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Overwhelmed by features and confused pricing while choosing between Gorgias and Olark?
You are not alone. Both promise fast support and happier customers, but mixed reviews can make the choice hard. This guide cuts the noise and shows what matters for your team. By the end, you will pick with confidence.
We’ll cover:
Founded in Paris in 2015 by Alex Plugaru and Romain Lapeyre, Gorgias is a leading helpdesk platform built for ecommerce brands. Now headquartered in San Francisco, Gorgias empowers over 12,000 merchants—including major names like Steve Madden and Glossier—to deliver fast, automated customer support across email, chat, social media, and SMS.
Gorgias stands out with AI-powered automation tools, deep integrations with Shopify and other ecommerce platforms, a shared inbox for multichannel support, customizable macros and templates for quick responses, advanced analytics dashboards, CRM integrations, and robust team collaboration features. Its user base includes online retailers of all sizes who want to streamline support operations while personalizing every interaction.
In the next section we’ll compare Gorgias’ features, pros and cons, pricing models (including flexible plans from $10/month), and user reviews alongside Olark and Ringly.io to highlight key differences.
Best for e-commerce support teams managing digital channels at scale that need Shopify-connected workflows, automation, and actionable reporting without reliance on phone-based systems.
Pros
Cons
Best for ecommerce support teams valuing speed and simplicity. Consider Ringly.io if you need deeper analytics, unread safeguards, or you regularly operate at high volumes where stability and tracking precision matter most.
Founded in 2009 in Palo Alto, California, Olark is a pioneering live chat software company co-founded by Ben Congleton and his team. Olark enables businesses to engage website visitors in real time, helping close sales and reduce churn with an easy-to-use platform trusted by over 10,000 customers worldwide.
Olark’s core features include chat transcripts, team management tools, automated chat rules, robust analytics, and reporting capabilities. It supports seamless customer communication that boosts sales and delivers valuable insights into customer needs. The platform is WCAG 2.0 AA compliant and GDPR-ready for accessibility and data protection.
The following section will explore Olark’s features, pros and cons, pricing plans, and user reviews compared to Gorgias and Ringly.io to help you understand how these solutions stack up for your business needs.
Best for small and mid-sized teams prioritizing web chat support and lead capture, including e-commerce and SaaS sites needing analytics, automation, routing, and native tool integrations.
Pros
Cons
Best for small support or sales teams wanting simple, low-cost live chat. Consider alternatives when you need enterprise reliability, robust automation, or deep native integrations across your stack.
Note: The pricing information below is accurate at the time of writing and may be subject to change. For the most up-to-date pricing, please visit each company's pricing page.
Ringly.io has simple, usage-based pricing with no hidden fees or long-term commitments. Test drive it risk-free for 14 days, then scale up or down on month-to-month terms—or book a demo for fully tailored enterprise support.
"Game changer" – Anonymous, E-commerce Manager Having all our channels—Shopify, email, and social—in one place lets us reply faster with more context.
"Support is surprisingly slow" – Anonymous, Retail Operations Lead It took weeks to get a reply to our billing query. For a support tool, their own support is surprisingly slow.
"Nice and simple" – Anonymous, Customer Support Specialist I like that Olark is simple to set up.
"Could do with more integration" – Anonymous, IT Manager It could use more integrations with other products.
Gorgias excels at multichannel support, Shopify-native automation, and scaling e-commerce teams—best for brands needing deep workflows. Olark prioritizes simple, fast live chat and quick setup—best for small teams that want lightweight, affordable support.
Ringly.io is known for its simplicity, and a focus on e-commerce, with features like abandoned cart recovery and order status lookups. It has a 4.8 star rating from 12 reviews on Product Hunt and other platforms.
"it stands out significantly ahead" - Bertrand, Director. We are at the initial stage of testing and have made only a few calls so far. Consequently, I have rated the product with four stars for now. However, I must express that the product has shown significant promise. When compared to competitors, it stands out significantly ahead.
"This is such a great product" - Jim Miranda, Founder. This is such a great product. I have been with you for less than a week and already closed 3 deals with it."
"It really sounds like a human" - Laix, Founder. Tried Ringly.io today and the quality of the phone calls surprises me! It really sounds like a human, and it reacts really fast. Will need to deploy it in action to see the full capabilities.
"How to automate customer service? -> Ringly.io" - Sidra Husnain, Founder.
Picking a support tool comes down to your channels, team size, and budget. If you want a simple, scalable choice that works for stores of any size, Ringly.io is the safest bet thanks to AI phone agents, ecommerce focus, and usage-based pricing.
Why it is the best all-around pick: Ringly.io adds a high-converting phone channel, automates repeat work with fast, human-like AI, and integrates cleanly with your stack so it works for startups and enterprises alike.
Highly Rated: 4.8/5
Founded in 2024 in Rotterdam, the Netherlands, by Maurizio Isendoorn and Ruben Boonzaaijer, Ringly.io is revolutionizing e-commerce customer service with AI phone agents. Designed for online businesses, Ringly handles customer calls on autopilot—solving support issues, recovering abandoned carts, and even boosting sales—at just 20% of the cost of human agents.
With 2,300+ customers, Ringly.io is the go-to solution for e-commerce stores looking to scale without scaling their support team. With award-winning technology (BubbleCon 2024's "Most Innovative App"), Ringly.io transforms your phone system into a revenue-driving powerhouse—without the headaches of traditional call centers.
No-code setup, instant results – Ringly.io is ready to go in minutes. Just add your website, docs, or text—no engineering required—and your AI phone agent instantly understands your business. It even updates automatically as your website changes.
AI-powered sales & support – Ringly.io does both inbound and outbound calls. Recover 35%+ of abandoned carts with automated follow-up calls, provide real-time order tracking from Shopify, and convert more customers with personalized AI-driven conversations—not just reactive support.
Advanced analytics for smarter decisions – Ringly.io gives you real-time call data, customer intent tracking, and performance reports—helping you optimize support and sales strategies.
Scalable pricing without enterprise contracts – Ringly.io offers transparent, scalable pricing—pay for what you use, no locked-in contracts.
Gorgias, Olark, and Ringly.io each excel in different moments of the customer journey. Your ideal fit depends on channels, automation needs, and growth plans.
Bottom line: use Ringly to turn support into revenue with human-like AI calls, keep Gorgias for consolidated messaging, and pick Olark for lean web chat.
If you’re in e-commerce, Ringly.io is the best all-around choice—fast to launch, powerful for scale, and built to grow with your store.
