Top 7 AI Assistants for Ecommerce (That Actually Generate ROI)

AI assistants are transforming e-commerce by handling customer queries, automating tasks, and boosting sales. Here’s a quick rundown of the top 7 AI assistants that deliver measurable ROI:

1. Ringly.io: AI phone assistant with 24/7 support, handling 15+ calls simultaneously. Helps recover up to 30% of abandoned carts. Pricing starts at $21/month.
2. Ada: Automates customer inquiries across chat, email, and social media using natural language processing.
3. Tidio: Combines live chat, email, and social messaging. Automates 85% of post-purchase tasks and supports 20+ languages. Pricing starts at $29/month.
4. Drift: Offers AI-powered tools but lacks verified case studies for e-commerce ROI.
5. Zendesk AI: Streamlines customer service with ticket routing and integration options.
6. Intercom AI: Advanced chatbot with real-time translation in 33 languages. Pricing starts at $99/month.
7. LivePerson: Handles high-traffic periods with fast response times. Supports 45+ languages and starts at $499/month.

Quick Comparison

These tools simplify operations, reduce costs, and improve customer satisfaction. Start with free trials to test their impact on your business.

5 Best AI Shopping Assistants to Increase Conversion Rate on ...

1. Ringly.io

Ringly.io is an AI-powered phone assistant designed specifically for e-commerce businesses. It handles over 15 customer interactions at the same time, providing round-the-clock support for questions about sizing, recommendations, shipping, and order statuses. This not only improves customer satisfaction but also helps retailers see a measurable return on investment. The platform is packed with features to simplify e-commerce operations.

Ringly.io integrates with more than 7,000 e-commerce tools, including Shopify and WooCommerce, making it easy to streamline workflows. Training the system is quick - just upload your website content, product details, and any custom instructions, and it’s ready to provide accurate, store-specific assistance in no time.

"This is such a great product. I have been with you for less than a week and already closed 3 deals with it." - Jim Miranda, Founder Elite Sales & Automation

Ringly.io analyzes every interaction using AI, offering insights into customer needs and agent performance. This helps businesses improve key metrics like call resolution rates and customer satisfaction.

Pricing starts at $21 per month, with a free tier available for testing. Plus, they offer a 110% money-back guarantee if the platform doesn’t save you more than hiring human agents.

Additional features include customizable AI actions, voice settings, and personalized voicemail options. It also supports SMS messaging and can transfer complex cases to human agents when needed, ensuring full customer support coverage.

2. Ada

Ada enhances automated support for online retailers by utilizing advancements in AI. It streamlines customer service by automating inquiries across chat, email, and social media platforms.

With its ability to integrate seamlessly with e-commerce platforms and CRM systems, Ada uses natural language processing (NLP) to understand customer intent, delivering quick and consistent responses.

3. Tidio

Tidio offers a unified dashboard that combines live chat, email, and social messaging, helping businesses achieve measurable returns.

Its Lyro AI Agent automates 85% of post-purchase support tasks, such as managing order statuses and returns, while maintaining a 90% resolution rate for common customer inquiries.

During Christmas 2024, Bella Santé used Tidio to automate 75% of live chat interactions. This effort recovered abandoned carts and brought in an extra $66,000 in sales.

"75% live chat automation using Lyro AI, recovering abandoned carts through Shopify integration and generating $66,000 in additional sales. Agents used cart visibility to suggest complementary products, increasing average order value by 18%"

Tidio supports over 20 languages, enabling businesses like Cove Smart to achieve a 70% self-service resolution rate across global markets.

Key performance highlights include:

• First response time: Under 90 seconds on average
• Customer satisfaction: 4.7/5 rating from over 1,410 reviews
• Automation rate: 71% for support tickets

Tidio offers a risk-free trial for businesses prioritizing easy setup. If automation rates drop below 50% during the 30-day trial, there’s no cost. Pricing starts at $29/month for the Starter plan and scales with business needs.

Its deep integration with platforms like Shopify and WooCommerce allows automatic syncing of order data, giving support agents real-time access to purchase histories. This personalized approach has led to up to a 25% increase in qualified leads.

