Fin AI vs Freshworks: Tested and compared - Which is best?

Fin AI - a quick overview

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Founded in Vancouver, Canada in 2014 by Jake Tyler and Guru Singh, Finn AI delivers cutting-edge conversational AI solutions for banks and credit unions. Their virtual assistant platform empowers financial institutions to automate customer support, streamline banking tasks, and provide 24/7 personalized assistance across digital channels.

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Finn AI serves a global client base—including major banks in North America, Europe, Africa, and Latin America—and has earned multiple Finovate Best of Show awards for its innovative technology. Key features include seamless integration with messaging platforms like Facebook Messenger and Google Assistant, robust support for payments and budgeting queries, advanced intent recognition, human agent escalation for complex issues, and multilingual capabilities.

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In the following section, we’ll break down Finn AI’s features, pros and cons, pricing details, and user reviews—comparing them directly with Freshworks and Ringly.io to help you find the best fit for your business needs.

Fin AI's features

• Conversational AI for Customer Support:
  Fin AI provides advanced conversational agents that handle customer inquiries across chat and messaging channels. These bots can resolve common questions, escalate complex issues, and deliver 24/7 support. While this is similar to Freshworks’ Freddy AI and Ringly.io’s phone agent, Fin AI’s focus is more on digital chat rather than voice or phone automation—making it less suitable for businesses needing robust phone-based workflows like those offered by Ringly.io.
• Knowledge Base Integration:
  Fin AI integrates with your help center or knowledge base to provide accurate answers using your existing content. This ensures responses are grounded in real company data, reducing hallucinations. However, unlike Ringly.io—which updates its knowledge daily from your website and supports instant expertise without training—Fin may require more manual setup to keep information current.
• Omnichannel Support:
  The platform enables seamless support across multiple channels (web chat, email, social). This matches Freshworks’ broad channel coverage but differs from Ringly.io’s specialization in automating inbound/outbound phone calls—a critical touchpoint for e-commerce brands wanting human-like voice interactions.
• Automated Ticketing & Escalation:
  Fin can automatically create tickets or escalate conversations when the bot cannot resolve an issue. This mirrors Freshworks’ workflow automations but lacks the nuanced call transfer capabilities of Ringly.io’s smart call routing—where context-rich transfers ensure customers never repeat themselves during a handoff.
• Analytics & Reporting:
  Detailed analytics dashboards show conversation volumes, resolution rates, customer satisfaction scores (CSAT), and trending topics. While this helps optimize digital support operations like Freshworks does with its reporting suite, it doesn’t offer the deep call-level analysis (mood detection, outcome summaries) found in Ringly.io’s voice-focused platform.
• Integration Ecosystem:
  Fin connects with popular business tools such as CRMs and ticketing systems via APIs or native integrations—comparable to both competitors here. However, only Ringly.io offers direct no-code connections specifically optimized for real-time actions during live calls (e.g., sending SMS links mid-call).
• AI Training & Customization:
  You can customize Fin's responses through intent mapping and training phrases—a process familiar to users of enterprise bots like those from Freshworks. In contrast, Ringly.io eliminates most manual training by instantly leveraging your website content as its core knowledge base; this means faster deployment with less ongoing maintenance required.
• Security & Compliance:
  Enterprise-grade security features are standard: data encryption at rest/in transit and compliance certifications relevant for regulated industries. All three platforms prioritize security; however, if you need PCI-compliant payment handling over the phone or HIPAA-ready workflows out-of-the-box via voice automation specifically tailored for commerce scenarios—as seen in some deployments of Ringly.io—you may find broader options there.

In summary: Fin AI excels at digital-first omnichannel chat automation, making it ideal if you want strong web-based self-service paired with analytics-driven optimization. For businesses where phone remains a primary customer touchpoint—or where instant expertise without ongoing bot retraining is crucial—Ringly.io delivers deeper value through specialized voice automation that bridges gaps left by text-only solutions.

Pros

• Easy to set up and use – Users consistently praise how straightforward the setup process is, with an intuitive interface that makes onboarding quick even for non-technical teams.
• Efficient conversation management – Many reviewers highlight that Fin can handle a high volume of customer conversations efficiently, reducing manual workload for support teams.
• Helpful response improvement tools – The ability to refine responses over time is appreciated; users find it easy to train Fin to improve its answers based on real interactions.
• Provides detailed analytics – Users value the dashboards and performance metrics available in Fin, which help track agent productivity and identify process gaps.
• Reliable automation with supervision options – The option to enable supervised automation gives teams more control over how conversations are managed by the AI before fully automating processes.

