Air AI vs Poly AI: Who wins in 2025?

Air AI - a quick overview

‍

‍

Founded in 2022 in San Francisco, Air AI is transforming customer service with advanced AI voice agents capable of handling long, natural phone conversations and automating complex tasks across business applications. Co-founded by Caleb Maddix and Ryan O’Donnell, Air AI’s technology enables businesses to deploy always-on virtual agents that can replace large sales or support teams with a single, tireless AI system.

‍

Air AI’s core offerings include features like full-length conversational calls indistinguishable from humans, seamless CRM integrations, and automated lead engagement—making it a powerful tool for sales teams, marketers, and customer support operations. In the next section, we’ll compare Air AI’s features, pros and cons, pricing models, and user reviews against Poly AI and Ringly.io to help you find the best fit for your business needs.

Air AI's features

• Human-Like Voice Conversations: Air AI delivers highly natural, human-sounding phone calls for both inbound and outbound interactions. Its advanced generative AI can hold conversations up to 40 minutes, maintaining context and memory throughout the call. This is ideal for businesses needing scalable, realistic voice agents—though some users report inconsistent call quality compared to more reliable alternatives like Ringly.io.
• Outbound Sales Automation: The platform automates initial outreach, lead nurturing, qualification, and even closes simple deals over the phone. This frees sales teams from repetitive tasks but may lack the deep e-commerce integrations (like abandoned cart recovery) that Ringly.io offers out of the box.
• Inbound Support & FAQs Handling: Air AI answers common customer questions instantly via phone, reducing load on human agents. While effective for basic queries, it doesn’t natively integrate with business knowledge bases or update content daily as Ringly.io does—potentially leading to less accurate or outdated responses over time.
• Lead Qualification & Routing: It qualifies incoming leads in real time and routes high-potential prospects directly to your sales team. Air AI’s scoring system boosts conversion rates but lacks customizable triggers and detailed transfer summaries found in solutions like Ringly.io’s smart call transfer feature.
• Appointment Scheduling: Handles booking, rescheduling, and confirming appointments automatically during calls—a major timesaver for service-driven businesses. However, unlike PolyAI or Ringly.io’s custom actions suite (which can trigger tickets or CRM updates), Air AI focuses mainly on scheduling without broader workflow automation.
• Scalability & Parallel Calls: Supports unlimited simultaneous calls so you never miss an opportunity during peak periods; perfect for large-scale operations with fluctuating demand. While this matches PolyAI’s enterprise focus on volume handling, smaller businesses may find more value in flexible platforms like Ringly.io that combine automation with actionable insights at a lower cost threshold.
• CRM Integration & Automated Follow-Ups: After each call, Air AI can send follow-up emails or update your CRM automatically based on conversation outcomes—streamlining post-call workflows much like PolyAI does at scale. However, it doesn’t offer no-code integration flexibility across a wide range of business tools as seen with Ringly.io’s Zapier/Make.com support.
• White Labeling Options: Agencies can rebrand Air AI under their own identity using customizable dashboards—a strong fit if you’re building client-facing solutions at scale. For direct-to-business use cases where brand control isn’t needed but deep customization is valued (like personalized SMS during calls), other platforms may be better suited.
• 24/7 Availability Across Industries: Designed for round-the-clock operation across sectors such as law firms and home services; ensures every customer gets answered promptly regardless of volume spikes—a core promise shared by most modern conversational AIs including PolyAI.

While Air AI excels at simulating long-form human conversations at scale—with robust outbound sales tools—it often falls short in pricing transparency and reliability compared to competitors. Businesses seeking seamless e-commerce integrations (abandoned cart recovery), dynamic knowledge base syncing without manual training steps, instant order status checks within Shopify/WooCommerce ecosystems—or granular workflow automations—will find these capabilities uniquely addressed by platforms like Ringly.io rather than traditional voice-first solutions alone.

Air AI Pros and Cons

• Realistic human-like conversations – Users consistently praise Air AI’s advanced natural language processing, which enables it to hold conversations that closely mimic human interactions.
• 24/7 availability – The platform operates around the clock, ensuring customers can get support or information at any time without being limited by business hours.
• Seamless integration with multiple applications – Many reviewers highlight how easily Air AI connects with thousands of other apps, making it simple to fit into existing workflows.
• Cost efficiency through automation – Businesses appreciate significant cost savings by automating tasks that would otherwise require human agents.
• Scalability for high call volumes – Users note that Air AI can handle multiple calls simultaneously, making it a strong choice for companies experiencing fluctuating or high customer interaction volumes.

