Gorgias vs LiveChat: Which one should you choose for Shopify?
See how Gorgias and LiveChat compare to each other (and to Ringly.io) to help you decide what is the best platform for your Shopify store.
Ruben Boonzaaijer, Co-founderTrying to choose between Gorgias and LiveChat, but overwhelmed by features and confusing pricing?
Both tools look great, yet reviews are mixed and options pile up. This guide keeps it simple so you can decide with confidence. We’ll cover:
- Key features and how they differ
- Pricing and what you actually get
- Setup, integrations, and support
- User reviews and the best fit for your team
- Which one is best for Shopify
Gorgias vs LiveChat: TL;DR
| Product area | Gorgias | LiveChat | Ringly.io |
|---|---|---|---|
| Channel coverage | Email chat social SMS unified | Web chat plus messaging apps | AI phone; handles calls 24/7 |
| Ecommerce/Shopify | Deep Shopify; edit and refund | Surface data; lighter ecommerce support | Shopify native; best for ecommerce |
| Automation and AI | Rules macros AI chatbots | Triggers; bots via add-ons | Self-learning AI; inbound support and sales calls |
| Helpdesk/ticketing | Full helpdesk; multichannel ticketing | Limited ticketing; not full helpdesk | Call-centric; reduces ticket volume |
| Live chat | Solid chat; unified inbox | Excellent live chat widget | Focuses on voice; not chat |
| Voice/phone | No native phone; third-party needed | No native voice; chat only | AI phone agents; humanlike calls |
| Analytics | Advanced helpdesk analytics, CSAT | Good dashboards; some limits | Real-time call analytics, intents |
Gorgias - a quick overview
Founded in Paris in 2015 by Alex Plugaru and Romain Lapeyre, Gorgias is a leading AI-powered helpdesk platform built for ecommerce brands. Now headquartered in San Francisco, Gorgias powers over 12,000 merchants.
Also read: the 11 best alternatives to Gorgias in 2025 (#9 is popular)
Gorgias is designed for ecommerce support teams seeking to streamline workflows, personalize customer interactions, and boost revenue. Key features include a shared inbox for email, chat, social, and SMS, AI macros for instant responses.
In the following section, we’ll break down Gorgias’s features, pros and cons, pricing, and user reviews, comparing them with LiveChat and Ringly.io to help you find the best fit for your business.
Gorgias Features for E-commerce Support
- Omnichannel Support
- Automated Ticketing & Macros
- AI Chatbots
- Analytics & Reporting
Gorgias: Pros and Cons
Pros
- Faster onboarding, intuitive interface, so new agents ramp quickly, similar to Ringly.io.
- More organized workflows, unified multichannel inbox, centralizes email, chat, and social.
- Time saved on repetitive tasks, automation rules and macros.
Cons
- Performance can dip at scale, high-volume lag.
- Complex edge cases are harder, limited automation customization.
- Voice coverage is missing, no native phone support.
LiveChat - a quick overview
Founded in 2002 in Wrocław, Poland, LiveChat (now rebranded as Text) is a leading software company specializing in AI-powered customer service and live chat solutions for e-commerce and businesses worldwide.
Also read: the best LiveChat alternatives in 2025
LiveChat offers a robust platform featuring chat widgets, chatbot builders, CRM integrations, analytics, and multichannel messaging including Facebook and WhatsApp.
The following section will explore LiveChat’s features, pros and cons, pricing plans, and user reviews compared to competitors like Gorgias and Ringly.io to help identify the best fit for your business needs.
LiveChat Features
- Real-time chat support
- Integrations with e-commerce platforms and CRM
- Automated greetings and triggers
- Omnichannel messaging support
- Analytics and reporting dashboards
LiveChat pros and cons
Pros
- Quick to deploy, Ease of use
- Clean and customizable interface, Chat widget
- Immediate responses, Real-time chat
- Centralized workflows and Integrations
- Faster handling, Agent tools
Cons
- Higher total cost
- Not a full help desk, Limited ticketing
- Extra subscriptions needed for Automation and bots
- Occasional slowdowns
- Shallow insights
Pricing - Gorgias vs LiveChat
Note: The pricing information below is accurate at the time of writing and may be subject to change. For the most up-to-date pricing, please visit each company's pricing page.
