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Tired of picking through endless support software comparisons, only to get lost in confusing features and vague pricing? Many teams hunting for the perfect helpdesk tool end up overwhelmed by shiny promises and unclear reviews. You deserve a straightforward answer that matches your real-world needs. This guide makes it easy to untangle the mess between Gorgias and Gladly, so you can confidently pick the right platform for your team. We’ll cover:
Founded in Paris in 2015 by Alex Plugaru and Romain Lapeyre, Gorgias is a leading AI-powered helpdesk platform designed for ecommerce brands. Now headquartered in San Francisco, Gorgias serves over 12,000 merchants—including top Shopify stores—by centralizing customer support across email, live chat, social media, SMS, and more.
Gorgias empowers support teams with advanced automation features like AI agents that resolve up to 60% of conversations autonomously, personalized macros and templates for faster responses, deep integrations with platforms such as Shopify and Klaviyo, usage-based pricing plans for flexibility, and robust collaboration tools. Its user base includes renowned brands seeking to streamline operations while delivering exceptional customer experiences.
In the next section we’ll compare Gorgias’s features, pros and cons, pricing models, and user reviews alongside Gladly and Ringly.io to highlight where each solution excels.
These features best serve ecommerce businesses and support teams seeking to centralize omnichannel communication, automate repetitive inquiries, streamline workflows, and monitor support performance efficiently.
Pros
Cons
Gorgias is best for e-commerce support teams needing a unified helpdesk with robust integrations. Businesses focused on budget, advanced analytics, or a simpler billing process may want to compare alternatives before choosing.
Founded in 2014 in San Francisco, California, Gladly was created by Joseph Ansanelli, Michael Wolfe, and Dirk Kessler to revolutionize customer service by putting people at the center of every interaction. Gladly’s AI-powered platform unifies customer conversations across channels like voice, email, messaging, and social media into a single dashboard, enabling personalized and efficient support.
Trusted by over 200 customers and empowering more than 10,000 service agents, Gladly offers features such as customer profiles, session routing, conversation intelligence, and CRM integration. Its platform is designed to deliver emotionally intelligent, seamless experiences that boost customer loyalty and operational efficiency.
In the following section, we will explore Gladly’s features, pros and cons, pricing, and user reviews, comparing them with Gorgias and Ringly.io to highlight their respective strengths and differences.
Gladly’s features benefit medium to large businesses focused on long-term customer relationships, unified agent workflows, and personalized omnichannel support.
Pros
Cons
Gladly suits midsize and enterprise support teams valuing unified views and robust omnichannel features; teams needing flexible pricing, a mobile app, or deep customization may want to consider alternative platforms.
Note: The pricing information below is accurate at the time of writing and may be subject to change. For the most up-to-date pricing, please visit each company's pricing page.
Gorgias pricing is ideal for e-commerce (Shopify/WooCommerce) brands. Plans scale by ticket volume, not users. Overage fees apply; AI/voice/SMS are paid add-ons. Monthly and discounted annual billing available. Free trial on all plans.
Task Based fits small teams seeking flexibility; Hero is ideal for growing teams needing full analytics and integrations; Superhero serves large enterprises with custom requirements. Free trial may be available for Task Based, contact Gladly for confirmation and tailored quotes.
Ringly.io has simple, usage-based pricing with no hidden fees or long-term commitments. Test drive it risk-free for 14 days, then scale up or down on month-to-month terms, or book a demo for fully tailored enterprise support.
Gorgias is ideal for ecommerce support teams needing omnichannel customer management. Gladly suits businesses prioritizing user-friendly interfaces and high customer satisfaction. Gorgias excels in integrations; Gladly wins in usability. Choose based on workflow needs and automation preferences.
Total reviews and average rating:
G2: 4.6 stars from 600+ reviews
Capterra: 4.7 stars from 500+ reviews
"Game changer for customer support" – Verified User, Consumer Services
Gorgias has been a game changer for our customer support operations... This platform excels at organizing and streamlining communications, making it easy to manage emails, social media interactions, and chat, including a chatbot, all in one place...