• Initial setup challenges – Several users report difficulties during onboarding and integration; the process is not always straightforward and may require extra support or technical know-how to get started smoothly. (With Ringly.io’s streamlined onboarding process, teams often experience a faster time-to-value.)
• Occasional technical glitches – Some reviewers mention issues such as the system getting stuck in loops or experiencing latency during conversations; these bugs can disrupt customer experiences if not quickly resolved.
• Limited emotional intelligence – While effective with routine queries, users find that Air AI sometimes struggles with complex emotional situations or nuanced customer needs—potentially leading to less satisfying outcomes in sensitive scenarios compared to more empathetic solutions. (Ringly.io’s adaptive sentiment analysis helps bridge this gap.)
• Steep learning curve for teams – Adopting new technology like Air AI requires training; some businesses find their staff need extra time and resources before they’re fully comfortable using all features effectively.
• Dependence on stable internet connectivity – As a cloud-based solution, performance is heavily reliant on having reliable internet access; outages or slow connections can impact service quality significantly in certain regions.

These insights reflect what actual users are saying about their experiences with Air AI today.

‍

‍

Poly AI - a quick overview

‍

‍

Founded in 2017 in London by Nikola Mrkšić, Tsung-Hsien Wen, and Pei-Hao Su, PolyAI specializes in AI voice agents designed to revolutionize customer service call centers. Drawing on their deep research roots at the University of Cambridge and experience at Apple, Google, and Facebook, they focus on delivering seamless voice-first conversational AI that enhances customer interactions.

‍

PolyAI serves major global brands across industries like hospitality, banking, healthcare, and retail with advanced AI phone agents capable of natural dialogue. With a team of around 150 employees and offices in London and New York, PolyAI is recognized for its cutting-edge technology that addresses call center challenges such as workforce shortages while improving customer experience.

‍

The following section will explore PolyAI’s features, pros and cons, pricing models, and user reviews compared to competitors like Air AI and Ringly.io to help you understand how it stands out in the evolving landscape of conversational AI solutions.

Poly AI's features

• Branded Voice and Personality – Poly AI lets businesses design a unique, branded voice assistant that reflects their company’s personality. This is ideal for enterprises wanting consistent customer interactions across channels. While Air AI also offers natural-sounding conversations, Poly AI emphasizes brand customization more heavily. Ringly.io takes this further by letting your agent become an expert on your business instantly through knowledge base integration—no training required.
• Seamless Tech Stack Integration – Poly AI integrates smoothly with existing enterprise systems, making it easy to deploy without major IT overhauls. This is especially valuable for large organizations with complex workflows or legacy software. Air AI also supports integrations but focuses more on CRM and sales tools; Ringly.io stands out by offering no-code connections to thousands of apps (like Shopify, HubSpot, Freshdesk) via Zapier or Make.com.
• Real-Time Analytics Dashboard – With Poly AI’s analytics dashboard, businesses can monitor call performance live and track key metrics such as resolution rates and customer sentiment. This helps teams quickly identify trends or issues in service quality. Air AI provides post-call automation and reporting as well but may lack the same depth in real-time insights found in Poly’s dashboard approach; Ringly.io not only analyzes calls but delivers actionable suggestions for improvement using advanced call analysis.
• Continuous Learning & Improvement – The platform uses ongoing machine learning to refine its responses based on new data from every interaction, ensuring the assistant gets smarter over time without manual retraining. Both Air AI and Ringly.io offer similar self-improving capabilities; however, Ringly.io uniquely updates daily with your website changes so answers are always current—critical for fast-moving e-commerce environments.
• Customer Authentication & Account Management – Poly AI can securely verify callers’ identities before handling sensitive requests like account changes or billing inquiries—a must-have for industries like banking or telecoms where privacy matters most. While Air AI handles lead qualification robustly, it doesn’t highlight authentication as a core feature; Ringly.io focuses more on e-commerce-specific needs such as order status checking rather than general account management.
• Order Processing & Management – Businesses use Poly.AI to automate order placement, tracking inquiries, cancellations, and modifications directly through voice interactions—reducing wait times and freeing up human agents for complex cases. This matches some of what Air.AI offers in terms of booking appointments or answering FAQs but lacks the deep e-commerce integrations (like real-time Shopify order lookups) that make Ringly.io exceptionally effective at turning support calls into satisfying experiences.
• Billing Inquiries & Payment Issues – The system can handle common payment questions automatically: checking balances, due dates, resolving disputes, etc., which streamlines finance-related support across sectors like utilities, retail, hospitality, etc. While both competitors address general support needs, neither matches how seamlessly Ringly.io recovers abandoned carts via proactive phone outreach—a proven revenue booster not typically found in generic enterprise assistants.

