Gorgias vs Gladly: Who wins?

Gorgias - a quick overview

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Founded in Paris in 2015 by Alex Plugaru and Romain Lapeyre, Gorgias is a leading AI-powered helpdesk platform built for ecommerce brands. Now headquartered in San Francisco, Gorgias powers over 12,000 merchants.

Also read: the 11 best alternatives to Gorgias in 2025 (#9 is popular)

Gorgias is designed for ecommerce support teams seeking to streamline workflows, personalize customer interactions, and boost revenue. Key features include a shared inbox for email, chat, social, and SMS, AI macros for instant responses.

In the following section, we’ll break down Gorgias’s features, pros and cons, pricing, and user reviews, comparing them with Gladly and Ringly.io to help you find the best fit for your business.

Gorgias Features for E-commerce Support

• Omnichannel Support
• Automated Ticketing & Macros
• AI Chatbots
• Analytics & Reporting

Gorgias: Pros and Cons

Pros

• Faster onboarding, intuitive interface, so new agents ramp quickly, similar to Ringly.io.
• More organized workflows, unified multichannel inbox, centralizes email, chat, and social.
• Time saved on repetitive tasks, automation rules and macros.

Cons

• Performance can dip at scale, high-volume lag.
• Complex edge cases are harder, limited automation customization.
• Voice coverage is missing, no native phone support.

Gladly - a quick overview

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Best for customer focused ecommerce brands.

Also read: Best Gladly alternatives

Features:

• One single conversation timeline across channels
• Email, SMS, chat, and voice in one thread
• Customer context at every interaction
• Internal collaboration tools

Pros:

• A customer-centric model (no tickets)
• Omnichannel history
• Very good personalization and retention features

Cons:

• More expensive cost than typical SMB tools
• Overkill for smaller teams

Pricing: Custom pricing based on conversation volume

Shopify integration: syncs orders, refunds, and customer details in real time

Ideal for premium DTC and service brands that want to compete on experience.

What's unique about Gladly is that it organizes communication by customer, not ticket.

Pricing - Gorgias vs Gladly

Note: The pricing information below is accurate at the time of writing and may be subject to change. For the most up-to-date pricing, please visit each company's pricing page.

Gorgias pricing

Gorgias pricing is ideal for e-commerce (Shopify/WooCommerce) brands. Plans scale by ticket volume, not users. Overage fees apply; AI/voice/SMS are paid add-ons. Monthly and discounted annual billing available. Free trial on all plans.

Gladly pricing

Task Based fits small teams seeking flexibility; Hero is ideal for growing teams needing full analytics and integrations; Superhero serves large enterprises with custom requirements. Free trial may be available for Task Based, contact Gladly for confirmation and tailored quotes.

Ringly.io pricing

Ringly.io has simple pay per call pricing with no hidden fees or long-term commitments. You can try Ringly for free, and it comes with a 30-day money back guarantee. For fully tailored enterprise support, book a demo.

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Online customer reviews: Gorgias vs Gladly

What users are saying about Gorgias:

Total reviews and average rating:
G2: 4.6 stars from 600+ reviews
Capterra: 4.7 stars from 500+ reviews

"Game changer for customer support": Verified User, Consumer Services
Gorgias has been a game changer for our customer support operations... This platform excels at organizing and streamlining communications, making it easy to manage emails, social media interactions, and chat, including a chatbot, all in one place...

"Outages interrupt daily tasks": Verified User in Consumer Services
Outages that often interrupt the daily tasks... Being able to work with emails, chats and social media all with the same platform is great but reliability issues can be frustrating...

What users are saying about Gladly:

Total reviews and average rating:
G2: 4.8 stars from over 200 reviews
Capterra: 4.9 stars from over 100 reviews
SelectHub (aggregate): User Satisfaction Rating of “excellent” (94%) based on 141 user ratings across multiple sites

"Most user friendly platform": Customer Service Manager
I've used a number of help desks in my 10+ years in the field of customer service. Gladly is the most user friendly platform that facilitates easy communication between myself and clients...

