Gorgias vs Re:amaze: Who wins in 2025?

See how Gorgias and Re:amaze compare to each other (and to Ringly.io) to help you decide what is the best platform for you.
Last updated on
July 23, 2025
Maurizio Isendoorn, Co-Founder at Ringly.io
Ruben Boonzaaijer
Co-Founder

Tired of juggling endless features, confusing pricing, and mixed reviews while trying to pick between Gorgias and Re:amaze? You’re not alone—making the right choice can feel overwhelming, especially when both tools seem so similar yet different in the details that really matter. The good news? By the end of this article, you’ll have everything you need to choose with confidence. We’re breaking down:

  • Key features, pros, and cons of Gorgias and Re:amaze
  • Pricing plans and what you actually get for your money
  • Real user reviews and customer experiences
  • Who each tool is really best for
  • And, a BETTER alternative you might not have heard about yet (stay tuned!)

Ready to finally figure out which tool is right for you? Let’s dive in!

Why Ringly.io is the better choice ; )

Built for e-commerce

With experience in both AI and e-commerce, we set out become the best AI phone agent platform for online stores.

Stupid-simple user interface

Super easy to work with, and you can set it up without being tech savvy. If you create a free account you can see it for yourself though!

Quick and easy setup

Our pre-trained AI phone support agent and will have your online store automated in minutes.
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Gorgias vs Re:amaze – TL;DR

Product Area Gorgias Re:amaze Ringly.io
AI Automation AI handles email/chat, not voice Basic AI reply suggestions Full AI phone agent, voice & text
Channels Supported Email, chat, social; no voice Email, chat, SMS, social, video Phone, SMS, outbound calls
Ecommerce Integrations Deep Shopify, 100+ tools Sufficient, fewer integrations Shopify, fast phone order actions
Order/Sales Features Edit/refund orders in dashboard Basic order lookup, less depth Real-time calls, cart recovery
Reporting & Analytics Strong, but not deep Standard, fairly basic stats Advanced, AI call insights
Pricing Model Ticket-based, can get expensive Per-user or flat rate starter Usage, transparent, month-to-month
Ease of Setup Quick, some onboarding issues Easy, a few learning curves Minutes, no code, very simple

Gorgias - a quick overview

Founded in Paris in 2015 by Alex Plugaru and Romain Lapeyre, Gorgias is a leading AI-powered helpdesk platform designed specifically for ecommerce brands. Now headquartered in San Francisco, Gorgias serves over 12,000 merchants—including top names like Steve Madden and Glossier—by centralizing customer support across email, live chat, social media, SMS, and more.

Gorgias empowers support teams with advanced automation features such as AI agents that resolve up to 60% of inquiries instantly, deep integrations with over 100 ecommerce tools (including Shopify), macros for fast responses, shared inboxes for collaboration, and actionable analytics. Its robust platform is trusted by sales teams and marketers aiming to boost efficiency and drive revenue through personalized customer experiences.

In the following section, we’ll break down Gorgias’s features, pros and cons, pricing details, and user reviews—comparing them directly with Re:amaze and Ringly.io to help you find the best fit for your business needs.

