.avif)
Overwhelmed by features or confused by pricing while choosing between Gorgias and Help Scout?
Mixed reviews make it harder. This guide keeps it simple, so by the end you can choose with confidence. We’ll cover:
Founded in Paris in 2015 by Alex Plugaru and Romain Lapeyre, Gorgias is a leading AI-powered helpdesk platform built for ecommerce brands.
Also read: the 11 best alternatives to Gorgias in 2025 (#9 is popular)
Gorgias stands out with deep Shopify integrations, customizable widgets, advanced automation features like macros and templates for fast responses, robust analytics dashboards, and seamless connections to more than 65 third-party apps.
Pros
Cons
Founded in 2011 in Boston, Massachusetts by Nick Francis, Jared McDaniel, and Denny Swindle, Help Scout is a customer support platform designed to treat customers like people rather than ticket numbers.
Also read: the 7 best alternatives to Helpscout in 2025
Help Scout offers features such as a shared inbox for team collaboration, an embeddable widget called Beacon for quick access to support resources, knowledge base tools (Docs), and integrations with live chat and CRMs.
Pros
Cons
Note: The pricing information below is accurate at the time of writing and may be subject to change. For the most up-to-date pricing, please visit each company's pricing page.
Ringly.io has simple, usage-based pricing with no hidden fees or long-term commitments. Test drive it risk-free for 14 days, then scale up or down on month-to-month terms, or book a demo for fully tailored enterprise support.
"Above and beyond" – Anonymous, E-commerce Manager Gorgias customer service is above and beyond the standard tech experience; they are awesome to work with and the Shopify integration is seamless...
"Horrific customer support" – Anonymous, Operations Lead I can’t comment on the software itself because I can’t get past the horrific customer support. Getting any help from Gorgias is like pulling teeth. They have zero regard for their customers’ time...
"Extremely easy to set up" – Anonymous, Customer Support Lead HelpScout is extremely easy to set up and implement. All you need to do is hook up your email address and you're ready to go!...
"Surface-level Shopify integration" – Anonymous, E-commerce Specialist Help Scout doesn’t work that well for e-commerce. Its integration with Shopify is very surface-level – you can view customer details and last orders but you can’t modify orders from the dashboard and nor does it direct you to the correct link on Shopify...
Ringly.io is known for its simplicity, and a focus on e-commerce, with features like order status lookups. It has a 4.8 star rating from 12 reviews on Product Hunt and other platforms.
"it stands out significantly ahead" - Bertrand, Director. We are at the initial stage of testing and have made only a few calls so far. Consequently, I have rated the product with four stars for now. However, I must express that the product has shown significant promise. When compared to competitors, it stands out significantly ahead.
"This is such a great product" - Jim Miranda, Founder. This is such a great product. I have been with you for less than a week and already closed 3 deals with it."
"It really sounds like a human" - Laix, Founder. Tried Ringly.io today and the quality of the phone calls surprises me! It really sounds like a human, and it reacts really fast. Will need to deploy it in action to see the full capabilities.
"How to automate customer service? -> Ringly.io" - Sidra Husnain, Founder.
Quick take: Ringly.io fits most teams, from startup to enterprise. You get AI phone agents that sound human, ecommerce actions like order lookups and cart recovery, and simple usage-based pricing that scales. If you are email-first, Help Scout is easy. If you are Shopify-heavy and live in chat and social, Gorgias shines.
Best for Shopify stores looking for the best way to offer 24/7 AI phone support at a fraction of the cost.
How it went when I tried setting up Ringly:
After I installed the Shopify app, the only thing I had to do was to upload my data to the knowledge base. (website was uploaded automatically)
After I did that, I could already speak to my agent via a web call.
Setting it live was as simple as picking a phone number with my area code from the dashboard. I was able to connect the number with 1 click. (The number is also free and included)
There was not really anything else to the setup.
They claim that out of the box, their agents resolve an average of 73% of support calls. They back that up with data from over 2,100 active Shopify stores.
Signup -> onboarded took only 4 minutes and 12 seconds. Most of that time was spent waiting for the knowledge to be uploaded.
Over the first 2 weeks I used it (14-day free trial), it resolved 76% of my calls on its own.
The rest of the calls were escalated to a support ticket by my agent.
(update: the more calls you get, the smarter it gets. As of today, my resolution rate is 79%.)
Standout Features (pros):
Pricing is on a results basis; you don't pay until your agent has at least a 60% resolution rate
Shopify integration is native. It will allow your agent to solve order status and refund requests on the phone.
Reviews are overall very positive, mainly because of the results-based pricing. If you don't pay unless you get results, every customer gets results.
Cons:
What’s unique about Ringly is that it is the first AI phone support tool built for Shopify.
Editors note: Ringly.io opened 5 spots for Shopify stores to pay $0 until AI resolves 60% of your support calls. You can book a call to claim it.
Your best tool depends on channels, scale, and ecommerce needs. Email-first teams want simplicity. Shopify-heavy teams need deep context. Brands focused on growth and automation benefit most from AI voice.
Bottom line: all three tools are capable. However, if you are in e-commerce, Ringly.io is the best choice—fast to launch, proven to recover revenue, and priced to scale.
