Tired of trying to choose between Gorgias and Chatbase for your customer support needs? Sorting through endless features, confusing pricing tiers, and mixed user opinions can leave anyone frustrated. Both tools promise to make support easier and quicker, but which one actually delivers on that promise for your team? By the end of this guide, you’ll feel confident about picking the right platform for your business. We’ll cover:
Essential features and what sets each tool apart
Pricing plans so you know exactly what you’ll get for your money
Pros, cons, and standout feedback from real users
Which tool fits best for different support needs
Why Ringly.io is the better choice ; )
Built for e-commerce
With experience in both AI and e-commerce, we set out become the best AI phone agent platform for online stores.
Stupid-simple user interface
Super easy to work with, and you can set it up without being tech savvy. If you create a free account you can see it for yourself though!
Quick and easy setup
Our pre-trained AI phone support agent and will have your online store automated in minutes.
Founded in Paris in 2015 by Alex Plugaru and Romain Lapeyre, Gorgias is a leading AI-powered helpdesk platform built to transform customer support for ecommerce brands. Now headquartered in San Francisco, Gorgias serves over 12,000 merchants, including top names like Steve Madden and Glossier, by centralizing customer conversations from email, chat, social media, and SMS into a single, collaborative workspace.
Gorgias is designed for ecommerce businesses and support teams seeking to automate repetitive tasks, personalize responses, and integrate seamlessly with platforms like Shopify, Instagram, and Klaviyo. Key features include advanced automation, shared inbox, macros, robust reporting dashboards, and deep integrations that streamline workflows and boost agent productivity. As a certified B Corporation, Gorgias is also recognized for its commitment to sustainable and equitable workplace practices.
In the next section, we’ll compare Gorgias’ features, pros and cons, pricing, and user reviews with Chatbase and Ringly.io to help you see how each platform stacks up for ecommerce support needs.
Gorgias Features
Multi-Channel Ticketing: Centralized Support unifies email, live chat, social media, and SMS in one dashboard for efficient customer service management.
E-commerce Platform Integrations: Deep Shopify and Magento Integration allows agents to view orders and process refunds directly from the helpdesk, simplifying order-related support.
Macros & Automation Rules: Workflow Automation enables agents to use macros and automation rules to respond to common questions and route tickets efficiently.
Basic Knowledge Base: Self-Service Support provides a simple knowledge base so customers can find answers online without contacting agents.
Live Chat Widget: Instant Customer Reach offers a customizable chat widget enabling customers to contact support in real time during store visits.
Gorgias features are best suited for e-commerce businesses needing centralized multi-channel customer support, deep store integrations, and workflow automation focused on efficient ticket resolution.
Gorgias Pros and Cons
Pros
Easy onboarding: Intuitive interface reduces setup time compared to products with steeper learning curves.
Efficient workflow: Centralized communication unifies email, chat, SMS, and social channels for faster response than some competitors.
Time-saving: Automation tools handle repetitive tasks, helping teams focus on complex issues versus platforms with more manual workflows.
Optimized for e-commerce: Shopify and other integrations streamline support for online retailers, an edge over less specialized tools.
Performance tracking: Analytics and reporting enable easy monitoring of key support metrics, making it easier to measure impact than with tools lacking built-in analytics.
Cons
Challenging for small teams: High pricing may not scale for limited budgets and can be less transparent than competitors like Ringly.io.
Potential slowdowns: Performance under heavy load sometimes lags, while alternatives such as Ringly.io offer faster ticket handling at scale.
Automation limits: Customization options are less flexible and user-friendly than platforms focused on “no-code” automation.
Missing features: Basic functions like marking tickets unread may be absent, and solo users can find the interface complex compared to more streamlined tools.
Support and billing complaints: Customer support and billing transparency can fall short, leading some to prefer the more responsive service from Ringly.io.
Gorgias is best for e-commerce support teams needing unified channels and automation. Smaller teams or those seeking lower costs, faster load times, or simpler automations may want to review alternative platforms.
Founded by Yasser Elsaid, Chatbase is an AI-driven customer support platform that helps businesses deliver instant, personalized service across channels like web chat, WhatsApp, Slack, and Instagram. The company leverages advanced AI, including Claude, to automate routine inquiries while maintaining brand voice and professionalism, serving clients from startups to large enterprises such as PwC.
Chatbase’s platform integrates with business systems to enable AI agents to perform actions like checking orders and processing refunds, enhancing customer engagement and operational efficiency. Its user base spans thousands of companies globally, with a strong presence in the US, Canada, and Brazil.
In the following section, we’ll explore Chatbase’s features, pros and cons, pricing, and user reviews, comparing them with Gorgias and Ringly.io to highlight their respective strengths and weaknesses.
Chatbase Key Features
Custom knowledge base training: Upload and train on your business content to deliver accurate, brand-specific responses for customer support.
Real-time store integrations: Connect with platforms like Shopify to automate tasks such as order status updates and trigger backend store actions directly from chat.