"Lack of robust knowledge management & automation features": Multiple reviewers (SelectHub summary)
Some users have reported a lack of robust knowledge management features and limited automation/self-service options... This can be a significant disadvantage for businesses looking to automate routine tasks or empower customers to find solutions independently...

What users are saying about Ringly.io:

Ringly.io is known for its simplicity, and a focus on e-commerce, with features like order status lookups. It has a 4.8 star rating from 12 reviews on Product Hunt and other platforms.

"it stands out significantly ahead" - Bertrand, Director. We are at the initial stage of testing and have made only a few calls so far. Consequently, I have rated the product with four stars for now. However, I must express that the product has shown significant promise. When compared to competitors, it stands out significantly ahead.

"This is such a great product" - Jim Miranda, Founder. This is such a great product. I have been with you for less than a week and already closed 3 deals with it."

"It really sounds like a human" - Laix, Founder. Tried Ringly.io today and the quality of the phone calls surprises me! It really sounds like a human, and it reacts really fast. Will need to deploy it in action to see the full capabilities.

"How to automate customer service? -> Ringly.io" - Sidra Husnain, Founder.

Gorgias vs Gladly: Which is best for you?

Who Gorgias is best for…

• Ecommerce brands that want to manage customer chats, emails, social media, and SMS all in one place.
• Busy support teams who need strong automation to reply quickly and handle lots of repetitive requests, like order tracking and returns.

Who Gladly is best for…

• Medium to large businesses that want to put people first and build long-term customer relationships.
• Teams handling lots of phone calls or needing advanced voice support, thanks to Gladly’s built-in phone platform and routing tools.

Who Ringly.io is best for…

• Shopify brands that need phone support

Why Ringly.io is a Better Choice

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‍Best for Shopify stores looking for the best way to offer 24/7 AI phone support at a fraction of the cost.

How it went when I tried setting up Ringly:

After I installed the Shopify app, the only thing I had to do was to upload my data to the knowledge base. (website was uploaded automatically)

After I did that, I could already speak to my agent via a web call.

Setting it live was as simple as picking a phone number with my area code from the dashboard. I was able to connect the number with 1 click. (The number is also free and included)

There was not really anything else to the setup.

They claim that Seth, their AI phone agent, resolves up to 90% of support calls. They back that up with 200,000+ calls handled.

Signup -> onboarded took under 1 hour. Most of that time was spent waiting for the knowledge to be uploaded.

Over the first 2 weeks I used it, it resolved 76% of my calls on its own.

The rest of the calls were escalated to a support ticket by my agent.

(update: the more calls you get, the smarter it gets. As of today, my resolution rate is 79%.)

Standout Features (pros):

• Very easy setup (almost none)
• 65% resolution guarantee

Pricing is $99/mo for the first 50 calls, then $1.99 per call. If Seth resolves under 65% of calls in a month, that month comes back as credit (after 90 days on Pay per call).

Shopify integration is native. It will allow your agent to solve order status and refund requests on the phone.

Reviews are overall very positive, mainly because of the 65% resolution guarantee.

Cons:

• Phone support only

What’s unique about Ringly is that it is the first AI phone support tool built for Shopify.

Conclusion: Gorgias vs Gladly vs Ringly.io, which support platform wins?

Choosing the best customer support platform depends on your business size, support channels, and how much you want to automate. Gorgias, Gladly, and Ringly.io each offer unique benefits to help your team do more with less effort. Here’s what to remember:

• Gorgias:
  
  • Best for ecommerce brands who want every channel, email, chat, social, and SMS, in one place.
  • Strong integrations with Shopify, WooCommerce, and Klaviyo help teams work faster and smarter.
• Gladly:
  
  • Ideal for midsize and large companies who value people-focused, one-to-one support.
  • Unifies voice and digital conversations for a true omnichannel customer experience.
• Ringly.io:
  
  • AI phone support for Shopify

Try Ringly.io today so Seth answers every support call 24/7 and your team can focus on bigger things, with no risk and no surprises.

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