.avif)
Tired of wasting hours trying to pick the right customer support tool, only to end up more confused?
By the end of this article, you'll know exactly which platform fits your needs (and budget) best. We'll cover:
Founded in Paris in 2015 by Alex Plugaru and Romain Lapeyre, Gorgias is a leading AI-powered helpdesk platform built for ecommerce brands. Now headquartered in San Francisco, Gorgias powers over 12,000 merchants.
Also read: the 11 best alternatives to Gorgias in 2025 (#9 is popular)
Gorgias is designed for ecommerce support teams seeking to streamline workflows, personalize customer interactions, and boost revenue. Key features include a shared inbox for email, chat, social, and SMS, AI macros for instant responses.
In the following section, we’ll break down Gorgias’s features, pros and cons, pricing, and user reviews, comparing them with LiveChat and Ringly.io to help you find the best fit for your business.
Pros
Cons
Tidio, founded in 2013 in Poland by Tytus Gołas, is a pioneering AI customer support software that empowers businesses to connect with customers in real-time. It offers a suite of tools including live chat, chatbots, and email marketing automation, serving over 300,000 businesses worldwide.
Also read: Best Tidio Alternatives
Tidio's core function is to enhance customer support, generate leads, and boost sales through seamless integration with websites, social media, and other marketing tools. Its AI agent provides up to a 67% resolution rate, freeing up customer support agents and increasing revenue.
Note: The pricing information below is accurate at the time of writing and may be subject to change. For the most up-to-date pricing, please visit each company's pricing page.
Ringly.io has simple, usage-based pricing with no hidden fees or long-term commitments. Test drive it risk-free for 14 days, then scale up or down on month-to-month terms, or book a demo for fully tailored enterprise support.
Total reviews and average rating:- G2: Over 1,000 reviews, average rating around 4.6 out of 5.- Capterra: Over 500 reviews, average rating also around 4.6 out of 5.
"Game changer for customer support" – Jessie H., Customer Support Manager
Gorgias has been a game changer for our customer support operations... It excels at organizing and streamlining communications, making it easy to manage emails, social media interactions, and chat—all in one place...
"Awful CS, wrong guidance and scam" – Anonymous Reviewer
I was told we were still in trial period but got billed $540 unexpectedly... Now they refuse to refund due to their no refund policy. Be cautious for unexpected/uninformed billings...
Additional user feedback highlights:
Total reviews and average rating:- G2: Over 500 reviews (estimate), average rating approximately 4.7 out of 5.- Capterra: Around 400+ reviews with an average rating of 4.7 out of 5.
"Reliable & easy-to-use chat solution with powerful AI features" – Péter T., Head of Customer Experience
We've been using Tidio daily... It's incredibly easy to use; the built-in AI assistant is a huge asset... The mobile app is another great advantage—we rely on it every day...
"Couldn't get help—frustrating experience!" – Anonymous Consultant (on behalf of client)
I'm sorry I recommended this for my client... He needed help but couldn't get any—AI live chat couldn't answer his questions nor could he reach a human agent. Neither would they respond to emails...
Additional user feedback highlights:
Ringly.io is known for its simplicity, and a focus on e-commerce, with features like order status lookups. It has a 4.8 star rating from 12 reviews on Product Hunt and other platforms.
"it stands out significantly ahead" - Bertrand, Director. We are at the initial stage of testing and have made only a few calls so far. Consequently, I have rated the product with four stars for now. However, I must express that the product has shown significant promise. When compared to competitors, it stands out significantly ahead.
"This is such a great product" - Jim Miranda, Founder. This is such a great product. I have been with you for less than a week and already closed 3 deals with it."
"It really sounds like a human" - Laix, Founder. Tried Ringly.io today and the quality of the phone calls surprises me! It really sounds like a human, and it reacts really fast. Will need to deploy it in action to see the full capabilities.
"How to automate customer service? -> Ringly.io" - Sidra Husnain, Founder.
Best for Shopify stores looking for the best way to offer 24/7 AI phone support at a fraction of the cost.
How it went when I tried setting up Ringly:
After I installed the Shopify app, the only thing I had to do was to upload my data to the knowledge base. (website was uploaded automatically)
After I did that, I could already speak to my agent via a web call.
Setting it live was as simple as picking a phone number with my area code from the dashboard. I was able to connect the number with 1 click. (The number is also free and included)
There was not really anything else to the setup.
They claim that out of the box, their agents resolve an average of 73% of support calls. They back that up with data from over 2,100 active Shopify stores.
Signup -> onboarded took only 4 minutes and 12 seconds. Most of that time was spent waiting for the knowledge to be uploaded.
Over the first 2 weeks I used it (14-day free trial), it resolved 76% of my calls on its own.
The rest of the calls were escalated to a support ticket by my agent.
(update: the more calls you get, the smarter it gets. As of today, my resolution rate is 79%.)
Standout Features (pros):
Pricing is on a results basis; you don't pay until your agent has at least a 60% resolution rate
Shopify integration is native. It will allow your agent to solve order status and refund requests on the phone.
Reviews are overall very positive, mainly because of the results-based pricing. If you don't pay unless you get results, every customer gets results.
Cons:
What’s unique about Ringly is that it is the first AI phone support tool built for Shopify.
Editors note: Ringly.io opened 5 spots for Shopify stores to pay $0 until AI resolves 60% of your support calls. You can book a call to claim it.
Ready to see what next-gen support feels like? Try Ringly.io free for 14 days, and discover why more brands are making the switch.
