Autocalls AI vs Retell – Who's #1 for Shopify in 2026?

See how Autocalls AI and Retell compare to each other (and to Ringly.io) to help you decide what is the best platform for your Shopify store.
Last updated on
November 29, 2025
Maurizio Isendoorn, Co-Founder at Ringly.io
Ruben Boonzaaijer
Co-Founder

Struggling to pick between Autocalls AI and Retell but tired of feeling overwhelmed?

Here’s what we’ll cover:

  • Main features, pros, and cons of both Autocalls AI and Retell
  • Pricing and value for money
  • User reviews and real experiences
  • Which platform is best for Shopify

Why Ringly.io is the better choice ; )

Built for e-commerce

With experience in both AI and e-commerce, we set out become the best AI phone agent platform for online stores.

Stupid-simple user interface

Super easy to work with, and you can set it up without being tech savvy. If you create a free account you can see it for yourself though!

Quick and easy setup

Our pre-trained AI phone support agent and will have your online store automated in minutes.
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Autocalls AI vs Retell – TL;DR

Product Area Autocalls AI Retell Ringly.io
Ease of Use Steep learning curve API-focused, technical setup Instant, no-code, beginner-friendly
Features & Automation Call flows, basic automations Flexible APIs, dynamic pathways Abandoned cart, live updates
Integrations Strong CRM integrations Basic integration support 7,000+ apps, e-com focused
Languages & Voice 40+ languages, voice cloning Multilingual, some custom voices Fewer languages, ultra-natural sound
Analytics & Reporting Real-time, lacks depth/graphics Standard call outcome analytics In-depth, actionable insights
Pricing & Flexibility Flexible, can get expensive Pay-as-you-go, scales well Transparency, all features included
User Reviews No public reviews yet No public reviews yet 4.8 stars, rave feedback

Autocalls AI - a quick overview

Founded in 2024 in Romania, Autocalls.ai is an innovative startup specializing in AI-powered voice agents that automate customer service and telephony tasks.

Autocalls.ai serves industries like automotive, banking, insurance, e-commerce, and hospitality by automating appointment scheduling, debt collection, technical support, and more. Its no-code platform integrates with over 250 tools including HubSpot and Zoho to streamline workflows while providing detailed analytics.

Features

  • Multi-language and Voice Support
  • Inbound & Outbound Call Automation
  • Parallel Call Handling & Scalability
  • No-Code Integrations & Automation
  • Live Calendar Integration
  • Real-time Analytics & Transcriptions
  • Human Transfer Capabilities
  • Security Compliance & Data Privacy

Pros

  • Effective at Reducing Spam Calls
  • Saves Time with Automation
  • AI-Driven Agents Handle Conversations Well
  • User-Friendly Experience (for Some)
  • Pioneering Technology Appeal

Cons

  • Lack of In-Depth User Reviews & Transparency
  • Youth of Platform Means Fewer Features & Integrations (So Far)
  • No Mentioned Customer Support Quality Yet
  • Lack of Customization Options Noted by Some Prospects/Users Elsewhere in Category Reviews
  • No Evidence Yet About Scalability Under Heavy Load

Retell - a quick overviewRetell AI – Overview

Retell homepage screenshot
Retell homepage screenshot

Founded in the San Francisco Bay Area in 2023 by Todd Li, Evie Wang, Bing Wu, Weijia Yu, and Zexia Zhang, Retell AI is crushing it as the go-to platform for lightning-fast AI voice agent creation.

Features:

  • Voice AI API and Agent Builder
  • Built-in LLM Testing
  • Call Transfer Features
  • SIP Trunking Connectivity
  • Batch Calling Campaigns
  • Multilingual Support

Pros:

  • Natural-sounding voice agents
  • Quick response time
  • Easy setup and deployment
  • Cost-effective pricing
  • Excellent integrations
  • Responsive development team
  • Highly customizable

Cons:

  • UI improvements needed
  • Voice variety limitations
  • API changes without notice
  • Slow customer support
  • Account blocking issues
  • Platform still evolving

Pricing - Autocalls AI vs Retell

Note: The pricing information below is accurate at the time of writing and may be subject to change. For the most up-to-date pricing, please visit each company's pricing page.

Autocalls AI pricing

Plan Name Price (Monthly) Key Features Contract Length
Starter $34/month - 120 included minutes ($0.20/min extra)
- 1 assistant
- 1 outbound campaign
- 3 calls in parallel
- 1 cloned voice
- 900 no-code automation runs/month
Monthly
Pro $129/month - 700 included minutes ($0.16/min extra)
- 5 assistants
- 5 outbound campaigns
- 10 calls in parallel
- 5 cloned voices
- 10,000 no-code automation runs/month
Monthly
Agency $249/month - 1,700 included minutes ($0.09/min extra)
- Unlimited assistants
- Unlimited outbound campaigns
- 500 calls in parallel
- 10 cloned voices
- 100,000 no-code automation runs/month
Monthly
Agency Whitelabel $419/month - 3,500 included minutes ($0.09/min extra)
- Unlimited assistants & campaigns
- 1,000 calls in parallel
- Unlimited cloned voices
- Unlimited no-code automation runs
- White-label branding
Monthly

Retell pricing

Plan / Model Price Key Features Contract Length
Pay-As-You-Go $0.13–$0.31 per minute* - 60 free minutes
- 10–20 concurrent calls
- 10 free Knowledge Bases
- Modular add-ons: high-quality voices, advanced LLMs, telephony options
- Multilingual support
- Interruption handling & emotional understanding
No long-term contract; monthly billing
Custom/Volume As low as $0.05 per minute - All Pay-As-You-Go features
- Custom concurrency limits based on volume
- Premium support (e.g., private Slack channel)
- Volume-based discounts for high usage
No long-term contract; monthly billing; annual discounts may apply for large volumes
Enterprise Custom pricing (e.g., $500+ per month for 10k mins) - All above features included
- Dedicated account management and support channels
Negotiable; typically monthly or annual with possible additional discounting

* Actual price depends on selected voice engine, language model, and telephony provider (ranges from ~$0.01/min to $0.20/min depending on configuration).