Gorgias's features

  • Autonomous AI Agent:
    Gorgias’s AI Agent autonomously resolves up to 60% of customer emails, using brand voice and empathy to deliver human-like responses. This is more advanced than Re:amaze’s draft-assist AI, which only helps agents write replies. Ringly.io’s AI phone agent, by contrast, handles both calls and texts, and can pull from your actual business knowledge for even more accurate, real-time answers.
  • Ecommerce Platform Integrations:
    Gorgias offers deep, seamless integrations with Shopify, Magento, BigCommerce, and over 100 other ecommerce tools, letting agents access customer and order data instantly. Re:amaze supports fewer platforms and requires more manual setup. Ringly.io also integrates with major ecommerce platforms, but uniquely automates phone-based workflows for order status and abandoned cart recovery.
  • Multi-Channel Support:
    Gorgias centralizes support across email, live chat, SMS, Facebook, Instagram, and WhatsApp, allowing agents to manage all conversations in one place. Re:amaze adds Twitter and offers video calls, but Gorgias’s unified view and automation give it an edge for high-volume ecommerce. Ringly.io focuses on phone and SMS, automating voice support in ways Gorgias and Re:amaze do not.
  • Advanced Automation:
    Gorgias automates repetitive tasks with AI-powered rules, macros, and triggers, reducing manual work and speeding up responses. Re:amaze offers workflow automation but lacks the same level of AI-driven autonomy. Ringly.io takes automation further by handling entire phone call workflows, including transfers, voicemails, and custom actions without agent intervention.
  • Order Management:
    Agents can view, edit, and refund orders directly within Gorgias, streamlining support for ecommerce brands. Re:amaze offers similar order management but with less Shopify-specific depth. Ringly.io’s AI agent can check order status and update customers in real time during phone calls, eliminating the need for manual lookups.
  • Analytics and Reporting:
    Gorgias provides robust analytics, including revenue attribution, agent performance, and customer satisfaction metrics. This surpasses Re:amaze’s more basic reporting. Ringly.io offers AI-powered call analysis, tracking call outcomes, customer mood, and actionable insights, which brings a new dimension to support analytics.
  • Customizable Macros and Templates:
    Gorgias lets you create macros and templates for common responses, using Shopify variables without coding. Re:amaze requires manual entry with Liquid, making setup more complex. Ringly.io enables dynamic SMS templates and custom phone actions, streamlining both written and spoken communication.
  • Multi-Brand and Multi-Language Support:
    Gorgias supports multiple brands and languages from a single account, making it ideal for global ecommerce. Re:amaze also offers multi-brand support, but Gorgias’s integrations and automation are more tailored for scaling. Ringly.io supports 20+ languages for phone automation, making it uniquely strong for international voice support.
  • Sales and Revenue Tools:
    Gorgias’s AI Agent for Sales engages shoppers with product recommendations and discounts, helping recover abandoned carts and increase conversions. Re:amaze lacks native upsell and cross-sell tools. Ringly.io’s AI phone agent recovers over 35% of abandoned carts via personalized calls, outperforming email and SMS-only approaches.
  • Third-Party Integrations:
    Gorgias connects with a wide range of CRMs, marketing tools, and payment gateways, enabling end-to-end support workflows. Re:amaze offers integrations but with fewer options and less depth. Ringly.io matches this flexibility with no-code integrations via Zapier and Make.com, but uniquely automates actions during live phone calls.
  • User Experience and Setup:
    Gorgias is praised for its clean interface and easy onboarding, though some users find pricing high. Re:amaze is also user-friendly but can be less intuitive for advanced automation. Ringly.io is designed for quick setup and ease of use, especially for non-technical users, and can automate phone support in minutes.
  • AI Limitations:
    While Gorgias’s AI is strong for email and chat, it does not handle phone calls or offer real-time voice automation. Re:amaze’s AI is limited to text-based draft assistance. Ringly.io stands out by providing a fully autonomous AI phone agent that can answer, transfer, and analyze calls using your actual business knowledge, filling a gap left by both competitors.

Pros

  • Centralized inbox for all channels – Users consistently praise Gorgias for bringing together emails, social media, and chat into a single, unified inbox, which streamlines support and reduces the risk of missing messages.
  • Strong integrations with e-commerce platforms – Gorgias integrates seamlessly with Shopify and other e-commerce tools, making it a favorite among online stores looking for a connected support experience.
  • Customizable automation and tagging – The automation features, such as tagging and auto-responses, help teams prioritize and handle repetitive tasks efficiently, saving significant time.
  • Easy to implement and intuitive for most users – Many reviewers mention that Gorgias is straightforward to set up and navigate, even for new team members, with helpful onboarding resources.
  • Continuous improvement and responsive support – Users appreciate Gorgias’s commitment to regular updates, informative townhalls, and a support team that is generally helpful and open to feedback.
  • Transparent ticket-based pricing – The pricing model is based on ticket volume rather than seats, which can be cost-effective for teams where multiple people need access but ticket volume is manageable.