Cons

• Limited visibility into customer experience (CX) scores per conversation – Several users note that CX insights are only available for AI-driven interactions rather than full conversation histories, making it harder to get a complete picture of support quality. With Ringly.io’s reporting suite, you can access granular analytics across all touchpoints—not just those handled by automation.
• No built-in follow-up or unresolved query handling – When customers abandon chats or their queries are ambiguous, Fin automatically closes conversations without flagging them or notifying agents. This means unresolved issues may slip through unless manually tracked—a gap some competitors address more proactively. Ringly.io’s workflow engine allows automatic escalation or follow-up reminders when a chat ends ambiguously.
• Lack of visual presentation in responses – Some reviewers mention that replies could be easier to read if they included richer formatting or visualization options; currently responses may feel plain or hard to parse in complex cases.
• Expensive compared to alternatives – Multiple users mention cost as a barrier—Fin is seen as pricier than other solutions with similar capabilities. This can limit accessibility for smaller businesses looking for robust automation tools at lower price points. Ringly.io offers flexible pricing tiers designed specifically so startups aren’t priced out.
• Requires training for new users – While setup is simple overall, several reviews point out there’s still a learning curve: new team members need dedicated training before they’re comfortable using all features effectively.

These insights reflect what actual customers have experienced using Fin AI day-to-day—and where alternative solutions like Ringly.io might offer advantages around analytics depth, proactive issue handling, pricing flexibility, and ease-of-use across entire teams.

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Freshworks - a quick overview

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Founded in 2010 in Chennai, India by Girish Mathrubootham and Shan Krishnasamy, Freshworks is a leading cloud-based software company specializing in customer engagement and support solutions. The company offers a suite of products including Freshdesk for helpdesk support, Freshsales CRM, and Freshservice IT management tools that streamline customer interactions for businesses worldwide.

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Serving over 150,000 organizations globally with a strong focus on mid-market and enterprise clients, Freshworks integrates AI-powered features such as lead scoring, multi-channel communication, automation, and advanced analytics to enhance sales and customer service efficiency. Headquartered now in San Mateo, California, the company has rapidly grown its revenue to over $700 million as of 2024.

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The following section will explore Freshworks’ features, pros and cons, pricing models, and user reviews compared to Fin AI and Ringly.io to help you understand how these platforms stack up against each other.

Freshworks's features

• Helpdesk Ticketing – Centralizes customer inquiries and manages tickets across channels, allowing teams to collaborate efficiently for timely support. This is ideal for businesses needing structured ticket management and escalation. While Fin AI focuses more on conversational AI, Freshworks provides a robust ticketing backbone. Ringly.io, in contrast, automates phone-based support and doesn’t require manual ticket creation for routine queries.
• CRM (Customer Relationship Management) – Streamlines sales processes by tracking customer interactions, automating workflows, and optimizing sales performance. This benefits organizations looking to nurture leads through the entire funnel. Unlike Fin AI’s conversational focus or Ringly.io’s phone-first automation with CRM integrations via Zapier/Make.com, Freshworks offers a built-in CRM suite but may require separate modules or add-ons.
• Live Chat & Omnichannel Support – Enables real-time engagement with website visitors via chat while also supporting email, social media, and voice—all managed from one dashboard. This helps boost conversions by providing instant answers across platforms. While Fin AI emphasizes advanced web search-powered chatbots and Ringly.io specializes in 24/7 phone automation with SMS capabilities during calls (bridging digital gaps), Freshworks excels at unifying multiple digital channels but lacks native voice automation like Ringly.io.
• AI-Powered Bots – Automates responses to common questions using artificial intelligence within chat or messaging interfaces; these bots handle repetitive tasks so human agents can focus on complex cases. The benefit is reduced agent workload and faster response times—similar in intent to both Fin AI’s chatbot technology and Ringly.io’s autonomous call handling—but unlike Ringly.io’s deep knowledge base integration that updates daily from your site content (ensuring accuracy), Freshworks bots may need more manual setup for business-specific expertise.
• Marketing Automation – Allows businesses to create targeted campaigns based on user behavior analytics; track campaign performance; segment audiences; automate follow-ups—helpful for nurturing leads at scale without manual effort. Compared to Fin AI (which doesn’t natively offer marketing tools) or Ringly.io (which focuses on transactional recovery like abandoned cart calls), this feature makes Freshworks attractive if you want all-in-one marketing plus support—but it won’t recover lost sales over the phone as effectively as automated outbound calling does.
• Analytics & Reporting – Provides dashboards tracking metrics such as CSAT scores, response times, team performance trends—helping managers identify bottlenecks or improvement areas quickly. While both competitors offer analytics (Fin AI for chatbot interactions; Ringly.io delivers detailed call analysis including caller mood detection), only Ringly.io gives actionable insights specifically about voice conversations—a crucial advantage if your business relies heavily on phone support.
• App Integrations & Workflow Automation – Connects natively with popular business tools so teams can sync data without extra complexity or cost; automates repetitive workflows such as routing tickets based on agent skills/workload/customer sentiment. Both competitors integrate well: Fin AI connects knowledge sources easily while Ringly.io leverages no-code connectors like Zapier/Make.com not just for syncing data but also triggering custom actions during live calls—a unique edge when you want real-time workflow execution directly from conversations.

