Atento has long been the go-to BPO provider for companies operating in Latin America and Spain.
But if you need broader geographic coverage, faster deployment, or a different pricing model, it makes sense to explore other options.
I spent time researching the major players in BPO and AI-powered customer service.
This guide covers traditional enterprise providers alongside newer AI-first solutions that take a completely different approach to handling customer calls.
What is Atento and why look for alternatives?
Atento is the largest customer relationship management and business process outsourcing provider in Latin America.
The company serves over 400 clients across 14 countries, with roughly 98,000 employees and about $1.4 billion in annual revenue.
The company specializes in nearshoring services for US companies seeking Latin American talent.
Their offerings include customer support, technical assistance, sales, and back-office operations.
So why would businesses look elsewhere? The reasons vary:
- Geographic limitations: Atento focuses primarily on Latin America and Spain, which may not fit every business need
- Looking for AI-first approaches: Some companies want automation rather than traditional agent-based models
- Pricing accessibility: Enterprise BPO contracts typically require significant commitments
- Faster deployment needs: Traditional BPO onboarding can take months
- More control: Some teams want direct ownership of customer interactions
For those asking "Is Atento a BPO?", the answer is yes.
Atento is among the top three BPO providers globally, with a particular strength in CRM outsourcing and nearshoring services to North American companies.
How I evaluated these Atento alternatives
To make this comparison useful, I looked at each provider across several key dimensions:
- Service type: Traditional BPO with human agents versus AI-powered automation versus hybrid approaches
- Geographic coverage: Where they operate and what languages they support
- Industry focus: Which verticals they specialize in
- Pricing transparency: Whether you can understand costs upfront or need to request quotes
- Technology capabilities: AI integration, automation features, and analytics
- Company stability: Size, track record, and financial position
The list includes both enterprise BPO providers (for companies needing large-scale human support) and AI-first solutions (for businesses wanting to automate routine calls).
Quick comparison of Atento alternatives
Traditional BPO providers charge per agent while AI solutions offer per-minute pricing with no contracts
Here's how the options stack up at a glance:
The 7 best Atento alternatives
1. TELUS Digital
TELUS Digital is a global BPO provider that serves over 600 leading brands, including Airbnb, Google, Microsoft, Shopify, and Uber.
The company combines traditional customer experience services with digital transformation consulting.
What makes it stand out:
TELUS Digital positions itself as more than a call center.
Their approach combines AI-fueled technology with deep domain expertise, aiming to transform customer experiences rather than just handle tickets.
Pros:
- Strong tech industry expertise and major brand clients
- Digital transformation capabilities beyond basic support
- Global footprint with nearshoring options
Cons:
- Not accessible for small or mid-sized businesses
- Requires lengthy enterprise procurement process
- No transparent pricing available
Best for: Large technology companies needing comprehensive digital transformation alongside customer support operations.
2. TaskUs
TaskUs calls itself "people powering the AI era."
The company specializes in AI services, trust and safety operations, and digital customer experience for tech-forward companies.
What makes it stand out:
TaskUs has built particular expertise in content moderation and platform safety.
They use a research-backed approach to help platforms meet compliance requirements while protecting users.
Pros:
- Strong AI and automation focus
- Specialized trust and safety expertise that's hard to find elsewhere
- Built for digital-native companies
Cons:
- Enterprise-only focus with no self-service options
- Implementation timelines can stretch long
- Pricing requires custom negotiation
Best for: Tech platforms needing content moderation and trust & safety alongside customer support.
3. Concentrix
Concentrix serves over 2,000 of the world's leading brands as what they call an "intelligent transformation partner."
The company focuses on technology modernization and process optimization at enterprise scale.
What makes it stand out:
Concentrix has invested heavily in AI, recently launching their "Agentic Operating Framework" and AI solutions like iX Hero for customer experience modernization.
This signals a push beyond traditional BPO into AI-first transformation.
Pros:
- Massive global scale and established track record
- Strong analytics and AI capabilities
- Comprehensive process improvement expertise
Cons:
- Too large for mid-market companies
- Complex onboarding process
- Long contract terms typical
Best for: Global enterprises needing comprehensive BPO services with deep process optimization.
4. Teleperformance
Teleperformance is a global leader in digital business services.
Their US operations are headquartered in Salt Lake City with over 12,000 American employees.
What makes it stand out:
Teleperformance emphasizes that "human understanding drives AI innovation."
The company maintains a strong US presence, which matters for businesses specifically needing onshore support.
Pros:
- Strong US presence for onshore requirements
- Wide industry coverage
- Established track record spanning decades
Cons:
- Enterprise focus only
- Traditional agent model with limited automation
- Custom pricing requires negotiation
Best for: Companies specifically needing US-based customer support agents across multiple industries.
5. Foundever
Foundever (formerly Sitel Group) operates in 45 countries with 150,000 associates.
The company supports 60+ languages and handles 9 million customer experiences daily.
What makes it stand out:
Foundever positions itself as blending human expertise with AI-driven capabilities.
Their global scale, with support for over 60 languages, makes them one of the few truly worldwide players.
Pros:
- AI-enhanced operations alongside human agents
- Extensive multilingual support
- Strong healthcare and retail expertise
Cons:
- Still primarily agent-based, not AI-first
- Limited pricing transparency
- Requires commitment and contract
Best for: Mid-market companies in healthcare or retail needing multilingual customer support with AI enhancement.