Tidio also provides analytics to measure team performance, tracking metrics like conversations per hour (averaging 12.4) and customer satisfaction. For mid-sized stores, Tidio-driven purchases typically contribute 18–34% of monthly revenue. These features, along with its advanced AI tools, make Tidio a strong contender in the customer support space.

4. Drift

Drift sets itself apart with its AI-powered tools, but when it comes to e-commerce, there's a noticeable gap: no verified data or case studies are available to showcase its performance or ROI. Without these, it’s tough to assess its impact.

If you're considering AI assistants like Drift, here’s how to evaluate them effectively:

• Look for real-world data to confirm ROI metrics
• Check compatibility with your e-commerce systems
• Dive into success stories to understand outcomes
• Examine support documentation for thorough guidance

These steps will help you determine if the tool meets your business goals and delivers measurable results.

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5. Zendesk AI

Zendesk AI helps streamline e-commerce customer service by offering strong integration options. When assessing whether it’s the right fit, focus on factors like integration requirements, response precision, customization options, and resource availability.

Key points to think about include:

• The complexity of your product catalog
• Your customer service team’s skill level
• How much personalization your business needs
• Your budget for setup and ongoing maintenance

Zendesk AI includes features like ticket routing and handling basic customer queries. These functionalities make it a dependable choice for supporting e-commerce operations.

6. Intercom AI

Intercom AI provides powerful tools to enhance e-commerce support. Its advanced chatbot system handles product questions and order tracking with natural, conversational interactions.

The platform supports 33 languages with real-time translation and adjusts seamlessly to US formats, such as MM/DD/YYYY dates and prices in USD.

Key Integrations with Major Platforms

The dashboard offers real-time performance tracking, showing critical metrics at a glance. According to a 2024 Forrester report, businesses using Intercom AI achieve a 3.2x higher conversion rate from chat interactions compared to traditional support methods.

Real-World Results

Outdoor retailer Backcountry.com showcased the platform's potential by achieving:

• A 19% drop in support tickets through AI-powered resolutions
• $2.3 million recovered from abandoned cart campaigns in Q4 2024
• A 4.7/5 customer satisfaction score for AI-driven interactions

Intercom AI also includes proactive tools like size recommendations, delivery time predictions, style matching through image analysis, and automated handling of holiday surges.

Pricing

For mid-sized e-commerce businesses, plans start at $99/month for the Starter option and go up to $499/month for the Pro tier, which adds Shopify integration and advanced analytics. Enterprise plans are available with custom pricing and features like AI-driven upselling.

Upcoming Features

Look out for exciting updates like voice-to-text support, AI-generated product videos, and improved return automation.

7. LivePerson

LivePerson's AI-driven platform delivers strong ROI by combining intelligent automation with personalized customer interactions. Even during high-traffic times like Black Friday 2024, Best Buy managed 2.1 million chats with an average response time of just 4.7 seconds.

Real Results for Revenue Growth

Petco's 2023 rollout of LivePerson highlights its ability to deliver measurable outcomes:

Advanced Commerce Features

LivePerson's "Conversation Builder" allows businesses to create chatbots tailored to common e-commerce scenarios. These bots can detect languages with 98.7% accuracy across more than 45 languages.

"Enable context carryover so chatbots remember cart items between channels, and use predictive intent modeling to flag high-risk customers", advises CX strategist Maria Chen.

The platform also integrates seamlessly with major e-commerce systems, making it a powerful tool for online retailers.

Seamless Enterprise Integration

LivePerson connects effortlessly with major e-commerce platforms using pre-built connectors. For example, Home Depot's Shopify integration led to a 22% drop in "out of stock" issues by providing real-time inventory verification during customer chats, directly boosting ROI.

Detailed Performance Metrics

The platform offers in-depth analytics to help businesses track their performance:

Scalable Solutions for Growth

LivePerson's architecture supports scaling effortlessly, even during seasonal surges. For growing direct-to-consumer brands, the platform offers usage-based pricing starting at $499/month. Its integration with Klaviyo enables automated follow-ups, which helped ThirdLove achieve a 27% increase in repeat purchases.

AI Assistant Features Comparison

Choosing the right AI assistant for e-commerce requires a clear understanding of its capabilities. Here's a breakdown of Ringly.io's features that help boost ROI for e-commerce businesses.

