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Frustrated by endless options and not sure if Fin AI or Re:amaze is right for your support team? You’re definitely not alone, navigating complicated features and unreliable reviews can make finding the perfect fit a real headache. The good news is you don’t have to figure it out alone. This comparison cuts through the noise, so you’ll be ready to pick the tool that actually works for your business. We’ll cover:
Founded in Vancouver, Canada in 2014 by Natalie Cartwright, Jake Tyler, and Guru Atlu, Finn AI delivers advanced AI-powered customer support solutions tailored for banks and credit unions. The company’s core function is to help financial institutions automate customer service and scale self-service through intelligent chatbots that handle banking inquiries directly within digital channels.
Finn AI’s platform offers key features such as seamless integration with existing banking systems, natural language processing for conversational support, robust analytics dashboards, and customizable workflows designed specifically for the financial sector. Its primary audience includes banks and credit unions seeking to enhance digital engagement while reducing operational costs. Finn AI has raised $13.9 million from leading investors but specific user base size or awards are not publicly disclosed.
In the following section, we’ll compare Finn AI’s features, pros and cons, pricing structure, and user reviews with Re:amaze and Ringly.io to highlight how each solution meets the needs of modern ecommerce businesses.
Fin AI suits businesses prioritizing centralized, text-based customer support and scalable knowledge management across multiple digital channels.
Pros
Cons
Fin AI best fits mid-to-large, analytics-focused teams seeking deep workflow optimization. Consider alternative platforms if you value straightforward onboarding, entry-level pricing, or highly flexible customization from day one.
Founded in 2012 and headquartered in San Jose, California, Re:amaze offers a customer support platform designed to engage and convert business customers through chat, social media, SMS, email, and FAQ management. The software is tailored for ecommerce businesses and small to medium-sized companies, providing tools like message automation, visitor tracking, and multi-brand support.
Re:amaze serves a diverse user base with features including live chat, video chat, CRM integrations, and AI-powered chatbots to enhance customer experience and agent productivity. While it has a smaller team and revenue compared to larger competitors, its flexible pricing and frequent updates make it a solid choice for businesses seeking affordable, integrated help desk solutions.
In the following section, we will explore Re:amaze’s features, pros and cons, pricing, and user reviews, comparing them with Fin AI and Ringly.io to highlight their respective strengths and weaknesses.
Re:amaze’s features are best suited for e-commerce, SaaS, or customer-facing businesses that require efficient omnichannel communication and robust support automation.
Pros
Cons
Re:amaze fits e-commerce, startups, and small support teams needing unified multichannel support and integrations. Consider alternatives if you require powerful search, a modern help center editor, or deeper native AI features.
Note: The pricing information below is accurate at the time of writing and may be subject to change. For the most up-to-date pricing, please visit each company's pricing page.
Ringly.io has simple, usage-based pricing with no hidden fees or long-term commitments. Test drive it risk-free for 14 days, then scale up or down on month-to-month terms—or book a demo for fully tailored enterprise support.
Fin AI excels in automation and CRM integration—perfect for those needing powerful AI, but it can get pricey as you grow. Re:amaze is best for businesses seeking affordable, multichannel support, though its AI is less advanced and may involve a learning curve.
G2: 4.6/5 (281 reviews)
Capterra: 4.7/5 (182 reviews)
Trustpilot: 3.9/5 (146 reviews)
"Seamless automation" – Support Operations Lead
Fin remembered conversational details across several exchanges—even complicated ones about account changes… Our support tickets dropped because of this…
"Steep pricing at scale" – Enterprise Support Manager
It’s affordable at low volumes, but once our bot hit the upper plan, the monthly bills exploded—pricing gets steep fast for enterprise volumes…
G2: 4.7/5 (245+ reviews)
Capterra: 4.7/5 (200+ reviews)
TrustRadius: 8.7/10 (20+ reviews)
"All-in-one support" – Ecommerce Manager
We run Shopify plus email and FB Messenger. Amazed at how every thread for a given customer stays in one place. Way better than using separate inboxes…
"AI features lag behind" – CX Lead, SaaS
Although Re:amaze markets AI-driven features, several power users feel these tools lag behind more advanced competitors like Intercom Fin…
Fin AI reviews may reflect all of Intercom. Re:amaze's AI is cost-effective but less advanced than Fin. Choose based on the need for leading AI, affordable multichannel support, or scalability.