6. Alorica
Alorica is a customer experience management company founded in 1999 and headquartered in Irvine, California.
The company serves banking, communications, healthcare, retail, and technology sectors.
What makes it stand out:
Alorica emphasizes digital customer journey optimization.
Their focus on specific verticals (especially banking and healthcare) means industry-specific expertise rather than generic support.
Pros:
- Strong in banking and healthcare verticals
- Digital optimization focus
- AI analytics integration
Cons:
- Enterprise pricing only
- Traditional BPO model
- Geographic limitations compared to global players
Best for: Banking, healthcare, and retail companies needing industry-specific customer experience management.
7. Ringly.io
Ringly.io takes a completely different approach.
Instead of outsourcing to human agents, their AI phone agent (called Seth) handles customer calls automatically, 24/7.
What makes it stand out:
Ringly.io is purpose-built for e-commerce.
Seth integrates directly with Shopify to look up orders, process returns, answer product questions, and only escalate to humans when necessary. The platform resolves around 70-73% of calls without any human intervention.
Pricing:
Overage minutes are billed at $0.19/minute.
There's a 14-day free trial to test it out.
Pros:
- Transparent, accessible pricing (no enterprise sales process)
- No long-term contracts required
- 24/7 availability without hiring or managing agents
- Fast deployment in minutes rather than months
- Pay only for calls that get resolved
Cons:
- Best suited for e-commerce and Shopify stores
- AI may escalate complex edge cases
- Newer company (founded 2024)
Best for: E-commerce businesses and Shopify stores that want to automate phone support without hiring agents or committing to enterprise BPO contracts.
Traditional BPO vs. AI-first: which approach fits your business?
The Atento alternatives above split into two distinct categories.
Understanding the difference helps narrow down the right choice.
AI solutions deploy in minutes while traditional BPO takes months to implement
Traditional BPO (TELUS Digital, TaskUs, Concentrix, Teleperformance, Foundever, Alorica):
This model uses human agents to handle customer calls.
You're essentially hiring an external team.
- Pricing: Custom enterprise quotes, typically long contracts
- Deployment: Weeks to months for setup and training
- Best when: You need human judgment for complex issues, operate in heavily regulated industries, or require large-scale operations
AI-first (Ringly.io):
This model uses AI to handle calls automatically, escalating only when necessary.
- Pricing: Transparent per-minute rates, no long-term commitment
- Deployment: Live in minutes
- Best when: Most calls are routine (order status, returns, FAQs), you want predictable costs, or you need 24/7 coverage without staffing challenges
Here's a simple decision framework:
Choose traditional BPO if your calls require human judgment, emotional intelligence, or complex problem-solving that AI cannot handle.
Think disputes, sensitive customer situations, or heavily regulated interactions.
Choose AI-first if most of your calls follow predictable patterns.
Order tracking, return processing, FAQ answers, and product questions are perfect for automation.
Automate your phone support with AI
For e-commerce businesses handling routine customer calls, the traditional BPO model may be more than you need.
Hiring an external team of agents makes sense at enterprise scale, but smaller and mid-sized stores have another option.
Ringly.io offers a different path. Seth handles calls automatically, looks up orders directly from your Shopify store, processes returns, and only escalates when the situation requires a human touch.
With a 70%+ resolution rate, most calls never need to reach your team.
Setup takes minutes rather than months. Pricing starts at $99/month with no long-term contract.
You can see exactly how many calls Seth resolves and what they cost.
Try Ringly.io free for 14 days and see how many calls get resolved automatically.
Frequently Asked Questions
What are the best Atento alternatives for small businesses?
For small businesses, Ringly.io offers accessible pricing starting at $99/month with no long-term contracts. Traditional BPO providers like TELUS Digital, Concentrix, and TaskUs focus on enterprise clients and require custom quotes.
Are there Atento alternatives with transparent pricing?
Most traditional BPO providers require custom quotes. Ringly.io is the exception, with published pricing (Start at $99/month, Grow at $349/month, Scale at $1,099/month) and per-minute overage rates.
Which Atento alternatives offer AI-powered customer service?
All major BPO providers now incorporate some AI, but Ringly.io is fully AI-first. Their phone agent Seth handles calls autonomously with about 70% resolution rate. Concentrix, TaskUs, and Foundever offer AI-enhanced human agent models.
What Atento alternatives work best for e-commerce?
Ringly.io is specifically built for e-commerce with native Shopify integration. Traditional BPO providers like Foundever and Alorica serve retail, but are designed for larger operations.
Can I find Atento alternatives that deploy faster than traditional BPO?
Traditional BPO onboarding typically takes weeks to months. Ringly.io deploys in minutes since there are no agents to train. The AI learns from your store data and knowledge base automatically.
Which Atento alternatives support multiple languages?
Foundever supports 60+ languages. Ringly.io supports 40+ languages. Other major BPO providers offer multilingual support but require specific quotes based on language needs.
Are there Atento alternatives that don't require long-term contracts?
Traditional BPO providers typically require contract commitments. Ringly.io operates on monthly billing with no long-term contract required, allowing you to scale up or down as needed.