Next, let's look at Freshworks's pros and cons. We studied dozens of reviews from real Freshworks users from platforms like G2, Capterra, and TrustRadius. Then we identified commonalities and summarized the main pros and cons of Freshworks based on real user feedback for you here:

Pros

• User-friendly interface – Many users praise Freshworks products (like Freshdesk and Freshsales) for being easy to use with a clean, intuitive design that helps teams get started quickly without steep learning curves. This is especially helpful for onboarding new staff or those less tech-savvy.
• Quick setup & onboarding – Users consistently mention how fast it is to set up workflows, pipelines, or support systems in Freshworks compared to more complex competitors.
• Helpful customer support (when available) – Several reviewers note positive experiences with responsive support agents who help resolve issues during setup or day-to-day use.
• Affordable pricing – Compared to other major players in the space (like Zendesk), many customers find Freshworks offers good value for money—especially appreciated by small businesses or startups.
• Smooth integrations & automation features – Users appreciate built-in automations (like sales sequences) and integrations with tools such as Zapier or Outlook that streamline their workflow without needing extra apps.
• Packed feature set out-of-the-box – Reviewers highlight that even entry-level plans include robust features like pipeline management, omni-channel support, Freddy AI assistance in email drafting/reporting, and centralized ticket/email management—all useful for scaling operations efficiently.

Cons

• Bugs & reliability issues – A recurring complaint is frequent bugs throughout the platform; some users report daily errors that disrupt workflows. This can lead to frustration when trying to complete basic tasks reliably.
• Poor customer service follow-through at times – While some have positive experiences with support agents, others say responses are slow or problems remain unresolved after multiple attempts—sometimes leaving critical issues hanging for days or weeks.
• Lack of advanced customization/flexibility in UI design – Some reviewers wish the interface was more customizable or easier for non-technical users; certain actions require contacting support instead of self-service options.
• Difficulties exporting data & concerns about data security/privacy practices – Users have reported challenges exporting contacts/data out of the system when switching providers, and concerns over credit card information storage within their platform.
• No seamless integration across all modules/products – Some customers note limited integration between different parts of the suite (e.g., chat vs CRM), which can create silos rather than a unified experience.
• Complicated licensing/pricing models – The license structure can be confusing, with varying levels/features per module making it hard to predict costs as you scale.

Pricing - Fin AI vs Freshworks

Note: The pricing information below is accurate at the time of writing and may be subject to change. For the most up-to-date pricing, please visit each company's pricing page.

Fin AI pricing

Freshworks pricing

Contract Lengths & Discounts

• Monthly or annual billing available for most plans.
• Annual billing offers discounted rates compared to monthly billing.
• No long-term contracts required—users can pay month-to-month or annually.

Cancellation Fees

• Yes: Per Freshworks’ terms: “Payment obligations are non-cancelable… Fees paid are non-refundable”. You cannot reduce user count or downgrade your plan during the subscription term.
• Early cancellation may result in loss of prepaid fees and inability to downgrade until renewal period.