"Outages interrupt daily tasks" – Verified User in Consumer Services
Outages that often interrupt the daily tasks... Being able to work with emails, chats and social media all with the same platform is great but reliability issues can be frustrating...
Total reviews and average rating:
G2: 4.8 stars from over 200 reviews
Capterra: 4.9 stars from over 100 reviews
SelectHub (aggregate): User Satisfaction Rating of “excellent” (94%) based on 141 user ratings across multiple sites
"Most user friendly platform" – Customer Service Manager
I've used a number of help desks in my 10+ years in the field of customer service. Gladly is the most user friendly platform that facilitates easy communication between myself and clients...
"Lack of robust knowledge management & automation features" – Multiple reviewers (SelectHub summary)
Some users have reported a lack of robust knowledge management features and limited automation/self-service options... This can be a significant disadvantage for businesses looking to automate routine tasks or empower customers to find solutions independently...
Ringly.io is known for its simplicity, and a focus on e-commerce, with features like abandoned cart recovery and order status lookups. It has a 4.8 star rating from 12 reviews on Product Hunt and other platforms.
"it stands out significantly ahead" - Bertrand, Director. We are at the initial stage of testing and have made only a few calls so far. Consequently, I have rated the product with four stars for now. However, I must express that the product has shown significant promise. When compared to competitors, it stands out significantly ahead.
"This is such a great product" - Jim Miranda, Founder. This is such a great product. I have been with you for less than a week and already closed 3 deals with it."
"It really sounds like a human" - Laix, Founder. Tried Ringly.io today and the quality of the phone calls surprises me! It really sounds like a human, and it reacts really fast. Will need to deploy it in action to see the full capabilities.
"How to automate customer service? -> Ringly.io" - Sidra Husnain, Founder.
Why Ringly.io stands out:
With fast AI-powered automation, real human-like calls, and transparent, usage-based pricing, Ringly.io is a smart choice for businesses of all sizes who want to boost customer service without breaking the bank—or needing a big support team. It’s simple, smart, and grows as you do.
Highly Rated: 4.8/5
Founded in 2024 in Rotterdam, the Netherlands, by Maurizio Isendoorn and Ruben Boonzaaijer, Ringly.io is revolutionizing e-commerce customer service with AI phone agents. Designed for online businesses, Ringly handles customer calls on autopilot—solving support issues, recovering abandoned carts, and even boosting sales—at just 20% of the cost of human agents.
With 2,300+ customers, Ringly.io is the go-to solution for e-commerce stores looking to scale without scaling their support team. With award-winning technology (BubbleCon 2024's "Most Innovative App"), Ringly.io transforms your phone system into a revenue-driving powerhouse—without the headaches of traditional call centers.
No-code setup, instant results – Ringly.io is ready to go in minutes. Just add your website, docs, or text—no engineering required—and your AI phone agent instantly understands your business. It even updates automatically as your website changes.
AI-powered sales & support – Ringly.io does both inbound and outbound calls. Recover 35%+ of abandoned carts with automated follow-up calls, provide real-time order tracking from Shopify, and convert more customers with personalized AI-driven conversations—not just reactive support.
Advanced analytics for smarter decisions – Ringly.io gives you real-time call data, customer intent tracking, and performance reports—helping you optimize support and sales strategies.
Scalable pricing without enterprise contracts – Ringly.io offers transparent, scalable pricing—pay for what you use, no locked-in contracts.
Choosing the best customer support platform depends on your business size, support channels, and how much you want to automate. Gorgias, Gladly, and Ringly.io each offer unique benefits to help your team do more with less effort. Here’s what to remember:
Try Ringly.io today to elevate your support, recover more sales, and let your team focus on bigger things, with no risk and no surprises.