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Struggling to pick between Gorgias and Fin AI, and worried you’ll end up wasting money or missing out on key features?
Here’s what we’ll cover:
Founded in Paris in 2015 by Alex Plugaru and Romain Lapeyre, Gorgias is a leading AI-powered helpdesk platform built for ecommerce brands. Now headquartered in San Francisco, Gorgias powers over 12,000 merchants.
Also read: the 11 best alternatives to Gorgias in 2025 (#9 is popular)
Gorgias is designed for ecommerce support teams seeking to streamline workflows, personalize customer interactions, and boost revenue. Key features include a shared inbox for email, chat, social, and SMS, AI macros for instant responses.
In the following section, we’ll break down Gorgias’s features, pros and cons, pricing, and user reviews, comparing them with LiveChat and Ringly.io to help you find the best fit for your business.
Pros
Cons
Fin AI serves a wide range of clients, including major global brands, with its key features such as rapid setup, integration across multiple support channels (tickets, email, live chat), adherence to existing workflows and automations, escalation to human agents when needed, and continuous performance improvement powered by the proprietary Fin AI Engine.
Also read: Best Fin Alternatives
Pros
Cons
Note: The pricing information below is accurate at the time of writing and may be subject to change. For the most up-to-date pricing, please visit each company's pricing page.
Ringly.io has simple, usage-based pricing with no hidden fees or long-term commitments. Test drive it risk-free for 14 days, then scale up or down on month-to-month terms, or book a demo for fully tailored enterprise support.
Total reviews and average rating:
G2: Over 1,000 reviews, average rating around 4.6 out of 5.
Capterra: Over 500 reviews, average rating approximately 4.7 out of 5.
Trustpilot: Mixed feedback; no official aggregate score found but presence confirmed.
"Game changer"
— Anonymous, Customer Service Manager
Gorgias has been great for our needs... customer support is one of the best we have across all systems we use... simplifies processes and integrates into most of our systems...
"Awful CS, wrong guidance and scam"
— Anonymous Reviewer
I was billed during my trial period without warning... refused a refund due to their no refund policy... be cautious for unexpected/uninformed billings...
Other positive themes include:
- Seamless integration with e-commerce platforms like Shopify.
- Automation features that boost productivity.
- Strong analytics and reporting tools.
Common criticisms:
- Pricing can be high for startups or small businesses.
- Occasional glitches or bugs in the system.
- Reports of slow customer service response times and billing issues.
There are currently no online user reviews available on G2, Capterra, Product Hunt, Trustpilot, or other major review platforms for Fin AI. Potential buyers should proceed with caution due to the lack of independent user feedback.
Ringly.io is known for its simplicity, and a focus on e-commerce, with features like order status lookups. It has a 4.8 star rating from 12 reviews on Product Hunt and other platforms.
"it stands out significantly ahead" - Bertrand, Director. We are at the initial stage of testing and have made only a few calls so far. Consequently, I have rated the product with four stars for now. However, I must express that the product has shown significant promise. When compared to competitors, it stands out significantly ahead.
"This is such a great product" - Jim Miranda, Founder. This is such a great product. I have been with you for less than a week and already closed 3 deals with it."
"It really sounds like a human" - Laix, Founder. Tried Ringly.io today and the quality of the phone calls surprises me! It really sounds like a human, and it reacts really fast. Will need to deploy it in action to see the full capabilities.
"How to automate customer service? -> Ringly.io" - Sidra Husnain, Founder.
Best for Shopify stores looking for the best way to offer 24/7 AI phone support at a fraction of the cost.
How it went when I tried setting up Ringly:
After I installed the Shopify app, the only thing I had to do was to upload my data to the knowledge base. (website was uploaded automatically)
After I did that, I could already speak to my agent via a web call.
Setting it live was as simple as picking a phone number with my area code from the dashboard. I was able to connect the number with 1 click. (The number is also free and included)
There was not really anything else to the setup.
They claim that out of the box, their agents resolve an average of 73% of support calls. They back that up with data from over 2,100 active Shopify stores.
Signup -> onboarded took only 4 minutes and 12 seconds. Most of that time was spent waiting for the knowledge to be uploaded.
Over the first 2 weeks I used it (14-day free trial), it resolved 76% of my calls on its own.
The rest of the calls were escalated to a support ticket by my agent.
(update: the more calls you get, the smarter it gets. As of today, my resolution rate is 79%.)
Standout Features (pros):
Pricing is on a results basis; you don't pay until your agent has at least a 60% resolution rate
Shopify integration is native. It will allow your agent to solve order status and refund requests on the phone.
Reviews are overall very positive, mainly because of the results-based pricing. If you don't pay unless you get results, every customer gets results.
Cons:
What’s unique about Ringly is that it is the first AI phone support tool built for Shopify.
Editors note: Ringly.io opened 5 spots for Shopify stores to pay $0 until AI resolves 60% of your support calls. You can book a call to claim it.
Ready to see what effortless AI support feels like? Try Ringly.io free today and let your customer support work smarter, not harder.
