Fin AI vs Freshworks, tested and compared: Which is best for Shopify?
See how Fin AI and Freshworks compare to each other (and to Ringly.io) to help you decide what is the best platform for your Shopify store.
Ruben Boonzaaijer, Co-founderStruggling to pick between Fin AI and Freshworks, but overwhelmed by complicated features and confusing pricing?
We’ll walk you through:
- Key features and real pros/cons of Fin AI and Freshworks
- Pricing info so you don’t waste money
- Honest user reviews and what’s really behind the ratings
- Which is best for Shopify
Fin AI vs Freshworks: TL;DR
| Product Area | Fin AI | Freshworks | Ringly.io |
|---|---|---|---|
| Channel Focus | Chat, web, social support | Email, chat, social channels | Phone calls, e-commerce |
| AI Setup & Training | Manual setup, needs training | Manual bot config, moderate ease | Live in under 1 hour, no training needed |
| Automation Strength | Strong chat automation, some ticketing | Robust ticketing, chatbots, workflows | Deep phone automation, Shopify actions |
| Analytics & Reporting | Good chat analytics | Detailed, omni-channel dashboards | Advanced call analytics & summaries |
| Integrations | API, CRM, helpdesk links | Extensive apps, CRM, workflows | Shopify, help desks, any API via Coach |
| Pricing & Contracts | Expensive, per seat and convo | Affordable tiers, some complex terms | Simple, pay per call, monthly |
| User Ratings | No public reviews available | 4.5/5 G2, broad user base | 4.8/5 Product Hunt, high praise |
Fin AI (Intercom)- a quick overview
Fin AI serves a wide range of clients, including major global brands, with its key features such as rapid setup, integration across multiple support channels (tickets, email, live chat), adherence to existing workflows and automations, escalation to human agents when needed, and continuous performance improvement powered by the proprietary Fin AI Engine.
Also read: Best Fin Alternatives
Features
- Conversational AI Chatbot
- Knowledge Base Integration
- Omnichannel Support
- No-Code Setup & Customization
- Automated Ticket Deflection
Pros and Cons
Pros
- Ticket Automation
- System Integration
- Availability
- Natural Language Understanding
- Analytics & Dashboards
Cons
- Pricing Model
- User Learning Curve
- Query Coverage
- Context Limitations
- Live Override Control
Freshworks - a quick overview
Founded in 2010 in Chennai, India by Girish Mathrubootham and Shan Krishnasamy, Freshworks is a leading cloud-based software company specializing in customer engagement and support solutions.
Serving over 150,000 organizations globally with a strong focus on mid-market and enterprise clients, Freshworks integrates AI-powered features such as lead scoring, multi-channel communication, automation, and advanced analytics to enhance sales and customer service efficiency.
Features
- Helpdesk Ticketing
- CRM (Customer Relationship Management)
- Live Chat & Omnichannel Support
- AI-Powered Bots
- Marketing Automation
- Analytics & Reporting
- App Integrations & Workflow Automation
Pros and cons
Pros
- User-friendly interface
- Quick setup & onboarding
- Helpful customer support (when available)
- Affordable pricing
- Smooth integrations & automation features
- Packed feature set out-of-the-box
Cons
- Bugs & reliability issues
- Poor customer service follow-through at times
- Lack of advanced customization/flexibility in UI design
- Difficulties exporting data & concerns about data security/privacy practices
- No seamless integration across all modules/products
- Complicated licensing/pricing models
Pricing - Fin AI vs Freshworks
Note: The pricing information below is accurate at the time of writing and may be subject to change. For the most up-to-date pricing, please visit each company's pricing page.
Fin AI pricing
| Plan Name | Price (per seat/month) | Fin AI Agent Add-on | Key Features | Contract Length | Cancellation Fees | Refund Policy |
|---|---|---|---|---|---|---|
| Essential | $39 | $0.99 per resolved convo |
- 24/7 AI support - Integrates with major helpdesks - Live chat, email, SMS, WhatsApp & more - No setup/integration fees - Usage controls & reporting |
Monthly or annual; discounts for annual commitment | No | Yes: 90-day money-back guarantee if >250 convos used in first 90 days |
| Advanced | $99 | $0.99 per resolved convo |
All Essential features plus: - Advanced automation & analytics |
|||
| Expert | $139 | $0.99 per resolved convo |
All Advanced features plus: - Premium support options |
Freshworks pricing
| Product | Plan | Price (Monthly) | Price (Annual, per mo.) | Key Features |
|---|---|---|---|---|
| Freshdesk | Free | $0 | $0 | Email/social ticketing, knowledge base, team collaboration |
| Freshdesk | Growth | $18 | $15 | All Free features + automation, marketplace apps, reports |
| Freshdesk | Pro | $59 | $49 | All Growth + custom roles/reports/dashboards, SLA management |
| Freshdesk | Enterprise | $95 | $79 | All Pro + skill-based assignment, sandbox mode, agent shifts |
| Freshsales (CRM) | Free | $0 | $0 | Up to 3 users; Kanban view for contacts/deals/accounts; built-in chat/email/phone; sales dashboard |
| Freshsales (CRM) | Growth | — | $9 (annual only) | Kanban view; web forms; SMS/WhatsApp integration; basic workflows |
| Freshsales (CRM) | Pro | — | $39 | All Growth + Freddy AI contact scoring/email automation/deal insights/custom automations |
| Freshsales (CRM) | Enterprise | — | $59 | All Pro + field-level permissions/custom modules/sandbox/sales forecasting/audit logs |
Ringly.io pricing
Ringly.io has simple pay per call pricing with no hidden fees or long-term commitments. You can try it for free, and it comes with a 30-day money back guarantee. You can scale up or down on month-to-month terms, or book a demo for fully tailored enterprise support.
| Plans | Price | Included | Contract | Cancellation | |
|---|---|---|---|---|---|
| Pay per call | $99/mo |
✓ First 50 included, then $1.99 per call ✓ Spam, hang-ups and wrong numbers are free |
Monthly | Anytime | Try for free → |
| Custom | Talk to us | ✓ 1,000+ calls a month | Custom | Custom | Book a demo → |
Online customer reviews: Fin AI vs Freshworks
What users are saying about Freshworks:
Freshworks is a popular suite of business software tools with strong user ratings across multiple review platforms.
