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Trying to choose between Gorgias and LiveChat, but overwhelmed by features and confusing pricing? You want faster replies, happier customers, and lower costs. You’re not alone. Both tools look great, yet reviews are mixed and options pile up. This guide keeps it simple so you can decide with confidence. We’ll cover:
Founded in Paris in 2015 by Alex Plugaru and Romain Lapeyre, Gorgias is a leading AI-powered helpdesk platform built for ecommerce brands. Now headquartered in San Francisco, Gorgias empowers over 12,000 merchants—including major names like Steve Madden and Glossier—to automate customer support, manage tickets, and drive sales through seamless integrations with Shopify, BigCommerce, and other platforms.
Gorgias is designed for ecommerce support teams seeking to streamline workflows, personalize customer interactions, and boost revenue. Key features include a shared inbox for email, chat, social, and SMS, AI macros for instant responses, advanced automation, real-time order management, and deep analytics. Recognized as a certified B Corporation, Gorgias is also known for its commitment to sustainable business practices and workplace equity.
In the following section, we’ll break down Gorgias’s features, pros and cons, pricing, and user reviews, comparing them with LiveChat and Ringly.io to help you find the best fit for your business.
Suitable for e-commerce brands and support teams managing multi-channel inquiries who need Shopify workflows, automation, and data-driven insights.
Pros
Cons
Best for ecommerce and multichannel teams seeking fast ramp-up and time-saving automation. Consider alternatives like Ringly.io when voice is central or you want an ecommerce-specific interface with fewer inbox quirks.
Founded in 2002 in Wrocław, Poland, LiveChat (now rebranded as Text) is a leading software company specializing in AI-powered customer service and live chat solutions for e-commerce and businesses worldwide. Led by CEO and co-founder Mariusz Cieply, it serves over 28,000 paid customers across more than 150 countries.
LiveChat offers a robust platform featuring chat widgets, chatbot builders, CRM integrations, analytics, and multichannel messaging including Facebook and WhatsApp. Its marketplace enables developers to expand functionality with custom apps. The company boasts strong financials with high margins and steady growth.
The following section will explore LiveChat’s features, pros and cons, pricing plans, and user reviews compared to competitors like Gorgias and Ringly.io to help identify the best fit for your business needs.
Suitable for small to mid-sized support teams and e-commerce businesses needing real-time assistance, behavioral engagement, cross-channel handling, and data-driven oversight without complex helpdesk setup.
Pros
Cons
Best for teams wanting polished live chat with fast onboarding and strong integrations. Consider alternatives if you need bundled automation, native ticketing, or lower per-seat costs at larger scale.
Note: The pricing information below is accurate at the time of writing and may be subject to change. For the most up-to-date pricing, please visit each company's pricing page.
Ringly.io has simple, usage-based pricing with no hidden fees or long-term commitments. Test drive it risk-free for 14 days, then scale up or down on month-to-month terms—or book a demo for fully tailored enterprise support.
Gorgias vs LiveChat: Gorgias excels at ecommerce automation, Shopify integrations, and multichannel ticketing—best for online stores scaling support. LiveChat delivers fast, reliable chat and an easy widget—best for teams needing snappy live support without heavy automation.
"Game changer" – Silvy, Customer Support Manager Gorgias is intuitive and easy to use, helping manage customer interactions efficiently and keeping everything organized in one place... The automation features also save a lot of time during daily tasks.
"Support can lag" – Anonymous, E-commerce Operations Lead It took weeks to get a reply to our billing query. For a support tool, their own customer service is sometimes slow, especially during peak times... The more rules and integrations we set up, the slower tickets load—our agents have noticed a lag with our holiday surge.
"Fast and reliable" – Emily R., Customer Experience Specialist LiveChat is fast and reliable, making it easy for our team to respond to customers quickly... The chat widget is simple to customize and integrates well with our other tools.
"Limited features compared to competitors" – Carlos M., SaaS Product Manager LiveChat is great for basic chat, but it lacks the advanced automation and deep e-commerce integrations that tools like Gorgias offer... If you need more than just chat, you might find it limiting.
Ringly.io is known for its simplicity, and a focus on e-commerce, with features like abandoned cart recovery and order status lookups. It has a 4.8 star rating from 12 reviews on Product Hunt and other platforms.
"it stands out significantly ahead" - Bertrand, Director. We are at the initial stage of testing and have made only a few calls so far. Consequently, I have rated the product with four stars for now. However, I must express that the product has shown significant promise. When compared to competitors, it stands out significantly ahead.
"This is such a great product" - Jim Miranda, Founder. This is such a great product. I have been with you for less than a week and already closed 3 deals with it."
"It really sounds like a human" - Laix, Founder. Tried Ringly.io today and the quality of the phone calls surprises me! It really sounds like a human, and it reacts really fast. Will need to deploy it in action to see the full capabilities.
"How to automate customer service? -> Ringly.io" - Sidra Husnain, Founder.
All three tools are strong. If you want a simple, scalable choice for most businesses, Ringly.io is the overall pick. It automates phone support and sales, works for any team size, and uses clear usage-based pricing. See the quick fit guides below.
Highly Rated: 4.8/5
Founded in 2024 in Rotterdam, the Netherlands, by Maurizio Isendoorn and Ruben Boonzaaijer, Ringly.io is revolutionizing e-commerce customer service with AI phone agents. Designed for online businesses, Ringly handles customer calls on autopilot—solving support issues, recovering abandoned carts, and even boosting sales—at just 20% of the cost of human agents.
With 2,300+ customers, Ringly.io is the go-to solution for e-commerce stores looking to scale without scaling their support team. With award-winning technology (BubbleCon 2024's "Most Innovative App"), Ringly.io transforms your phone system into a revenue-driving powerhouse—without the headaches of traditional call centers.
No-code setup, instant results – Ringly.io is ready to go in minutes. Just add your website, docs, or text—no engineering required—and your AI phone agent instantly understands your business. It even updates automatically as your website changes.
AI-powered sales & support – Ringly.io does both inbound and outbound calls. Recover 35%+ of abandoned carts with automated follow-up calls, provide real-time order tracking from Shopify, and convert more customers with personalized AI-driven conversations—not just reactive support.
Advanced analytics for smarter decisions – Ringly.io gives you real-time call data, customer intent tracking, and performance reports—helping you optimize support and sales strategies.
Scalable pricing without enterprise contracts – Ringly.io offers transparent, scalable pricing—pay for what you use, no locked-in contracts.
All three tools are strong. Your best pick depends on channel priority, automation depth, and how you staff support.
If you sell online and want scale without headcount, AI phone automation is the biggest unlock. That’s where Ringly.io stands out while still fitting alongside tools you already use.
Bottom line: For most e-commerce brands, start with Ringly.io to automate phone support and drive revenue from day one. Layer Gorgias or LiveChat as needed for text channels.
Start your free trial of Ringly.io →