Poly.AI excels at providing customizable conversational experiences tailored to large enterprises needing strong brand alignment, secure authentication, broad integration options—and continuous improvement—but may fall short compared to solutions purpose-built for commerce automation like those offered by our product when it comes to specialized tasks such as cart recovery, instant knowledge updates, SMS follow-ups, custom actions during calls, automated voicemails, detailed call analysis, full workflow automations all designed specifically around online store growth needs rather than just generic contact center efficiency.

Poly AI Pros and Cons

• Human-like voice quality – Users consistently praise PolyAI’s natural-sounding voice assistant that avoids robotic tones, making customer interactions feel more genuine and engaging.
• Exceptional call automation – Many reviewers highlight how well PolyAI automates client calls, improving efficiency by handling high call volumes around the clock.
• User-friendly interface & easy integration – The platform is noted for its simple interface and seamless integration with existing software systems like CRMs or contact centers.
• Outstanding customer support & partnership approach – Customers appreciate the responsive support team that collaborates closely to create bespoke solutions tailored to business needs.
• Learns & improves over time (continuous learning) – The system gets smarter with use, adapting to new scenarios without requiring constant manual updates. This reduces long-term maintenance effort.
• Rich analytics output (call data) – Some users value the detailed reports on calls which help shape business strategy by providing insights into customer behavior and operational performance.
• Saves staff time & boosts ROI in key sectors (like hospitality) – By automating repetitive queries, businesses report improved agent productivity and a strong return on investment—especially where staffing is challenging.
• Bespoke character creation options for branding consistency – Ability to design unique personalities and voices helps brands maintain a consistent tone across all automated interactions.

Cons

• Lack of advanced analytics/dashboard control out-of-the-box – Several reviewers mention limited depth in analytics; there’s no robust dashboard or real-time sentiment/call path tracking unless managed via account teams. This can slow down agile teams who want direct access to data or rapid iteration. With Ringly.io’s self-serve dashboards, this bottleneck doesn’t exist.
• No self-serve/free trial option; contract-based onboarding only – Getting started requires speaking with sales—there’s no free trial or instant sign-up. This can be frustrating for smaller teams wanting quick evaluation or pilots. Ringly.io offers instant access so you can test before committing.
• Pricing concerns for smaller businesses/startups – While large enterprises find value at scale, some developers note that pricing isn’t transparent upfront—and there are no low-cost tiers suitable for startups or small deployments.
• UI could be improved compared to industry leaders – A few users feel the user interface isn’t as polished as other products in this space, potentially impacting ease-of-use during setup or ongoing management. With Ringly.io, intuitive design is a core focus.
• Occasional challenges with complex scenarios – While everyday queries are handled well, some edge cases require extra configuration—meaning highly nuanced conversations may need additional tuning by internal engineers. In contrast, Ringly.io emphasizes flexible prompt editing so customizations are easier.
• Public acceptance of AI assistants varies – Some customers report resistance among end-users unfamiliar with talking to an automated agent; these perceptions may affect satisfaction scores until broader adoption normalizes expectations.

Pricing - Air AI vs Poly AI

Note: The pricing information below is accurate at the time of writing and may be subject to change. For the most up-to-date pricing, please visit each company's pricing page.

Air AI pricing

Poly AI pricing

*Most full-scale deployments start around $150K per year based on market benchmarks and customer insights; actual pricing varies by volume, use case complexity, integrations required, etc.

Ringly.io pricing

Ringly.io has simple, usage-based pricing with no hidden fees or long-term commitments. Test drive it risk-free for 14 days, then scale up or down on month-to-month terms—or book a demo for fully tailored enterprise support.

Online customer reviews: Air AI vs Poly AI

Air AI

No online reviews available
There are currently no verified online reviews available for Air AI on major platforms like G2, Capterra, Product Hunt, or Trustpilot. Despite extensive searching across these leading software review sites and community forums, there is no public user feedback or ratings for Air AI as of June 2025.

What users are saying about Air AI:
No online reviews available
There is no verified user feedback for Air AI on trusted review platforms. Potential buyers should proceed with caution due to the lack of public testimonials or ratings.

PolyAI

PolyAI has a modest but growing presence in the enterprise voice assistant space. Reviews can be found primarily on G2 and Capterra; there is no presence on Trustpilot or Gartner Peer Insights. The average rating hovers around 6/10 (or roughly 3 out of 5 stars) according to independent blog syntheses. The total number of reviews remains low—estimated at fewer than 20 across all major sites as of mid-2025.