G2: 4.5 out of 5 stars from over 7,325 reviews.
Capterra: 4.5 out of 5 stars from over 595 reviews.
"Game-Changer for Our Support System"
Sushmit S., Customer Support Lead
Freshdesk offers a user-friendly experience that makes customer support much more accessible and efficient... Freddy AI has demonstrated significant value in composing emails and providing insights that guide our approach to customer support...
"Hinders efficiency"
Sushmit S., Customer Support Lead
One shortcoming which I personally encountered is the inability to open multiple tickets in separate tabs within Freshdesk... this design choice requires agents to open several browser tabs instead of managing everything within one window...
What users are saying about Ringly.io:
Ringly.io is known for its simplicity, and a focus on e-commerce, with features like order status lookups. It has a 4.8 star rating from 12 reviews on Product Hunt and other platforms.
"it stands out significantly ahead" - Bertrand, Director. We are at the initial stage of testing and have made only a few calls so far. Consequently, I have rated the product with four stars for now. However, I must express that the product has shown significant promise. When compared to competitors, it stands out significantly ahead.
"This is such a great product" - Jim Miranda, Founder. This is such a great product. I have been with you for less than a week and already closed 3 deals with it."
"It really sounds like a human" - Laix, Founder. Tried Ringly.io today and the quality of the phone calls surprises me! It really sounds like a human, and it reacts really fast. Will need to deploy it in action to see the full capabilities.
"How to automate customer service? -> Ringly.io" - Sidra Husnain, Founder.
Fin AI vs Freshworks: Which is best for you?
Who Fin AI is best for…
- Banks & Credit Unions: If you’re a financial institution wanting secure, 24/7 chat automation across web, mobile, and outlets like Facebook Messenger or WhatsApp, Fin AI is designed with you in mind.
- Companies with High Chat Volumes: Great for support teams handling lots of customer messages and needing help to manage chat and digital queries quickly and accurately.
Who Freshworks is best for…
- Growing businesses & teams: If you want an all-in-one helpdesk, CRM, chat, and marketing toolbox that’s easy to set up, Freshworks is feature-packed from the start and scales as you grow.
- Multi-channel support needs: For teams who want to manage email, social, web chat, and tickets from one dashboard with AI bots and automations, Freshworks does this very well.
Who Ringly.io is best for…
- Shopify stores that need phone support
Why Ringly.io is a Better Choice
Best for Shopify stores looking for the best way to offer 24/7 AI phone support at a fraction of the cost.
How it went when I tried setting up Ringly:
After I installed the Shopify app, the only thing I had to do was to upload my data to the knowledge base. (website was uploaded automatically)
After I did that, I could already speak to my agent via a web call.
Setting it live was as simple as picking a phone number with my area code from the dashboard. I was able to connect the number with 1 click. (The number is also free and included)
There was not really anything else to the setup.
They claim that Seth, their AI phone agent, resolves up to 90% of support calls. They back that up with 200,000+ calls handled.
Signup -> onboarded took under 1 hour. Most of that time was spent waiting for the knowledge to be uploaded.
Over the first 2 weeks I used it, it resolved 76% of my calls on its own.
The rest of the calls were escalated to a support ticket by my agent.
(update: the more calls you get, the smarter it gets. As of today, my resolution rate is 79%.)
Standout Features (pros):
- Very easy setup (almost none)
- 65% resolution guarantee
Pricing is $99/mo for the first 50 calls, then $1.99 per call. If Seth resolves under 65% of calls in a month, that month comes back as credit (after 90 days on Pay per call).
Shopify integration is native. It will allow your agent to solve order status and refund requests on the phone.
Reviews are overall very positive, mainly because of the 65% resolution guarantee.
Cons:
- Phone support only
What’s unique about Ringly is that it is the first AI phone support tool built for Shopify.
Conclusion: Making the Right Choice for Your Business
Choosing the best AI customer support platform depends on your unique channels, customer needs, and growth plans. Fin AI, Freshworks, and Ringly.io each bring different strengths to the table, but your decision should reflect how your customers want to connect and what level of convenience you value as a team.
- Fin AI: An excellent fit for banks and global organizations that need secure, AI-driven chat experiences across multiple languages and digital channels.
- Freshworks: Ideal for rapidly growing businesses looking for a user-friendly, affordable suite that centralizes helpdesk, CRM, chat, and marketing automation.
- Ringly.io: The go-to choice for Shopify brands.
Ready to experience the difference? Try it for free with Ringly.io today and transform every phone call into a win for your business.
Shopify brands on Ringly’s AI phone support
88% of calls handled without a human at TechCraft Studio.
79% of calls resolved end to end at BioLongevity Labs.
1,595 calls answered in 90 days at Gear Rider, with no phone rep.
78% of calls resolved without a human at Luxevéria.
8 countries where Medivita runs phone support, on 1 Ringly account.
71% of calls resolved without a human at Herbionyx.
6.7x the phone volume at Hey Zeyla, with no new hire.
78% of calls resolved without a human at Vynzo.