Refund Policies

• No refunds: Payments are generally non-refundable except where expressly permitted in the agreement. No money-back guarantees stated.

Ringly.io pricing

Ringly.io has simple, usage-based pricing with no hidden fees or long-term commitments. Test drive it risk-free for 14 days, then scale up or down on month-to-month terms—or book a demo for fully tailored enterprise support.

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Online customer reviews: Fin AI vs Freshworks

What users are saying about Fin AI:

Fin AI is an AI-powered customer support solution, but there are currently no online reviews available from major platforms like G2, Capterra, Product Hunt, or Trustpilot. This lack of public feedback means potential buyers should be cautious and seek direct demos or references before making a decision.

What users are saying about Freshworks:

Freshworks is a popular suite of business software tools with strong user ratings across multiple review platforms.

G2: 4.5 out of 5 stars from over 7,325 reviews.
Capterra: 4.5 out of 5 stars from over 595 reviews.

"Game-Changer for Our Support System"
Sushmit S., Customer Support Lead
Freshdesk offers a user-friendly experience that makes customer support much more accessible and efficient... Freddy AI has demonstrated significant value in composing emails and providing insights that guide our approach to customer support...

"Hinders efficiency"
Sushmit S., Customer Support Lead
One shortcoming which I personally encountered is the inability to open multiple tickets in separate tabs within Freshdesk... this design choice requires agents to open several browser tabs instead of managing everything within one window...

If you need more detailed comparisons or want insights into specific features (like AI capabilities), let me know!

What users are saying about Ringly.io:

Ringly.io is known for its simplicity, and a focus on e-commerce, with features like abandoned cart recovery and order status lookups. It has a 4.8 star rating from 12 reviews on Product Hunt and other platforms.

"it stands out significantly ahead" - Bertrand, Director. We are at the initial stage of testing and have made only a few calls so far. Consequently, I have rated the product with four stars for now. However, I must express that the product has shown significant promise. When compared to competitors, it stands out significantly ahead.

"This is such a great product" - Jim Miranda, Founder. This is such a great product. I have been with you for less than a week and already closed 3 deals with it."

"It really sounds like a human" - Laix, Founder. Tried Ringly.io today and the quality of the phone calls surprises me! It really sounds like a human, and it reacts really fast. Will need to deploy it in action to see the full capabilities.

"How to automate customer service? -> Ringly.io" - Sidra Husnain, Founder.

Fin AI vs Freshworks: Which is best for you?

Who Fin AI is best for…

• Banks & Credit Unions: If you’re a financial institution wanting secure, 24/7 chat automation across web, mobile, and outlets like Facebook Messenger or WhatsApp, Fin AI is designed with you in mind.
• Companies with High Chat Volumes: Great for support teams handling lots of customer messages and needing help to manage chat and digital queries quickly and accurately.
• Organizations Requiring Complex Integrations: If robust CRM/connectivity options and knowledge base control are a must, Fin AI can be the right fit for your enterprise workflow.
• Global Businesses: Its multi-language support is helpful for serving a worldwide audience.

But if you rely heavily on phone support or want instant AI expertise without lots of setup, you may want broader capabilities—like those Ringly.io offers.

Who Freshworks is best for…

• Growing businesses & teams: If you want an all-in-one helpdesk, CRM, chat, and marketing toolbox that’s easy to set up, Freshworks is feature-packed from the start and scales as you grow.
• Multi-channel support needs: For teams who want to manage email, social, web chat, and tickets from one dashboard with AI bots and automations, Freshworks does this very well.
• Businesses new to customer support platforms: Freshworks’ friendly interface and affordable pricing tiers are ideal for getting started fast (especially if your business doesn’t depend on phone support).
• Companies seeking marketing and sales tools too: If you want built-in CRM and automation for sales and lead nurturing alongside support, Freshworks is a great fit.

If digital channels (like chat or email) are your main way to connect with customers, Freshworks covers a lot of ground—but those wanting phone-first AI and deep voice automation should explore Ringly.io.

