and you need customization or module development, they have a dedicated team.
Awards and Recognition
They won four Asia-Pacific Stevie Awards in 2024 and hold Great Place to Work certification. One client reported saving 26.4% annually through their partnership.
Pros and Cons
Pros:
- Boutique, flexible approach
- Multi-location delivery (5 countries)
- Specialized Odoo expertise
- Smaller size may mean more attention
Cons:
- Smaller scale (917 employees)
- Less brand recognition
- No published pricing
Who Should Choose Eastvantage
Eastvantage fits startups and mid-market companies wanting boutique service with multi-location options.
If you need specialized expertise (particularly Odoo) or want to avoid putting all your eggs in one geographic basket, they offer a flexible alternative.
7. Ringly.io
Ringly.io represents a fundamentally different approach to customer support.
Instead of offering human teams, they provide an AI phone agent called Seth that handles inbound calls 24/7.
This isn't a BPO in the traditional sense. There are no offshore teams to manage, no training programs to run, and no quality assurance programs to oversee.
The AI handles the calls directly.
How Seth Works
Seth is designed specifically for e-commerce businesses, with deep Shopify integration.
It can look up orders, process returns and exchanges, answer FAQs, and escalate complex issues to human agents when necessary.
According to their data, Seth resolves approximately 73% of calls without human intervention.
That means roughly 3 out of 4 customer issues get handled entirely by AI.
Transparent Pricing
Unlike every other provider on this list, Ringly.io publishes clear pricing:
Overage runs $0.19 per minute. All plans include 40 languages and 24/7 availability.
Source: Ringly.io pricing
The Key Difference
Traditional BPOs charge for human labor, so costs scale linearly with volume. AI pricing scales differently: you pay for minutes used, not headcount.
For businesses with predictable call volumes, this can mean real cost savings.
Setup is also instant. While BPOs typically need 30-60 days to recruit, train, and deploy teams, an AI agent can be configured in minutes.
Pros and Cons
Pros:
- Transparent, published pricing
- 24/7 coverage without management overhead
- Instant setup vs 30+ days for BPOs
- 40 languages included
- Resolves 73% of calls autonomously
Cons:
- Phone-only (not full BPO suite)
- Complex issues still need human escalation
- Less suitable for businesses needing human touch
Who Should Choose Ringly.io
Ringly.io fits e-commerce stores, especially Shopify merchants, wanting 24/7 phone support without BPO overhead.
If your calls are mostly order tracking, returns, and FAQs, AI can handle those efficiently. You get coverage at a fraction of BPO costs.
How to Choose the Right Enshored Alternative
The best choice depends on your company stage and specific needs:
Seed to Series A Startups:Consider Ringly.io for AI phone support or Eastvantage for boutique human service. Both offer lower commitment and more flexibility than enterprise BPOs.
Series B to Growth Stage:SupportNinja and Peak Support hit the sweet spot. They have the sophistication to handle complexity without requiring enterprise-scale volumes.
Enterprise Scale:TaskUs or MicroSourcing offer the scale, compliance, and global coverage large organizations need.
Full-Stack Needs:If you need customer support AND technical development, Helpware is the only provider on this list that covers both.
Questions to Ask Potential Providers
Before signing with any BPO, ask these questions:
- What is your average agent tenure? (Higher is better)
- How do you handle quality assurance?
- What is your typical ramp time for new clients?
- Can I speak with reference clients in my industry?
- What happens if I need to scale up or down quickly?
Red Flags to Watch For
Based on Enshored's own comparison content, watch out for:
- Poor communication and delayed responses during the sales process
- Lack of transparency about pricing or hidden fees
- Unwillingness to provide detailed information about their operations
- Long-term contracts without opt-out clauses
Moving Beyond Traditional BPO Models
The outsourcing landscape is shifting. Traditional BPOs like Enshored, TaskUs, and SupportNinja rely on human labor, so costs scale with headcount.
Newer approaches using AI, like Ringly.io, offer a different cost structure that can be more predictable for growing businesses.
The NPS data tells an interesting story. Enshored scores 6, while TaskUs and SupportNinja both hit 34.
That gap suggests that despite Enshored's startup-focused branding, their customers are less satisfied than customers of larger competitors.
Sometimes scale brings consistency.
For e-commerce businesses specifically, the choice is no longer just "which BPO?" It's "BPO or AI?"
If your support needs are phone-heavy and your questions are repetitive (order status, returns, FAQs), AI can handle those efficiently.
If you need complex problem-solving, empathy, or relationship building, human teams still win.
The good news: you've got options. Whether you want the scale of TaskUs, the AI-enhanced approach of SupportNinja, the boutique quality of Peak Support, or the automation of Ringly.io, there's an alternative that fits your needs better than a one-size-fits-all solution.
Ready to explore AI phone support for your store? Start a free trial and see how 24/7 coverage works without the BPO overhead.
Frequently Asked Questions
Which Enshored alternatives offer the best customer satisfaction scores?
Based on Comparably data, TaskUs and SupportNinja both achieve NPS scores of 34, significantly higher than Enshored's 6. TaskUs also leads in CEO approval (91/100 vs 86/100) and product quality ratings (4.1/5 vs 3.4/5).
Are there any Enshored alternatives with transparent pricing?
Most BPO providers including TaskUs, SupportNinja, and Helpware require custom quotes. Ringly.io is the exception, with published pricing from $99 to $1,099 per month depending on call volume.
Which Enshored alternatives work best for e-commerce businesses?
For traditional BPO services, Peak Support and SupportNinja have strong e-commerce expertise. For AI-powered phone support, Ringly.io specializes in Shopify integration and handles order tracking, returns, and FAQs automatically.
What Enshored alternatives offer AI-enhanced support?
SupportNinja includes AI tools in their Management-as-a-Service tier. Helpware has a dedicated AI division. Peak Support offers AI chatbots and agent assistance tools. Ringly.io is entirely AI-based for phone support.
Which alternative is best for startups on a budget?
For the lowest entry cost, Ringly.io starts at $99/month. For human support, Eastvantage offers boutique service with flexible terms. Avoid enterprise-focused providers like TaskUs until you have substantial volume.