Cons

  • Expensive and unpredictable pricing – Many users find Gorgias’s pricing high compared to competitors, especially as ticket volume grows, and some have experienced unexpected charges or billing issues.
  • Limited analytics and reporting – Reviewers note that analytics are basic and lack depth, making it harder for teams to get actionable insights or track performance over time.
  • Missing or unintuitive basic features – Some users are frustrated by the absence of simple functions (like marking tickets as unread or saving certain inbox views) and find the interface less intuitive than expected.
  • Automation and chatbot limitations – The chat and autoresponder features are often described as underwhelming or difficult to set up, with the AI system needing further improvement to match user expectations.
  • Onboarding and workflow interruptions – While setup is generally easy, some users report that onboarding can be slower than promised, and frequent updates sometimes disrupt established workflows.
  • Strict no-refund policy and billing complaints – Several users have reported being billed unexpectedly during trial periods and facing challenges with refunds or customer service responsiveness regarding billing disputes.
  • Narrow focus on e-commerce – While Gorgias excels for online stores, its features and integrations may be too specialized for businesses outside of e-commerce, limiting broader applicability.

While Gorgias offers robust e-commerce integrations and a centralized support experience, some users find its pricing, analytics, and automation capabilities lacking. For teams seeking a more predictable cost structure, deeper analytics, or a simpler, more intuitive interface, solutions like Ringly.io may address these pain points without the same drawbacks.

Re:amaze - a quick overview

Founded in 2012 and headquartered in San Jose, California, Re:amaze is a customer support software company led by founder Lu Wang. The platform empowers ecommerce businesses to engage customers through chat, social media, SMS, email, and FAQs with features like live chatbots, automated workflows, multichannel integration, and a unified inbox.

Serving thousands of merchants worldwide—including over 1,700 accounts during the 2022 holiday season—Re:amaze helps generate significant revenue by streamlining customer conversations across platforms such as Shopify and BigCommerce. Its tools also include video calls and multi-brand support to enhance service efficiency.

The following section will explore Re:amaze’s features, pros and cons, pricing plans, and user reviews compared to competitors Gorgias and Ringly.io to help you determine the best fit for your ecommerce support needs.

Re:amaze's features

  • Multi-Channel Shared Inbox – Re:amaze consolidates email, live chat, SMS, social media (including Twitter), and mobile messages into a single shared inbox for streamlined team collaboration. This is ideal for businesses wanting to manage all customer conversations in one place without switching tools. Gorgias offers similar multi-channel support but does not natively include Twitter integration; Ringly.io focuses on phone and SMS channels with deep AI automation.
  • Live Chat with Custom Chatbots – The platform provides robust live chat functionality enhanced by customizable chatbots that can automate responses and handle common queries 24/7. This reduces agent workload and improves response times for routine questions. Gorgias only includes chatbot capabilities as an add-on, while Ringly.io’s AI agent handles voice calls rather than web chat but delivers instant answers using your actual business content.
  • Workflow Automation – Built-in workflow automations help route tickets, send notifications, tag conversations, and escalate issues based on custom rules. This increases efficiency for repetitive tasks. While both Gorgias and Re:amaze offer automation features, Gorgias’s are more advanced due to deeper AI integration; however, neither matches the real-time phone call automations or end-to-end workflow triggers available in Ringly.io.
  • Reporting & Analytics – Standard reporting covers metrics like response times and customer satisfaction scores across channels. These insights help teams monitor performance but lack the advanced analytics found in Gorgias (such as revenue attribution). For actionable call analysis—including mood detection or conversation summaries—Ringly.io stands out with its AI-driven dashboards focused specifically on voice interactions.
  • Integrations & App Marketplace – Re:amaze integrates with popular ecommerce platforms (Shopify, WooCommerce), CRMs, marketing tools, and more through its app marketplace. However, the breadth of integrations is narrower than what Gorgias offers—especially regarding Shopify-centric workflows—and setup may require manual configuration using Liquid variables instead of simple macros. In contrast, Ringly.io enables no-code connections via Zapier/Make.com to automate actions directly from phone calls.
  • Live Dashboard & Real-Time Monitoring – A unique feature of Re:amaze is its live dashboard that displays real-time website visitor activity so agents can proactively engage customers or monitor sales opportunities as they happen. Neither Gorgias nor most traditional helpdesks offer this level of real-time visibility; however, if your focus is converting abandoned carts or providing instant order status updates by phone rather than web engagement metrics alone—as enabled by Ringly.io—the use-case shifts toward direct conversion impact over passive monitoring.
  • Multiple Stores & Brands Management – Manage support across several brands or stores from a single account without extra complexity—a benefit for agencies or multi-brand retailers. While both competitors allow some form of multi-store management (Gorgias especially strong within Shopify), this isn’t relevant if you’re seeking unified voice automation across brands—a capability where Ringly.io excels due to centralized knowledge base syncing per brand identity.
  • Video Calls & Call Features – Agents can initiate video calls directly from the dashboard when text-based communication isn’t enough—useful for high-touch support scenarios like onboarding demos or troubleshooting complex issues visually. Neither Gorgias nor most other platforms provide native video calling; however, if your primary need is scalable human-like outreach via automated phone calls—for sales recovery or order updates—Ringly.io’s approach delivers higher efficiency at scale compared to manual video sessions.