Who Ringly.io is best for…

• Businesses of all sizes—from startups to large teams: With month-to-month, usage-based pricing and no long-term contracts, Ringly.io is flexible and affordable for any size company. It’s just as easy to scale for solo founders as it is for enterprise support centers.
• Brands wanting AI-powered phone agents: If most of your customer service (or sales) happens by phone, Ringly.io gives you AI agents that sound almost human, answer calls instantly, and even handle things like product recommendations, order lookups, or cart recovery calls—automatically, 24/7.
• Teams who want instant AI setup—no training required: Ringly.io learns from your website and updates knowledge daily, so your AI agent is always accurate and ready to help, with no tedious bot training or manual updates needed.
• Companies seeking deep call analytics & seamless handoffs: You get rich call summaries, mood detection, and smart transfers—making sure live agents are only looped in when needed (with full context, so customers never repeat themselves).

Overall, Ringly.io stands out by making advanced phone automation truly simple and accessible—even if you don’t consider yourself a tech expert. It’s a “set and forget” way to give your customers real-time support, boost sales, and save your team hours of busywork, all for a price that works for startups and scales for big teams. If your business wants the benefits of AI and automation—without giving up the personal touch—Ringly.io is your best choice.

Why Ringly.io is a Better Choice

Highly Rated: 4.8/5

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Founded in 2024 in Rotterdam, the Netherlands, by Maurizio Isendoorn and Ruben Boonzaaijer, Ringly.io is revolutionizing e-commerce customer service with AI phone agents. Designed for online businesses, Ringly handles customer calls on autopilot—solving support issues, recovering abandoned carts, and even boosting sales—at just 20% of the cost of human agents.‍

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With 2,300+ customers, Ringly.io is the go-to solution for e-commerce stores looking to scale without scaling their support team. With award-winning technology (BubbleCon 2024's "Most Innovative App"), Ringly.io transforms your phone system into a revenue-driving powerhouse—without the headaches of traditional call centers.‍

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Features that make Ringly.io the #1 alternative to Fin AI and Freshworks:

No-code setup, instant results – Ringly.io is ready to go in minutes. Just add your website, docs, or text—no engineering required—and your AI phone agent instantly understands your business. It even updates automatically as your website changes.‍‍‍

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AI-powered sales & support – Ringly.io does both inbound and outbound calls. Recover 35%+ of abandoned carts with automated follow-up calls, provide real-time order tracking from Shopify, and convert more customers with personalized AI-driven conversations—not just reactive support.‍‍

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Advanced analytics for smarter decisions – Ringly.io gives you real-time call data, customer intent tracking, and performance reports—helping you optimize support and sales strategies.‍‍‍

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Scalable pricing without enterprise contracts – Ringly.io offers transparent, scalable pricing—pay for what you use, no locked-in contracts.‍

Conclusion: Making the Right Choice for Your Business

Choosing the best AI customer support platform depends on your unique channels, customer needs, and growth plans. Each solution—Fin AI, Freshworks, and Ringly.io—brings different strengths to the table, but your decision should reflect how your customers want to connect and what level of convenience you value as a team.

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• Fin AI: An excellent fit for banks and global organizations that need secure, AI-driven chat experiences across multiple languages and digital channels. Fin AI works best when your support is primarily chat-focused and you require deep enterprise integrations.
• Freshworks: Ideal for rapidly growing businesses looking for a user-friendly, affordable suite that centralizes helpdesk, CRM, chat, and marketing automation. If your support is mainly email, web, or social—and you want a lot of tools bundled together—Freshworks delivers a well-rounded platform.
• Ringly.io: The go-to choice if phone support is essential—or if you want to merge AI, automation, and voice with a no-code setup. Ringly.io stands out with instant knowledge syncing, real-time analytics, and call handling that feels truly human, making it perfect for any business wanting to scale support (and sales) effortlessly.

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All things considered, Ringly.io offers a superior balance—advanced AI for phone conversations, instant setup, risk-free pricing, and seamless scaling for teams big and small. You get automation and analytics without the extra learning curve or the burden of complex contracts.

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So, if you value simplicity, want to wow your customers over the phone, and like the idea of letting AI do the busywork while you focus on growth, Ringly.io is your best next move. Give it a try and see how easy customer support can be when your AI sounds and acts like your very best agent—every time.

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Ready to experience the difference? Start your free trial with Ringly.io today and transform every phone call into a win for your business.

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