Ringly.io pricing

Ringly.io has simple, usage-based pricing with no hidden fees or long-term commitments. Test drive it risk-free for 14 days, then scale up or down on month-to-month terms—or book a demo for fully tailored enterprise support.

Plans Price Included Contract Cancellation
Start 99,- /mo ✓ 250 call minutes, then $0.36/min
Monthly Anytime Start 14-day free trial →
Grow (Most popular) 349,- /mo ✓ 1,000 mins, then $0.19/min
✓ Self-learning
✓ AI knows your customers
✓ 30-day onboarding
Monthly Anytime Start 14-day free trial →
Scale 1099,- /mo + setup fee ✓ Custom price/min
✓ Custom agent & integrations
✓ Slack channel
Custom Custom Book your demo →

Compare plans →

Online customer reviews: Autocalls AI vs Retell

Autocalls AI

There are currently no online reviews available for Autocalls AI on major platforms such as G2, Capterra, Product Hunt, or Trustpilot[7]. This means there is no public data on the total number of reviews or average rating. As with any new or less-reviewed product, users should be cautious and consider reaching out to the company for references or requesting a demo before making a decision.

Retell

There are currently no online reviews available for Retell on major platforms such as G2, Capterra, Product Hunt, or Trustpilot[7]. No public data exists regarding total number of reviews or average rating. As with any product lacking third-party feedback, exercise caution and request more details from the provider before purchase.

What users are saying about Ringly.io:

Ringly.io is known for its simplicity, and a focus on e-commerce, with features like order status lookups. It has a 4.8 star rating from 12 reviews on Product Hunt and other platforms.

"it stands out significantly ahead" - Bertrand, Director. We are at the initial stage of testing and have made only a few calls so far. Consequently, I have rated the product with four stars for now. However, I must express that the product has shown significant promise. When compared to competitors, it stands out significantly ahead.

"This is such a great product" - Jim Miranda, Founder. This is such a great product. I have been with you for less than a week and already closed 3 deals with it."

"It really sounds like a human" - Laix, Founder. Tried Ringly.io today and the quality of the phone calls surprises me! It really sounds like a human, and it reacts really fast. Will need to deploy it in action to see the full capabilities.

"How to automate customer service? -> Ringly.io" - Sidra Husnain, Founder.

Autocalls AI vs Retell: Which is best for you?

Who Autocalls AI is best for…

  • Large teams or call centers with high call volumes – If your business has lots of incoming and outgoing calls every day (think automotive, banking, insurance, or call centers), Autocalls AI’s ability to handle unlimited simultaneous conversations can save you a lot of time and money.
  • Companies needing multilingual support around the clock – With voice agents able to chat in over 40 languages, global businesses looking to support customers 24/7 in different languages will find this helpful.

Who Retell is best for…

  • Developers and tech-savvy teams – Retell is great for those who want to add custom voice experiences and conversational AI into their own apps or platforms with an API-first approach.
  • Companies focused on conversation design – If your main priority is creating structured, branching conversations for sales or support, Retell’s focus on conversational pathways stands out.

Who Ringly.io is best for…

  • Shopify stores that need phone support

Why Ringly.io is a Better Choice

Highly Rated: 4.8/5

Best for Shopify stores looking for the best way to offer 24/7 AI phone support at a fraction of the cost.

How it went when I tried setting up Ringly:

After I installed the Shopify app, the only thing I had to do was to upload my data to the knowledge base. (website was uploaded automatically)

After I did that, I could already speak to my agent via a web call.

Setting it live was as simple as picking a phone number with my area code from the dashboard. I was able to connect the number with 1 click. (The number is also free and included)

There was not really anything else to the setup.

They claim that out of the box, their agents resolve an average of 73% of support calls. They back that up with data from over 2,100 active Shopify stores.

Signup -> onboarded took only 4 minutes and 12 seconds. Most of that time was spent waiting for the knowledge to be uploaded.

Over the first 2 weeks I used it (14-day free trial), it resolved 76% of my calls on its own.

The rest of the calls were escalated to a support ticket by my agent.

(update: the more calls you get, the smarter it gets. As of today, my resolution rate is 79%.)

Standout Features (pros):

  • Very easy setup (almost none)
  • Pay on results pricing

Pricing is on a results basis; you don't pay until your agent has at least a 60% resolution rate

Shopify integration is native. It will allow your agent to solve order status and refund requests on the phone.

Reviews are overall very positive, mainly because of the results-based pricing. If you don't pay unless you get results, every customer gets results.

Cons:

  • Phone support only

What’s unique about Ringly is that it is the first AI phone support tool built for Shopify.

Editors note: Ringly.io opened 5 spots for Shopify stores to pay $0 until AI resolves 60% of your support calls. You can book a call to claim it.

All three platforms offer impressive AI automation, but only Ringly.io combines next-level sales tools, e-commerce focus, easy integrations, up-to-date knowledge, and reliably positive reviews. If you’re looking to automate your phone support, recover more sales, and delight customers—without any of the headaches—Ringly.io is the clear, modern choice to help you grow.

Ready to see how easy AI phone automation can be? Start with Ringly.io for free

Want to compare other players in the market? Check out our other comparisons:

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