Tone and behavior customization: Adjust chatbot responses to match your brand voice, ensuring consistent communication across customer interactions.
Multi-channel support: Deploy web and messaging chatbots for 24/7 automated customer assistance without human intervention.
Easy setup and management: Use intuitive, no-code tools for quick bot deployment and content updates, suitable for non-developers and small teams.
Chatbase features are ideal for e-commerce businesses and customer support teams seeking branded, automated chat solutions with moderate integration needs and straightforward setup.
Chatbase Pros and Cons
Pros
Extremely fast to implement no-code setup, helping teams launch without technical expertise—generally simpler initial onboarding than some alternatives.
Flexible training with multiple data sources (URLs, files) allows wider use cases; direct competitors may have more limited upload options.
Saves time with automated customer query handling, reducing repetitive workload for support—though some tools in this space offer deeper workflow automation.
Detailed analytics dashboard gives actionable insights for bot optimization, enabling improvement over time where other tools' reporting may be less robust.
Versatile integration with major platforms (WhatsApp, Slack, Zapier) enables broad deployment; other tools may cover fewer channels.
Cons
Customer support can be unresponsive or slow, making troubleshooting harder—some rivals emphasize stronger support experiences.
Missing advanced customization, such as SSO or fine-grained design control, where competing tools may offer greater flexibility.
Reports of reliability issues, like bugs and downtime, can impact service—some alternatives prioritize platform stability.
Pricing seen as high for small businesses, with limited features on the free plan—other solutions may offer more generous tiers or flexible billing.
Answer quality can sometimes be inconsistent, especially with newer AI models; some users note rivals produce more consistently accurate responses.
Chatbase is ideal for teams needing simple, code-free AI chatbots with rapid deployment and broad integrations. Organizations requiring advanced workflows, top-tier support, or enterprise-grade reliability may wish to compare alternatives.
Pricing - Gorgias vs Chatbase
Note: The pricing information below is accurate at the time of writing and may be subject to change. For the most up-to-date pricing, please visit each company's pricing page.
All Starter features; higher ticket cap; multi-channel support
Pro
$360
$300
2,000
All Basic features; Magento/WooCommerce/BigCommerce; revenue stats
Advanced
$900
$750
5,000
All Pro features; priority support for setup/optimization
Enterprise
Custom
Custom
Custom
All Advanced features; custom limits/features/support
Chatbase pricing
Plan
Price (Monthly)
Key Features
Contract Length
Free
$0
100 messages/mo; 1 AI agent; 400KB/agent; up to 10 training links; basic models only
Monthly (no contract)
Hobby
$40
2,000 messages/mo; 1 AI agent; 5 AI actions/agent; 33MB/agent; unlimited training links/integrations
Monthly or annual
Standard
$150
12,000 messages/mo; up to 2 AI agents & knowledge bases; 10 AI actions/agent; up to 3 team members
Monthly or annual
Pro
$500
40,000 messages/mo; up to 3 AI agents & knowledge bases; 15 AI actions/agent; 5+ team members ($25/add’l)
Monthly or annual
Enterprise
Custom
Everything in Pro + custom usage limits, priority support/SLA, dedicated manager
Custom
Ringly.io pricing
Ringly.io has simple, usage-based pricing with no hidden fees or long-term commitments. Test drive it risk-free for 14 days, then scale up or down on month-to-month terms, or book a demo for fully tailored enterprise support.
Gorgias is ideal for Shopify-focused businesses needing advanced automation and deep channel integration. Chatbase excels for startups and SMBs seeking fast, no-code AI chatbot setup. Gorgias offers robust features but can be complex; Chatbase is easier but may lack customization.
What users are saying about Gorgias:
"Game changer for e-commerce" – Anonymous, E-commerce Manager Having all our channels — Shopify, email, and social — in one place is a game changer and lets us reply faster with more context...
"Support is surprisingly slow" – Anonymous, Trustpilot Reviewer It took weeks to get a reply to our billing query. For a support tool, their own support is surprisingly slow...
What users are saying about Chatbase:
"Easy to implement" – Anonymous, Small Business Owner I have a website and I only had to provide the link... it was very easy to implement and integrate...
"Overpromises & underdelivers" – Trustpilot Reviewer This feels like a straight-up scam. Their chatbot overpromises, they underdeliver, and then they hide behind “policy” to keep your money...
What users are saying about Ringly.io:
Ringly.io is known for its simplicity, and a focus on e-commerce, with features like abandoned cart recovery and order status lookups. It has a 4.8 star rating from 12 reviews on Product Hunt and other platforms.
"it stands out significantly ahead" - Bertrand, Director. We are at the initial stage of testing and have made only a few calls so far. Consequently, I have rated the product with four stars for now. However, I must express that the product has shown significant promise. When compared to competitors, it stands out significantly ahead.
"This is such a great product" - Jim Miranda, Founder. This is such a great product. I have been with you for less than a week and already closed 3 deals with it."
"It really sounds like a human" - Laix, Founder. Tried Ringly.io today and the quality of the phone calls surprises me! It really sounds like a human, and it reacts really fast. Will need to deploy it in action to see the full capabilities.
