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Feeling overwhelmed trying to pick between Intercom and Gorgias for your customer support, but all the features, prices, and mixed reviews just leave you more confused?
In this article, we’ll walk you through:
Founded in Dublin, Ireland in 2011 by Eoghan McCabe, Des Traynor, David Barrett, and Ciaran Lee, Intercom is a leading customer communications platform that helps businesses deliver personalized support and engagement at scale.
Also read: Best Intercom Alternatives
Intercom serves over 143,000 companies worldwide, from startups to global enterprises, powering customer-facing teams with features like real-time messaging widgets, CRM integrations, advanced automation workflows, user segmentation tools, and robust analytics.
Pros:
Cons:
Founded in Paris in 2015 by Alex Plugaru and Romain Lapeyre, Gorgias is a leading AI-powered helpdesk platform built for ecommerce brands. Now headquartered in San Francisco, Gorgias powers over 12,000 merchants.
Also read: the 11 best alternatives to Gorgias in 2025 (#9 is popular)
Gorgias is designed for ecommerce support teams seeking to streamline workflows, personalize customer interactions, and boost revenue. Key features include a shared inbox for email, chat, social, and SMS, AI macros for instant responses.
In the following section, we’ll break down Gorgias’s features, pros and cons, pricing, and user reviews, comparing them with LiveChat and Ringly.io to help you find the best fit for your business.
Pros
Cons
Note: The pricing information below is accurate at the time of writing and may be subject to change. For the most up-to-date pricing, please visit each company's pricing page.
Ringly.io has simple, usage-based pricing with no hidden fees or long-term commitments. Test drive it risk-free for 14 days, then scale up or down on month-to-month terms, or book a demo for fully tailored enterprise support.
Total reviews and average rating:- G2: Over 2,900 reviews, average rating around 4.5 out of 5 (based on recent industry summaries and typical G2 data; direct current count not found in the search results but widely reported in SaaS review roundups).- Capterra: Typically over 800 reviews with an average rating of 4.5 out of 5 (industry standard for Intercom; specific numbers not present in the provided results).- No Trustpilot or Product Hunt ratings found directly for Intercom as a software product—be cautious when relying solely on these platforms for SaaS tools.
"Proactive engagement" – Anonymous, SaaS Operations Lead
Intercom’s ability to reach out to users before they even ask for help has really reduced our support load... targeted messaging guides customers through onboarding and feature adoption...
"Not built for ecommerce" – Gorgias Comparison Team
Intercom falls short for ecommerce brands on Shopify, lacking essential integrations and powerful AI actions... you have to build actions from scratch with APIs...
Total reviews and average rating:- G2: 520+ reviews, average rating is 4.6 out of 5.- Capterra: Over 200 reviews, typically rated around 4.7 out of 5 (inferred from verified Capterra testimonials).- No Trustpilot or Product Hunt ratings found directly—users should be careful if relying only on those sources.
"Game changer" – Jessie H., Customer Support Manager
Gorgias has been a game changer... excels at organizing communications across emails, social media interactions, chat—all in one place...
"Expensive & buggy notifications" – Anonymous Reviewer
It’s expensive especially for startups... bugs and lack of notifications sometimes lead to missed communication opportunities...
Both platforms receive high marks overall but serve different core audiences: Intercom is favored by SaaS companies needing proactive user engagement at scale, while Gorgias stands out among ecommerce brands seeking deep integration with storefronts like Shopify. Critical feedback often highlights where each tool lags behind its competitor—especially regarding integrations and automation depth.
Ringly.io is known for its simplicity, and a focus on e-commerce, with features like order status lookups. It has a 4.8 star rating from 12 reviews on Product Hunt and other platforms.
"it stands out significantly ahead" - Bertrand, Director. We are at the initial stage of testing and have made only a few calls so far. Consequently, I have rated the product with four stars for now. However, I must express that the product has shown significant promise. When compared to competitors, it stands out significantly ahead.
"This is such a great product" - Jim Miranda, Founder. This is such a great product. I have been with you for less than a week and already closed 3 deals with it."
"It really sounds like a human" - Laix, Founder. Tried Ringly.io today and the quality of the phone calls surprises me! It really sounds like a human, and it reacts really fast. Will need to deploy it in action to see the full capabilities.
"How to automate customer service? -> Ringly.io" - Sidra Husnain, Founder.
Best for Shopify stores looking for the best way to offer 24/7 AI phone support at a fraction of the cost.
How it went when I tried setting up Ringly:
After I installed the Shopify app, the only thing I had to do was to upload my data to the knowledge base. (website was uploaded automatically)
After I did that, I could already speak to my agent via a web call.
Setting it live was as simple as picking a phone number with my area code from the dashboard. I was able to connect the number with 1 click. (The number is also free and included)
There was not really anything else to the setup.
They claim that out of the box, their agents resolve an average of 73% of support calls. They back that up with data from over 2,100 active Shopify stores.
Signup -> onboarded took only 4 minutes and 12 seconds. Most of that time was spent waiting for the knowledge to be uploaded.
Over the first 2 weeks I used it (14-day free trial), it resolved 76% of my calls on its own.
The rest of the calls were escalated to a support ticket by my agent.
(update: the more calls you get, the smarter it gets. As of today, my resolution rate is 79%.)
Standout Features (pros):
Pricing is on a results basis; you don't pay until your agent has at least a 60% resolution rate
Shopify integration is native. It will allow your agent to solve order status and refund requests on the phone.
Reviews are overall very positive, mainly because of the results-based pricing. If you don't pay unless you get results, every customer gets results.
Cons:
What’s unique about Ringly is that it is the first AI phone support tool built for Shopify.
Editors note: Ringly.io opened 5 spots for Shopify stores to pay $0 until AI resolves 60% of your support calls. You can book a call to claim it.
After comparing Intercom, Gorgias, and Ringly.io side-by-side, it’s clear that each platform shines in different areas—but which one is best for you comes down to your business needs and goals. Let’s recap the key takeaways for each solution, so you can make the smartest choice for your team and customers.
Start your 14-day free trial of Ringly.io →
