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Struggling to pick between Fin AI and Freshworks, but overwhelmed by complicated features and confusing pricing?
We’ll walk you through:
Fin AI serves a wide range of clients, including major global brands, with its key features such as rapid setup, integration across multiple support channels (tickets, email, live chat), adherence to existing workflows and automations, escalation to human agents when needed, and continuous performance improvement powered by the proprietary Fin AI Engine.
Also read: Best Fin Alternatives
Pros
Cons
Founded in 2010 in Chennai, India by Girish Mathrubootham and Shan Krishnasamy, Freshworks is a leading cloud-based software company specializing in customer engagement and support solutions.
Serving over 150,000 organizations globally with a strong focus on mid-market and enterprise clients, Freshworks integrates AI-powered features such as lead scoring, multi-channel communication, automation, and advanced analytics to enhance sales and customer service efficiency.
Note: The pricing information below is accurate at the time of writing and may be subject to change. For the most up-to-date pricing, please visit each company's pricing page.
Ringly.io has simple, usage-based pricing with no hidden fees or long-term commitments. Test drive it risk-free for 14 days, then scale up or down on month-to-month terms, or book a demo for fully tailored enterprise support.
Freshworks is a popular suite of business software tools with strong user ratings across multiple review platforms.
G2: 4.5 out of 5 stars from over 7,325 reviews.
Capterra: 4.5 out of 5 stars from over 595 reviews.
"Game-Changer for Our Support System"
Sushmit S., Customer Support Lead
Freshdesk offers a user-friendly experience that makes customer support much more accessible and efficient... Freddy AI has demonstrated significant value in composing emails and providing insights that guide our approach to customer support...
"Hinders efficiency"
Sushmit S., Customer Support Lead
One shortcoming which I personally encountered is the inability to open multiple tickets in separate tabs within Freshdesk... this design choice requires agents to open several browser tabs instead of managing everything within one window...
If you need more detailed comparisons or want insights into specific features (like AI capabilities), let me know!
Ringly.io is known for its simplicity, and a focus on e-commerce, with features like order status lookups. It has a 4.8 star rating from 12 reviews on Product Hunt and other platforms.
"it stands out significantly ahead" - Bertrand, Director. We are at the initial stage of testing and have made only a few calls so far. Consequently, I have rated the product with four stars for now. However, I must express that the product has shown significant promise. When compared to competitors, it stands out significantly ahead.
"This is such a great product" - Jim Miranda, Founder. This is such a great product. I have been with you for less than a week and already closed 3 deals with it."
"It really sounds like a human" - Laix, Founder. Tried Ringly.io today and the quality of the phone calls surprises me! It really sounds like a human, and it reacts really fast. Will need to deploy it in action to see the full capabilities.
"How to automate customer service? -> Ringly.io" - Sidra Husnain, Founder.
Best for Shopify stores looking for the best way to offer 24/7 AI phone support at a fraction of the cost.
How it went when I tried setting up Ringly:
After I installed the Shopify app, the only thing I had to do was to upload my data to the knowledge base. (website was uploaded automatically)
After I did that, I could already speak to my agent via a web call.
Setting it live was as simple as picking a phone number with my area code from the dashboard. I was able to connect the number with 1 click. (The number is also free and included)
There was not really anything else to the setup.
They claim that out of the box, their agents resolve an average of 73% of support calls. They back that up with data from over 2,100 active Shopify stores.
Signup -> onboarded took only 4 minutes and 12 seconds. Most of that time was spent waiting for the knowledge to be uploaded.
Over the first 2 weeks I used it (14-day free trial), it resolved 76% of my calls on its own.
The rest of the calls were escalated to a support ticket by my agent.
(update: the more calls you get, the smarter it gets. As of today, my resolution rate is 79%.)
Standout Features (pros):
Pricing is on a results basis; you don't pay until your agent has at least a 60% resolution rate
Shopify integration is native. It will allow your agent to solve order status and refund requests on the phone.
Reviews are overall very positive, mainly because of the results-based pricing. If you don't pay unless you get results, every customer gets results.
Cons:
What’s unique about Ringly is that it is the first AI phone support tool built for Shopify.
Editors note: Ringly.io opened 5 spots for Shopify stores to pay $0 until AI resolves 60% of your support calls. You can book a call to claim it.
Choosing the best AI customer support platform depends on your unique channels, customer needs, and growth plans. Each solution—Fin AI, Freshworks, and Ringly.io—brings different strengths to the table, but your decision should reflect how your customers want to connect and what level of convenience you value as a team.
Ready to experience the difference? Start your free trial with Ringly.io today and transform every phone call into a win for your business.
Start your 14-day free trial of Ringly.io →
