Best CRM for Shopify: CRM Integration, Platform, & Software

TL;DR

– Siloed store data blocks personalized CX.
– Integrated CRM lifts AOV & CLV, powering omnichannel growth.
– McKinsey: personalization drives 10-15% revenue lift.

Why it matters in 2025

To enhance your Shopify store's customer experience (CX), consider implementing the best CRM for Shopify. A robust CRM system can significantly improve customer relationships by effectively managing customer data and interactions. With features like sales automation and marketing automation tools, these CRM solutions empower your sales team to boost sales and improve customer retention.

By integrating a CRM that seamlessly works with Shopify, you can track customer information and optimize your sales process. This will enable you to run targeted marketing campaigns and engage effectively with your Shopify customers. Top CRM platforms like HubSpot CRM and Salesforce CRM offer powerful automation features that can help in managing customer support and data management.

Choosing the right CRM for your Shopify store not only streamlines customer relationship management but also enhances customer engagement. With the right CRM options, you can grow your business and deliver exceptional customer service, ensuring that your customers are satisfied and willing to spend more.

Best CRM for Shopify

HubSpot
– Strengths: Free plan, two-way Shopify integration, customer interactions tracking, email marketing capabilities, AI agent insights.
– Ideal for: Brands needing a powerful CRM that integrates seamlessly with Shopify, offering rich ecommerce analytics and marketing tools to enhance their sales pipeline. HubSpot offers several CRM options that help Shopify stores optimize their customer relationship management software, making it easier to manage customer data and improve marketing and sales efforts. Choose the right Shopify CRM to sync effortlessly with your Shopify store and take advantage of the benefits of integrating a CRM system into your ecommerce strategy.

Richpanel

- Strengths: Unified inbox for chat, email, WhatsApp, Instagram, and Facebook; robust ticketing and knowledge base. This CRM integrates seamlessly with Shopify, enhancing customer interactions for ecommerce businesses. Richpanel's sales-focused features allow Shopify merchants to manage customer data efficiently while providing rapid support. It's an excellent choice for those seeking a CRM that works well with their Shopify store, ensuring a smooth experience. With affordable solutions that easily sync with Shopify, Richpanel is among the best CRMs for Shopify integrations, making it a top pick for merchants looking to improve customer relationship management.

Salesforce
– Strengths: AI-driven Sales, Marketing & Service Clouds, deep automation, and multi-channel data integration. This ecommerce CRM can help Shopify Plus merchants by providing granular forecasting and enhancing customer lifetime value (CLV). It works seamlessly with the Shopify platform, making it a top choice for those looking to incorporate a powerful CRM with Shopify.

Pipedrive
– Strengths: Visual deal pipelines, easy automations, and robust CRM tools that integrate effectively with your Shopify store. This CRM is ideal for sales-focused teams aiming for shorter sales cycles and increased average order values. As one of the 10 best options, it allows for seamless CRM integration with Shopify through apps from the Shopify app store.

Zoho CRM
– Strengths: Accurate forecasting, comprehensive social CRM reports, extensive app stack, and competitive pricing make it a top choice. This CRM likely offers a seamless integration into your Shopify store, enabling you to harness Shopify customer data effectively.
– Ideal for: SMBs looking to choose the best customizable Shopify CRM software without incurring heavy overhead costs.

ActiveCampaign
– Strengths: Features advanced email journeys and predictive win-probability tools, complemented by a native Shopify connector. This CRM offers robust tools to integrate with your Shopify store, enhancing automation and personalized lifecycle campaigns.
– Ideal for: Marketers focused on maximizing CRM data to drive conversion through targeted strategies.

Action Box – Try this before Friday

• Connect your store to one CRM and start a two-way product & order sync.
• Launch one AI-driven post-purchase email to lift average order value.
• Tag three VIP customers and test an omnichannel outreach sequence.

FAQ

Q: What is the Best CRM for Shopify on a free plan?
A: HubSpot delivers robust features and real-time Shopify sync at no cost.

Q: How does CRM integration raise customer lifetime value?
A: Unified data fuels AI offers that grow CLV via repeat buys and upsells.

Q: Can Shopify Plus stores use Salesforce without code?
A: Yes, Salesforce Commerce Cloud connector handles Plus data out-of-the-box.

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