Support Channels & Communication

Ringly.io excels with its AI-driven phone agents, capable of managing both inbound and outbound calls. These agents can also send SMS messages and transfer calls to human representatives when necessary.

Language Support & Global Reach

For U.S.-based e-commerce businesses catering to diverse audiences, Ringly.io offers:

• Support for 30 major languages and dialects
• Real-time language switching across 10 languages during conversations
• Accent recognition for better understanding and engagement

Platform Connectivity

In today's e-commerce landscape, smooth integration with other platforms is a must. Ringly.io connects with a wide range of tools to streamline operations:

Performance Tracking & Analytics

Measuring success is crucial, and Ringly.io delivers with its advanced analytics tools, including:

• AI-based call analysis
• Mood detection for customer interactions
• Resolution tracking to monitor outcomes
• Suggestions for improving performance

U.S. Market Compatibility

Ringly.io is tailored for U.S. businesses, offering features like:

• Provisioning of U.S. phone numbers
• Recognition of regional accents for smoother communication

With AI-powered phone calls, merchants recover about 30% of abandoned carts, showcasing Ringly.io's ability to deliver measurable results. These features make it a reliable choice for businesses aiming to enhance their customer experience and drive growth.

Next Steps

E-commerce is increasingly adopting automated solutions that deliver measurable ROI. AI-powered phone support is at the forefront, improving efficiency while keeping customers happy.

Implementation Strategy

Here’s how you can bring these efficiencies into your e-commerce operations:

• Start with a free trial: Test AI performance by uploading your product catalog and customer service details to train the system. This step helps you evaluate its potential quickly.
• Track key metrics: Focus on indicators like cart recovery rates and customer satisfaction. For example, AI phone agents have been shown to recover up to 35% of abandoned carts through personalized follow-up calls.

Future-Proofing Your E-commerce Support

The evolution of AI-powered support continues to reshape customer engagement and profitability. Here are some notable trends:

Cost-Efficiency Analysis

AI phone support isn’t just effective - it’s cost-efficient. These agents operate 24/7 at rates of $0.15–$0.25 per minute, manage over 15 conversations at once, and support multiple languages. Compared to human agents, this drastically reduces operational costs while scaling your support capabilities.

For scalable and affordable customer support, AI-powered phone solutions are a game-changer.

FAQs

How does Ringly.io help recover abandoned carts in e-commerce?

Ringly.io uses its advanced AI phone assistant to help recover abandoned carts by proactively reaching out to shoppers. The AI makes personalized outbound calls to re-engage customers, addressing their concerns or questions about products, sizing, shipping times, or anything else they might need to complete their purchase.

This proactive approach not only helps bring customers back to their carts but also creates a seamless and personalized shopping experience that drives conversions and boosts ROI.

What should I look for in an AI assistant to maximize ROI for my e-commerce business?

When selecting an AI assistant for your e-commerce business, focus on features that directly enhance customer experience and operational efficiency. Look for capabilities like answering customer questions about sizing, recommendations, shipping times, and product compatibility. Ensure the assistant can handle both inbound and outbound communication seamlessly.

Customization is key - choose an AI that allows you to tailor its voice, language, and personality to match your brand. Additionally, prioritize tools that integrate with your existing systems, can retrieve order statuses, transfer calls smoothly, and learn from your website or uploaded resources. These features ensure the AI assistant is well-equipped to drive real results for your business.

How does multilingual support improve the customer experience with AI assistants in e-commerce?

Multilingual support allows AI assistants like Ringly.io to communicate fluently in 18 different languages and accents. This ensures customers can receive assistance in their preferred language, making their shopping experience smoother and more personalized.

By breaking language barriers, Ringly.io helps businesses connect with a diverse, global audience. Whether customers need help with sizing, product recommendations, shipping details, or finding the perfect fit, multilingual AI support delivers clear and accurate answers tailored to their needs.

Related posts

• How to Automate Ecommerce Phone Support: Step-by-Step Guide
• Scaling your online store's support: Why AI phone agents are the answer to growth
• Why your e-commerce store needs an AI phone agent (and how to get started)
• Best Practices for Using 24/7 AI Support in E-Commerce