Ringly.io is known for its simplicity, and a focus on e-commerce, with features like abandoned cart recovery and order status lookups. It has a 4.8 star rating from 12 reviews on Product Hunt and other platforms.
"it stands out significantly ahead" - Bertrand, Director. We are at the initial stage of testing and have made only a few calls so far. Consequently, I have rated the product with four stars for now. However, I must express that the product has shown significant promise. When compared to competitors, it stands out significantly ahead.
"This is such a great product" - Jim Miranda, Founder. This is such a great product. I have been with you for less than a week and already closed 3 deals with it."
"It really sounds like a human" - Laix, Founder. Tried Ringly.io today and the quality of the phone calls surprises me! It really sounds like a human, and it reacts really fast. Will need to deploy it in action to see the full capabilities.
"How to automate customer service? -> Ringly.io" - Sidra Husnain, Founder.
Why Ringly.io stands out overall: Ringly.io is built for speed, ease of use, and growth. With high-quality AI voice agents, ecommerce-specific features, and fair, flexible pricing, it adapts to any business size and support volume. Whether you’re a new online shop or a global brand, Ringly.io gives you modern AI automation while keeping things simple and stress-free.
Highly Rated: 4.8/5
Founded in 2024 in Rotterdam, the Netherlands, by Maurizio Isendoorn and Ruben Boonzaaijer, Ringly.io is revolutionizing e-commerce customer service with AI phone agents. Designed for online businesses, Ringly handles customer calls on autopilot—solving support issues, recovering abandoned carts, and even boosting sales—at just 20% of the cost of human agents.
With 2,300+ customers, Ringly.io is the go-to solution for e-commerce stores looking to scale without scaling their support team. With award-winning technology (BubbleCon 2024's "Most Innovative App"), Ringly.io transforms your phone system into a revenue-driving powerhouse—without the headaches of traditional call centers.
No-code setup, instant results – Ringly.io is ready to go in minutes. Just add your website, docs, or text—no engineering required—and your AI phone agent instantly understands your business. It even updates automatically as your website changes.
AI-powered sales & support – Ringly.io does both inbound and outbound calls. Recover 35%+ of abandoned carts with automated follow-up calls, provide real-time order tracking from Shopify, and convert more customers with personalized AI-driven conversations—not just reactive support.
Advanced analytics for smarter decisions – Ringly.io gives you real-time call data, customer intent tracking, and performance reports—helping you optimize support and sales strategies.
Scalable pricing without enterprise contracts – Ringly.io offers transparent, scalable pricing, pay for what you use, no locked-in contracts.
Choosing the right customer support solution depends on your business’s unique needs, scale, and goals. Here’s a quick recap of where each product shines—and how Ringly.io takes the lead, especially for e-commerce brands.
When to choose Fin AI: Go with Fin AI if you’re a financial institution or a large operation needing the most secure, analytics-heavy chat automation—and you have the technical resources for deep integrations.
When to choose Re:amaze: Pick Re:amaze if you run a smaller e-commerce store or startup and need an all-in-one inbox, multi-channel support, and competitive pricing, without requiring the latest AI in voice or workflow automation.
When to choose Ringly.io: If you’re in e-commerce and want to boost sales, handle more support with less effort, and deliver a seamless experience on both phone and chat, Ringly.io is the clear winner. Its plug-and-play AI handles everything from order status and returns to abandoned cart recovery, all at a fraction of traditional costs.
Bottom line: While Fin AI and Re:amaze are both strong platforms with their own specialties, Ringly.io is purpose-built for fast-growing e-commerce brands. It lets you automate the busiest parts of your support, across phone, chat, and more—without complexity, expensive contracts, or weeks of setup. For modern online businesses that need to scale fast and keep customers happy, Ringly.io offers the simplicity and power you’ve been looking for.