Gorgias pricing
| Plan | Monthly Price (0% AI) | Ticket Limit | Key Features | Contract Length |
|---|---|---|---|---|
| Starter | $10 | 50 | Basic helpdesk tools, rules, macros, up to 3 users | Monthly or Annual |
| Basic | $60 | 300 | Essential integrations (Shopify, WooCommerce, CRMs), unlimited users, basic automations | Monthly or Annual |
| Pro | $360 | 2,000 | Advanced automations, reporting, multi-channel (email, chat, social), onboarding support | Monthly or Annual |
| Advanced | $900 | 5,000 | Full AI features, advanced customization, dedicated CSM, onboarding & ongoing support | Monthly or Annual |
| Enterprise | Custom | 6,000+ | Priority support, custom integrations, advanced permissions, white-glove onboarding | Monthly or Annual |
LiveChat pricing
| Plan | Price (Annual) | Price (Monthly) | Key Features (Grouped for Space) |
|---|---|---|---|
| Starter | $20/agent/month | $24/agent/month | Basic chat widget, up to 100 tracked visitors, 1 recurring campaign, 60-day chat history, basic customization, 24/7/365 support, website/app/Facebook Messenger channels, single user, basic reporting, daily summary, integrations, SSL security |
| Team | $41/agent/month | $49/agent/month | All Starter features, up to 400 tracked visitors, unlimited campaigns, unlimited chat history, full customization, SMS support, canned responses, file sharing, chat & ticket tagging, advanced reporting, unlimited users, group organization |
| Business | $59/agent/month | $69/agent/month | All Team features, up to 1000 tracked visitors, Apple Messages for Business, routing by geolocation, work scheduler, agent performance metrics, on-demand reporting, staffing prediction, access restriction, advanced analytics |
| Enterprise | $149/agent/month (custom) | N/A | All Business features, white label, audit log, security assistance, HIPAA compliance, SSO, product training, dedicated engineer, legal assistance, alternative payment terms, key account manager |
Ringly.io pricing
Ringly.io has simple pay per call pricing with no hidden fees or long-term commitments. You can try Ringly for free, and it comes with a 30-day money back guarantee. For fully tailored enterprise support, book a demo.
| Plans | Price | Included | Contract | Cancellation | |
|---|---|---|---|---|---|
| Pay per call | $99/mo |
✓ First 50 included, then $1.99 per call ✓ Spam, hang-ups and wrong numbers are free |
Monthly | Anytime | Try for free → |
| Custom | Talk to us | ✓ 1,000+ calls a month | Custom | Custom | Book a demo → |
Online customer reviews: Gorgias vs LiveChat
What users are saying about Gorgias
"Game changer": Silvy, Customer Support Manager Gorgias is intuitive and easy to use, helping manage customer interactions efficiently and keeping everything organized in one place... The automation features also save a lot of time during daily tasks.
"Support can lag": Anonymous, E-commerce Operations Lead It took weeks to get a reply to our billing query. For a support tool, their own customer service is sometimes slow, especially during peak times... The more rules and integrations we set up, the slower tickets load. Our agents have noticed a lag with our holiday surge.
What users are saying about LiveChat
"Fast and reliable": Emily R., Customer Experience Specialist LiveChat is fast and reliable, making it easy for our team to respond to customers quickly... The chat widget is simple to customize and integrates well with our other tools.
"Limited features compared to competitors": Carlos M., SaaS Product Manager LiveChat is great for basic chat, but it lacks the advanced automation and deep e-commerce integrations that tools like Gorgias offer... If you need more than just chat, you might find it limiting.
What users are saying about Ringly.io:
Ringly.io is known for its simplicity, and a focus on e-commerce, with features like order status lookups. It has a 4.8 star rating from 12 reviews on Product Hunt and other platforms.