In summary:
Re:amaze shines as an easy-to-use omnichannel helpdesk with built-in chatbot automation and strong team collaboration tools at a competitive price point. It suits businesses prioritizing web-based messaging over deep ecommerce integration or advanced analytics. However—and especially when it comes to proactive revenue recovery (like abandoned cart outreach) or delivering always-current answers via natural-sounding AI agents over the phone—solutions like Ringly.io offer transformative advantages beyond what traditional ticketing systems provide today.

Next, let's look at Re:amaze's pros and cons. We studied dozens of reviews from real Re:amaze users from platforms like G2, Capterra, and TrustRadius. Then we identified commonalities and summarized the main pros and cons of Re:amaze based on real user feedback for you here:

Pros

  • Affordable pricing for small teams – Many users highlight that Re:amaze is cost-effective, especially for small businesses or teams needing just a few seats, and that the platform delivers strong value for its price point.
  • Easy to use and intuitive interface – The interface is described as clean, modern, and easy to navigate, making onboarding and daily use straightforward for most users.
  • Multi-channel support and integrations – Users appreciate the ability to manage customer conversations across email, live chat, SMS, and social media from a single inbox, with robust integrations for platforms like Shopify and WhatsApp.
  • Responsive and helpful customer support – Re:amaze’s support team is frequently praised for being responsive, knowledgeable, and helpful when issues arise.
  • Continuous feature updates – Customers note that Re:amaze regularly adds new features and improvements without increasing prices, which helps keep the platform relevant and competitive.
  • Mobile app availability – The mobile app is useful for handling support cases on the go, which is especially valuable for small teams or business owners who need flexibility.
  • Multi-brand support – Businesses with several brands or stores can manage all their customer interactions from one place, with customization options for each brand’s chat widget.

Cons

  • Outdated knowledge base editor – Several users mention that the knowledge base editor feels clunky and outdated, lacking features like live preview and code syntax highlighting, which can be frustrating for technical teams.
  • Limited reporting and automation – Reporting capabilities and automation features are seen as weaker compared to some competitors, making it harder for teams that rely on advanced analytics or workflow automation.
  • No free plan – Unlike some alternatives, Re:amaze does not offer a free plan, which can be a barrier for startups or very small businesses looking to minimize costs.
  • Learning curve for new users – Some users find the platform overwhelming at first, with a steeper learning curve due to the range of features and settings.
  • Occasional mobile app crashes – There are reports of the mobile app crashing, particularly when typing replies, which can disrupt support workflows for users who rely on mobile access.
  • Basic search functionality – The search function is described as limited, with issues like “stop words” that can’t be searched and no way to customize or improve search results, making it harder to find information quickly.
  • Some interface quirks and shortcut inconsistencies – Users note that certain keyboard shortcuts differ from industry standards, which can slow down power users accustomed to other platforms.

It’s worth noting that some of these drawbacks—like the lack of a free plan, limited reporting, or outdated knowledge base tools—are areas where other solutions such as Ringly.io may offer a more modern or flexible experience, especially for teams that need advanced analytics, a more intuitive knowledge base, or a truly frictionless onboarding process.

Pricing - Gorgias vs Re:amaze

Note: The pricing information below is accurate at the time of writing and may be subject to change. For the most up-to-date pricing, please visit each company's pricing page.

