.avif)
Stuck trying to choose between Intercom and Crisp chat, and just wish you could pick the right one without drowning in features, confusing price plans, or endless mixed reviews?
By the time you finish reading, you’ll know exactly which tool fits your needs and why. We’ll break down:
Founded in Dublin, Ireland in 2011 by Eoghan McCabe, Des Traynor, David Barrett, and Ciaran Lee, Intercom is a leading customer communications platform that helps businesses deliver personalized support and engagement at scale.
Also read: Best Intercom Alternatives
Intercom serves over 143,000 companies worldwide, from startups to global enterprises, powering customer-facing teams with features like real-time messaging widgets, CRM integrations, advanced automation workflows, user segmentation tools, and robust analytics.
Pros:
Cons:
Founded in Nantes, France in 2015 by Baptiste Jamin and Valerian Saliou, Crisp is a fast-growing customer support platform built for startups and small businesses.
Also read: Best Crisp Alternatives
Crisp’s target audience includes ecommerce brands, tech startups, agencies, any business that wants to deliver top-notch support without complexity or high costs.
Note: The pricing information below is accurate at the time of writing and may be subject to change. For the most up-to-date pricing, please visit each company's pricing page.
Ringly.io has simple, usage-based pricing with no hidden fees or long-term commitments. Test drive it risk-free for 14 days, then scale up or down on month-to-month terms, or book a demo for fully tailored enterprise support.
Total reviews and average rating:
- G2: 4.5/5 from 2,936 reviews
- Capterra: 4.5/5 from 1,040 reviews
- TrustRadius: 8.8/10 from 600 ratings
"Time saver for all teams" – Lillian G., Human Resources
Quickly and simply, I can access the Macros and write/update the articles in the assistance center... Streamlining the process of submitting tickets to the correct division for handling user concerns... It’s a time saver for all teams because they can deal with it themselves...
"Expensive and inflexible pricing" – Anonymous Reviewer
Many reviewers find Intercom's pricing structure to be expensive and inflexible, particularly for small businesses and startups, with additional costs for advanced features making it challenging to justify the investment...
Total reviews and average rating:
- G2: No specific review count or score found in search results.
- Capterra: No specific review count or score found in search results.
*No consolidated total number of reviews or average star rating is available from major platforms based on current online sources; prospective buyers should be cautious.*
"Nice and intuitive design" – Anonymous Reviewer
Excellent customer service (responsive and helpful support). Easy management of multiple websites/accounts from one account. Competitive pricing compared to other services...
"Lacking depth in analytics tools" – Anonymous Reviewer
Lacking depth and clarity in analytics tools (more filters needed). Difficulties in editing user accounts for larger businesses. Insufficient help documentation...
Ringly.io is known for its simplicity, and a focus on e-commerce, with features like order status lookups. It has a 4.8 star rating from 12 reviews on Product Hunt and other platforms.
"it stands out significantly ahead" - Bertrand, Director. We are at the initial stage of testing and have made only a few calls so far. Consequently, I have rated the product with four stars for now. However, I must express that the product has shown significant promise. When compared to competitors, it stands out significantly ahead.
"This is such a great product" - Jim Miranda, Founder. This is such a great product. I have been with you for less than a week and already closed 3 deals with it."
"It really sounds like a human" - Laix, Founder. Tried Ringly.io today and the quality of the phone calls surprises me! It really sounds like a human, and it reacts really fast. Will need to deploy it in action to see the full capabilities.
"How to automate customer service? -> Ringly.io" - Sidra Husnain, Founder.
Best for Shopify stores looking for the best way to offer 24/7 AI phone support at a fraction of the cost.
How it went when I tried setting up Ringly:
After I installed the Shopify app, the only thing I had to do was to upload my data to the knowledge base. (website was uploaded automatically)
After I did that, I could already speak to my agent via a web call.
Setting it live was as simple as picking a phone number with my area code from the dashboard. I was able to connect the number with 1 click. (The number is also free and included)
There was not really anything else to the setup.
They claim that out of the box, their agents resolve an average of 73% of support calls. They back that up with data from over 2,100 active Shopify stores.
Signup -> onboarded took only 4 minutes and 12 seconds. Most of that time was spent waiting for the knowledge to be uploaded.
Over the first 2 weeks I used it (14-day free trial), it resolved 76% of my calls on its own.
The rest of the calls were escalated to a support ticket by my agent.
(update: the more calls you get, the smarter it gets. As of today, my resolution rate is 79%.)
Standout Features (pros):
Pricing is on a results basis; you don't pay until your agent has at least a 60% resolution rate
Shopify integration is native. It will allow your agent to solve order status and refund requests on the phone.
Reviews are overall very positive, mainly because of the results-based pricing. If you don't pay unless you get results, every customer gets results.
Cons:
What’s unique about Ringly is that it is the first AI phone support tool built for Shopify.
Editors note: Ringly.io opened 5 spots for Shopify stores to pay $0 until AI resolves 60% of your support calls. You can book a call to claim it.
Picking the right customer support tool can feel overwhelming, but it really comes down to your team's goals, channels, and growth plans. Each solution in this comparison—Intercom, Crisp Chat, and Ringly.io—delivers value in different ways. Let's quickly recap the highlights and when you might consider each one.
Ready to see what powerful, effortless support feels like? Compare plans or start your free trial today.
