What's the best Intercom Fin Voice alternative for Shopify?
Get to know the top Fin Voice alternative for your AI phone agent needs. We'll compare all the features, pricing, integrations.
Ruben Boonzaaijer, Co-founderStuck trying to find the perfect alternative to Intercom Fin Voice?
By the end of this article, you'll have everything you need to make the right choice without the headache.
Intercom Fin Voice vs Ringly.io
| Specifications | Ringly.io | Intercom's Fin Voice |
|---|---|---|
| Launch Date | May 8, 2024 | March 19, 2025 |
| Pricing | $99/mo for the first 50 calls, then $1.99 per call | Probably very expensive |
| Inbound or Outbound | Inbound support calls only | Inbound only |
| AI Training Options | Easily train it a different way | You can't train Fin voice |
| SMS | Can send SMS messages in the call | Not supported |
What is Intercom's new Fin Voice?
On March 19, 2025, Intercom increased its AI tool by launching Fin Voice, an AI-powered phone support system designed to handle real-time voice interactions with customers.
We've personally attended the demo of Fin Voice, but it didn't seem too innovative compared with already existing AI phone agents like those of Ringly.io.
Features of Fin Voice:
- Natural Conversation Handling: Fin Voice is designed to answer calls naturally, manage complex questions, and seamlessly transfer customers to human agents when necessary.
- Integration with Existing Systems: It integrates with Intercom's customer service platform, so that businesses can manage voice and text interactions from a unified interface.
- 24/7 Availability: Fin Voice provides round-the-clock support, ensuring customers receive assistance at any time.
- Multilingual: Nobody knows how many languages though.
Fin voice cons:
- Cost Implications: Previous experiences with Intercom's AI tools, such as the Fin chatbot, have led to increased billing for some users.
- Performance and Reliability: As a newly launched product, Fin Voice's real-world performance and reliability are yet to be extensively evaluated.
What to Look for in Alternatives to Fin Voice:
- Better Pricing: Intercom is known for it's high pricing. It's expected that Fin Voice will be no different.
- Integrations you need: Intercom isn't really focused on one industry, so their integrations are quite basic. There are AI voice agents for specific industries already. Ringly.io, as an example, is made for e-commerce.
As Fin Voice is just released, businesses should monitor early user feedback to assess its suitability for their customer support needs. You can get on the Beta list to get early access in a few months, or you can get started with Ringly.io and get started immediately.
Why Ringly.io is a Better Choice
Best for Shopify stores looking for the best way to offer 24/7 AI phone support at a fraction of the cost.
How it went when I tried setting up Ringly:
After I installed the Shopify app, the only thing I had to do was to upload my data to the knowledge base. (website was uploaded automatically)
After I did that, I could already speak to my agent via a web call.
Setting it live was as simple as picking a phone number with my area code from the dashboard. I was able to connect the number with 1 click. (The number is also free and included)
There was not really anything else to the setup.
They claim that Seth, their AI phone agent, resolves up to 90% of support calls. They back that up with 200,000+ calls handled.
Signup -> onboarded took under 1 hour. Most of that time was spent waiting for the knowledge to be uploaded.
Over the first 2 weeks I used it, it resolved 76% of my calls on its own.
The rest of the calls were escalated to a support ticket by my agent.
(update: the more calls you get, the smarter it gets. As of today, my resolution rate is 79%.)
Standout Features (pros):
- Very easy setup (almost none)
- 65% resolution guarantee
Pricing is $99/mo for the first 50 calls, then $1.99 per call. If Seth resolves under 65% of calls in a month, that month comes back as credit (after 90 days on Pay per call).
Shopify integration is native. It will allow your agent to solve order status and refund requests on the phone.
Reviews are overall very positive, mainly because of the 65% resolution guarantee. If Seth falls short of it, that month comes back as credit.
Cons:
- Phone support only
What’s unique about Ringly is that it is the first AI phone support tool built for Shopify.
Ringly.io Pricing:
| Plans | Price | Included | Contract | Cancellation | |
|---|---|---|---|---|---|
| Pay per call | $99/mo |
✓ First 50 included, then $1.99 per call ✓ Spam, hang-ups and wrong numbers are free |
Monthly | Anytime | Try for free → |
| Custom | Talk to us | ✓ 1,000+ calls a month | Custom | Custom | Book a demo → |
Reviews
"it stands out significantly ahead"- Bertrand, Director. We are at the initial stage of testing and have made only a few calls so far. Consequently, I have rated the product with four stars for now. However, I must express that the product has shown significant promise. When compared to competitors, it stands out significantly ahead.
"This is such a great product"- Jim Miranda, Founder. This is such a great product. I have been with you for less than a week and already closed 3 deals with it."
"It really sounds like a human"- Laix, Founder. Tried Ringly.io today and the quality of the phone calls surprises me! It really sounds like a human, and it reacts really fast. Will need to deploy it in action to see the full capabilities.
Try it for free at Ringly.io or generate some demo calls for your store (no email required)
Shopify brands on Ringly’s AI phone support
88% of calls handled without a human at TechCraft Studio.
79% of calls resolved end to end at BioLongevity Labs.
1,595 calls answered in 90 days at Gear Rider, with no phone rep.
78% of calls resolved without a human at Luxevéria.
8 countries where Medivita runs phone support, on 1 Ringly account.
71% of calls resolved without a human at Herbionyx.
6.7x the phone volume at Hey Zeyla, with no new hire.
78% of calls resolved without a human at Vynzo.