"Authentic voices" – Alex T., Customer Experience Lead
Voices sound authentic, warm, and believable... agents handle topic changes well without falling apart...

"Not built for rapid prototyping" – Jamie L., Solutions Architect
This isn’t a platform built for rapid prototyping... all changes go through their team; there’s no way to test locally or run preview calls inside the interface...

Additional context:
Users praise PolyAI’s ability to manage up to 80% of transactional calls without escalation.
Criticism often centers around latency (700–900ms), lack of self-service tools (no free trial), limited analytics features compared to competitors like Synthflow (which offers faster latency and more languages), and slow iteration cycles since most updates require direct support from PolyAI staff.

Summary Table

ProductTotal ReviewsAvg RatingReview PlatformsAir AINoneN/ANo verified listingsPolyAI<20~3/5G2 & Capterra only

Both products target enterprise-grade voice automation but differ sharply in transparency: while PolyAI has some critical mass in public feedback—highlighting both strengths (voice quality) and weaknesses (developer experience)—Air AI currently lacks any verifiable user commentary. Proceed accordingly if considering either solution.

What users are saying about Ringly.io:

Ringly.io is known for its simplicity, and a focus on e-commerce, with features like abandoned cart recovery and order status lookups. It has a 4.8 star rating from 12 reviews on Product Hunt and other platforms.

"it stands out significantly ahead" - Bertrand, Director. We are at the initial stage of testing and have made only a few calls so far. Consequently, I have rated the product with four stars for now. However, I must express that the product has shown significant promise. When compared to competitors, it stands out significantly ahead.

"This is such a great product" - Jim Miranda, Founder. This is such a great product. I have been with you for less than a week and already closed 3 deals with it."

"It really sounds like a human" - Laix, Founder. Tried Ringly.io today and the quality of the phone calls surprises me! It really sounds like a human, and it reacts really fast. Will need to deploy it in action to see the full capabilities.

"How to automate customer service? -> Ringly.io" - Sidra Husnain, Founder.

Air AI vs Poly AI: Which is best for you?

Who Air AI is best for…

• Big businesses or call centers needing to scale fast: If your company handles thousands of phone calls every day and needs AI agents working 24/7, Air AI’s strong automation and unlimited simultaneous calls can help.
• Sales and lead generation teams: Air AI is great for handling outbound calls, following up with leads, and even closing simple deals—taking repetitive sales calls off your team’s plate.
• Agencies and service businesses: If you want to “white label” the service and make it look like your own for clients, Air AI has options for that, making it a fit for agencies looking to resell AI voice solutions.
• Large companies with an IT team (and a big budget): Air AI often requires a higher upfront investment and more technical setup, so it works best if you have resources to manage implementation and are comfortable with custom contracts.

Who Poly AI is best for…

• Global enterprises and big brands: Poly AI suits large businesses like banks, hotels, and hospitals who need branded, reliable AI agents to answer lots of calls and protect sensitive information.
• Companies wanting a “custom-branded” voice assistant: Poly AI lets you create a voice and personality that matches your brand, making every customer experience feel on-brand and professional.
• Organizations needing secure customer authentication: If you deal with private data or payment info and require identity checks over the phone, Poly AI has these advanced features built in.
• Firms with complex or legacy systems: If you need a solution that plugs into older software or unique workflows, Poly AI is built to integrate deep inside big organizations—but usually with longer contracts and higher minimum prices.

Who Ringly.io is best for…

• Businesses of all sizes—from startups to fast-growing stores: Ringly.io’s flexible, month-to-month plans and 14-day free trial make it easy for anyone to get started—no big upfront costs or long contracts required.
• Online stores and e-commerce brands: With built-in features like cart recovery, order status lookups, and fast integration with Shopify or WooCommerce, Ringly.io is perfect for retail, DTC, and online brands wanting to boost sales and automate support calls.
• Teams who want simple setup and no-code automations: Ringly.io connects easily with thousands of apps (like Zapier or HubSpot) so you can automate follow-ups, CRM updates, or SMS messages without technical training or a developer.
• Anyone wanting best-in-class value and support: With outstanding customer reviews (4.8 stars), friendly pricing, and features that learn and adapt daily, Ringly.io brings enterprise-grade phone AI to businesses of any size—making it the best all-around choice to automate support, increase conversions, and delight your customers.