Gorgias pricing

Plan Monthly Price (Monthly Billing) Tickets Included Key Features Contract Length
Starter $10 50 Unlimited users, Facebook & Instagram integrations, Live chat, Chat campaigns, Basic reporting Monthly or Annual
Basic $60 300 All Starter features, Shopify/WooCommerce integration, macros, rules, 500 seats, basic automation Monthly or Annual
Pro $360 2,000 All Basic features, advanced automation, integrations, analytics, 500 seats Monthly or Annual
Advanced $900 5,000 All Pro features, multi-store support, advanced analytics, 500 seats Monthly or Annual
Enterprise Custom Custom All Advanced features, custom integrations, dedicated support, SLA, advanced security Monthly or Annual

Add-ons & Overages:
- Overage tickets: $0.40/ticket (Starter), $40/100 tickets (Basic), $36/100 tickets (Pro/Advanced).
- AI automation: Additional cost based on automation percentage.
- Voice: $2.40/ticket; SMS: $1.60/ticket.

Annual Discount:
- 2 months free with annual billing (approx. 16.7% discount).
- No long-term contract required; both monthly and annual options available.

Cancellation Fees:
- No standard cancellation fees for monthly plans.
- For annual plans, early termination may result in fees equal to remaining months and any waived fees.

Refund Policies:
- No refunds for unused time or early cancellation unless required by law or at Gorgias’ discretion.

Key Features by Plan:

  • All plans: Multi-channel ticket management (email, chat, social), unlimited users (except Starter: 3), Shopify/WooCommerce integration, automation templates, reporting.
  • Higher tiers: More tickets, advanced automation, analytics, multi-store support, custom integrations, dedicated support.

Summary of Policies (applies to all plans unless noted):
- Contract Length: Monthly or annual; annual plans offer a discount.
- Cancellation Fees: Only for early termination of annual plans.
- Refunds: Not standard; only at Gorgias’ discretion or if required by law.

This table provides a concise overview of Gorgias’ pricing, features, and contract terms as of July 2025, based on the most recent and authoritative sources available.

Re:amaze pricing

Plan Name Price (USD) Key Features Contract Length Cancellation Fees Refund Policies
Basic $29/user/month Live chat, unlimited email inboxes, social channels, chatbots, workflow automation Month-to-month or annual* No No
Pro $49/user/month All Basic features plus advanced reporting, custom domain/email appearance, multi-brand support, SMS/voice channels Month-to-month or annual* No No
Plus $69/user/month All Pro features plus customizable staff roles, departments/groups, staff performance reporting, live screensharing Month-to-month or annual* No No
Starter $59 flat rate/month Unlimited users (500 conversations/mo), all Basic features Month-to-month No No
Enterprise/Custom Custom pricing Tailored for high-volume/custom needs; mix-and-match features from other tiers Custom No No

*Annual Discount: User-based plans offer a 5% discount if paid annually. Annual billing is not available for volume-based plans.

Additional Notes:

  • All plans are month-to-month; no long-term contracts required.
  • No cancellation fees or penalties for canceling or downgrading your plan at any time.
  • Re:amaze does not offer refunds or money-back guarantees after the free trial period ends. 14-day free trial with full feature access is available, no credit card required.
  • Volume-based pricing (Starter) allows unlimited users but limits conversations each month. User-based pricing allows unlimited conversations but charges per user.
  • Custom/Enterprise plans allow mixing specific features from higher tiers as needed.

Ringly.io pricing

Ringly.io has simple, usage-based pricing with no hidden fees or long-term commitments. Test drive it risk-free for 14 days, then scale up or down on month-to-month terms—or book a demo for fully tailored enterprise support.

Plans Price Included Contract Cancellation
Start 99,- /mo ✓ 250 call minutes, then $0.36/min
Monthly Anytime Start 14-day free trial →
Grow (Most popular) 349,- /mo ✓ 1,000 mins, then $0.19/min
✓ Self-learning
✓ AI knows your customers
✓ 30-day onboarding
Monthly Anytime Start 14-day free trial →
Scale 1099,- /mo + setup fee ✓ Custom price/min
✓ Custom agent & integrations
✓ Slack channel
Custom Custom Book your demo →

Compare plans →

Online customer reviews: Gorgias vs Re:amaze

What users are saying about Gorgias:

Total reviews and average rating:
- G2: 700+ reviews, 4.6/5
- Capterra: 500+ reviews, 4.7/5
- Trustpilot: 100+ reviews, 4.5/5
- Product Hunt: No significant reviews available (as of July 2025).

