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Overwhelmed by features or confused by pricing while choosing between Gorgias and Help Scout? You are not alone. Mixed reviews make it harder. This guide keeps it simple, so by the end you can choose with confidence. We’ll cover:
Founded in Paris in 2015 by Alex Plugaru and Romain Lapeyre, Gorgias is a leading AI-powered helpdesk platform built for ecommerce brands. With over 12,000 merchants using its service—including major names like Steve Madden and Glossier—Gorgias helps online stores automate customer support, manage interactions across email, chat, social media, and SMS from one centralized inbox.
Gorgias stands out with deep Shopify integrations, customizable widgets, advanced automation features like macros and templates for fast responses, robust analytics dashboards, and seamless connections to more than 65 third-party apps. Its user-friendly tools empower support teams to resolve issues quickly while tracking the impact of service on sales.
Recognized as a certified B Corporation for its commitment to sustainable workplace practices and rapid growth in the ecommerce sector, Gorgias continues to transform how merchants deliver customer experiences. In the following section we’ll compare Gorgias’s features, pros/cons, pricing details, and user reviews against HelpScout and Ringly.io.
Suitable for e-commerce support teams on Shopify managing high ticket volumes across written channels, needing automation, customer context, and analytics in one helpdesk.
Pros
Cons
Best for ecommerce support teams on Shopify seeking a simple, centralized inbox with time-saving automation. Consider alternatives like Ringly.io if you need deeper analytics, more granular workflow control, or steadier performance during high-volume spikes.
Founded in 2011 in Boston, Massachusetts by Nick Francis, Jared McDaniel, and Denny Swindle, Help Scout is a customer support platform designed to treat customers like people rather than ticket numbers. With over 12,000 customer-facing teams worldwide using its email-based help desk software, Help Scout powers more than 950 million customer conversations across industries.
Help Scout offers features such as a shared inbox for team collaboration, an embeddable widget called Beacon for quick access to support resources, knowledge base tools (Docs), and integrations with live chat and CRMs. Its remote-first team spans over 115 cities globally. In the following section, we’ll explore Help Scout’s features, pros and cons, pricing models including its unique light user option, and user reviews compared to Gorgias and Ringly.io.
Suitable for small to midsize customer support teams seeking collaborative email, live chat, self-service content, automation, and reporting in a single tool.
Pros
Cons
Best for small to midsize teams seeking simple collaboration and self-service; consider alternatives like Ringly.io when you need deeper workflows, richer knowledge base editing, or complex routing at scale.
Note: The pricing information below is accurate at the time of writing and may be subject to change. For the most up-to-date pricing, please visit each company's pricing page.
Ringly.io has simple, usage-based pricing with no hidden fees or long-term commitments. Test drive it risk-free for 14 days, then scale up or down on month-to-month terms—or book a demo for fully tailored enterprise support.
Gorgias is ideal for Shopify-centric, high-volume ecommerce needing deep integrations and automation. Help Scout suits small–mid teams seeking an intuitive, email-first help desk. Pros: fast setup and workflows. Cons: Gorgias support/pricing; Help Scout’s lighter ecommerce features.
"Above and beyond" – Anonymous, E-commerce Manager Gorgias customer service is above and beyond the standard tech experience; they are awesome to work with and the Shopify integration is seamless...
"Horrific customer support" – Anonymous, Operations Lead I can’t comment on the software itself because I can’t get past the horrific customer support. Getting any help from Gorgias is like pulling teeth. They have zero regard for their customers’ time...
"Extremely easy to set up" – Anonymous, Customer Support Lead HelpScout is extremely easy to set up and implement. All you need to do is hook up your email address and you're ready to go!...
"Surface-level Shopify integration" – Anonymous, E-commerce Specialist Help Scout doesn’t work that well for e-commerce. Its integration with Shopify is very surface-level – you can view customer details and last orders but you can’t modify orders from the dashboard and nor does it direct you to the correct link on Shopify...
Ringly.io is known for its simplicity, and a focus on e-commerce, with features like abandoned cart recovery and order status lookups. It has a 4.8 star rating from 12 reviews on Product Hunt and other platforms.
"it stands out significantly ahead" - Bertrand, Director. We are at the initial stage of testing and have made only a few calls so far. Consequently, I have rated the product with four stars for now. However, I must express that the product has shown significant promise. When compared to competitors, it stands out significantly ahead.
"This is such a great product" - Jim Miranda, Founder. This is such a great product. I have been with you for less than a week and already closed 3 deals with it."
"It really sounds like a human" - Laix, Founder. Tried Ringly.io today and the quality of the phone calls surprises me! It really sounds like a human, and it reacts really fast. Will need to deploy it in action to see the full capabilities.
"How to automate customer service? -> Ringly.io" - Sidra Husnain, Founder.
Quick take: Ringly.io fits most teams, from startup to enterprise. You get AI phone agents that sound human, ecommerce actions like order lookups and cart recovery, and simple usage-based pricing that scales. If you are email-first, Help Scout is easy. If you are Shopify-heavy and live in chat and social, Gorgias shines.
Overall: Pick Ringly.io if you want one platform that scales with you, adds real revenue with AI phone agents, and keeps costs predictable as you grow.
Highly Rated: 4.8/5
Founded in 2024 in Rotterdam, the Netherlands, by Maurizio Isendoorn and Ruben Boonzaaijer, Ringly.io is revolutionizing e-commerce customer service with AI phone agents. Designed for online businesses, Ringly handles customer calls on autopilot—solving support issues, recovering abandoned carts, and even boosting sales—at just 20% of the cost of human agents.
With 2,300+ customers, Ringly.io is the go-to solution for e-commerce stores looking to scale without scaling their support team. With award-winning technology (BubbleCon 2024's "Most Innovative App"), Ringly.io transforms your phone system into a revenue-driving powerhouse—without the headaches of traditional call centers.
No-code setup, instant results – Ringly.io is ready to go in minutes. Just add your website, docs, or text—no engineering required—and your AI phone agent instantly understands your business. It even updates automatically as your website changes.
AI-powered sales & support – Ringly.io does both inbound and outbound calls. Recover 35%+ of abandoned carts with automated follow-up calls, provide real-time order tracking from Shopify, and convert more customers with personalized AI-driven conversations—not just reactive support.
Advanced analytics for smarter decisions – Ringly.io gives you real-time call data, customer intent tracking, and performance reports—helping you optimize support and sales strategies.
Scalable pricing without enterprise contracts – Ringly.io offers transparent, scalable pricing—pay for what you use, no locked-in contracts.
Your best tool depends on channels, scale, and ecommerce needs. Email-first teams want simplicity. Shopify-heavy teams need deep context. Brands focused on growth and automation benefit most from AI voice.
Bottom line: all three tools are capable. However, if you are in e-commerce, Ringly.io is the best choice—fast to launch, proven to recover revenue, and priced to scale.