"it stands out significantly ahead" - Bertrand, Director. We are at the initial stage of testing and have made only a few calls so far. Consequently, I have rated the product with four stars for now. However, I must express that the product has shown significant promise. When compared to competitors, it stands out significantly ahead.
"This is such a great product" - Jim Miranda, Founder. This is such a great product. I have been with you for less than a week and already closed 3 deals with it."
"It really sounds like a human" - Laix, Founder. Tried Ringly.io today and the quality of the phone calls surprises me! It really sounds like a human, and it reacts really fast. Will need to deploy it in action to see the full capabilities.
"How to automate customer service? -> Ringly.io" - Sidra Husnain, Founder.
Gorgias vs LiveChat: Which is best for you?
All three tools are strong. If you want a simple, scalable choice for most businesses, Ringly.io is the overall pick. It automates phone support and sales, works for any team size, and uses clear pay per call pricing. See the quick fit guides below.
Who Ringly.io is best for…
- Shopify stores that need phone support
Who Gorgias is best for…
- Ecommerce brands on Shopify or similar that need a unified inbox for email, chat, social, and SMS.
- Support teams that rely on rules, macros, and AI chatbots to speed up replies and keep messages consistent.
Who LiveChat is best for…
- Websites that want fast, polished live chat with a clean, customizable widget.
- Small to mid-sized teams that need quick setup and solid integrations for chat and messaging apps.
Why Ringly.io is a Better Choice
Best for Shopify stores looking for the best way to offer 24/7 AI phone support at a fraction of the cost.
How it went when I tried setting up Ringly:
After I installed the Shopify app, the only thing I had to do was to upload my data to the knowledge base. (website was uploaded automatically)
After I did that, I could already speak to my agent via a web call.
Setting it live was as simple as picking a phone number with my area code from the dashboard. I was able to connect the number with 1 click. (The number is also free and included)
There was not really anything else to the setup.
They claim that Seth, their AI phone agent, resolves up to 90% of support calls. They back that up with 200,000+ calls handled.
Signup -> onboarded took under 1 hour. Most of that time was spent waiting for the knowledge to be uploaded.
Over the first 2 weeks I used it, it resolved 76% of my calls on its own.
The rest of the calls were escalated to a support ticket by my agent.
(update: the more calls you get, the smarter it gets. As of today, my resolution rate is 79%.)
Standout Features (pros):
- Very easy setup (almost none)
- 65% resolution guarantee
Pricing is $99/mo for the first 50 calls, then $1.99 per call. If Seth resolves under 65% of calls in a month, that month comes back as credit (after 90 days on Pay per call).
Shopify integration is native. It will allow your agent to solve order status and refund requests on the phone.
Reviews are overall very positive, mainly because of the 65% resolution guarantee.
Cons:
- Phone support only
What’s unique about Ringly is that it is the first AI phone support tool built for Shopify.
Conclusion
All three tools are strong. Your best pick depends on channel priority, automation depth, and how you staff support.
If you sell online and want scale without headcount, AI phone automation is the biggest unlock. That’s where Ringly.io stands out while still fitting alongside tools you already use.
- Ringly.io: Best for Shopify phone support.
- Gorgias: Best for unified helpdesk across email, chat, social, and SMS with Shopify workflows.
- LiveChat: Best for polished real-time web chat and visitor engagement.
Bottom line: For most e-commerce brands, start with Ringly.io to automate phone support and drive revenue from day one. Layer Gorgias or LiveChat as needed for text channels.
Also read:
Shopify brands on Ringly’s AI phone support
88% of calls handled without a human at TechCraft Studio.
79% of calls resolved end to end at BioLongevity Labs.
1,595 calls answered in 90 days at Gear Rider, with no phone rep.
78% of calls resolved without a human at Luxevéria.
8 countries where Medivita runs phone support, on 1 Ringly account.
71% of calls resolved without a human at Herbionyx.
6.7x the phone volume at Hey Zeyla, with no new hire.
78% of calls resolved without a human at Vynzo.