"Game changer for our support"Sarah L., Head of Customer Experience
Gorgias has streamlined our support process, letting us handle tickets from email, chat, and social in one place... The Shopify integration is seamless, macros are powerful, and the automation saves us hours every week...

"Missing key features"James P., eCommerce Manager
Gorgias is great for ticket management, but it lacks built-in chatbots and a live dashboard, which Re:amaze offers out of the box... Also, the pricing can be unpredictable if your ticket volume spikes, and some integrations are only on higher-tier plans...

What users are saying about Re:amaze:

Total reviews and average rating:
- G2: 120+ reviews, 4.7/5
- Capterra: 80+ reviews, 4.7/5
- Trustpilot: No significant reviews available
- Product Hunt: No significant reviews available.

"One of the best platforms"David M., Operations Lead
Re:amaze had two key features we needed: multi-channel support and a knowledge base... It’s easy to use, integrates well with our ecommerce site, and keeps getting new features without raising prices...

"Editor needs some love"Alex S., Technical Support Lead
The knowledge base editor is a few generations behind—switching between code and preview is clunky, and there’s no built-in code syntax highlighter... For technical teams, this is a pain, and Gorgias’s reporting is also more advanced...

Note:
- Both products are highly rated and praised for their integrations and support, but users highlight that Gorgias lacks built-in chatbots and a live dashboard, while Re:amaze’s knowledge base editor and reporting tools are less advanced compared to competitors.
- Trustpilot and Product Hunt have little to no review presence for either tool as of July 2025; users should be cautious and rely on G2 and Capterra for the most comprehensive feedback.

What users are saying about Ringly.io:

Ringly.io is known for its simplicity, and a focus on e-commerce, with features like abandoned cart recovery and order status lookups. It has a 4.8 star rating from 12 reviews on Product Hunt and other platforms.

"it stands out significantly ahead" - Bertrand, Director. We are at the initial stage of testing and have made only a few calls so far. Consequently, I have rated the product with four stars for now. However, I must express that the product has shown significant promise. When compared to competitors, it stands out significantly ahead.

"This is such a great product" - Jim Miranda, Founder. This is such a great product. I have been with you for less than a week and already closed 3 deals with it."

"It really sounds like a human" - Laix, Founder. Tried Ringly.io today and the quality of the phone calls surprises me! It really sounds like a human, and it reacts really fast. Will need to deploy it in action to see the full capabilities.

"How to automate customer service? -> Ringly.io" - Sidra Husnain, Founder.

Gorgias vs Re:amaze: Which is best for you?

Who Gorgias is best for…

  • Ecommerce brands that live on Shopify: If your business runs mostly on Shopify and you want deep, seamless integration with your store, order data, and e-commerce tools, Gorgias is a strong fit.
  • Support teams needing lots of automation: Gorgias’s AI agents, macros, and rules help larger teams save time by responding to simple questions automatically and managing tickets more efficiently.
  • Businesses that want multi-channel (but not voice-first) support: Gorgias is a great hub for email, chat, and social messages all in one place, but isn’t focused on voice calls or phone automation.
  • Companies willing to pay for advanced automation: If budget isn’t the top concern and you want robust tools, analytics, and AI, Gorgias could be worth the investment—just keep an eye on ticket volume to avoid billing surprises.

Who Re:amaze is best for…

  • Smaller teams or businesses starting out: Re:amaze’s affordable per-user pricing and flat-rate Starter plan make it a smart choice if you don’t have a big support budget.
  • Companies that love live chat and social messaging: If your support is often done through real-time web chat, SMS, and social (including Twitter), Re:amaze brings all of it into one easy inbox.
  • Stores managing multiple brands or shops: Running several storefronts or brands? Re:amaze lets you handle them all from one simple dashboard.
  • Teams looking for easy setup and mobile support: If you want an intuitive platform that works from your phone, Re:amaze’s app and interface are praised for being clean and simple.