Ecommerce retailers: Especially those using Shopify, Magento, or WooCommerce and needing deep store integration for order tracking, refunds, and customer insights directly in the helpdesk.
Mid-size to large support teams: Teams managing lots of customer tickets across email, chat, social, and SMS who want to centralize everything and automate repeating questions.
Businesses needing workflow automation: Support operations that rely on macros, rules, and easy ways to measure performance or track trends.
Companies valuing sustainability and recognition: Brands who care about working with certified B Corporations and want reputable tools used by big ecommerce names.
Who Chatbase is best for…
Startups and small businesses: Those looking for easy-to-set-up, no-code AI chatbots for their website or social channels.
Teams wanting fast chatbot deployment: Anyone needing to launch an automated support bot in minutes, without a developer.
Brands with moderate integration needs: Companies wanting their bot to connect to messaging apps like WhatsApp, Slack, or Instagram, with simple Shopify and store actions.
Users who prefer swift, self-serve support: Small teams who can handle basic troubleshooting on their own and don’t need premium support features or deep customization.
Who Ringly.io is best for…
Businesses of all sizes: From fast-growing startups to established brands, Ringly.io’s flexible pricing and scalable features match small teams through to large companies.
Brands wanting true AI phone support: If you want your support line to feel human, handle calls, recover abandoned carts, and provide instant order updates 24/7 with no hired agents needed.
Teams valuing simple setup and clear pricing: Ringly.io’s quick onboarding, usage-based fees, and risk-free trial make it easy to start and scale at your pace without confusion or upcharges.
Shops focused on customer conversion and satisfaction: E-commerce stores that want higher sales, faster resolutions, and life-like AI agents with proven user reviews and a strong reputation for quality.
If you’re looking for an all-in-one solution that works for any business size, offers easy setup, clear pricing, and advanced features like real human-sounding AI phone agents, Ringly.io is your best choice. It covers everything you need to automate support, delight customers, and grow your business—without the sky-high costs or complicated setup of other platforms.
Why Ringly.io is a Better Choice
Highly Rated: 4.8/5
Founded in 2024 in Rotterdam, the Netherlands, by Maurizio Isendoorn and Ruben Boonzaaijer, Ringly.io is revolutionizing e-commerce customer service with AI phone agents. Designed for online businesses, Ringly handles customer calls on autopilot—solving support issues, recovering abandoned carts, and even boosting sales—at just 20% of the cost of human agents.
With 2,300+ customers, Ringly.io is the go-to solution for e-commerce stores looking to scale without scaling their support team. With award-winning technology (BubbleCon 2024's "Most Innovative App"), Ringly.io transforms your phone system into a revenue-driving powerhouse—without the headaches of traditional call centers.
Features that make Ringly.io the #1 alternative to Gorgias and Chatbase:
No-code setup, instant results – Ringly.io is ready to go in minutes. Just add your website, docs, or text—no engineering required—and your AI phone agent instantly understands your business. It even updates automatically as your website changes.
AI-powered sales & support – Ringly.io does both inbound and outbound calls. Recover 35%+ of abandoned carts with automated follow-up calls, provide real-time order tracking from Shopify, and convert more customers with personalized AI-driven conversations—not just reactive support.
Advanced analytics for smarter decisions – Ringly.io gives you real-time call data, customer intent tracking, and performance reports—helping you optimize support and sales strategies.
Scalable pricing without enterprise contracts – Ringly.io offers transparent, scalable pricing—pay for what you use, no locked-in contracts.
Conclusion: Gorgias vs Chatbase vs Ringly.io
Choosing the right support platform can transform your customer experience and drive more revenue for your e-commerce business. After comparing Gorgias, Chatbase, and Ringly.io, it’s clear that each platform has its strengths—but only one delivers the all-in-one automation, ease of use, and innovation modern online retailers need.
Gorgias: Best for established e-commerce brands needing deep Shopify or Magento integration, multi-channel support, and advanced workflow automations. However, higher pricing and occasional complexity may limit its appeal for smaller teams.
Chatbase: Ideal for startups and small businesses looking for instant, code-free chatbot deployment across web and messaging apps. It offers fast setup but may lack the robust integrations, customization, and reliability required by growing online stores.
Ringly.io: The best choice for e-commerce businesses of any size. With instant, no-code setup, human-like AI phone agents, transparent usage-based pricing, and industry-leading features like abandoned cart recovery and real-time order support, Ringly.io stands out as the superior and most flexible solution.
In summary, Gorgias and Chatbase each serve specific niches—one for larger teams needing omnichannel ticketing, the other for those wishing to quickly launch AI chatbots with minimal setup. But if you want a seamless, scalable platform that delights customers, grows sales, and works right out of the box, Ringly.io is the clear winner for e-commerce support automation.
Ready to upgrade your customer service, recover lost sales, and scale your business—without the hassle? Try Ringly.io today and experience the difference AI phone agents can make.
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