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Trying to choose between Gorgias and LiveChat, but overwhelmed by features and confusing pricing?
Both tools look great, yet reviews are mixed and options pile up. This guide keeps it simple so you can decide with confidence. We’ll cover:
Founded in Paris in 2015 by Alex Plugaru and Romain Lapeyre, Gorgias is a leading AI-powered helpdesk platform built for ecommerce brands. Now headquartered in San Francisco, Gorgias powers over 12,000 merchants.
Also read: the 11 best alternatives to Gorgias in 2025 (#9 is popular)
Gorgias is designed for ecommerce support teams seeking to streamline workflows, personalize customer interactions, and boost revenue. Key features include a shared inbox for email, chat, social, and SMS, AI macros for instant responses.
In the following section, we’ll break down Gorgias’s features, pros and cons, pricing, and user reviews, comparing them with LiveChat and Ringly.io to help you find the best fit for your business.
Pros
Cons
Founded in 2002 in Wrocław, Poland, LiveChat (now rebranded as Text) is a leading software company specializing in AI-powered customer service and live chat solutions for e-commerce and businesses worldwide.
Also read: the best LiveChat alternatives in 2025
LiveChat offers a robust platform featuring chat widgets, chatbot builders, CRM integrations, analytics, and multichannel messaging including Facebook and WhatsApp.
The following section will explore LiveChat’s features, pros and cons, pricing plans, and user reviews compared to competitors like Gorgias and Ringly.io to help identify the best fit for your business needs.
Pros
Cons
Note: The pricing information below is accurate at the time of writing and may be subject to change. For the most up-to-date pricing, please visit each company's pricing page.
Ringly.io has simple, usage-based pricing with no hidden fees or long-term commitments. Test drive it risk-free for 14 days, then scale up or down on month-to-month terms, or book a demo for fully tailored enterprise support.
"Game changer" – Silvy, Customer Support Manager Gorgias is intuitive and easy to use, helping manage customer interactions efficiently and keeping everything organized in one place... The automation features also save a lot of time during daily tasks.
"Support can lag" – Anonymous, E-commerce Operations Lead It took weeks to get a reply to our billing query. For a support tool, their own customer service is sometimes slow, especially during peak times... The more rules and integrations we set up, the slower tickets load—our agents have noticed a lag with our holiday surge.
"Fast and reliable" – Emily R., Customer Experience Specialist LiveChat is fast and reliable, making it easy for our team to respond to customers quickly... The chat widget is simple to customize and integrates well with our other tools.
"Limited features compared to competitors" – Carlos M., SaaS Product Manager LiveChat is great for basic chat, but it lacks the advanced automation and deep e-commerce integrations that tools like Gorgias offer... If you need more than just chat, you might find it limiting.
Ringly.io is known for its simplicity, and a focus on e-commerce, with features like order status lookups. It has a 4.8 star rating from 12 reviews on Product Hunt and other platforms.
"it stands out significantly ahead" - Bertrand, Director. We are at the initial stage of testing and have made only a few calls so far. Consequently, I have rated the product with four stars for now. However, I must express that the product has shown significant promise. When compared to competitors, it stands out significantly ahead.
"This is such a great product" - Jim Miranda, Founder. This is such a great product. I have been with you for less than a week and already closed 3 deals with it."
"It really sounds like a human" - Laix, Founder. Tried Ringly.io today and the quality of the phone calls surprises me! It really sounds like a human, and it reacts really fast. Will need to deploy it in action to see the full capabilities.
"How to automate customer service? -> Ringly.io" - Sidra Husnain, Founder.
All three tools are strong. If you want a simple, scalable choice for most businesses, Ringly.io is the overall pick. It automates phone support and sales, works for any team size, and uses clear usage-based pricing. See the quick fit guides below.
Best for Shopify stores looking for the best way to offer 24/7 AI phone support at a fraction of the cost.
How it went when I tried setting up Ringly:
After I installed the Shopify app, the only thing I had to do was to upload my data to the knowledge base. (website was uploaded automatically)
After I did that, I could already speak to my agent via a web call.
Setting it live was as simple as picking a phone number with my area code from the dashboard. I was able to connect the number with 1 click. (The number is also free and included)
There was not really anything else to the setup.
They claim that out of the box, their agents resolve an average of 73% of support calls. They back that up with data from over 2,100 active Shopify stores.
Signup -> onboarded took only 4 minutes and 12 seconds. Most of that time was spent waiting for the knowledge to be uploaded.
Over the first 2 weeks I used it (14-day free trial), it resolved 76% of my calls on its own.
The rest of the calls were escalated to a support ticket by my agent.
(update: the more calls you get, the smarter it gets. As of today, my resolution rate is 79%.)
Standout Features (pros):
Pricing is on a results basis; you don't pay until your agent has at least a 60% resolution rate
Shopify integration is native. It will allow your agent to solve order status and refund requests on the phone.
Reviews are overall very positive, mainly because of the results-based pricing. If you don't pay unless you get results, every customer gets results.
Cons:
What’s unique about Ringly is that it is the first AI phone support tool built for Shopify.
Editors note: Ringly.io opened 5 spots for Shopify stores to pay $0 until AI resolves 60% of your support calls. You can book a call to claim it.
All three tools are strong. Your best pick depends on channel priority, automation depth, and how you staff support.
If you sell online and want scale without headcount, AI phone automation is the biggest unlock. That’s where Ringly.io stands out while still fitting alongside tools you already use.
Bottom line: For most e-commerce brands, start with Ringly.io to automate phone support and drive revenue from day one. Layer Gorgias or LiveChat as needed for text channels.