Who Ringly.io is best for…

  • Any business (of any size) wanting voice support on autopilot: Ringly.io’s AI phone agent can answer questions, recover carts, and check orders—without any humans needed—making it perfect for both small stores and growing enterprises.
  • Brands that want to recover more sales automatically: Ringly.io stands out by actually calling abandoned shoppers and winning them back, going beyond email or SMS alone. Merchants recover over 35% of abandoned carts just by letting the AI agent do the follow-up.
  • Teams that value easy setup, flexible pricing, and modern AI: Ringly.io keeps things simple: get started in minutes, pay month-to-month, and scale up or down as your needs change—with transparent usage-based pricing and no long-term commitments.
  • Companies with global or multi-language needs: With support for 20+ languages and phone workflows customized to each brand, Ringly.io is ready to help you support customers across the world by voice, instantly.

Why Ringly.io is the overall best choice: While Gorgias and Re:amaze each shine in their own ways, Ringly.io gives any size business access to voice support and revenue recovery tools that are simple to set up and scale. By automating phone and SMS support with actual business knowledge (not just scripts), it helps you delight customers, recover more sales, and free up your team—no matter how big or small you are. That makes it the most flexible, modern, and impactful choice for today’s ecommerce customer experience.

Why Ringly.io is a Better Choice

Highly Rated: 4.8/5

Founded in 2024 in Rotterdam, the Netherlands, by Maurizio Isendoorn and Ruben Boonzaaijer, Ringly.io is revolutionizing e-commerce customer service with AI phone agents. Designed for online businesses, Ringly handles customer calls on autopilot—solving support issues, recovering abandoned carts, and even boosting sales—at just 20% of the cost of human agents.‍

Ringly.io founders: Maurizio and Ruben
Ringly.io founders – Maurizio (left), Ruben (right)

With 2,300+ customers, Ringly.io is the go-to solution for e-commerce stores looking to scale without scaling their support team. With award-winning technology (BubbleCon 2024's "Most Innovative App"), Ringly.io transforms your phone system into a revenue-driving powerhouse—without the headaches of traditional call centers.‍

Features that make Ringly.io the #1 alternative to Gorgias and Re:amaze:

No-code setup, instant results – Ringly.io is ready to go in minutes. Just add your website, docs, or text—no engineering required—and your AI phone agent instantly understands your business. It even updates automatically as your website changes.‍‍‍

Ringly.io page of user's AI phone agents

AI-powered sales & support – Ringly.io does both inbound and outbound calls. Recover 35%+ of abandoned carts with automated follow-up calls, provide real-time order tracking from Shopify, and convert more customers with personalized AI-driven conversations—not just reactive support.‍‍

Ringly.io Call History page

Advanced analytics for smarter decisions – Ringly.io gives you real-time call data, customer intent tracking, and performance reports—helping you optimize support and sales strategies.‍‍‍

Ringly.io Analytics of AI phone agent page

Scalable pricing without enterprise contracts – Ringly.io offers transparent, scalable pricing—pay for what you use, no locked-in contracts.‍

Conclusion: Which Support Platform Should You Choose?

Choosing the right customer support platform comes down to your priorities—do you need seamless Shopify integrations, budget-friendly live chat, or high-converting, automated voice support? Here’s a quick wrap-up to help you decide.

  • Gorgias: Choose Gorgias if you’re a high-volume ecommerce brand that lives in Shopify and wants advanced automation across email and social channels. It shines for teams with complex workflows and a need for robust integrations, but watch out for unpredictable pricing as volume grows.
  • Re:amaze: Go with Re:amaze if you’re a small to mid-sized business looking for affordable, easy-to-use omnichannel support—especially if live chat, SMS, and social messaging are your top channels. It’s flexible for managing multiple brands, but may fall short on advanced automation or analytics.
  • Ringly.io: Ringly.io stands apart for businesses of any size that want voice support, sales recovery, and customer experience—fully automated, 24/7, and ready in minutes. It covers phone and SMS, recovers abandoned carts like nothing else, and offers truly simple, scalable pricing without contracts or confusing tiers.

The bottom line: Gorgias and Re:amaze each have their strengths—Gorgias for Shopify-focused teams needing power tools, Re:amaze for lean, chat-centric companies. But if you want to go beyond tickets, recover lost sales instantly, and give customers human-like voice support on autopilot, Ringly.io gives you a modern, scalable, and cost-effective edge—without the headaches.

Ringly.io makes it easy to automate what matters most (calls, order updates, cart recovery) so your team can focus on delighting customers and growing your business. Ready to see the difference? Try Ringly.io for free today—your future customers (and your bottom line) will thank you.

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