Bottom line? While Air AI and Poly AI are both strong for large enterprises with complex needs (and big budgets), Ringly.io is designed to empower every business—big or small—with powerful, easy-to-use phone AI that fits your budget, scales as you grow, and actually works how you need it to. That’s why Ringly.io stands out as the overall best choice for businesses looking to automate phone support and drive results with less hassle.

Why Ringly.io is a Better Choice

Highly Rated: 4.8/5

‍

Founded in 2024 in Rotterdam, the Netherlands, by Maurizio Isendoorn and Ruben Boonzaaijer, Ringly.io is revolutionizing e-commerce customer service with AI phone agents. Designed for online businesses, Ringly handles customer calls on autopilot—solving support issues, recovering abandoned carts, and even boosting sales—at just 20% of the cost of human agents.‍

‍

‍

With 1,300+ customers, Ringly.io is the go-to solution for e-commerce stores looking to scale without scaling their support team. With award-winning technology (BubbleCon 2024's "Most Innovative App"), Ringly.io transforms your phone system into a revenue-driving powerhouse—without the headaches of traditional call centers.‍

‍

Features that make Ringly.io the #1 alternative to Air AI and Poly AI:

No-code setup, instant results – Ringly.io is ready to go in minutes. Just add your website, docs, or text—no engineering required—and your AI phone agent instantly understands your business. It even updates automatically as your website changes.‍‍‍

‍

‍

AI-powered sales & support – Ringly.io does both inbound and outbound calls. Recover 35%+ of abandoned carts with automated follow-up calls, provide real-time order tracking from Shopify, and convert more customers with personalized AI-driven conversations—not just reactive support.‍‍

‍

‍

Advanced analytics for smarter decisions – Ringly.io gives you real-time call data, customer intent tracking, and performance reports—helping you optimize support and sales strategies.‍‍‍

‍

‍

Scalable pricing without enterprise contracts – Ringly.io offers transparent, scalable pricing—pay for what you use, no locked-in contracts.‍

Conclusion: Air AI vs Poly AI vs Ringly.io

Choosing the right phone AI for your business can make a world of difference—whether you’re looking to save on support costs, close more sales, or just give your customers amazing service around the clock. Here’s the bottom line on all three options:

‍

• Air AI: Best for big companies or agencies that need high-volume, human-like outbound or inbound calls, and have the resources for a bigger investment and longer setup. Great for white-labeling, but lacks easy integrations, transparent pricing, or up-to-date e-commerce features. No verified user reviews yet, so it’s best suited for those willing to take a cutting-edge risk.
• Poly AI: A solid fit for large brands that want voice agents reflecting their brand personality, secure authentication, and integration into complex systems. Excels at consistency and global-scale automation, but comes with higher price tags, long contracts, and less self-serve flexibility or agility. Some analytics and usability gaps exist—and for smaller teams, the barrier to entry is high.
• Ringly.io: Built for businesses of all sizes—especially online shops and fast-growing brands—Ringly.io gives you instant setup, powerful e-commerce automations (like abandoned cart recovery), and real-time analytics. You get transparent pricing, simple monthly plans, and a best-in-class 4.8 rating. All with a focus on plugging in easily to your favorite tools and workflows, so you get real results fast—without complexity or big commitments.

‍

So when should you choose each?

• Air AI: If you’re an enterprise or agency needing custom, high-volume phone automation, with budget and time for onboarding—and happy to pioneer a cutting-edge, less-proven platform.
• Poly AI: If you’re a multinational or highly regulated brand needing deep voice customization, bulletproof integrations, and ironclad security—but willing to pay for bespoke solutions with longer sales cycles.
• Ringly.io: If you value ease, flexibility, and proven results—especially as an e-commerce business, modern support team, or SMB looking to drive growth today (not months from now) with no risk and no long-term contract.

‍

Our take? While Air AI and Poly AI are both powerful in their own right, neither offers the all-in-one simplicity, e-commerce focus, or rapid results you’ll find with Ringly.io. With top ratings, instant onboarding, fair pricing, and features purpose-built for store owners and fast-moving teams, Ringly.io quietly delivers what modern businesses really need—AI that works for you, not the other way around.

‍

Ready to see the difference? Try Ringly.io for free and experience the future of AI customer service—today.

‍

Want to compare other players in the market? Check out our other comparisons:

• Air AI vs Synthflow
• Air AI vs Bland
• Air AI vs Retell
• Air AI alternatives

• Poly AI vs Bland
• Poly AI vs Regal AI
• Poly AI vs Retell
• Poly AI vs Synthflow
• Poly AI vs Vapi
• Poly AI vs Cognigy
• Poly AI alternatives